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    Autolink

    4.2 (32 reviews)
    Closed • 10:00 am - 6:00 pm

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    I purchased a 2021 Model Y from Autolink and traded them my 2020 Model 3. I found Lawrence to be a pleasant individual to work with, but unfortunately he concealed a serious issue with the vehicle. The car was completely infested with hundreds of COCKROACHES. To my disgust I only discovered this on the first night. When I approached the vehicle and the light turned on I saw several roaches race around the car. Lawrence had mentioned to me that there were ants in the vehicle when I noted a chemical smell during the test drive and told me that they had been taken care of. I have since not been able to use the vehicle and have had to hire a professional to take care of the problem. It will take three weeks for it to fully take effect, there are hundreds of dead roaches in the vehicle and throughout the internals. My wife is horrified and will not use the vehicle. I have basically lost a month of use and incurred a nightmare.

    Ana and the dealer owner went above and beyond to make sure I was able to take the vehicle home the same day. Nice people. Very professional. No pushy sales tactics that you find at a franchise dealership. No pressure at all whatsoever from them. Would recommend.

    Joe V.

    Kill joyVery upsetting.Carla and Lawrance know nothing about customer service or building their bussiness. I just payed cash for a vehicle . Before I made my final payment. I noticed the tires side walls were cut on 2 tires. On the online post you can visably see the cuts . He said it doesn't matter it's used.I asked for a small discount $80 so I can feel safe buying some used tires. Lawrance said absolutely not. I have family members that are in the market to buy and I was going to refer them . But I would absolutely not give them another penny. They really could care less about the joy of buying a care with hard earned money. Be very careful and their verbiage is very misleading. Do yourself a favor go somewhere that cares about customer happiness

    Alexa M.

    Just got a used Lexus IS from here and it was a super easy/great experience. Usually car salespeople are really pushy and pressure you into buying but Carla and Lawrence were wonderful. It's a very small car used car dealership and all the cars are stored inside a big garage that probably houses around 10-12 vehicles. Their prices are insane!! You'll find cars here in almost perfect condition for $3,000+ under market price. My only complaint is that the car we got was pretty dirty inside. There was a lot of dog hair stuck to the sides where there was fabric material and the seats were a bit dirty. Nothing some good leather conditioner couldn't fix though. Thanks Carla and Lawrence!!!

    Happy Customer
    Carly H.

    Highly recommend Autolink for your used car buying needs! My daughter was in the market for a new used car - and we found a great vehicle at a very reasonable price here at Autolink. Lawrence & Carla we're both very helpful - it was a no pressure environment, yet Lawrence was very helpful and responsive when we had questions, etc. Once we decided to move forward, they were helpful with arrangements - she put down a deposit to hold the vehicle, and they had the paperwork ready to go when we got there - which Carla helped walk her through. Everything was super smooth! All of their cars seemed to be in really good condition too!! (She got a 2017 Toyota Corolla - clean title, great service records, etc...) Definitely check them out when you're ready for your next quality used car!! Thanks Lawrence and Carla!!

    2015 Honda Civic LX purchased from Lawrence@ Autolink

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    7 months ago

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    Lawrence C.

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    2 years ago

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    Lawrence C.

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    7 years ago

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    Lawrence C.

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    7 years ago

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    Thank you Alexa, we value and appreciate your business.

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    6 years ago

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    Lawrence C.

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    4 years ago

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    7 years ago

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    Lawrence C.

    Thank you for your feedback, we value and appreciate your business.

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    8 years ago

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    Lawrence C.

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    Lawrence C.

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    8 years ago

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    8 years ago

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    Thank you Yuanhao, we value and appreciate your business.

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    9 years ago

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    Lawrence C.

    Thank you Glaucia, we value and appreciate your business.

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    Lawrence C.

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    Review Highlights - Autolink

    “Lawrence was professional, courteous, knowledgeable, and easy to work with throughout the entire process.”

    Mentioned in 24 reviews

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    San Diego Auto Finder - Me with my new car :)

    San Diego Auto Finder

    (456 reviews)

    Kearny Mesa

    I had an outstanding experience working with Tony. From the moment I inquired about a 2024 Ram…read moreProMaster, he went above and beyond. Before I even stepped foot on the lot, he had already sent me the CARFAX report and answered every question I had. When I arrived, Tony took the time to walk me through the vehicle again, making sure I had every opportunity to inspect it inside and out, under the hood, and underneath the van. He encouraged me to take it for a thorough test drive and never made me feel rushed or pressured. Every question I asked was answered honestly and professionally. I explained my payment situation and what I needed for my business, and Tony and his team worked hard to find a solution that fit. Their professionalism, transparency, and customer service exceeded every expectation I had. As the owner of Another Plumber, I rely on dependable vehicles to serve my customers, and I couldn't be happier with this experience. I'll absolutely be purchasing my next work vehicle from Tony and his team. Without a doubt, this was the best vehicle-buying experience I've ever had. In my opinion, they provide the best customer service in all of San Diego. Highly recommended!

    A simple, fast, and pressure-free buying experience. I went in planning to just look but the price…read morewas reasonable, the staff vibes we're good, so I bought the car! Couldn't be happier. (yes - this is a copy of my google maps review - I just wanted to post here as well so they'd get more business)

    Kearny Mesa Ford

    Kearny Mesa Ford

    (1.3k reviews)

    Kearny Mesa

    The level of Customer Service I get from Kearny, Mesa Ford is beyond anyone's expectations. My…read moreservice advisor ALISHA. Is on the ball, very courteous, very thorough, answers text and questions I have pretty quickly. I was worried about getting my tires rotated, thinking they were going to put fingerprints all over them and she assured me that they wear gloves and she also spoke to them. I am extremely pleased and I am a customer for life. thank you so much ALISHA and Kearny, Mesa Ford.

    My son and I recently visited Kearny Mesa Ford because he was ready to purchase an F-150 Lariat we…read morefound advertised online. The truck was priced better than any comparable truck in San Diego, and we literally left Mossy Ford to go buy it. When we arrived, we expected the advertised special to be ready for us to see. Instead, it was buried in the back of the lot. Our salesperson, Josh, was first-class throughout the entire process. He was professional, helpful, and genuinely wanted to earn our business. After the test drive, we went inside to write up what should have been a slam-dunk deal. Josh's manager, Mike, was leaving, so the deal was handed over to another sales manager, whose name I believe was Stephen. That is where everything fell apart. Josh returned with numbers that were approximately $20,000 higher than the advertised online price. The proposal appeared to include every possible add-on and inflated charge they could fit into the deal. It felt like the sales manager was attempting to take advantage of my son because he is a younger buyer. That approach might work on an inexperienced customer, but I have been in sales for 35 years. I asked to speak with the manager and questioned whether he was new or even familiar with the dealership's advertised pricing. He then asked me what the online price was. It is his responsibility to know the dealership's advertised specials before presenting a customer with numbers that are $20,000 higher. I genuinely feel bad for Josh because he did everything right and lost what should have been an easy sale because of the way his management handled the deal. We left Kearny Mesa Ford, returned to Mossy Ford, and purchased a truck from them instead. I had purchased a vehicle from Kearny Mesa Ford a couple of years ago, but after this experience, I will not be returning. Mossy Ford earned our business and will be our dealership going forward.

    Kearny Mesa Volkswagen - Me and my new taos

    Kearny Mesa Volkswagen

    (1.3k reviews)

    Kearny Mesa

    I bought my car from Kearny Mesa Volkswagen in September of last year and have been really happy…read morewith my purchase! I recently came in for an oil change and there was a misunderstanding, but Peter went above and beyond to rectify the situation and make sure I was taken care of. He remained polite, professional, and helpful throughout the entire process and provided exceptional customer service. I really appreciated how he handled everything and turned the experience around. Thank you, Peter!

    VW Owners and consumers beware! This is the rebranded City Volkswagen who bought this location/name…read moreto shed the terrible reputation they had on Morena. KM is now under their ownership and this dealership brings with it all aspects of shady and terrible practices. I'll try my best to condense this but its a lot to cover. DO NOT take your vehicle to be serviced here DO NOT work with their slimy salespeople DO NOT, I repeat DO NOT consider one of their "certified" pre-owned vehicles SERVICE:After over a decade of being a VW customer at this location (see former glowing review), I can tell you this is not the same dealership and I was pretty blindsided in discovering this. I've tried to shop around for other mechanics but having a German diesel vehicle has pretty much priced me locked in for services and I liked having all work history at a location. So I did a major service again. 2 Months later, a major fuel-related issue happened while entering the freeway....twice. Given the proximity to the service, it was understandable for me to think 'maybe the tech did something wrong, and quickly brought it in for diagnosis. Without barely looking at it, I was told to replace the in-fuel (low pressure) fuel pump. I was also told the 'good news' there was no metal debris present. I was told this fixes it 90% of the time. Then 30 mins later I was texted again, didn't fix it, we now have to replace the high pressure fuel pump "and see." I stopped all work on it and was now out $850. We carefully drove the car home where it's sat in the garage as I weighed my options. Well guess what? A very kind, diesel expert mechanic was able to come for a house call second opinion. He spent about 5 mins unscrewing the cap of the fuel filter (one of the items I just replaced) and there are metal shards. The car is done. The entire fuel system is lost. And the VW tech stated no metal was found and to just go ahead and replace the HPFP (a job they list as about $5k). Their expert best tech either didn't check a very basic thing, or straight up lied to get me to pay for a replacement that would have failed from a compromised system. VW corporate: This is a very big deal. I am hoping you are paying attention. This is a soon to be BBB claim. SALES: On the day I was told my car needed the HPFP replaced (before learning about the metal in the system) , I considered the option of getting a certified pre-owned electric car that had just come in. It was truly a casual inquiry. The salesman was friendly and down to earth, and shared that if we wanted to put down a deposit, no one else could consider the car (which seemed to be a rare inventory). It still needed to be serviced and cleaned, so I went ahead and did that just to secure a first look. Again, this was a casual inquiry and the friendly guy said "no pressure, if you change your mind you get the deposit back." This returned lease started to rub me the wrong way. In only 2 years it had 42,000 miles on it and it was returned extremely dirty. Carfax showed it was never brought in for service nor recalls corrected. I expressed my concerns and the sales guy just saw dollar signs of a deposit on the car and thought I committed. I wanted to see how it was cleaned up. They rushed everything with that guy seeing it as a done deal. We came in and immediately I saw coffee stains still on the armrest. Couldn't even clean it. The display screen was massively delayed on touch, the compartments abused. When we returned to the lot, the child lock was turned on for the back seat and wouldn't unlock. The guy laughed it off and said something about it being quirky. Was he this oblivious? Smiling, he asked if I was paying cash or wanted to finance. I told him I was not buying this car. Suddenly his demeanor completely changed and he decided to try some gender biased guilt trip on me... "Did I do something wrong? My manager is telling me he thinks I did something wrong." What kind of awful sales tactic is this? I felt like I was on a 2nd tinder date with someone who had no awareness. "Why did you come back then?" He demanded. Um... to get my $1,000 deposit back? Then the uncomfortable trying to sweat us out with waiting and returning with more terrible offers for a defective used car. It probably took 30 minutes to finally get my card refunded. I contacted the service manager about my experience (again, this was before finding out there is metal all over the fuel system) and their new young service manager has zero customer service skills or empathy. He ignored emails and blew me off after initiating another call. I filled out the service survey (they try to guilt you into giving them 5 stars for everything regardless of your experience) and said I wanted to be contacted in follow-up, and nothing. I contacted VW CARE with a thoughtfully written email and was replied to with a no subject canned response blowing me off. VW: You have clearly learned nothing from Dieselgate.

    Kearny Mesa Chrysler Dodge Jeep RAM - This is my Jeep after 3 weeks in there care

    Kearny Mesa Chrysler Dodge Jeep RAM

    (382 reviews)

    Kearny Mesa

    Kevin worked me in at 9 am this morning for BCM troubleshooting/possible reflash due to the heat…read more(weather). He encapsulates the issue well, providing paperwork and an estimate in such a timely manner. I appreciate Kevin.

    After leasing several cars from this location and using them for all my service needs over the past…read more4 years, I feel my review is accurate and justified. I'm pretty fed up. The sale side is great. Someone always picks up the phone and when you're there, they treat you well (obviously to get you to sign a new contract). But once you get your car, the service department does not uphold the same standard of customer service. There's so much turnover it's not the same advisor ever. They do not have enough workers to keep up with the demand. You can never reach anyone by phone. The calls go to a AI generated voice to text or leave a message and NOBODY ever calls you back despite multiple messages. If you're lucky to get an appointment, it's often weeks away even if your issue is urgent like my car not starting at all. When you're there, the service advisors are overworked and annoyed by customers. It takes days to weeks to get your car back and they do not provide loaner cars anymore. They give you a uber voucher only to and from the dealership but it doesn't cover the full amount and then you don't have a car to drive while your car is being serviced. Communication is minimal while your car is in the shop and trying to get a hold of your advisor is impossible. They don't offer complimentary car washes anymore so you get your car back dirty both inside and out. They always ask you to submit their survey with a 10/10 score or to not complete the survey if you score anything lower than that. Seriously? How about actually improve your customer service, appointment availability, and service turnaround and earn the 10/10 score. I just went to Pedder in Poway this week and got great customer service. I plan to go there for all my future service needs.

    Miramar Motor Sports - 2015 Lexus GX 460 Miramar Motorsports Build SOLD!!!

    Miramar Motor Sports

    (336 reviews)

    Kearny Mesa

    5 Stars - Outstanding Experience at Miramar Motorsports…read more My wife and I recently purchased a Toyota Sequoia from Miramar Motorsports, and we could not be more satisfied with the entire experience. As a 67-year-old business owner, I have purchased many vehicles over the years for both personal and business use. Without hesitation, I can say that Miramar Motorsports is one of the most professional, organized, and customer-focused dealerships I have ever worked with anywhere in the country. Miramar Motorsports is a family-owned business, and we had the pleasure of working directly with Ali and Mike. From start to finish, they were friendly, knowledgeable, honest, and genuinely committed to providing an exceptional customer experience. They made us feel valued throughout the entire process. The Toyota Sequoia we purchased was exactly as advertised and in outstanding condition. What really impressed me was the level of care and attention they put into preparing their vehicles. Their in-house mechanics thoroughly serviced the vehicle using quality replacement parts. Since the mileage was approaching the manufacturer's recommended timing belt service interval, they proactively replaced the timing belt and addressed other important maintenance items at the same time. They also replaced the water pump, front brakes, and rotors, ensuring the vehicle was ready for years of reliable service. Another thoughtful touch was that they had the catalytic converter stamped for identification purposes in the event it is ever stolen. This demonstrated their commitment to protecting their customers even after the sale. The paperwork process was equally impressive. Everything was handled professionally and presented in a well-organized binder. They took the time to review the Carfax report with us line by line, explaining every detail and answering all of our questions. As an added bonus, they even sent us home with a full tank of gas. Anyone living in California knows that's not a small gesture these days! It's just another example of the extra steps they take to make sure their customers leave completely satisfied. I simply cannot say enough positive things about the way we were treated by everyone at Miramar Motorsports. Their honesty, professionalism, attention to detail, and commitment to customer satisfaction are second to none. When it comes time to purchase another vehicle, I will absolutely return to Miramar Motorsports and would highly recommend them to anyone looking for a quality vehicle and an outstanding buying experience.

    Just picked up a 2008 GX470 from Ali and had a great experience…read more The car came with a properly done lifted Bilstein suspension setup and solid off road tires, not some cheap throw-on job. Everything felt dialed in, and Ali took the time to explain what was done and why. Super knowledgeable and easy to talk to. You can tell he actually cares about the quality of his work and isn't just trying to move inventory. That's rare. If you're looking for someone who knows these trucks and does things the right way, definitely hit him up.

    Autolink - car_dealers - Updated October 2026

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