Who was very pleased with the service, I found a very polite and helpful. I was looking for a…read moreparticular part that they were able to explain that it was unusual and that it was very specific and at that time they did not have it. But gave a good explanation of why it wasn't available and I would certainly work with them the gun.

Theee guys are greet to deal with, a little tricky getting weighed on the scale, but not bad. Every…read moretime I go they offer to help unload, then realize I have a dump trailer!

I cannot believe the level of poor customer service and sheer rudeness of the woman at the counter…read morethis morning. Sassy, unkind, and unaccomodating. Ma'am if you don't like your job, don't work there. I've been choosing O'Reilly for years BECAUSE they are known to be reliable and helpful. NOT SO this morning. We spent $100 on a battery the day prior for our RV while stopping over for the night. Got it to camp and the battery registered as half full. By morning, our LED lights wouldn't power on. No big deal, right? Just thought we'd bring it back and exchange for one that had power seeing as how its brand new. With an air of complete and utter rudeness, she tested it and said 'our policy is not to return it but charge it for 24 hours before doing anything, and if we don't like it we can wait for a manager.' WOW. I don't mind company policy, in fact I get it, but the way in which it was delivered was so off putting and rude, I am seriously considering never being a repeat customer to O'Reilly's. 100% unnecessary. She even said, 'It was probably just our vehicle, or whatever.' To the manager: you may want to employ those who represent your company well. She definitely does not.

Go to the other location. Employees here on Cerrillos don't want to help customers. At least…read morethe woman at the counter today.

This Napa location has excellent customer service. Knowledgeable staff and friendly service…read more Keeping it up.

9:00 needed headlight cleaner. Instantly offered three different options with price comparisons…read more Awesome service and selection!

After visiting another O'Reilly's today I went to this location on Airport and found what I needed…read more The nice young man working there looked up the part for my car, even figuring out more details about my car that I didn't have. (Friend's car) Nice service still matters.

Extremely good customer service. Moved to New Mexico a couple months ago and the service here is…read morehands down the best of any auto shop I've been to. All staff that has helped me both times didn't make me feel judged for knowing nothing about the parts I got. Highly Recommend! (Also, best auto store on airport road after going to multiple).

Thank you, Nate T and all the team there at AutoZone was worried about my car went out of their way…read moreto help. Make sure that I got the parts I need and got my car started and got me home. Thank you you guys.

The guys were so helpful with my car battery purchase and even helped carry it out to the car for…read moreme since it weighs a ton.

I moved to Santa Fe during the pandemic and went here. Eric was really kind and I felt good going…read moreto this place as a single woman. This is a good shop and reliable.

The owner was great, took care of me and my problem with the car well. Would recommend but then I…read moremight have to wait longer for an appointment