I was very disappointed with my visit here to the Service Department. I called a told them the…read moreissue that I was having with my vehicle. They told me that they could fit me in the same day. I drove up there and told them that I would wait for the vehicle. in their customer waiting area. Their waiting room is adequate. They have free wifi, television, coffee and soda. It is not other comparable service centers, that have their own cafe that serves complimentary food. There are lounge chairs and workstations available. The staff there is nice, but I am not comfortable with some of their practices. I was told that there was a recall on my vehicle and that they would diagnose the issue with my vehicle for a fee. When it was all said and done, they completed my vehicles recall, and told me that they think they diagnosed my issue, but it would cost $500 to fix. And get this, the fix may not even work. So, that costs me over $90 to tell me that something is wrong with my truck and they could try to fix it for $500 more dollars, but no guarantees. I was floored. To add to my issue, I did not get a print out or any documentation of what they found (mind you I paid $94) so I could take it elsewhere and see if they could repair the issue they found. I left with my vehicle that my or may not be able to be fixed according to them and a receipt for absolutely nothing.

Teach their staff to be more respectful and professional! I have spent a lot of money on 2 vehicles…read more and I am not going to return for a 3 rd now

I bought a battery at advance auto in Rushville Indiana. I realized when I got home in Southport…read morethat it was the wrong battery. I drove my car to this advance auto parts on stop 11 Road and they refused to exchange the battery for a different one. They did a really good job of acting like a bunch of assholes. Store manager was a huge piece of shit. and that was about it. I had to drive to another location and they are exchanged it No problem. I'm sure glad he showed me how tough he thought he was instead of giving me decent customer service. Instead of spending time at home with my family I had to run around dealing with all this bullshit. It's fucking stupid.

Excellent Customer Service. I had to add this location to Yelp. I went another place and they left…read moreme a note that I needed a new battery. I ordered my battery online on their website and they installed it for free at this location. It was so fast and so great I had to tell the world. I tried to give the rep a tip but he would not take it. Great Service!!!

I bought my last two cars from Beck Toyota and love, love, love the service department. We drive…read moreacross town, passing other Toyota Dealers because of the great track record we have with them. On my recent visit, I wanted to order a new car. I was surprised to find very little on the lot. Toyota has put a hold on any new Prius, and there were no new Rav4s to test drive. I was told I could leave $1000 deposit and if a car came in that fit my description, that I could reserve it. I know car shopping has changed, but it's hard to make a $40,000 decision and waste several months waiting, when you can't even test drive the car. I'm not blaming Beck for the unfortunate lack of inventory but I don't see how Toyota will keep customers. I'm giving the service department 4 stars here. But I had to go elsewhere to get my new car.

Ok , so I have purchased a Camaro from Hubler Chevrolet and 3 Toyota's from Beck . Took my…read moredaughters car in for service and whoa what seemed to be a similar experience from Beck turned into a debacle. The staff at the desk was friendly but a week after we took the car home my wife noticed a noise coming from the drivers side wheel . Apparently/ the service tech did not tighten the lug nuts . Just blessed that when my child and wife were driving around Brown County State park that a disaster didn't happen or on the way to the park on 135 . Also, they were supposed to change the cars filters well I opened the hood and based on the number of leaves there is no way it has new "filters" as the receipt shows I paid for . So when I called before I found out what the issues were to notify Hubler they said the next apt was 2 weeks . Well this was a giant red flag that they just don't care about long time customers. I forgive who ever made the mistake but you need to seriously make some changes.

Been here 3 times now, each time to replace my windshield wipers. The service is awesome! They are…read morequick, friendly, and go out of their way to help the customer. They will tell you what part you need for your car and, in my experience, will replace it for free if you ask. It seems like they have never been short staffed because each time I go in, there are at least 5 other customers in the store shopping. This does not stop them from getting to each customer as quickly as they can, making sure they have eke good care of you. The store has always been clean as well. I highly recommend this store for your automotive needs. You will not be disappointed in the service, efficiency, and selection of parts/brands that they have to offer. Keep up the good work, it definitely has me coming back to this location whenever I am in town and in need of auto care!

Not sure why the last lady had to bring the worker's mom into her comments, but I've experienced…read moregreat customer service and reliability with them. Maybe she wanted something free and she didn't get it? Or maybe Karen was just impatient while they took care of other customers. People in every industry don't need to kiss your ass and bend over backwards. They take care of the customer, get the job done, and do what's expected. Period.

I stopped in to get an $10 AC clutch relay for my partner's vehicle and then my car died when I…read morestopped at the Speedway across the street. The Assistant Store Manager Dylan came across the street to check my battery, then helped me replace my dead battery so we could check the starter and alternator. When we discovered the alternator was failing he helped me find a replacement and gave me a recommendation for a place to help fix it. ...All this on 90+° day when I had my children with me. Yeah, system checks maybe part of the job but Dylan went above and beyond with the amount of help he gave us. The kind of kindness Dylan showed is what we need more of in the world today. Thank you!

Just the best. I cannot recommend this store enough. Questions were answered with no BS and they…read moreeven installed the part in a flash for me. I have always had a good experience at this store.

My son and I needed a new battery for his car. We were greeted as soon as we walked in. Andy helped…read moreus find the right battery and he installed it. He was efficient, friendly, and engaging. Thankful to be able to purchase the battery and have it installed on site. Thanks!

2 weeks ago I attempted to purchase paint to repair small scratch. Clerk told me I would have to…read moreresearch to find match. So I looked on my phone and he then said you won't find it there. Went up the road to AutoZone. The Clerk there looked it up on his phone and gave me the exact match. Today, went to Advance to purchase lawnmower battery, only customer in store with 2 clerks. Neither offered to help. 2 more customers came in store and one of the clerks helped both customers, the other Clerk did not. I thanked clerk as I left for his help which wasn't even a hello. So I left, went to Sam's. Purchased new battery which was the same as I was replacing. Old battery lasted 4 years. And $30.00 cheaper than Advance.

Someone stole one of my tires (including the rim) and I came here to get a replacement rim. Quick,…read moreeasy, and a good price! They offered to help find me a used tire and a spare for my car. I'm glad I came!

I'm giving 5 stars because the girl at the front desk is beyond awesome. I saw her juggling 3…read morephones on 2 ears. (Seriously) I'm my particular visit(s) there was some problem with miscommunication between employees..so I had to make several trips. Even a little attitude from the head guy but once he understood that it wasn't me who was being difficult..it was he's Mensa team yard crew (sweet baby Jebus) Bottom line..we all make mistakes..(yes, sometimes even the same one 3 times) but...I got what I needed, the girl made it right (-$) and plus she was just a true professional to deal with. I didn't catch her name, but all you dudes in the yard..y'all owe her big time. She's the real deal!