This place was very very dirty. I was super disappointed. When I walked into their office, I noticed everyone not wearing their masks. Customers and workers alike. They did not enforce mask usage and there was no hand sanitizer as well. You were also allowed to use the coffee machine. They had. They still had the packets and all the utensils out for anyone to touch or cough on. The main reason we had to drive up there was because even though they said our car was fixed, when we actually drove back from Bakersfield to Arcadia, we noticed something weird about the car. Not only was it filthy with dirty shoe marks, there were still scratch marks and the alignment for the steering wheel was off. It wasn't so big at first, but the more you drive, the worse it got. We weren't sure, so we called to ask about it. They said it wasn't an issue and that it was fixed. After driving some more, we realized that this was too dangerous and had to drive all the way to Bakersfield again. It's about a 3-4 hour drive. They gave us a different car to use, but I have no words. read more

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First of all, 0 stars should be an option! My $63K vehicle was stolen from their storage area with the key fob that was stolen from their office. It was stolen sometime during the 4th of July weekend. From the photos of the interior of my vehicle, the POS thief had been living in it for a few days. I was awoken @ 3:30am on 7/6 by the Bakersfield Police Department informing me that my vehicle had just been in a high speed pursuit and unfortunately was crashed and totaled. I waited until 10:00am that same day expecting someone from this "business" to contact me. I did not receive a phone call from Automall Collision. I had to call them! Maybe Automall Collision Center should invest in an alarm system?? I highly recommend you DO NOT use this facility. read more

My Bmw was there for a month and a half for a minor fender bender my vehicle was in perfect shape everything worked on the inside the car had zero flaws it was like new I picked it up the first thing I noticed was the drivers side door was falling apart. The door handle wasn't correctly in the place it should of been, wires were almost sticking out then I noticed the writing on the dash was wearing off and a button missing.everything from the weather stripping to the air conditioning, wasn't working correctly. The stereo isn't the same the seats have been taken out the bolts are missing that's bolts the seat down to the floor board. My trunk won't open anymore like it use to the floor Matt's don't fit right. So I'm sure it's the same under the hood. Bmw collision center will rip you off. read more

My vehicle had been in there possession for 3 weeks for a small dent when I received a call that my car had been stolen from the lot with the keys they have given no explanation or answers my car was somehow found immediately and completely damaged and stripped never use this place horrible and untrustworthy!!! Negative stars if I could rate them they should be shutdown!!! read more

First of all, 0 stars should be an optiMy vehicle was stolen from their storage area with the key fob that was stolen from their office. I was awoken @ 3:30am by the Bakersfield Police Department informing me that my vehicle was in a high speed pursuit and unfortunately was crashed and totaled. Maybe Automall Collision Center should invest in an alarm system?? I highly recommend you DO NOT use this facility. read more

WORST SERVICE EVER!!! My car has been in the shop for 3 weeks and they keep extending the time for a MINOR collision. It's one thing to tell a customer it will be done and then extend it once but twice now, cmon. I will never bring my BMW here again. Please take your BMW somewhere else in town, the headache is not worth it. read more

So disappointed in the professionalism of the Manger, Eissa at BMW Collision Center. As a BMW CLIENT of 12 years and bought 5 cars consecutively through BMW/Mini in Southern California NEVER EVER have I encountered a BMW representative who was rude, arrogant, cocky, mean, disrespectful, snappy, and who lack customer skills. As a BMW client we hold the BMW reps to a higher level of customer service. Unfortunately, this place is not a true representation of the EXCELLENT CUSTOMER SERVICE BMW EXPERIENCE. I do not live in Bakersfield, I live in Los Angeles county and I could have taken my car to any place in Southern California. I took my car here b/c it came highly recommended. Never ever will I do business in Bakersfield or with this BMW. I'm extremely hurt and disappointed by the I was treated on the phone with Eissa, Manager of BMW Collision Center. I asked Eissa if he would be willing to cover my car rental for the extended time that it is in the shop (b/c being with BMW for so long, if your car isn't ready they will give you a loaner or cover your rental) Eissa said, "No" That it wasn't my fault that my car wasn't ready in time. After, going back and forth FOR 5 long minutes of being rude, snappy, jumping to conclusions that I owe money (when my insurance already paid everything), mean and disrespectful. Eissa finally said, "I will cover your car rental for ONE extra day, it's only $35 to make this problem go away. After, that if the car isn't ready in time......," then that's on you. I'm shocked. Just completely shocked in his behavior. What "MANAGER" tells a client who is giving you business, who lives 2hrs away, who had other options, who's insurance already paid use that kind of tone with a BMW CLIENT. There's a reason why you pay more for cars, you expect more from the service. It's an expectation b/c it comes along with the name BMW. To be treated any less than is unacceptable. If you have to take your car to a BMW Collision Center, I just googled another one Alhambra in Los Angeles. If your buying another BMW take it to BMW OF VALENCIA, MONROVIA, CALABASAS, and LAS VEGAS. They will treat you AMAZING and they're customer service is EXCEPTIONAL. If you live in Bakersfield just make the drive. It will be worth it. I'll keep you updated how it goes tomorrow. Maybe he was having a bad a day and tomorrow will be better one. I hope so b/c this just completely through me off this morning. This behavior is not why I buy BMW/MINI products. I didn't even get an apology after he accused me of owing my deductible, that my insurance already paid for two weeks ago. He even yelled at me and said who's going to pick up your car? Like I'm going to leave my car there. WOW!!! I can't. read more

I have had my vehicle repaired twice by BMW Collision and both times the paint work and service were phenomenal. I would highly recommend them to anyone! Connie, and her team are great! read more

I had my car towed there after hitting a dear, my insurance paid for the damage minus the deductible. While they had my car for 5 weeks I had a rental car which only covered 4 weeks, they were awesome enough to reimburse me the extra week that they had my car. They did an amazing job on my car and even though it took a while for the repairs it was ABSOLUTELY WORTH IT!!! I'd recommend this Collission Center hands down read more

I took my car in to get the front bumper repaired and it was ready at a reasonable time frame. The car looked amazing and everyone had excellent customer service. Front desk / receptionist was welcoming when I went in and also when I called. Overall great service! read more

Automall Collision Center - Body Shops Near Me - Bakersfield, California

Great place! Worth the $$! My car was hit in a parking lot and these guys got it fixed extremely fast! Don't go looking for any other repair shop! Thanks guys!! read more

This place tried to rip me off. Quoted me $950 to repair a small dent (they claimed paint repair was needed for some micro scratches). Ended up paying $225 for the repairs after shopping around. Turns out all the dent needed was paintless dent removal and the scratches were buffed out. Go here if you want to be ripped off. read more

Just had my vehicle fixed through BMW of Bakersfield and as far as I can, it looks perfect. Had it 4 days now and I do not see anywhere the damage was. The service was great and they fixed it in the projected time frame. Eissa was the one who gave me the estimate and is who I dealt with. I read in another comment that he was not the greatest but I found this to not be true. The insurance company responsible for the car that hit me kept trying to cut repair costs and repairs, Eissa fought for me. Ultimately I think he did a great job fighting to make sure this customer got the repairs I deserved. This service topped with a super nice office manager and a lifetime warrantee on the repairs done, makes this a great place to take your vehicle. Think about it folks....If you are a collision center with BMW's going in an out, how are you going to provide subpar service? You wouldn't be able to for long. People spend tons of money for their luxury cars and expect the very best in repairs and in service. I believe, at least so far, that the team at BMW Collision meets those expectations and are the best. PR and customer service are things I am hyper sensitive with and they were nothing short of excellent and professional throughout the entire process. Hopefully I NEVER need them again, but should I have an accident and a repairable vehicle, it's going to BMW Collision and I will calling Eissa first thing. Thank you guys for everything, much appreciated. Oh and one quick thing. I just looked at the one complaint about this place and the person's reviews seem to suggest total dislike for all kinds of places. When you see that ask yourself, are they just that unlucky? Or is it something else? What is the one common denominator? :D Cheers. read more

Took me truck here to get a large scratch/dent fixed on the rear fender. Connie Frank the lady that works in the front office and Brent the guy that fixed and painted it, they were both very nice and got the work done in just a few days. This place is awesome and very friendly. Thank you so so much Connie and Brent .. read more

Office is difficult to find because words are fading. Unprofessional front desk. Did not acknowledge nor help me. If they're on break, they could have closed the window. Woman was popping her bubble gum the whole time. Will change review based on rest of service. read more

Worst just the WORST! Place to take your vehicle to get repaired. Something that was supposed to be done within a 3-4 weeks has been extended to a job now that has take almost 3 months! One week away from being 3 months now. Takes them one whole week to fix one issues and then they find another then it takes a week to get the part to fix the new issues and then another whole week for them to fix that issue once part is received it's ridiculous! I feel like they're just waiting for the check my insurance has sent to expire so they can just add extra charges to that! This place is a joke the guy called us saying the car was gonna get buffued out and washed my man went to check out the car and the car wasn't even fully put together! They just bullshit and lie over and over! PLAIN AND SIMPLE IF YOU DONT HAVE ENOUGH MECHANICS TO DO THE WORK LOAD YOU TAKE ON THEN HIRE MORE! Stingy asses. It's bullshit read more

Worst experience I have ever encountered!! Shame on BMW COLLISION & GEICO for treating an innocent party in an accident like an inconvenience!! Since my daughter was involved in an accident in my vehicle with full coverage insurance thru Geico, which she was proven to be 0% at fault, I have had nothing but trouble trying to get my vehicle fixed by BMW Collision which was suggested by my adjuster Mr. Ricardo Marquez from Geico. Geico has been no help whatsoever in insuring my vehicle was fully repaired. Since then I've had to miss one week of work without a car because BMW collision hadn't fixed my car right the first time and I am now being sent to collections because Geico and BMW collision wanted to play ball back and forth at who should pay for the rental car because it was over the time Geico thought it should take to fix my vehicle (TURNS OUT THAT I AM) Geico insisted that BMW Collision was the one to pay for the rental car which now I'm in collections. Thank you Geico and BMW for making this a bad experience. Now Geico wants to wash their hands from this and my car is broke down due to the damages incurred from the accident. As soon as my time is up with Geico I will seek another insurance company. My car is still not repaired and I am in collections for the rental. By the way, I have only had this car for 2 years and still making payments on it. I don't normally write bad reviews but I feel this needs to be out there!! SHAME ON YOU GEICO AND BMW COLLISION!!!! read more

After reading the most recent reviews I have to say I am not surprised in the least bit. I took my car in for an estimate and met with Carlos and was told I was going to be taken care of. 2 weeks went by and I was not contacted by the collision center so I called them. I spoke with the useless receptionist who gave me the run around saying that they were waiting for the last part. She told me the part would arrive on Friday and that they would call me. They never called me so I waited a week and called them. When I questioned the useless receptionist about why they didn't call me on Friday she made the excuse saying the part just came in a day ago. To make a long story short I could tell that they were giving me the run around and I didn't trust them to work on my car. This business lacks honesty, integrity, and needs a receptionist with better customer service. I would not recommend this business to anyone. read more