i needed help testing my battery and got help from a tall mannamed reggie and a guy with a orange…read morebeard extremely helpful and good people this store has always been very helpful and nice whenever i have gone compared to the autozone down the road i definitely wont go to autozone again this is a great store to go to for all your car needs praise to these guys for being extremely helpful with me!

Decent location. It is quite busy. If looking for parts, it's not the employees fault at all. They…read moreare great. This is a high volume store. On a positive note, want to say thank you to them, as have the correct parts. Car repairs are not exciting to me, but a couple of beers and curse words, it's now done! They have a good bit of choices here. Also thank you for low priced windshield fluid. That's important and impressive. I picked up some new wiper blades, and paid a low amount too. Cars are what we need to go from point A to B. This store has what you need to do that.

Will was great! He went above & beyond to give recommendations for a new car battery. He was…read morecourteous and efficient.

I like Advance Auto Parts in general because they offer auto parts that we can install/repair…read moreourselves. They do free alternator/battery tests as well as windshield wiper installations for free. The customer service can be hit or miss. Luckily, I came in on a very slow day. I just needed a filter for the engine. I gave the make/model/year and they rang me up for the filter. I didn't bother asking them, instead I just changed the filter right there in the parking lot. Speaking of which, there is plenty of parking available.

The counter at this store is operated by a lot of parts professionals most of them have 25-30 yrs…read more..I can always guarantee I'm getting right parts and to me that's important ..They also offer great advice and are very knowledgeable

I've given this store hundreds of dollars over the years without problem, but today was a different…read morestory. Hands down, this was the most unprofessional treatment I've ever received as a paying customer. I was forced to use this shop on a warranty claim for a part. One of the employees (maybe the manager or owner) got very agitated that I made a valid claim on the part during the warranty period and berated me in front of the other employees and customers about how my car was faulty, and it was responsible for the malfunction, not the manufacturer. Maybe it was my car, maybe not. Regardless, I would've appreciated a simple: "Thank you for your continued business. Sorry this malfunctioned. Let's file the warranty claim for you. By the way, this is somewhat unusual to re-occur so I'd recommend you get your charging system inspected." Quotes from the employee: "I've been working with cars for longer than you've been born" "You just aren't listening to me. Whatever; it's your life" "See you in 2 years when it fails again" The other employees were actually pleasant to work with and sympathized with me as he walked away.

Dave was so helpful over the phone as I am working through helmet sizing. The prices are…read morecompetitive and also they are super knowledgeable. Definitely going to be a return customer!!!

Terrible customer service for appointment to buy a Simpson Hybrid S. Told to leave. They had no…read moreclue I was there for fitment appointment. Told me I pronounced "HANS" wrong. Ok. Somehow we started talking helmets? Asked my budget. They scoffed at me and said paraphrasing "good luck finding one in that range. Pointed out 4 or 5 helmets. I asked, "which one was the lightest?? I asked "How much does it weight?". He scoffed and said "You expect me to memorize the weights of all these helmets?" I said "I'm about to walk out." He said "Go right ahead!". I walked out. Felt like they were previously landfill, warehouse or landscaping employees where you don't need to people skills.

I don't know why there are mixed reviews here. Store manager Ryan was fabulous...responsive on the…read morephone, helpful with getting a coupon applied, really quick to pull my alternator order off the shelf and get me on my way. Go buy your auto parts here and tell Ryan that Big John gives him props!

Came in needing a part and asked them to look up my vehicle. They gave me the wrong part, so I…read morereturned the next day for a refund. The manager refused, then started making excuses about not wanting to get fired over a $7 item. I don't need to hear your personal problems. He even told me to sell the part online to get my money back. The manager was completely dismissive, unprofessional, and had zero accountability. When I called customer service, they said nothing could be done and promised a call from the general manager within 24 hours. It's been almost two weeks with no contact. Staff clearly don't know what they're doing, and this manager can't handle even a simple situation. Extreme red flag. Avoid this place entirely unless you know exactly what you need and can deal with rude, incompetent staff.

Great job(s)! Had two older cars, first is a Jeep Grand…read moreCherokee and the second is a vintage Toyota Hilux pickup. Had the Alpine iLX-W650 installed in each, with a backup camera. Additionally, in the Toyota, they installed new speakers and anti-theft accessories. Both autos came out exceeding expectations! The backup cameras have me soooo spoiled!! I don't know how I ever got along without them. The pickup with the new speakers sounds magically better. I have tinnitus, hearing loss, and am tone-deaf, but the new speakers really opened up the sound. Absolutely amazing. Definitely recommend Kartunes in Sterling for auto accessory installation. great products, service, and pricing.

I ordered seat covers for my 2025 Dodge Ram Limited Edition pick up truck. I left a deposit and…read morewaited months for the order to arrive and I had to call them to find out the seat covers had arrived. When I brought my truck to Kartunes for the installation, the manager would not let me see the covers before or during installation. When I finally was allowed to see my truck, the order was incomplete, and the seat covers looked awful - they were industrial style for my $80,000 vehicle. I had the manager remove them and I asked for a refund. I've contacted them to ask when will I receive my almost $900 refund and have not heard back from them nor have I received my refund - it's been over two months.

Went for batteries for a heavy duty truck and as soon i got in there was lot of movement and one of…read morethe employees just went isle and said this are the ones without checking or asking what was for it i trusted it since its a auto part! when i try them there were bigger and diferente numbers of cranking, i went to them back and all i was getting is they same they same and they same? even one of the man said you can turn them around and it be the same when he doesn't even know how or where the batteries goes on the truck! very low service and try to sell you what they want to sell. not recommend!!!!

A bunch of worthless old men, that probably only know how to play with auto parts, because they…read morecertainly do not know how to tell anyone else, that doesn't know anything about auto parts, how to buy the right one for their car. And when you ask for any kind of customer service, you are left with old, crusty men staring at you like Gomer Pyle. DO NOT ATTEMPT TO SPEND YOUR HARD EARNED MONEY HERE. They would rather only other old men or mechanics that look like them, come in. And they definitely do not want anyone with any kind of issue to walk in. Because "problem solving" is not their forte. My wife was misinformed by one of their coworkers, she kept her receipt and all the packaging and the product was still completely brand new in the box, and I being a good husband, volunteered to take it back for a refund or store credit. Well, of course I don't carry around my wife's credit or debit cards, and of course this company supposedly does not issue store credit?!? And boy were they happy to be able to send me away without having to do a damn thing. Seriously folks, stay far far away from any Napa auto parts locations, especially ones that are owned by Fairfax auto parts. It truly is a crying shame, I've lived in Fairfax County my whole life and I have been a lifelong customer of Fairfax Auto Parts, and several of my family members worked for years for this company, and we always had wonderful experiences & service. This marks an end of an era. And the inevitable bankruptcy or hostile take over of this company. Thanks to the management, the guys that I saw today, and the guys my wife worked with when she was making the original purchase, needing complete retraining or termination, the community at-large suffers, because another local business will go down the drain.

Outstanding work making my soul crystal red metallic Mazda glow with iridescence. The interior was…read morejust as nice. Mike and his team were a pleasure to work with. The pricing was fare. They understood the special maintenance needs of the professional ceramic coating on my car. It's always great to find a service provider who has it all together. That's the impression I got while at Xtreme. Family owned. You work with the owner. I'll be back.

Xtreme did my ceramic coating and window tint and I take it in at least monthly for a…read moreinterior/exterior wash. I didn't know much about ceramic coating so the owner took a lot of time and explained to me different options, how it works, the differences between products/prices, etc. They did a great job and are always super friendly. Easy to schedule and always on time.