Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I took my car into J& J to have them look at a dent made by a hit and run . Amber set the…read moreappointment over the phone. Shelby came out to survey the damage. She brought one of the guys out to take a look at it They were so empathic and offered a solution right there on the spot. I was so thrilled I gave their technician a hug. I would recommend this company hands down for any body work you ever need on your vehicle. Their the "best" in my book. Judy M

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

Smitty detailed all my needs and the services I requested and exceeded my expectations!…read more I had an excellent experience with Titus Will Collision Center in Tacoma. The entire team was professional, friendly, and communicative from start to finish. They kept me updated throughout the repair process and made everything as smooth and stress-free as possible. The quality of the repairs exceeded my expectations. My vehicle looked like new when I picked it up, and the attention to detail was impressive. What really stood out was their honesty and transparency. Not only did they complete the work efficiently, but the final cost actually came in under the original estimate, which was a pleasant surprise. I truly appreciate their outstanding customer service, quality workmanship, and integrity. I highly recommend Titus Will Collision Center to anyone looking for reliable, high-quality collision repair in Tacoma.

5 Stars. This place is fantastic…read more Brought my Toyota Tacoma in to repair the door frame on the passenger side and while it did take longer than I would've liked, I was both able to get my truck in sooner and get it back faster than any dealership and a lot of repair shops. They had done a good job on it, but after the repair, my passenger door was clunking when I opened and closed it, so I brought it back 2 months later and Smitty was able to help get it fixed for no charge. Genuinely cannot recommend this place enough, I will be recommending it to anyone I know who needs a repair or service.

They are called Metal Magic for a good reason!…read more I had a few people tell me about them, so I had them work on my vehicle. I had a small, but noticeable door ding that some clown inflicted on my car. David (owner) walked out said no problem, gave me a reasonable quote, explained the process and I scheduled a date to drop it off. I arrived dropped the keys and two hours later I could not find the ding. Absolutely amazing. They also do all types of work, including rims, but if you are in need of repairs then this is your place.

These guys are excellent. I had a stuck e-brake on my Volvo XC90, and after I had fixed the issue,…read moreit had by that point left some kind of metal residue (seems almost like rust) on the wheel which was absolutely not scrubbing off, as it was deeply embedded. Metal Magic came through and was able to give an acid bath and remachine the surface that not only took off the residue but also remove the curb rash that the wheel had, all for only $250. Would definitely go here again.

I can't say enough about Center Collision. The level of honesty, integrity, and workmanship…read moreexhibited by everyone we worked with was exceptional. In particular, Jared Osten went above and beyond the call of duty in trying to get our insurance company (State Farm) to do what was right. And even when State Farm would not agree to pay for procedures that were strongly recommended by Subaru, Jared and Kevin House (owner) stepped and covered the cost of the procedures because they refuse to sacrifice quality and safety in order to appease insurance companies. If you ever need collision repair or bodywork, Center Collision should be on the top of your list. From Malissa, Evie, and I, thank you Jared and the rest of the Center Collision team, you guys are amazing!

**Beware before doing business with this company.** In my experience, they refused to accept a…read morecheck directly from my insurance company and instead insisted that I pay them in cash. I also found their rates to be about three times higher than the other estimates I received. Additionally, I felt that important costs and policies were not clearly disclosed upfront. Based on my experience, I would not recommend this business. I encourage anyone considering their services to request all fees and payment terms in writing and to compare estimates from multiple repair shops before making a decision.

Excellent value and body work on my Audi. Work was done by the date that was stated, it was clean…read moreand looks great. This is the second time I've used them.

Nit very honest or reputable with their inflated estimates and pricing, went to another Maaco…read morelocation and had the vehicle repainted for literally 1700.00 less than their quote.

The…read more These guys did a beautiful custom paint job on my 2021 dodge durango hellcat.

Lakewood collision did work on the repaint of the hood and roof of my Cadillac 2010 DTS. The work…read morethey did was excellent and Vadim went beyond the estimate and did extra work free of charge on my rear fender. The level of professional service was beyond my expectations. I highly recommend Lakewood collision for their service and level of professionalism. Thank you Vadim!!

Truly had such a great experience with this shop from beginning to end! Their 5-star reviews…read moredefinitely speak for themselves. Beans and David are amazing! Thank you to everyone who worked on my car and how easy the process was. Stress free and I didn't have to pay out of pocket trying to get a rental. If I ever need repairs, I know where to go !

Great service and superb staff. My car was completed in a day and a half. Thank you Mullans.read more

Wow, just wow! Efrain owns Steam Green Auto Detailing. His worker (Mariano) worked so hard on my…read more2018 Subaru Impreza, it came out looking brand new! The price was very reasonable for the work they did, he was not the cheapest nor the most expensive. What sold me was Efrain's responsiveness. I left a message and his call back was within hours. We made an appointment, I was greeted promptly and he even gave me a lift home when I dropped off my car (I was going to Uber). The work took longer than anticipated because my car was in rough shape after sitting outside for years. However, he called me first and asked if they could keep it a bit longer and I agreed. No extra charge! I have never seen my car look so good! I honestly didn't realize my headlights and / or engine could look that awesome; totally blew me away. He's got a customer for life, their work is top notch! I highly recommend Efrain and his crew for any Auto Detail work. Excellent experience.

Best detail i've ever gotten! Did an amazing job! Was super nice and accommodating! Thank you Thank…read moreyou Thank you! We love it!