I'm happy with the rock chip repair service that I requested. Sammie was great to communicate with…read morethroughout the process. The price was fair and reasonable, and the mobile-service was very convenient for me.

BEWARE!!! HOSTILE HUSBAND/WIFE ILLEGAL SCAM RING!!! NOT A REPUTABLE BUSINESS! WA state RCW states…read moreit's illegal to perform an unsafe & inproper windshield install as it introduces a safety hazard as it's considered part of the structural integrity of the vehicle in the event of a collision or roll over. We had them replace our windshield on our 99 Chevy Suburban 3/4/26. A rock had hit our windshield causing it to crack beyond repair, & we had told them there was a water leak by our rear view mirror. Upon picking up our car we noticed the windshield was no longer sitting flush & had nearly a 1/2 inch gap. And they left rust dust & dirt all over our dash, cd player, & gauges. They ensured us it was correct & if it leaked to bring it back as we have a lifetime warranty on the install. Within 1 hour of picking up our car it was leaking from the windshield in places it hadn't before due to the improper install. They told us to bring it back today at 10am & but we were only met with hostility. The male owner literally cussed my husband out refused to do the leak test threw our keys at my husband from across the room assaulting him, & told us to get out. My husband was calm the whole time. The female owner reluctantly stepped in & said she would do it while the male owner kept telling her not to. My husband asked if he could come back to watch her do the test & she angrily said no. So he watched her from the counter, while I watched her from parking lot as I had a direct view. She didn't even finish the leak test before she was slamming our car door into a ladder & it made us feel uncomfortable so my husband asked if he could have the keys back if she wasn't going to treat our vehicle with care. She started cussing him out telling us there's nothing wrong with their install & literally said, "if we didn't have a piece of shit car that's falling apart there wouldn't be an issue." She angrily came flying around the corner with our vehicle & got out cussing , yelling, & physically was up in my husband's face pointing fingers in his face, literally screaming at him. I walked over to try to calmly deescalate the situation & before I could even speak the male owner ran up to the door & locked us out. We had to call the police to assist & file a report. The officer even noted the gap was not appropriate. The owners REFUSED to let the officer watch the footage on their cameras, which he said people often do when they are in the wrong. They stole our money, giving us a bad install & refused to make it right, essentially voiding the lifetime guarentee they claim they have on all their work. When I booked it & asked if they guarantee their work Merle laughed & lied stating, "of course! We have a lifetime guarantee, the owner takes great pride in his work." They said everything they needed to to get our business but as soon as they had our vehicle they intentionally scammed us. They knew they did a bad install when they did the job & knew if they could say whatever they could to make us feel comfortable enough to pay & leave they wouldn't EVER have to make it right. We've already been told just based off of photos by 2 other local windshield repair businesses that their install is not only improper but an illegal install job requiring another windshield to be installed. We already scheduled an appointment to have their install inspected for documentation so we can file a complaint with the attorney general & a civil suit to get our money back since they refused to correct their improper install. DO NOT GIVE THESE THIEVES YOUR BUSINESS OR YOU RISK BEING SCAMMED AS WELL! Read the other reviews, ANYTIME they do something wrong the owners refuse to make it right, ripping people off seems to be his MO. We should have gone to LUCKY DOG in Kent, we hear they are the BEST, but this place was closer. BAD DECISION on our part.

Excellent work! I had an appointment for a new windshield and was in and out in about 40min. I…read morewasn't expecting the work to get done so quickly; they even managed to remove and transfer an RFID sticker and my flex pass (w/ velcro adhesive) to the new glass, BRAVO! Thanks y'all!

Genuine Auto Glass helped me navigate my insurance policy and got me in and fixed quickly. I…read morecouldn't be happier, and their lifetime guarantee is simply the best. These are great people and they go out of their way to make you feel like valued clients. I highly recommend for all your auto glass needs that you go see Genuine Auto Glass in Auburn Washington.

Setting up the appointment was fast and easy. The appointment was available the next day. The…read moreservice was fast and easy. The windshield looks nice and new! Thank you.

Nathan provided outstanding customer service. He reached out on the day of my appointment, keeping…read moreme informed of his arrival time. He was punctual, friendly, and thorough in answering my questions. To top it off, he left my car's interior even cleaner than before. Having never needed a windshield replacement due to a crack, I was impressed by how seamless the process was--from my initial call to State Farm, to Lynx, to Caliber Collision. Every representative I interacted with was efficient and helpful, making the entire experience hassle-free. Best of all, my insurance deductible covered the cost.

I opted for them to come to my house to repair windshield. Service was quick and no issues with…read moreinstallation

Recently tried contacting them for a failed windshield repair and was ghosted…read more I tried their chat, emailed them, tried their website and even called (sent to a robot telling me to go to their website). NOTHING

Eugene was fast to respond and was able to fix a broken window on my car same day and at the best…read moreprice.

Quick and painless windshield replacement. The quality of work was good and they were pleasant from…read morebeginning to end.

They did an excellent job replacing the front windshield of my Honda Element. Fast & efficient!…read moreElaine and her crew were outstanding. Five Stars

Just wanted to give a shout out to Aaron for his wonderful customer service. When I initially…read morecalled to make an appointment for a windshield replacement, I was very pleased with how accommodating and professional Aaron was. He made it super simple for me and I appreciate that. On the day of the install, I had decided to wait in the waiting room. There were other customers who called and each time Aaron picked up the phone, he had the same high level of professionalism with every person and their inquiries. It was a pleasure to have been working with him. Also, the team who did the install was also great at the install. Overall, I am very pleased with Aaron and the team and will continue to do future business here.

Been going to TLZ Solutions for over 10 years now, and I honestly wouldn't trust anyone else with…read moremy cars. Every time I get a new vehicle, the first stop is always with Isreal. He's worked on 20+ of my personal cars--everything from window tint to audio systems, alarms, and custom work--and every single time the quality has been top tier. What I really respect is the consistency. Clean work, attention to detail, and pricing that actually makes sense. You can tell he takes pride in what he does, and it shows in every job. If you're looking for someone solid who knows what they're doing and stands behind their work, TLZ Solutions is the spot. Highly recommend.

Got my windows tinted here and so did my boyfriend and we both were very happy with the experience…read more I got mine done several years ago and it has held up with no problems

Mr. Sergey from Master Auto Glass replaced the windshield on my 2024 Chevrolet Suburban and did an…read moreexcellent job. He was very friendly, positive, and attentive throughout the whole process. You can tell he's a true professional with years of experience. What I really appreciated was how quickly he responded to my request and came out to my location -- it was very convenient and saved me a lot of time. The price was fair, and the service was fast and efficient. Very satisfied -- definitely recommend!

Great service, great communication, replacement was done quickly and efficiently. I would recommend…read moreto friends and family. 10/10