Price, Service, Knowledge, Friendliness...with above and beyond helpfulness!
I am very impressed with Auto Value. When my serpentine belt snapped, I managed to get to the next highway off ramp. Coincidentally, Auto Value has a great location near the off ramp. Before I was waited on, I was impressed that the employee was walking a phone caller through a part installation. When it was my turn, it only took the employee seconds to find my part in the database and for it to be retrieved from inventory. (On a side note, the price for the belt was less expensive here, at Auto Value, then the place I have bought parts in the past)
Since I couldn't drive far without the belt, I asked the employee if it was OK to install it in their parking lot (it was early morning). Not only did he allow it, but he also checked manuals for the easiest installation method...and then provided tools and flashlights to do the installation. Did I mention the tools were AT NO CHARGE! Did I also mention that he actually came out and helped with the installation? Who does this? When a new customer arrived, he asked his friend shopping (a mechanic) to help me finish the installation.
Auto Value, and the people of Rockford, turned what could have been a terrible time stranded, into a wonderful experience that I shared with family and friends over the holidays. Without them I would have spend hundreds in towing and repair garage costs. They also saved me time by not having to wait for a tow truck or backlog for a garage to get around to my vehicle.
Auto Value just set an unattainable bar that other parts stores can only strive for. read more