Before you read this review, know the following upfront:
1. Nelson's does not negotiate on price (think CarMax pricing but, Nelson's is the opposite of CarMax).
2. Nelson's sales employees are not paid on commission.
3. We had been watching three, almost identical, CX-9's for over a month. Two were at 'haggle' dealerships.
4. When I did buy the CX-9, it was the last of the month & it was near closing time. (If you know, you know)
5. I spent six hours apiece at the 'haggle' dealerships; Nelson's had us and out in under two hours and that was not rushed. I'll never get those twelve hours of my life back.
DEALERSHIP:
The two 'haggle' dealerships were STILL two thousand dollars more than Nelson's non-negotiable / non-commission price. At Nelson's, I used every trick in the toolbox during to get a lower price. I even tried the "I am not sure this is the price...I'm going to another dealership". As I walked away, I waited for the sales manager to jog after us as we left. Nope. Nelson's takes all the fun out of car negotiations. :-)
I also observed the other employees. Everyone I saw were not what we have come to expect from a car dealership. They are much better. I'm going to chalk that up to Nelson's sales employees are not under pressure to sell, sell, sell.
SALESPERSON
Ask for Jacob. Period. Jacob was 100% transparent. He not only showed us how the pricing structure worked, he also explained every line item on the final invoice before we signed. After the sale, Jacob spent thirty minutes showing us how things worked on the CX-9. Think about the last time you bought a car. Did you see your salesperson after the deal was signed?
Also, ask Jacob for $15 worth of gas when you close the deal. He'll get it.
CONCLUSION
Whatever car you are looking for, run the VIN through all these web sites to ensure you have the complete history of the car. Listed in the order by the amount of data you receive: Car Edge, CarGurus, Autobytel, & Car Fax.
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