We called ahead of time to find out if they had the part that we needed. When we got there the employee explained a few things about the part and then even went out and guided my husband on how to install it. He also explained that we weren't going to need to purchase some tool we thought we needed, so we didn't spend money on tools we didn't need. The whole process took 10 minutes, and because the employee knew what to do; I'm sure it saved my husband about an hour of watching YouTube DIY videos. read more