I came to Auto Space as a new customer based entirely on their highly rated Google reviews, but my experience here has been extremely disappointing.
I originally paid for an inner tie rod repair and an alignment service as per the shop's recommendation. The exact same day I picked up the vehicle from them, there was a prominent creaking/clicking from the exact side they worked on. I had to leave for Calgary early next morning, and could not return immediately to have it addressed. As soon as I was back in town, I brought the vehicle straight back to them to have it addressed, but they completely dismissed the noise.
About a month later, the outer tie rod end has developed play, resulting in clunking while driving. A part doesn't just instantly give out right after a technician finishes unbolting, and handling it while working around it. Given the immediate timing, I have a hard time believing that this is merely a coincidence.
When confronted, Nav, the guy I had been dealing with, tried to distort my timeline claiming that the noise started after my trip (completely false btw), to avoid liability. He offered to cover only the basic installation labour, but refused to adjust the front toe-in/alignment required to make the car safe to drive - demanding me to pay yet ANOTHER $130 for alignment.
I feel that they do not stand behind their workmanship, or take responsibility for my valid concerns, and instead expected me to pay to make the vehicle safe to drive again, even though it wasn't making any noises prior to the repair. Based on my experience, I would avoid this shop if you want peace of mind. read more