Great customer service! Stood in the rain for 10 minutes figuring out my engine code.read more

The teams at Advance Auto Parts never let me down, it's always a stressful time when you don't know…read morewhat wrong but they are always patient and kind when tested my car and informing me on next step. William came out in freezing weather to test my battery explained what was going on and put the replacement in. I am grateful I always have AAP to turn to.

I can't say enough positives about these guys. Drove 1,000 miles to Indianapolis to buy a Jeep, but…read moreneeded a tow bar to tow it home. These guys took my new Jeep added a Blue Ox tow bar and lighting. Called the next morning and added braking system and they still got me out the next day including a mini training course/demo on all the equipment. Very professional, very efficient, very knowledgeable.

Have had 2 hitches put on 2 different cars in the last year. Each was done on time and less than…read morethe initial estimate. They did not charge me a shipping fee on a hitch that had to be ordered in California. These guys are professionals who do a professional job. I'm so glad a friend recommended them to me.

i switched from auto zone to o'reilly and so far so good…read more midday i realize my car battery was dead. i don't go too many places but still need my car lol. i already knew exactly where i was going for assistance and what i needed. * I need to highlight this first WE ARE STILL ACTIVELY IN A PANDEMIC* to date this store definitely is in the top 10 for customer/associate distancing. associates are wearing masks, signage is visible on the doors/floor and they were smart and moved their card reader onto a separate holder that's away from their computer counter. i love that. they also roped off their work areas. this could just be this location. still BRAVO. obviously if you need help in the aisles they will come help you, tell you an area etc but the precautions are nice, appropriate and appreciated for ALL. it's how we should have been anyway because germs. i stood in line briefly told him my car, kind of forgot we laughed but we figured it out. he gave me all the information about money back for . love that they have a rewards program and take coupons the associate installed my new battery for me, was friendly, tested my car for something else and stayed polite. amazing service .

I lost a windshield wiper while driving down the road on a nasty evening. It was cold and wet and…read moresnowing. I pulled in here literally because it was the closest parts store to me at that time. I bought my wipers and a very polite young man named Austin bundled up and came out to put them on for me. When they didn't fit, even though they were supposed to, Austin found a much better quality pair that did fit and price matched them to the ones I had purchased and then he put those on as well. He went out of his way and was pleasant and never complained and my windshield wipers work great! The only downside is now that I have had these, I'm going to have to replace them with the mitre expensive wipers from here on out. :)

Stopped by here a few times just to get some air and a tire check. They are friendly and helpful…read moreeven when you are just taking advantage of their free services. I remembered that when I needed new tires. Went there on a whim and they were quite busy. They did let me know that it would be approx. 2 hours wait and they had 6 cars ahead of me. I was shown the tires available for me, but the ones I wanted were not in stock. I asked when they could get them and set an appointment for that day. When I showed up for my appointment, they were all set and it took about 45 minutes in all. Not bad for all 4 tires. The price I was quoted was the actual price I paid. Easy peasy. I love when a service gets done without hassle or unwanted surprises.

The last three in-store interactions with this store have not been great. We have gone to this…read moreDiscount Tire for almost 20 years. 1. They put the wrong size tires on our vehicle and argued with us telling us we were wrong and then realized that we were right. 2. We scheduled an appointment online and then when we got to the store they couldn't find the appointment. 3. I called to schedule a tire rotation & balance on our car (tires purchased here) and was told that our vehicle is not listed on our account or in their system. We went into the store and miraculously they found our vehicle in the system. However, we waited in line for 30 minutes before speaking to an employee. Had to wait almost two hours before service was complete. Very disappointed with this store's recent customer service.

THE APPLE DOESN'T FALL FAR FROM THE TREE!!!…read more 1.5 years ago I bought a Ford Transit Connect (small) from Duane Tillman at at the 40+ year Tillman Van business on W. 16th St. Indy. I asked him for an electric hookup and hitch to be added to my purchase. He had his son's Greenwood Tillman's Van & Truck business make changes prior to my purchase and added only a few hundred dollars to the price. Duane Tillman gave me a very fair deal and was a pleasure to deal with. I traded the small van for a full size Ford Transit van and had just moved to Greenwood. I asked Tillman's Van & Truck to add the same features which they did at a very reasonable price and scheduled. Since then I had an Indy audio business install an inverter and upgraded audio unknowing that they were not qualified to make changes. After 2 months of repeated efforts to fix what they'd messed up, they ghosted me ... haven't heard from them since but have left reviews on their web & Facebook pages... Even though Tillman's Van & Truck doesn't claim to install audio equipment, they were able to replace and fix the inverter breakdown. Aaron, a salesperson was very knowledgable in what was involved electronically in making the improvements. Sam, the tech who did the work was very much on top of what was needed and knew when to draw the line on getting involved in the audio part. It was very tough to figure out and undo the incorrect changes involving new switches and audio handling box that were now a part of the my 2020 Ford electronics. After getting the inverter straightened out and with their recommendation, I took my van to Audio Source on S.. 31 to make the final audio tweeks and the inverter/audio system now does a champion job. It had been since late Feb/early March that I've struggled with the poor installation done by the Indy mobil install business. In all my trips to Tillman's Van & Truck, I had a chance to talk with and do some ordering with most of the sales staff. I'm sure Duane would be very proud of the way my needs were met.

Always great work, the other reviews on Yelp are not accurate. Take the time to reach out and you…read morewon't be disappointed. Everything you need for your vehicles.

I was kept updated, on purchase of all 4 tires…read more Completed with alignment in 2 hours for a Saturday too they were very busy Treated me professionally and answered all my questions very knowledgeable and kind good customer service Got general tires 2005 honda cvr ride likes new with new tires Each employee, Marcus and Justin big Thank you for a good experience I was not sure having read other reviews but I made an appt due to location Very happy customer

stay away.. blatantly lie to you about timing, held my truck and lied about getting it done on…read moreSaturday, then couldn't get it Sunday bc close and was left without a vehicle, could have easily been solved by giving me a quick call back.

I got my oil changed here. The staff here is friendly and efficient. I did not even have to get out…read moreof my vehicle. One complaint that I do have is that when I was given my oil change options, I was not presented with the conventional price. I had to ask for it. I was only told the synthetic and semi synthetic price. I found that kind of odd. Anyway, I spent about 25 minutes here, from pulling in line to pulling out of the bay. While changing your oil they offer other services. Some services are free like tire pressure, window cleaning, and fluid/light check. Other services require an additional charge like tire rotation, air filter change, fluid top-off, and spark plug change. In addition to my oil change, I had them change my air filter and top-off my break fluid. This service is quick, easy and efficient. They have a very clean and neat waiting area available, if the service they are doing on your vehicle requires that you get out of it.

Took my SUV here after the sweet man at AutoZone recommended coming here to change out the lug nuts…read moreafter getting a flat tire due to a pothole thanks to the great state of Indiana. A huge thank you to CW who assisted me so that my kids and I could drive safely back home 500 miles away.

James needs some accolades because his customer service is amazing. I drive almost half an hour…read moreaway when there are much closer kia dealerships near me because of the service. He actually cares and it shows. I'm also in hospitality and in the service industry the little things that cost you NOTHING means much more. I still remember the nice personal notecard he left in my car that was handwritten thanking me with a piece of candy taped to it. The fact he took a minute to do a handwritten notecard means he put thought into it and appreciated me. This means so much to me. Yes it sometimes takes a long time for my car to get serviced but you can Uber to a nearby restaurant or just stay in the lobby and spread out to get some work done or watch tv. And ... if you are lucky there may be some fresh baked chocolate chip or snickerdoodle cookies complimentary to indulge in!

IT WAS WORSE THAN WHEN I DROPPED IT OFF!! I took my car in…read morefor a SIMPLE MAINTENANCE service. With NO ISSUES. When I got my car back: PSI on my tires were 25,32,47 30 2 tire valve caps were missing My windshield wipers were taken off and replaced with cheap ones My car was pulling hard to the left after my paid "wheel alignment" Lastly, unknown noises coming from the vents upon starting the car. These are SIMPLE TASKS. If this department can not preform this correctly I would not trust them with anything major. Very Disappointed!