Job: Rear bumper, BMW 535i
Pros:
Paint is clean, matches well. The bumper damage was not so severe, but as representing attorney, they fought insurance at fault to get me a brand new bumper. Although I have not visually inspected myself, (I will soon when I have the time), I think the damages underneath the bumper was properly fixed. Rear sensor seem to work fine.
Cons:
1) When I first came in, they would not give me a straight answer in dollars for an estimate. I politely asked several times. Mr. Sanchez was not openly friendly and explicit to the type of work that would needed to be done.
2) Their detailing job is mediocre. I do a better job myself. I believe I brought the vehicle in cleaner than it had left. There was polish that had not been completely brushed off the rear bumper.
3) You can see marks in the rear side panel from removing the damaged rear bumper.
4) Their communication is lacking. I had called several times to follow up on the status of my vehicle. They had my vehicle in possession for over 1 week.
5) When I had just received my vehicle, I inspected the trunk and noticed screws missing from the internal side covers. There was a lot of gunk (smelled like glue) in the screw holes, as if they were trying to hide the missing screws. Mr. Sanchez insured me that it was my hand sanitizer that made a mess. I highly doubt that and believe he lied directly in front of me.
6) He had insured me the missing screws would be replaced. He took my car, drove it to the back of the shop and replaced it. He tried to carry on as if everything was okay and resolved. I reinspected the new screws and noticed they were completely different from the original manufacture screws. I told him and had described what they look like. He said he would order the OEM screws and call me. I had come back a few days later to find the screws he gathered were the wrong size. He told me again he would order new screws.... It has been over 2 weeks and I have not heard from him.
7) A few days after I had received my vehicle, I noticed an expensive bottle of cologne missing from my glove compartment. I know they were in my glove compartment because they left an empty bottle of touch up paint there. I had left my cologne in the glove compartment everyday for the past 2 years. It has been two weeks since I noticed it missing and has not been found. I have looked everywhere and gave them the benefit of the doubt that it might show up. At this point I am certain they have stolen it. Who knows what kind of minimum wage sweat shop labor they have in the back.
Conclusion:
I'm not out to get people, honestly trying to give people especially small family companies the benefit of the doubt. Being truthful, I was left believing;
1) They conduct business as if the only thing they are interested in is your money. They walked away with $2700 for a fairly simple & common rear bumper job.
2) They have little to no regards to detail such as missing screws.
3) They didn't care much to recovering items they have misplaced such as missing screws.
4) I honestly believe I was a victim of theft.
To me, this is unacceptable and completely unethical. I see this place as having very little integrity. I can't recommend this place at all. I wish I did more research and asked more people. read more