Great, honest, and friendly service. Pete is fantastic-- he does great work, makes recommendations…read morewithout selling, and is resourceful about smart solutions that won't cost you an arm and a leg. Highly recommend!

Pete helped me pass my auto emission test. Superior work and friendly. I would highly recommend…read morehim and especially if you have a used vehicle or under vehicle.

The person I spoke on the phone was upfront with the cost and the service. Upon arrival they were…read morefriendly, quick and efficient.

love Car one Caesar and Bruno are amazing people, I was recommended by Valvoline and what a great…read morespot. They are so honest and do such a great job On the spot, Two days in a row and I had everything done for the winter. Also the conversation is always pleasant. Thanks Lisa w/Equniox

Forest Park Auto has serviced my car a few times. I was very impressed by the service, speed and…read morequality of work. More importantly, Forest Park Auto has been honest and very trustworthy. They are very transparent and the prices are very reasonable.

Crooked shop. Avoid. Brought my own shocks and sway bar links--they didn't install them and then…read morecharged me. 1 star because 0 isn't an option.

I took my daughter's car here to be looked at and was told the repairs would cost more than the car…read morewas worth. We had just purchased new tires, but I went against my gut and did not take it somewhere else for a second opinion. I ended up selling the car to the owner for $300 and gave him the title. About a month ago, I started receiving calls from someone saying I was still listed as the owner and that the car had been impounded. It turned into a whole situation. The person who had the car was an elderly gentleman who said he had bought it from them, but he had no proper paperwork and did not seem to fully understand what had happened. My name was somehow still on the title even though I had thought I had signed it over. I had to go speak with the police an hour away from my homr and help this man get the car out of impound because it was his only means of transportation and he is elderly. Meanwhile, I left repeated messages for the owner of Forest Park and never received a call back. No explanation. No help. No accountability. This was extremely frustrating and, honestly, upsetting. Based on my experience, I do not find this business to be honest or honorable. I strongly recommend steering clear and taking your vehicle somewhere else.

Brought my car in because it was making a funny noise. I expected it to be an expensive repair and…read moremy sister recommended Forest Automotive. I got a call about an hour later to come and pick up the car, it was finished. I asked what I owed, and they said nothing, it was a simple repair, just a couple of adjustments to the heat shield. I was shocked! This was the first time I had brought my car there. Talk about honesty and integrity..... Wonderful to find honest, competent, friendly people to work on my car right in the neighborhood.

The most helpful shop I've been to in years. On a Friday afternoon, I called asking if they could…read morecheck my car and they were able to get me in and out in an hour all fixed up before the weekend. Amazing customer service, will definitely be back.

I've been here twice and happy both times. The staff are nice. Called both times to make an…read moreappointment and they usually have availability the next day or two. Didn't have to wait too long. They also gave me a very fair price and assessment overall. The shop is very clean and organized. Will definitely come back

They were able to accommodate us on a Saturday morning, no problem. Quoted $50 to repair leaking…read moretire, and that's what they charged. Quick in and out. Courteous people. Exactly what you want when you need a tire repaired.

DANGER!!!! My wife had her tires rotated at "Elite" before…read moreheading on a road trip to North Carolina. Because of abnormal noises from her back left wheel, she pulled over to a repair shop in Indiana only to find that the wheel was about to fall off because only one of 5 lug nuts was in place and tightened. She could have been killed. The owner acknowledged the mistake, apologized, and paid for her repair in Indy. Some mistakes simply can't happen!

I've learned through the years. If you want your car fixed right? Look for an experience. Mechanic…read moresomeone who's been around for a while... I've been extremely satisfied with the service...... I will never trust my vehicle with anybody else.... I had a few noises going on in the front of the vehicle and I had it at another mechanic prior to bringing it to H&R .I was charged over 1500 sway bar And control arm repairs And I was still hearing the noise. Had to bring it back there because they did the first repairs. Then they told me it was a transmission mount which is another 500 .... And I still heard the noise, i was done... I decided to bring it to Forest Park.. where they inspected the vehicle to see what the problem was. And it was my brakes and calipers.. so I do believe experience allows you to know what you're looking for in my opinion...

I will start by saying this is not a personal review of Larry as he was very nice along the way…read more But at the end of the day, this was an awful awful experience. If you care about your car, your time, and your money, DO NOT take your vehicle to H&R Auto and Towing. Their complete incompetence, dishonesty, and negligence have cost me months of frustration and thousands of dollars--and they have refused to take responsibility for their terrible work. Botched Repairs From Day One In June 2024, I hit an object on the highway, which destroyed my transmission and bent my subframe. My insurance covered the repairs, and I--unfortunately--trusted H&R Auto with the job. That was the biggest mistake I could have made. It took them three months to return my car. Immediately, issues started popping up, forcing me to bring the car back multiple times over the next three months to fix things they should have done correctly the first time. Instead of using quality parts, they cut corners at every opportunity, installing junkyard parts without properly inspecting or replacing necessary components. H&R's Negligence Leads to Catastrophic Failure In November 2024, my transfer case completely failed due to H&R's failure to properly install or replace the seals between it and the transmission. Fred's Garage, a well-respected and trustworthy shop, inspected the damage and confirmed that H&R either installed the seals incorrectly or didn't replace them at all. I had no choice but to take it back to H&R, and they claimed to have fixed it. But when I took my car back to Fred's for an inspection, they found a new transmission leak--meaning H&R STILL didn't do the job right. At this point, I could no longer trust H&R with my vehicle, so I paid $2,303.26 out of pocket to have Fred's Garage fix their mistakes. That's money I should never have had to spend if H&R had done their job properly. Refusal to Take Responsibility I sent H&R a formal demand letter requesting reimbursement for the money I had to spend due to their gross incompetence and negligence. They have ignored it. No response. If they respond in the next few days I will consider changing or removing this review. I am escalating this issue by: Filing a formal complaint with the Illinois Attorney General's Consumer Protection Division I may take legal action to recover my costs Making sure everyone knows how they operate by posting this review everywhere I can Do Yourself a Favor - GO ELSEWHERE There are plenty of reputable mechanics out there--H&R Auto and Towing is NOT one of them. If you value your car, stay far away.

I visited this location to get all tires changed on my car. Ralph was extremely helpful in helping…read moreme pick the best tires for my vehicle given my budget. I'm always leary of going to any place related to car mechanical work or replacements so it's always a huge relief when I find someone who is trustworthy. Only downside to Pepboys is they didn't have enough seating for people waiting on their cars and they didn't have wipes so I could wipe down my steering wheel when it was returned (Midas did this for me so maybe I was just lucky). There's plenty of shops next door that you can walk around in while waiting for your car and this proved to be very useful for me. Good Pep Boys location.

You cannot count on this location. Appointments mean nothing. In some cases, they'll take your…read moreinformation and then not put it into their system. When you ask for a manager, they point fingers to avoid confrontation, and no one cares. There's no apology, or offer to correct the problem. Just blank stares and animosity toward you for creating an issue. I don't know why I went to them in the first place. Meineke on Madison is so much friendlier, more professional, and appreciative of your business, while offering better or same pricing. If you are looking for a car repair shop that will treat you courteously and professionally, and NOT as a necessary pain the staff needs to go through as part of the day, just skip this Pep Boys location.

Fixed a very difficult problem that other shops were completely off about, made sure my money…read moreactually went to something useful. Roy spent real time diagnosing an intermittent electrical issue on my Mazda 3. He found the root cause, fixed it, and didn't oversell anything. Fair price, honest work, and the car runs perfectly now. Highly recommend, great service, and would definitely bring my Mazda back.

Busy busy busy. Show up early and get in line. There is some parking in back. The owner tries to…read morekeep the cost down but labor can get up there. But the mechanics need to be paid. The work they've done has been great. No return issues. The AC is almost too cold in my 14 yo Subaru.

In a world of untrustworthy auto repair shops, Russo's remains an exemplar of integrity. My local…read morefamily and I will always take our vehicles to them, so long as they continue to be honest, fair, and excellent in their work. My loyalty was further reinforced today, as Joe at Russo's took the initiative on my behalf to call and catch a parts dealer in their price gouging lie. Love Russo's!

I have been coming to Joe off and on for many years. He tells it like it is. Does not try to…read moreoversell anything. Excellent work.