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Lafayette, LA

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Auto Rental

3.7 (6 reviews)
Closed • 8:00 am - 5:00 pm

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1 year ago

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8 years ago

The worst place to rent a car. Stay far far away. The $56 car I rented turned out to be $115.00. The car was a piece of junk.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

1.9(13 reviews)
1.0 mi

We arrived to pick up our rental several hours before our scheduled time. The attendant went above…read moreand beyond to try and find us a vehicle so we would not have to wait. Another big plus is that Enterprise automatically includes your spouse as a driver for no fee. In addition, the spouse need not be present to give license info. This has been a major hassle for us from other rental companies, because my spouse always has to make accomodations to pick up the rental with me so he can also drive, and is always charged an additional fee. Enterprise will be my go to car rental company from now on.

Always record a full video walk-around before leaving with your rental. I pointed out damage on my…read morevehicle to the Enterprise/Alamo employee at pickup, but they didn't mark it down in their system. When I returned the car, they tried to hold me responsible for the exact same damage I had shown them earlier. Thankfully, I had a time-stamped video that proved the damage was already there. Without that, I would've been charged for something I didn't do. This experience was extremely frustrating, and it shows the company needs a more reliable and transparent check-in/check-out process--one that protects the customer, not just the branch. Renters shouldn't have to rely on their own evidence to avoid false claims. It felt like the burden of proof was on me instead of on their inspection system. If you rent from here, document everything. It can save you from a headache.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.5(4 reviews)
21.6 mi

Nobody believes 1 star reviews, so I did 2. I rented a car about a month ago not knowing exactly…read morehow long I would need it. It was suggested to me by the customer service representative from enterprise on the phone that I hold it for a week, with the option to extend. If I needed for less time, then they would only charge for the days I used. Like putting a hold on your credit card at a hotel. Only they charged me for the whole week when I only used it for 3 1/2 days. Apparently, the laws of physics regarding time and space cease to exist in enterprise rent a car, and the week is actually five days. Or it can be. When it suits them. And 3 1/2 days is actually four days, since they don't charge for half a day. Only whole days. and since four is close enough to five for hand grenades, I was charged for the whole week. I was ghosted and ignored from this point on over the phone and had to charge back on my credit card. When I picked this car up, the key was literally put into my hand directly from the previous driver, and we were both charged for that full day. I'm sure whoever picked it up out of my hand when I dropped it off was charged for that full day same as I was. And this is enterprise in general, not specific to this location, but this location is the one that kept hanging up on me and where I picked up the car in the first place and the ones who charged me incorrectly. Never, never, never again! And don't you, either!

Clarence was absolutely amazing, his ability to multitask was impressive! Working alone, he was…read moreable to serve customers, help prepare cars, answer calls and still complete transactions in a reasonable amount of time. The transaction went smooth and the vehicle I needed was available. I will definitely rent from this location again!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
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Auto Rental - carrental - Updated October 2026

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