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Auto Zone

3.0 (2 reviews)
Closed • 7:30 am - 9:00 AM

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NAPA Auto Parts

NAPA Auto Parts

(5 reviews)

Went for batteries for a heavy duty truck and as soon i got in there was lot of movement and one of…read morethe employees just went isle and said this are the ones without checking or asking what was for it i trusted it since its a auto part! when i try them there were bigger and diferente numbers of cranking, i went to them back and all i was getting is they same they same and they same? even one of the man said you can turn them around and it be the same when he doesn't even know how or where the batteries goes on the truck! very low service and try to sell you what they want to sell. not recommend!!!!

A bunch of worthless old men, that probably only know how to play with auto parts, because they…read morecertainly do not know how to tell anyone else, that doesn't know anything about auto parts, how to buy the right one for their car. And when you ask for any kind of customer service, you are left with old, crusty men staring at you like Gomer Pyle. DO NOT ATTEMPT TO SPEND YOUR HARD EARNED MONEY HERE. They would rather only other old men or mechanics that look like them, come in. And they definitely do not want anyone with any kind of issue to walk in. Because "problem solving" is not their forte. My wife was misinformed by one of their coworkers, she kept her receipt and all the packaging and the product was still completely brand new in the box, and I being a good husband, volunteered to take it back for a refund or store credit. Well, of course I don't carry around my wife's credit or debit cards, and of course this company supposedly does not issue store credit?!? And boy were they happy to be able to send me away without having to do a damn thing. Seriously folks, stay far far away from any Napa auto parts locations, especially ones that are owned by Fairfax auto parts. It truly is a crying shame, I've lived in Fairfax County my whole life and I have been a lifelong customer of Fairfax Auto Parts, and several of my family members worked for years for this company, and we always had wonderful experiences & service. This marks an end of an era. And the inevitable bankruptcy or hostile take over of this company. Thanks to the management, the guys that I saw today, and the guys my wife worked with when she was making the original purchase, needing complete retraining or termination, the community at-large suffers, because another local business will go down the drain.

Auto Zone - autopartssupplies - Updated May 2026

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