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    Ridgeway Motors

    3.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

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    Gunter Nissan of Martinsville - My 2017 Nissan Sentra SV in my Icy driveway at Night.

    Gunter Nissan of Martinsville

    (8 reviews)

    Got an oil change & tire rotation here and was satisfied with the service to the vehicle as well as…read morethe young men working the service desk. While waiting on my vehicle I employed a cup of coffee which was nice and hot. I look forward to bringing my vehicle here again for its next service interval.

    I bought a slightly new 2017 Nissan Sentra SV with a Sunroof at Nelson Ford in Martinsville during…read morethe summer of 2019. I had a complimentary Free Inspection and first Oil change there following my purchase. Approximately a year and a half later, the 2017 Nissan Sentra's were recalled nationally due to a flaw in the design of the back brake lights becoming inoperable on many cars because the location of the wiring was melting near the location of the CPV transmission. It was recommended that I take my vehicle to a Nissan dealership to have it repaired for free. That is when I discovered the Gunter Nissan of Martinsville and what professional, adequately prompt service they administered to my vehicle. I felt welcomed and appreciated as they gave me personal care and advice about my vehicle. I have learned things from the mechanics about my car in how to make it last longer and get better service and mileage out of it. Since, I have had some oil changes, tire rotations, brake replacements and even the transmission flushed so accurately. I now have over 110,000 miles on it and it is still good as new. I trust these incredible technicians and mechanics and I wouldn't take my vehicle anywhere else.

    Nelson Ford

    Nelson Ford

    (5 reviews)

    The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

    The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

    Ridgeway Motors - car_dealers - Updated May 2026

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