Tune up 800+. They left a screwdriver in the engine fan which broke it and car overheated. I found…read moreanother screwdriver sitting on the engine. I called them and they said it was unbelievable. Very rude and I don't recommend them at all.

Honest and certified mechanics, after a costly mistake at Mr T shop , Speedway help us fix are car…read morecorrectly. Thanks Trina !

Great.honest.very reliable. And worth the money very very reasonable. Things that were ask of him…read morewere fixed and did a great job.

From the owner: This business is special because it allows people to continue living their lives and not having to…read morechange their schedule for car maintenance, this company instead schedules with the customer and comes to the customer when their oil change or any other service is needed.

In town for the race and got me in bright and early. Friendly and efficient service. Highly…read morerecommend

Took my car for a/c service. They kept it for 2 weeks and couldn't figure out what the problem was…read more What a total waste of time !

I took my car in for an oil change, rotate tires and to get freon put In. I asked them to also fix…read moremy glove box. It had bern removed and we couldn't get it back with the thing that keeps it from slamming open even handed him the part. They stuck the glove box in but didn't install the part. They said they tested AC and it was low but didn't need to be charged I told them it doesn't get very cool and the guy said it wouldn't be worth his time to put the Freon in . I stop at another shop and the mechanic said that putting more freon in would have made the car cooler I feel like they didn't know what they were doing or just didn't care about customer service. Not sure if they even change the O rotated the tires. I left they are feeling disgusted and disappointed I'm feeling like they took a vantage of me because if I'm willing to pay for it it should be worth your time to do it. Absolutely would not recommend them as their customer service sucks in the quality of their work is nonexistent. I would recommend to all my friends to never ever use this business Especially females.

From the owner: Oil Change, Tires, Brakes and rotors, Tune ups, alignmentsread more

Can't even do a flat repair without a pre scheduled appointment. The lady inside looked at me like…read moreI was crazy when I said I had a nail in my tire and needed a flat repair. Even though it's right there on the big billboard they have with lists of services offered. So then she tells me to pull up to the center bay and see if it can be repaired. I pull up and some homeless looking dude came from lolly gagging in the parking lot and ask me "do you need something" so I told him and he laughed at me for not having an appointment for a flat tire. Sorry I didn't realize I was gonna have a nail in my tire but the employee laughing at me and making smart comments is a no for me. It was a scroungy looking guy with a big afro haircut, stay away. 0/5 I do not recommend.

I went in told the service guy I was hearing a noise and car would shake when I applied my brakes…read more The service guy drove my car down the road and said that I needed new brakes so he put brakes on my car. When I left the shop I was still hearing a squeaking sound when applying my brakes I thought maybe it was because they were new. It went on for about 2 months so I had my husband to take it another local tire shop and they tell him my rotors are bad and my 2 front tires are wearing on the inside. The service guy said this had to of been obvious to whoever put my brakes on. This was the first time I had received bad service from Riverside, usually they provide excellent service but I don't think I will be going back to Riverside.

I've been here on 3 different occasions over the last couple of years. The folks here have been…read morepleasant to deal with. Some may not be overly friendly but I realize this is a business and people are busy. The diagnostics and costs quoted have always been accurate and fair. I have nothing negative to comment on. I would recommend Riverside Tire Service without hesitation.

The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

Before you read this review, know the following upfront:…read more 1. Nelson's does not negotiate on price (think CarMax pricing but, Nelson's is the opposite of CarMax). 2. Nelson's sales employees are not paid on commission. 3. We had been watching three, almost identical, CX-9's for over a month. Two were at 'haggle' dealerships. 4. When I did buy the CX-9, it was the last of the month & it was near closing time. (If you know, you know) 5. I spent six hours apiece at the 'haggle' dealerships; Nelson's had us and out in under two hours and that was not rushed. I'll never get those twelve hours of my life back. DEALERSHIP: The two 'haggle' dealerships were STILL two thousand dollars more than Nelson's non-negotiable / non-commission price. At Nelson's, I used every trick in the toolbox during to get a lower price. I even tried the "I am not sure this is the price...I'm going to another dealership". As I walked away, I waited for the sales manager to jog after us as we left. Nope. Nelson's takes all the fun out of car negotiations. :-) I also observed the other employees. Everyone I saw were not what we have come to expect from a car dealership. They are much better. I'm going to chalk that up to Nelson's sales employees are not under pressure to sell, sell, sell. SALESPERSON Ask for Jacob. Period. Jacob was 100% transparent. He not only showed us how the pricing structure worked, he also explained every line item on the final invoice before we signed. After the sale, Jacob spent thirty minutes showing us how things worked on the CX-9. Think about the last time you bought a car. Did you see your salesperson after the deal was signed? Also, ask Jacob for $15 worth of gas when you close the deal. He'll get it. CONCLUSION Whatever car you are looking for, run the VIN through all these web sites to ensure you have the complete history of the car. Listed in the order by the amount of data you receive: Car Edge, CarGurus, Autobytel, & Car Fax. HAPPY HUNTING!

I had to have my 1994 Miata towed from Danville to Martinsville to have it repaired because it…read morewould not start (it had sat unused for a few years). Brad and a knowledgeable technician replaced the fuel pump and radiator. It's running again. Thank you Nelson Mazda!