Everything!!!!! Mike and team exceed expectations every time we go there. My family and I wouldn't…read morego anywhere else.

2 Stars is fitting overall. I don't know how this place has the reviews it does, I genuinely was…read moreexcited to see the community pour so many thoughtful reviews but now I'm not sure. I paid over $450 to assess why my air wasn't cooling at a expected rate Ex: 20 minutes to just become slightly cooler & then barely cool once it finally gets there. This did not include dyes to check for leaks, this didn't add refrigerant (apparently was pretty under utilized for a 2015 car, which may be a clue in itself since I've never had this serviced), this didn't charge fans, this didn't change filters, fluids, this was strictly a "diagnostic" fee. The next step was to add dyes and maybe check into the condenser & compressor .. which wasn't made clear if that had been assessed for performance or not. I don't know what that would have cost! I didn't get further communication on this. My air is still not performing or improved, as I'd hope and I'm out near $500. I've been going to this place over the last 6 years for here and there services. I've mostly been fine with those minor services but the price is definitely steeper than others in the area. I didn't mind because as the reviews would show - they don't press and harass you to do more .. and I figured they likely have an edge in quality based on reviews (I do lack experience with mechanics). Either way, I have tried numerous times to get my records from this business so that I could keep track of my oil changes and services, as well as to have in hand the record of the air conditioning diagnostics already performed ...so that I can actually fix the issue. To which voicemails have not provided any call backs, one time I got through to a nice woman (do not recall name), told her what I was looking for, she said to call "Donna" (manager I believe) at another number .. so I do that, speak with Donna twice asking for this information, she takes name & number and says she'll get back to me, still I wait, weeks go by, nothing. It's just unprofessional. Over it.

Simply mind blowing. 6/18/2024 had 4 brake rotors replaced. Why not pads also...I don't know (…read morecould have been MY choice?) but being told should always be replaced together. 3 days later, while driving in Ashburn I noticed breaks still causing car to shake . 3 days after repair. I called and explained concern and fact that the next day I was taking car x country to Arizona. Hence couldn't bring it in. I told them I would bring it back in when car returns after sons school ends. I asked that they make notes to my concerns about the brakes before I left town so file is documented for later on. They did have notes and did know about the concern reported 3 days after initial repair. Son brings car home from Arizona several months later.....bring car in......they say Rotors warped but tough s^&*. No warranty .(3 days!!!!) They wanted over $1,100 AGAIN to replace rotors that they installed less than a year ago. They said, " come get car, keys under matt". Prior to this experience, I liked bringing car there as it is family owned and close to my work. Unable to discuss situation on phone as they didn't ever answer and relied on texts only. Closed mid day when went there to talk about it. Like I said, Mind Blowing!

Have been trying to contact this business to schedule an appointment for over a month now since I…read moreheard great things about them, but haven't been able to reach anyone. I have called and always get sent to voicemail saying it's outside of office hours even when they're supposed to be open, and I sent a message through Facebook that was marked as read but got no response. I haven't seen anything about them being closed, they're just impossible to reach. Not very good customer service.

If you are in Virginia and need brake service, call Brake Knights! Alex saved us after our Hyundai…read moreexperienced brake failure on a Friday night. He was fast to communicate and showed up on a freezing Saturday morning with all the necessary parts. Alex is professional, honest, and extremely knowledgeable. He repaired one rear calipers, pads, and rotors, preventing a potentially dangerous situation. And recommending the left be fixed quickly. He went above and beyond to make sure our car was safe to drive. 10/10 service. Note at this time the warranty was 1 year. When returning to Virginia and doing the installation of the left caliper, it was for 2 years .

Brake Knights provided exceptional service when I needed it most. I was headed out of town after a…read moreholiday weekend, they responded immediately and scheduled a time for the next business day. He came out first thing in the morning to my home. Did all of the repairs in record time. I value the convenience, value and reliability they provided. I am extremely pleased with my decision to call them. Thank you again for the outstanding service. Will definitely me my go to for any future repairs. Highly recommend

My VW Jetta needed an alternator. Not only was John able to provide me an affordable replacement,…read morehe and his crew were very thorough in their troubleshooting and resolved a related problem with the fuse block to the battery terminal. I had checked with other repair shops before going to John. His service was the best, both quality and price. And without hesitation, I would go back to him as well as recommend his service to others. Terry

Completely screwed up the timing chain job for my vehicle. It was knocking loudly afterward and the…read moreshop blamed it on an accessory belt tensioner job from another shop. Meanwhile, I went back for front suspension rework/fix (because they got that wrong too) and complained about the timing job. I asked for them to do it again. They wanted me to pay for warranteed work. They got a 2nd bite at the apple and did the same botched job (what the issue was I'll explain below). I took the vehicle to a 2nd shop and paid for them to do the job properly. No knocking afterward. And the reason for the knocking after AA did the job?? ONE OF THE TWO TIMING CHAIN TENSIONER GUIDE RAILS WAS MISSING THE BOLT THAT HOLDS IT IN AND WAS FLAPPING AROUND AND NOT KEEPING THE CHAIN TIGHT WHICH CAUSED IT TO STRETCH!! I have pictures (and the parts that were p ulled off from the AA job) to prove this. I went back to AA and they told me that the engine would have seized immediately. Further exposing their lack of knowledge and why the bolt was missed not once but twice on the guide (which is what was flapping). So those reading this. They screwed up front suspension. Then screwed up timing chain. I paid partial payment for the timing job, and came back to pay the rest while they continually tried to convince me the problem was the accessory belt tensioner. I got a 2nd shop to do the job and the engine purred like a kitten and NO knocking/rattling. They provided me with the pictures, parts from AA's botched job (which I still have). Stay far away from this shop. The quality of service went way down after 2022

I just moved to the area a couple of days ago & needed to get an emission's inspection & was…read morefortunate enough to walked in to the Jocks Exxon in Leesburg. I immediately met the manager Katie Q. who was so incredibly warmer, friendly and helpful. Doug did an amazing job with my inspection & Eddy was also very kind. I absolutely recommend this place to anyone who lives in Leesburg. It is a gem of a place with FANTASTIC people. Thank you so much to the crew at Jocks Exxon in Leesburg!!!

With an administrative table specially set up for processing just vehicle inspections, this station…read moreseems to be a racket for them to "encourage" customers to purchase maintenance. Avoid!

I had a very pleasant experience at Hogan's today. Unexpectedly, a nail punctured my tire and I was…read morelosing pressure. Another service station recommended Hogan's and I'm glad they did. My tire was repaired quickly and efficiently. The staff was courteous and friendly. I was able to resume my trip in record time. Thank you to the wonderful people at Hogan and Sons Tire and Auto!

We called yesterday for an appointment and when we call day of appointment, they said we were…read morescheduled in their system. Until we went in for our appointment, they said they did not have an appointment under our name. Super inconvenient.

Highly recommend! I had a check engine light issue I needed…read morehelp with and Kolby was a savior! He helped give me a rundown on what they'd do and when I could come in over the phone which I appreciated as I was still getting quotes from other places (who were all gonna be more expensive). Was able to drop off my car in the morning and get it back by that same evening. My car needed a special part that Midas had to go buy (they said first few places didn't have it) and I'm so happy and impressed that they really showed their effort in fixing my problem ASAP. I also really appreciated that Kolby walked me through everything they were doing to make sure I knew what was going on. He has phenomenal customer service, he's so personable! Overall great customer service, I would recommend this place to any of my family or friends.

I recommend this Midas location very highly! They are honest about what needs to be done (or not…read more-- they don't try to upsell you) and do great work. I have never had any issues with the work they have done on my cars (been going there for more than 15 years). They recently diagnosed what I thought what a significant problem with my car as being something that did not require repair. They were right, and the car is running really well. If your car needs work, take it here - you won't regret it.

Knowledgeable, friendly and reasonably priced auto service in the area you can trust. Sammy and…read morestaff are great. Flexible scheduling and completed on time.

This business is very good & wonderful job well done & with reasonable prices!! Looking for a…read morefantastic business!! Look no more& you have found it!! Highly recommended!! Brenda Escobar

Great service explain and immediately send via email the repairs they are doing or suggest need to…read morebe done.

These guys are great. Very pleasant to work with and highly skilled. Got me in and out super quick…read more Scott's a great guy. 10 out of 10