I'm at a loss here. We purchased a 2017 F150 in September, and just found out that the engine needs to be completely replaced. Luckily we did purchase the "warranty" which is through Ally. We initially brought the vehicle in because the check-engine light was on. Not a huge deal, as it was a vapor sensor that needed to be replaced. During their inspection they found that the head gasket was leaking. Their shop in not equipped to handle that, so they referred me to their sister location in Newberg. (I live in Gresham) brought that in on March 17th 2023, and they determined that the engine needed to be replaced. After weeks of back and forth with Ally it got approved, but now they can't get an engine for 6-9 months. I feel like I'm bent over a barrel here. Everybody wants to play the blame game, all the while I've been without a vehicle for over a month and now I'm told this. Not a great experience with this dealership, their warranty, and the Newberg Ford. read more

Stopped at their used car lot and was told they can do a soft inquiry to see what I was qualified for, but instead they did a hard inquiry and when I reached out to the sales person he said I signed a credit app. I was told for a soft inquiry that would not affect my credit and was lied to. I wouldn't buy anything from them. They can not be trusted. read more

Went in for an oil change and was told I had a coolant leak, an oil leak and desperately needed an 80k mileage service, all for $2200.00 or more. Service intake lady was rude and loud mouthed. Took my car elsewhere and had 80k full service...no oil leak, no coolant leak, all for $500. Won't go back there again! read more

Awful!!! Would never do business with them! Tried to get me to sign for 16.99 interest, told them about my credit union at 4.9. Decided I didn't like the rig, asked for a business card, salesman left af sent out a different guy that was very pushy!!!! read more

I was looking for a new car, not in any hurry with VERY specific requirements for the car, from the size to the color to the cup holders. I came here and wasn't really finding what I wanted, but the last car they showed me met all my serious and goofy requirements, a Nissan Sentra. I'd had a Nissan before and I loved it. The blue/green color was gorgeous, it was smaller than the Impala I was driving, had a rear view camera, but most of all, it felt comfortable driving. It was a little more than I wanted to spend, but it's a Nissan and is going to last a long time, and is worth it!! Everybody there worked hard to get me a car, and poor Josh in finance, he worked past closing to get all my paperwork done. I really appreciated that. read more

You can learn all you need to know about this place by reading all the other 1 star reviews. Scary how much my experience matched others. If you like buying cars that have chronic issues, and working with a service department that is completely non responsive and can't fix anything, this place is for you. Bought an expensive barely used Yukon three years ago, finally just traded that expensive POS iin and got rid of it. It had fuel injector issues for basically the entire time. Quite certain they did not disclose true history of this vehicle. Again, read the other reviews, this place is a nitemare. If I treated my clients a tenth as badly as these guys, I'd have no clients and would be fired. Good riddance, and may more 1 stars keep streaming in. read more

This place sucks. I agree with the yelper who said that the folks here need an attitude adjustment. I will drive to Beaverton GMC just to avoid these guys. Terrible customer service and very greedy. I think that they have become very complacent thinking that people in the area have nowhere else to go. If they continue things the way they do and attracting these negative reviews, they will be the ones with no where to go, except for out of business. read more

I had an exceptional experience during my search and purchase of my new GMC Sierra 1500. Nabel assisted me with my purchase. Nabel provided outstanding customer service. He was friendly and professional. There was never a time where he pressured me into purchasing the car, no nagging emails, texts or phone calls. Nabel made himself available during his day off. I also had the pleasure with working with Fred, sales manager. He offered me a few extras for my truck and extended warranties. Again there never pressure to purchase anything extra. Pleasant experience!! I highly recommend this dealership. read more

Auto Town GMC - 2020 GMC Sierra 1500 Elevation - Auto Repair Near Me - Gladstone, Oregon

Worse dealership I have ever dealt with. Bought a used truck for our company have had it for 3 days and they have had it for 3 months. No communication and it has been in for the same thing but they say it's not the same problem and harming me to fix it. Cause I didn't buy a warranty. So basically they certify used cars but don't care about that because you didn't make them extra money on a waarranty. And theN fixed the car with a part that went out in the 20 min drive when I got it back. No manager will talk to you and all they have to say is should have bought a warranty. Never in my life have I seen a dealership not stAnd behind something like this worthless place. Don't ever go here. You will regret thE decision even the workers are unhappy and grumpy read more

Don't even know what happened on this call. Got to their front desk, asked for sales, mentioned to the sales person a car I saw on line that was on their lot. Only question I was asked - "is your credit any good?" What? Responded that my credit is great but I would most likely write a check. Was this some kind of a wrong answer? Next, was told they don't typically discuss anything over the phone, would need to drive down from Portland to talk in person. Meaning, we need to lean on you in person. This was like a parody of car sales people from a bad movie. Btw, my inquiry was regarding a very late model big SUV, and, somewhat expensive and, yes, could have written a check. But won't. Ps. Went back and looked at reviews on their website compared to Yelp. 'Edited' doesn't begin to cover it. read more

WORST dealer to deal with , if you like when sales man lying to you and treat you like a trash then it's right place for you . I specifically asked for model and color , salesman told me that they have it , even sent a picture of the car from the lot (fake picture ) , then ask that I want to come to take a look he said SUV it's not available until next day , sure enough I came next day and he told me that car in the port or can get a different car , I can take a look at a car after I pay for it . WHAAAAT ? What kind of business is that ? How do you treat your customers ? How do you expect repeat business and referrals ? I know ,,dealer' does not CARE , but little hint for GMC Corporation : How can you design such a great product ,manufactured, promote it , spent so much money on advertisement and let represent your product so poorly , that's one the worse business impression I ever had My advice for potential customers take your business to ELSEWHERE . read more

Bought my truck about a year ago the truck had 100k miles and was told that the transmission fluid was changed a few months later started having troubles with my transmission took it to the shop and they said it was never changed read more

I've dealt with back alley dealers in San Diego County, CA who've got more honor and integrity than Auto Town. 1) Their customer service is a joke. No one returns a phone call or an email and good luck getting them to notify you if something important, such as plates, came into their office. 2) The office staff is beyond rude. Not only do they all walk around like they've got a stick stuck somewhere uncomfortable, they treat their clients as such too. 3) I purchased a 2017 Encore from them, with 61 miles on it. I didn't even break 1k when the engine developed a valve knock. Since the vehicle was under warranty, I tried to schedule an appointment for service but was turned, citing engine work was not covered in the warranty. 3.1)It's the 11th of February as I write this. I've been waiting on plates for the car since the 16th of November. I've gotten nothing but rude, unhelpful responses (when they respond at all) from the sales, finance, and service staff of Auto Town. Simply put, I regret ever giving them my business and will never make that mistake again. read more

I found these guys through credityes.com. I showed up the same awser that i got everywhere else. But They got me into a great realable car! The car had some issues so i called freaking out thinking that they would not fix it. They came picked it up and brought me a loaner car. They had me come in the next day and got me in something even better! The managment is fun and helpful!! i would send my grandma here if she wanted a car!!!!!! read more

Went to buy a truck and they told me it would be $10,000 above sticker price. I didn't appreciate how they do business.

I took my Chevy Tahoe there , And they did excellent job and great Price. They did not even charge me for detailing. Very knowledgeable for what they do. I'll go back again for sure. read more

Saw a truck I liked. Their online prices looked to be incorrect and were marked up nearly $10k over MSRP. I figured this was a typo. I asked after some back and forth and to my surprise, was told that due to "supply and demand" and of course COVID, there was an "extra" mark up on these trucks because once they sold them they wouldn't have anymore in for a few months. I responded that I would pass and that they were the only dealership I found in Oregon doing this. Never got a response trying to defend their actions. I get supply and demand, but what a crock this place is trying to pull. Shameful price gouging. read more

Definitely not the best place to buy a car.... They don't even deserve a star but they didn't give me any other option don't go there Biggest mistake ever made read more

Very happy with the service and product at this dealership. My husband and I felt comfortable and listened to, and working with Andy specifically was very pleasant and informative. We traded in an older vehicle and feel it was a great and fair deal for us! Our new Toyota Highlander was spotless and runs like a dream. Would highly recommend! read more

Absolutely awful service department. I feel one star is more than they deserve. They didn't order my parts until two days after they knew what was wrong ( would have been longer if I didn't call and ask). Parts arrived two days late and when I called multiple times on the day they said my repairs were supposed to be done. They waited until 4pm on Friday to finally answer and say that my car wouldn't be done until Tuesday. They will have had my car for two weeks for a 2 day repair. This place needs huge red warning labels. I know I am not the only one either. I wouldn't come back to have my tires rotated. They would find a way to make it take two days. read more

Sold me a truck that had been in two wrecks. I had asked them about the carfax report and they said, completely clean, no nothing. I made the discovery when washing the truck and felt the fender had a rough paint job. Sales manger not nice and very difficult to deal with, days went by without return phone calls after multiple, multiple phone calls. Still waiting on a promised minuscule $50 toward a laser frame check I paid for, it's been 4 weeks. Do not do business with these liars. They are everything you hate about a used care salesman. read more

We took our 2021 Yukon Denali in for an oil change and service on a Friday and was told it would be done in a couple of hours. At the end of the day we called and they said that they had a problem and had blown a fuse that they did not have in stock and would take til after the weekend to get. Tuesday we called and still no fuse. Wednesday called and they got the part but told us it was the wrong one so had to order another. Friday comes around 1 week after they have had my car that I use for business while i am driving their pos loaner. I didn't pay $80k to drive a piece of crap. Back to Friday (oh we got the part but now we burned up your starter) huh? on a brand new car? Well we should have a starter in 2 to 4 weeks. I told them I could go to a parts store and buy one today and they said that they could not install it. So now I am thinking what are they hiding and I will not wait another month for my car and will it even be the same if I ever do get it back. I asked the mechanic that worked on it and he said he thought they had shorted the starter on a 400 amp tester that they use. Hmm I and not stupid.....doesnt the starter connect directly to the battery which is 800 amps so 400 should not affect it at all? He had no answer. After talking to some other Mechanics at other GMC dealers they said that they had probably seized the motor due to forgetting to put oil in after oil change. I went to the mechanic and asked him if that is what they had done. He went out to check something, Remember this is the guy that supposedly had done the work. He comes back and says no the motor turns over just fine???? With no starter??? Anyway we agreed that the dealership would buy it because we weren't taking it back and they agreed to give us what we wanted because these are impossible to find now especially a diesel one. They will just slap a bandaid on it then resell it. We get there to pick up the check and they say we will pay you as soon as you pay your service bill which is $1500. Service for what? Ruining our car? We ending up paying after a long argument just so we could move on. We weren't able to find another diesel but we were lucky enough to have a salesman at Beaverton GMC to hold the exact car that we were looking for minus the diesel. Buyer beware on service and used cars at Autotown Buick GMC. Our car that we sold back shows up as coming soon as it sits in their shop. I wonder if they will disclose what really happened to the new owner???? read more

Best dealership I have ever bought a car from. Period. I am active duty Navy and bought a used car from them ended up having a lot of unforeseeable issues Fred the sales manager and Daniel a sales rep who are vets themselves were a lot of help and very upfront and real with me. We ended up trading in the used car and got a brand new GMC from them Fred helped me a lot with the price and now I can be at work or deployment and not have to worry about my wife and kids having car problems. Great customer service would recommend this place to my friends and family. read more

Went in because they have the truck I want. The sales guy are completely unprofessional. As soon as we start to try and negotiate the price he just ask us to leave. Leave the dealership and try to email the manager trying to have other sales help with the purchase never get anything back. They have good selection of vehicles in Oregon. But the sales are arrogant and unprofessional read more

We have bought two GMC Denalis from Auto Town. Are they slick, polished Tesla sales people? No. Are they real and easy to work with? Totally. If you're looking for a dealership that's going to be phony and rub your belly to get a sale, this isn't the place you want to be. They will work with you but within reason, as any decent business would. They always remember us, relationships mean something to them unlike most dealers. Chuck is fantastic and I would send my friends and family to him for a truck purchase without question. read more

I can usually depend on Auto Town Buick GMC for most of our cars needs and have been for about ten years however.... this was not the case this past Wednesday (12/30/20). Our battery died thankfully in our driveway and not knowing of any reputable roadside assistance companies in our area; decided to reach out to Auto Town for recommendations. We did so via chatting with an agent on their website. We were told by Sebastian after we gave our contact info that someone from their company would reach out to us soon. No one called until Friday (New Years Eve) at 3:30 in the afternoon and they didn't bother to even leave me a message. The only thing heard at the other end of the line was a phone hanging up! Needless to say, I'm happy I went ahead and called Les Schwab in the meantime.... I said ASAP not in a couple of days! What ever happened to good customer service? read more

I consider this service department lacking in proper communication, incompetent and dishonest. My car always seems to develop another "issue" that had never been problematic prior to taking it here for repair. In fact, I'm always charged an exorbitant amount of money, and chatted up about trading it in. I believe they have drained fluids from my vehicle twice now in order to feign another needed repair. After replacing fluids that they supposedly "topped off", there was no further problem! read more

I know others have complained about poor communication, and to a certain extent that is true. But in my case I was treated very well. Part of our agreement was to have the timing belt done on my new vehicle, and Auto Town went above and beyond what I asked for. They replace front pads and rotors, cv axles, serpentine belt, oil change, brake fluid flush, and I believe even one other item I can't remember off the top of my head. All of these additional items were not requested and they did them for free! They didn't really detail it at all, but the other work performed overshadowed this negligence, so I just did it myself. When I took my car home I started noticing a vibration when turning at lower speeds. Turns out the axle they put in on the front left side wasn't seated properly. They fixed this at no charge and the problem is completely gone. My only advice which would turn this into a 5-start rating is: A) better communication. If a car repair is going to be delayed or something else needs to happen, don't wait for the customer to call in. Let them know first, it shows you care. B) I recommend hiring more people in your service department. They were very kind to me but there just were not enough people to do the work. When standing around in the shop I could overhear multiple conversations about delays and being overbooked. It basically took me a full month to buy my used car. Overall, I appreciate the service. Thanks for going above and beyond on the repairs! read more

shopping for 22 denali drw 3500, a few dozen in 3 western states, skip these guys, msrp 84k their price......124k...gouging, some in the auto industry have never lived through allocation, the memories of buyers last 30 years. read more

I first started messaging a salesmen over a 2009 Ford made sure it was there he said everything was good so I drove the hour trip up and on the test drive it basically broke down I purposely stay away from small lots cause of this reason this is a main lot with actual licensed mechanics and they didn't even service or check the truck before sending it on for a test drive wasted the two hour round trip my gas and time all I can say is wow read more

Horrible Customer Service. Sales person was told I had financing and I did NOT want him to run my credit. I would not divulge my SSN#. He said he could not sell the car without a SSN# due to the Patriot Act Verification Requirements. I provided and they ran my credit anyways. Sales manager said it was just a soft hit to verify my identity, however I showed him my credit alert of hard hits to all the bureaus. Credit Manager was offended that I didn't want to listen to any add on sales and became verbally combative. Owner was only person who stepped in to save the sale. Otherwise I would have walked away. Upon pickup of the vehicle the car was realeased to me with an empty gas tank. Love the vehicle and that is the only saving grace. I've purchased many new vehicles and this has to be the worst experience of them all. I've never left a review on Yelp before, but this experience prompted me to do so. read more

Buyer beware- I was simply looking for information as I am a serious buyer. I sent an email requesting information on a particular vehicle i.e. the build sheet. I got a response that said someone would get back to me soon. No one ever got back to me. I sent another request. I received a response from Josh stating that as soon as he got in at noon he would send me the information. Four and a half hours later still no information. I emailed for the third time stating could someone please send me the build sheet. I did receive some information but not what I had requested. Finally I got the information and had a couple more questions which I emailed Nast no response. Silly me I should've moved on but I found another vehicle they have that I was even more interested in. Same process same problem no response. When I called and asked to talk to a sales person they said that would be Josh. I told him I didn't want to talk to Josh I've already had too many problems with him not responding or following up. I asked to talk to Josh's manager and was told that I would be transferred to him. I was transferred to a non working mailbox. I emailed Buick GMC of Beaverton and have had nothing but incredible, professional and fast follow up. I'm going there this weekend to purchase my vehicle. Read the reviews on both companies and then make your decision. read more

Sketchy! Sketchy! Sketchy! I'd read ALL the reviews before even coming here to look at a vehicle. I wish I did! I decided to look at the Yelp reviews on our way and was not happy with what I found. If you like to feel pressured and to say, "No, I'm not interested!" multiple times like a kid asking you the same question over and over even after saying no then feel free to come here to look at a vehicle. Also, their pictures are deceiving. The truck we came to look at appeared in good condition on fb marketplace, but when we got there we were shocked at how beat up, dented, scratched and how poorly the condition of the vehicle was. I'd look somewhere else that has better reviews and staff. read more

This place is the worst ! They will RIP you off and laugh about it later. Do not buy or have your vehicle serviced here. They will upsell you services you don't need and tell you they are "required". Don't believe it!!! Worst experience of my life!!! Liars. read more

This place is terrible I would not recommend it for anybody the employees are trash the office looks like trash all they have are overpriced new cars and terrible condition. 1st we were helped by salesman named Andy. I came in with my fiance and our new baby looking to upgrade to in suv ....he kept disappearing for 10-15 minutes at a time finally brought us to a car said that he would go get the keys so we can check it out had us waiting for half an hour and then we see him pull back into the dealership with some other couple turns out he was doing a test drive trying to close another deal while he just had us waiting unnecessarily. Then some other sales person by the name of Betsy comes over talks a bunch of trash about Andy and says how she's going to do such a better job and she's going to be by our side and will help us out. Then she says that the car that were intrested in isn't there and she's going to have to go to a different lot to go get it we go out into the parking lot after waiting for her for 15 minutes and we see her in the parking lot trying to close another sale so back-to-back these employees lie to us acted unprofessional and then the manager winked at my fiance in appropriately this place is trashed do not bring anybody here. read more

I bought a 2014 VW Touareg 3 months ago. I traded in my car and will have to say just like the other reviews they under cut you really bad. So my new used car is doing great but buy a warranty to cover your boo. Here is my problem and how they are under handed. They just called me up to say I owe them another 1200.00 bucks because they made a mistake in the deal. This is 2 months after I had bought it. If you are a professional car dealer how do you make mistakes like this. I am reporting them to the Better Business Bureau and so on. Please be very aware that this dealer is shady. There is a lot better CAR DEALERS out there go to them.................! read more

They put me into a car I really liked, with payments I could afford. I was happy as could be until I received a call two weeks later telling me to bring the car back. I was completely confused. They had told me the financing was done when I drove off the lot, but here we were two weeks later and they said the financing hadn't gone through? I was very disappointed and told them I could bring it back on my next day off (three days later). Legally, I had seven days to keep the car from the time they asked me to return the car. That is when all hell broke loose. Fred, the financial guy started yelling and threatening to call everyone I knew to try to embarrass me if I didn't bring the car in BY THE MORNING. I was horrified to say the least. When I brought the car back they were terribly rude to me. I will tell everyone I know not to buy from this dealer. read more

Attention!!!!!! Attention !!!! Be very careful doing business with this people , I fly from Los angels to there dealership to buy a car when they told me it was perfect over the phone and in pictures , after me telling them that I don't want any surprises I am flying there and spending my money and time to buy this car sure enough when I got there the car did not look anything like the pictures vehicle had gashes in the doors , seats were painted to look new parts were missing from the car , they said we will Return your deposit if the car was not what we advertised and they refused to return my deposit , vehicle was leaking oil right in front of them , over all it was a horrible experience, they are crooks and liars, be aware before you deal with this people . read more

I agree with ever single bad review about this company. I am kicking myself for not reading these reviews before doing business with them. Fred is a horrible manager. Mario yelled at me repeatedly after purchase while dealing with repairs agreed on in my contract. They lie, talk down to you, make you feel like your stupid and all in front of my 10 year old daughter! I'm reporting them to the BBB, attorney general and any other site that will help keep anyone else from going through this trauma. I suggest anyone else with similar experiences should do the same! And if you are thinking of going to them please don't there are way better companies like Capitol Chevrolet in Salem they are awesome. Should have went back to them again. read more

Well I was not able to post without rating them at least 1 star, but I actually rate this business a big fat 0! First issue was long before I actually bought a car and they are lucky that I even returned! One of their sales managers was so rude that I walked out! Since I did end up buying a car from them at a much later date they have called me numerous times trying to get me to come back in and trade-in or telling me that I need to refinance. Yes I am well aware that I can refinance my own car and it is my business if I do, not theirs. I have asked them on these numerous calls to remove me. They did not hold up their end in our deal (i.e: getting me spare keys to my car being as the key has a microchip it is approx. $50). Today I received yet another call about refinancing...in which I indicated that I had not because I had not been working, the man then asks "well what happened to your job?" Which in my opinion is very rude and it is none of his business. I told him it was and he proceeded to tell me it was not so I hung up. I called back 3 times only to be hung up on and the 4th he finally answered and I said to remove me from their list as I had previously asked numerous times. He then proceeded to tell me that "there is no way they would ever call me again because NO ONE WOULD EVER WANT TO TALK TO ME AGAIN!" IS THAT REALLY THE WAY THAT THIS COMPANY WANTS THEIR EMPLOYEES TO ACT WITH CUSTOMERS??? WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! read more