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    Autolink

    4.0 (30 reviews)
    Open 10:00 am - 6:00 pm
    Updated 2 weeks ago

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    Used Tesla

    LOW pressure Lawrence gave us a great price and did not up charge us like other dealers. Very professional and got us the perfect Tesla to meet our needs. Unlike another who dealer wanted to charge for window tinting, clear coat, and interior coating(scotch guard). He also didn't ask us to buy an additional $3,400 Tesla extended warranty

    I purchased a 2021 Model Y from Autolink and traded them my 2020 Model 3. I found Lawrence to be a pleasant individual to work with, but unfortunately he concealed a serious issue with the vehicle. The car was completely infested with hundreds of COCKROACHES. To my disgust I only discovered this on the first night. When I approached the vehicle and the light turned on I saw several roaches race around the car. Lawrence had mentioned to me that there were ants in the vehicle when I noted a chemical smell during the test drive and told me that they had been taken care of. I have since not been able to use the vehicle and have had to hire a professional to take care of the problem. It will take three weeks for it to fully take effect, there are hundreds of dead roaches in the vehicle and throughout the internals. My wife is horrified and will not use the vehicle. I have basically lost a month of use and incurred a nightmare.

    Ana and the dealer owner went above and beyond to make sure I was able to take the vehicle home the same day. Nice people. Very professional. No pushy sales tactics that you find at a franchise dealership. No pressure at all whatsoever from them. Would recommend.

    Joe V.

    Kill joyVery upsetting.Carla and Lawrance know nothing about customer service or building their bussiness. I just payed cash for a vehicle . Before I made my final payment. I noticed the tires side walls were cut on 2 tires. On the online post you can visably see the cuts . He said it doesn't matter it's used.I asked for a small discount $80 so I can feel safe buying some used tires. Lawrance said absolutely not. I have family members that are in the market to buy and I was going to refer them . But I would absolutely not give them another penny. They really could care less about the joy of buying a care with hard earned money. Be very careful and their verbiage is very misleading. Do yourself a favor go somewhere that cares about customer happiness

    Alexa M.

    Just got a used Lexus IS from here and it was a super easy/great experience. Usually car salespeople are really pushy and pressure you into buying but Carla and Lawrence were wonderful. It's a very small car used car dealership and all the cars are stored inside a big garage that probably houses around 10-12 vehicles. Their prices are insane!! You'll find cars here in almost perfect condition for $3,000+ under market price. My only complaint is that the car we got was pretty dirty inside. There was a lot of dog hair stuck to the sides where there was fabric material and the seats were a bit dirty. Nothing some good leather conditioner couldn't fix though. Thanks Carla and Lawrence!!!

    Happy Customer
    Carly H.

    Highly recommend Autolink for your used car buying needs! My daughter was in the market for a new used car - and we found a great vehicle at a very reasonable price here at Autolink. Lawrence & Carla we're both very helpful - it was a no pressure environment, yet Lawrence was very helpful and responsive when we had questions, etc. Once we decided to move forward, they were helpful with arrangements - she put down a deposit to hold the vehicle, and they had the paperwork ready to go when we got there - which Carla helped walk her through. Everything was super smooth! All of their cars seemed to be in really good condition too!! (She got a 2017 Toyota Corolla - clean title, great service records, etc...) Definitely check them out when you're ready for your next quality used car!! Thanks Lawrence and Carla!!

    2015 Honda Civic LX purchased from Lawrence@ Autolink

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    4 months ago

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    2 months ago

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    Lawrence C.

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    9 months ago

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    8 months ago

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    2 years ago

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    Lawrence C.

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    6 years ago

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    Lawrence C.

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    3 years ago

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    7 years ago

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    Lawrence C.

    Thank you Alexa, we value and appreciate your business.

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    4 years ago

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    Lawrence C.

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    6 years ago

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    Lawrence C.

    Thank you, we value and appreciate your business.

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    2 years ago

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    7 years ago

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    Lawrence C.

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    7 years ago

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    Lawrence C.

    Thank you for your feedback, we value and appreciate your business.

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    8 years ago

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    Lawrence C.

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    5 years ago

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    Lawrence C.

    Thank you, we value and appreciate your business.

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    8 years ago

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    Lawrence C.

    Thanks, we value and appreciate your business

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    8 years ago

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    Lawrence C.

    Thank you for the feedback, we value an appreciate your business.

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    8 years ago

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    Lawrence C.

    Thank you Yuanhao, we value and appreciate your business.

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    5 years ago

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    Lawrence C.

    Thank you, we value and appreciate your business.

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    6 years ago

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    Lawrence C.

    Thank you, we value and appreciate your business.

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    9 years ago

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    Lawrence C.

    Thank you Glaucia, we value and appreciate your business.

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    9 years ago

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    Lawrence C.

    Thank you, we value and appreciate your business.

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    10 years ago

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    Lawrence C.

    Thank you Jackie, we value and appreciate your business.

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    8 years ago

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    Lawrence C.

    Thank you Belinda, we value and appreciate your business.

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    7 years ago

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    Ask the Community - Autolink

    Review Highlights - Autolink

    Lawrence provided me a quote to buy it without haggling and gave me close to what Kelley Blue Book quoted as its value.

    Mentioned in 22 reviews

    Read more highlights

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    Kearny Mesa

    Mike is an amazing service advisor…read more A true professional Came in with a list of things I thought could be wrong and he steered me in the right direction. Inspires confidence and trust My new go to dealership!

    We have a new Service Writer, his name is Jeff L. He was super busy when I arrived for my recall…read moreservice and regular service appointment on 2/11/26. It was a rainy Wednesday morning at 9a the line for intake was packed. The man with the intake tablet came to my car and he said his tablet was broken so that someone else would be out to help me. I waited 20 mins without anyone coming. I was thinking about work, and my team had started to reach out to me for things. I got out of my vehicle and Jeff was intaking the vehicle behind mine. I asked him, "Is anyone going to help me? I had an appointment at 9a." And Jeff immediately said, "Yes absolutely, I will be right with you, sorry for the wait." As soon as he was done with the vehicle intake behind me, he asked me to come inside with him. I noticed that the first dude with the tablet was now able to do intake and his tablet was working now. Jeff was so customer service oriented. He asked me what my appt was for and he was able to call up my vehicle account. He found my appointment and also asked me what issues I mat have been experiencing. I told him and he was very attentive to listening to me. He advised me that he would order an Uber for me so that I could get to work, and he did. Jeff stayed in touch with me about my vehicle's issues and needs. I felt like he really cared about getting me back on the road safely. I appreciated his great customer service and we have decided that he is our new service writer after this whole experience. They kept my car for 16 days to take care of everything that needed attention, all the while my powertrain warranty covered the rental car. Jeff returned my car in great condition and it actually drives much better and the engine sounds better. I recommend this Ford Dealer Service location.

    Kearny Mesa Toyota - Coolest sales guy around and happy new Grand Highlander owners!!

    Kearny Mesa Toyota

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    Kearny Mesa

    I had taken a break from this service spot after I had been told my old car needed an unnecessary…read moreamount of service. I now have a new car and just took my car there. Lisa was very helpful. Answered all of my questions and was very responsive when I texted or called. My biggest negative for future use is they typically only give you a ride one way when dropping off the car. I can't always get a ride back so that may make me consider going to a different service spot.

    I brought my Toyota in after my catalytic converter was stolen and called the dealership last week…read morefor a quote and to schedule service. The receptionist told me an advisor would call me back. No one called that day or the next. I followed up two days later and was told my case had been assigned to Brian. I specifically asked about the possibility of waiving the diagnostic fee for an obvious stolen converter and requested a callback so I could confirm before driving in. She confirmed from Brian that it was a possibility. The receptionist assured me Brian would call that day. He never did. I waited through the weekend and called again on Monday (the day of my scheduled appointment). Crystal was helpful and transferred me to the service manager, Wendy because Brian was again not available. I explained the full situation, including the multiple broken callback promises. Wendy immediately said there was no possibility of waiving the diagnostic fee, directly contradicting what I had been told earlier. She also did not apologize the multiple non call backs. Wendy needs some actual training on how to fix issues that occur in her service department. This felt like a clear bait-and-switch. I was given the impression that the diagnostic fee might be waived in order to get me to make an appointment, only to be told the opposite once I had already waited days and followed up multiple times. The lack of communication was also very poor. I will be going elsewhere for service. Potential customers should be aware of this experience before trusting this dealership with their vehicle.

    Kearny Mesa Volkswagen - Me and my new taos

    Kearny Mesa Volkswagen

    (1.3k reviews)

    Kearny Mesa

    Amazing experience getting my VW ID4 worked on at KMVW. ASK FOR JUAN! He's a great service advisor…read moreand is very customer friendly. I don't look forward to getting work on done my car but when Juan is there...it makes life a lot better!

    VW Owners and consumers beware! This is the rebranded City Volkswagen who bought this location/name…read moreto shed the terrible reputation they had on Morena. KM is now under their ownership and this dealership brings with it all aspects of shady and terrible practices. I'll try my best to condense this but its a lot to cover. DO NOT take your vehicle to be serviced here DO NOT work with their slimy salespeople DO NOT, I repeat DO NOT consider one of their "certified" pre-owned vehicles SERVICE:After over a decade of being a VW customer at this location (see former glowing review), I can tell you this is not the same dealership and I was pretty blindsided in discovering this. I've tried to shop around for other mechanics but having a German diesel vehicle has pretty much priced me locked in for services and I liked having all work history at a location. So I did a major service again. 2 Months later, a major fuel-related issue happened while entering the freeway....twice. Given the proximity to the service, it was understandable for me to think 'maybe the tech did something wrong, and quickly brought it in for diagnosis. Without barely looking at it, I was told to replace the in-fuel (low pressure) fuel pump. I was also told the 'good news' there was no metal debris present. I was told this fixes it 90% of the time. Then 30 mins later I was texted again, didn't fix it, we now have to replace the high pressure fuel pump "and see." I stopped all work on it and was now out $850. We carefully drove the car home where it's sat in the garage as I weighed my options. Well guess what? A very kind, diesel expert mechanic was able to come for a house call second opinion. He spent about 5 mins unscrewing the cap of the fuel filter (one of the items I just replaced) and there are metal shards. The car is done. The entire fuel system is lost. And the VW tech stated no metal was found and to just go ahead and replace the HPFP (a job they list as about $5k). Their expert best tech either didn't check a very basic thing, or straight up lied to get me to pay for a replacement that would have failed from a compromised system. VW corporate: This is a very big deal. I am hoping you are paying attention. This is a soon to be BBB claim. SALES: On the day I was told my car needed the HPFP replaced (before learning about the metal in the system) , I considered the option of getting a certified pre-owned electric car that had just come in. It was truly a casual inquiry. The salesman was friendly and down to earth, and shared that if we wanted to put down a deposit, no one else could consider the car (which seemed to be a rare inventory). It still needed to be serviced and cleaned, so I went ahead and did that just to secure a first look. Again, this was a casual inquiry and the friendly guy said "no pressure, if you change your mind you get the deposit back." This returned lease started to rub me the wrong way. In only 2 years it had 42,000 miles on it and it was returned extremely dirty. Carfax showed it was never brought in for service nor recalls corrected. I expressed my concerns and the sales guy just saw dollar signs of a deposit on the car and thought I committed. I wanted to see how it was cleaned up. They rushed everything with that guy seeing it as a done deal. We came in and immediately I saw coffee stains still on the armrest. Couldn't even clean it. The display screen was massively delayed on touch, the compartments abused. When we returned to the lot, the child lock was turned on for the back seat and wouldn't unlock. The guy laughed it off and said something about it being quirky. Was he this oblivious? Smiling, he asked if I was paying cash or wanted to finance. I told him I was not buying this car. Suddenly his demeanor completely changed and he decided to try some gender biased guilt trip on me... "Did I do something wrong? My manager is telling me he thinks I did something wrong." What kind of awful sales tactic is this? I felt like I was on a 2nd tinder date with someone who had no awareness. "Why did you come back then?" He demanded. Um... to get my $1,000 deposit back? Then the uncomfortable trying to sweat us out with waiting and returning with more terrible offers for a defective used car. It probably took 30 minutes to finally get my card refunded. I contacted the service manager about my experience (again, this was before finding out there is metal all over the fuel system) and their new young service manager has zero customer service skills or empathy. He ignored emails and blew me off after initiating another call. I filled out the service survey (they try to guilt you into giving them 5 stars for everything regardless of your experience) and said I wanted to be contacted in follow-up, and nothing. I contacted VW CARE with a thoughtfully written email and was replied to with a no subject canned response blowing me off. VW: You have clearly learned nothing from Dieselgate.

    Kearny Mesa Kia - Empty room.

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    Kearny Mesa

    My wife and I had an incredible experience leasing a 2026 Kia Carnival here yesterday from Atif!!…read more From the moment we walked in, the vibe was different--no pressure, no gimmicks. Our salesperson was incredibly supportive, taking the extra time to walk my wife through all the features to make sure it was truly the right fit and the right car for her. They really went to bat for us on the lease terms and made the numbers work. If you want a stress-free car buying experience where you actually feel supported, go see the team here. We couldn't be happier with our new Carnival!

    This review is for the service department…read more This was my third Kia, and this experience ensured it will be my last. My 2020 Kia with just 47k miles (2nd owner) suffered a catastrophic engine failure, a known issue. To be clear, the service representative was courteous and stated he advocated on my behalf. Despite providing maintenance records, I was accused of improper maintenance, and the service department, the district manager and KIA corporate denied any goodwill coverage while presenting a $12,000 engine replacement quote as my only option. My vehicle was at Kia Kearny Mesa for 3 months. As a repeat Kia customer, even a partial goodwill offer would have acknowledged both the issue and customer loyalty, but no such effort was made. There was no meaningful advocacy, no clear explanation for the denial beyond the maintenance allegation, and no attempt to reach a reasonable resolution. After reviewing the final invoice and photos, my independent mechanic advised that the diagnostic charges and proposed engine teardown costs appeared excessive and inconsistent with Bureau of Automotive Repair guidance. This further confirmed my decision not to proceed with repairs through the dealership. If you are considering Kia for long-term ownership, be aware that repeat customers appear to receive little consideration when serious mechanical issues arise. This experience permanently ended my relationship with Kia.

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    I found a super awesome deal, on a super awesome truck! Kassie gave superb customer service as she…read morehelped us navigate the stressful world of buying and trading cars. Bottom line up front (BLUF): Kassie helped us put together a solid deal on a sweet new ride. I'm stoked about it. The dealers at Kearney Mesa were very forthcoming and straight forward. Car buying is stressful, and at that critical moment when the deal starts getting rocky, and anxiety goes up, the dealers were able to walk us on target and explain everything we were paying for, they spent extra time with us to make sure we were comfortable with the deal. They threw in a super great warranty as well, giving us the peace of mind that we are going to be ok for the long term. And they even did some jiu-jitsu to get us a lower rate in the end. We walked away with a 5.65% apr. and the car is super clean and fun to drive! So if you're still reading, I'm just saying all in all very decent car buying experience. I'm the kinda guy who never wants to buy a car again. I just want my forever car, and ride it into the dirt. LOVE MY NEW TRUCK!!!!

    Run away! Did a deal on a used car, negotiated the out the door price after getting the $2000 in…read moredealer installed options removed, financing and an appointment set Arrive 30 minutes early, car is ready and then ... We waited 2.5 hours, after hearing 10 more minutes at least 4 times. Walked out with out the car and I am pissed I wasted 2.5 hours on a deal that should have taken less than an hour. This was on the last day of the month and there was only one other customer there. The salesmen was fine but not giving this place my hard earned money.

    Autolink - car_dealers - Updated May 2026

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