Me and my family have been back here every time we needed to look at buying a car, and don't plan…read moreon shopping at any other local dealer. Owner is always very friendly, prices are always great. Is one of only a few times I'd utter the word "honest" and "car dealer" in the same sentence. HIGHLY recommend to anyone.

They are fair, extremely helpful at the service department. I highly recommend them. I have a Kia…read moreSoul.

They low ball your trade in , stay away ! You get a much better deal at a Toyota dealership.read more

I highly recommend, bought my Daily driver car from this dealership, the car is reliable and the…read moreprice was affordable. thanks for your service.

I just bought a new car there. The staff was very helpful and made the process easy. I hadn't…read morebought a new car in a long time prior to this when another company owned the ford dealership in Martinsville. Have no problem recommending anyone in the market to go and give them a try.

I brought my car to GR Chevrolet because of GM Recall letter that I received. Although it took…read moreseveral weeks due to having to repair more than was originally expected, the Service Dept manager & asst manager kept me informed throughout the entire process. I got my 2012 Equinox back & better than new. I have always found the service dept to be extremely helpful at GR.

Got an oil change & tire rotation here and was satisfied with the service to the vehicle as well as…read morethe young men working the service desk. While waiting on my vehicle I employed a cup of coffee which was nice and hot. I look forward to bringing my vehicle here again for its next service interval.

I bought a slightly new 2017 Nissan Sentra SV with a Sunroof at Nelson Ford in Martinsville during…read morethe summer of 2019. I had a complimentary Free Inspection and first Oil change there following my purchase. Approximately a year and a half later, the 2017 Nissan Sentra's were recalled nationally due to a flaw in the design of the back brake lights becoming inoperable on many cars because the location of the wiring was melting near the location of the CPV transmission. It was recommended that I take my vehicle to a Nissan dealership to have it repaired for free. That is when I discovered the Gunter Nissan of Martinsville and what professional, adequately prompt service they administered to my vehicle. I felt welcomed and appreciated as they gave me personal care and advice about my vehicle. I have learned things from the mechanics about my car in how to make it last longer and get better service and mileage out of it. Since, I have had some oil changes, tire rotations, brake replacements and even the transmission flushed so accurately. I now have over 110,000 miles on it and it is still good as new. I trust these incredible technicians and mechanics and I wouldn't take my vehicle anywhere else.

The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

I had an issue driving back home from vacation where the gas tank cover on my 2016 Pilot would not…read moreunlock. We looked for the nearest Honda dealership. A technician at Nelson was able to open the cover, showed us where the manual override was located in the back cargo area (helped diagnose the issue since the manual override did not work, so probably cable running between actuator and locking mechanism). They helped us get back on the road and did not charge us anything. Thank You!!! You turned a bad situation into a positive. Wish my local dealer was that nice. Thanks Again!

Had an appointment to look at a car we drove about 1 hour and 45 mins to be told they had know idea…read morewho we were or what We there to see . After talking to the lady that greeted us we were told the car was never on there lot and was at another lot were it had been sent to another dealership in there group were it was being sold . The GM did not even come out to talk to us till I told the young lady I was leaving a review., then she came out to tell us it was not there fault and to have a good day. She acted like it was no big deal. The only bright side was we talked to someone and was sent to one of the other lots in the group were they were tryed to find us a car but with no luck .

Bought a van from them a few years back and it was a good old fashion stand by what you sold the…read morecustomer experience. They went out of their way to keep us satisfied!

I'd give them less than one star if I could. If you want to buy a cheap car with too many miles for…read moreway over the value and be talked to like your a criminal then come here. If you want better service and better cars then go to a real dealership. Also they only take cash. No credit cards no checks.