They bought my car and paid me within an hour. I'm glad I'm rid of that headache.read more

Most of the damage to the vehicle I purchased happened at Carmax while it was being processed…read more I had an SUV shipped from a Carmax in Colorado to this facility. It had a few very minor scratches that were documented. I inspected the car first thing and it looked good and I asked to take it out for a drive and we began some paperwork to make it happen. The salesperson pulled the SUV into a receiving area for my test drive. While getting in, I noticed multiple vertical deep scratches on the driver's side door I hadn't noticed when I did my preliminary walkaround inspection just 20 minutes earlier. They were actually more serious than any of the minor documented scratches disclosed when the vehicle was shipped so I didn't understand how they could have been missed. I mentioned it to the sales rep upon return and was promptly dismissed. He didn't seem concerned at all and urgently ran off to return the car to the secure lot. Maybe they became more noticeable from the different lighting and direct sunlight. He mentioned later that he had trouble putting the lockbox back on the window because it kept rolling back down while he was trying to resecure it in the full up position. The plastic wind guard trim didn't help, Im sure. Apparently the car was detecting the lockbox as an obstruction as if there was a finger in the way triggering it to fully retract as a safety feature automatically, taking the lockbox down with it. I didn't think much about his comment at first, but put it all together after the fact. When the window was rolled down, the heavy lockbox Carmax struggled to hang on the window glass scratched the door...multiple times as they were fussing with it. The scratches are vertically aligned and exactly below where the lockbox was. Most scratches are horizontal, so these were odd looking. They weren't disclosed in the car listing because the car was most likely damaged in the care of Carmax after I paid to have it shipped. Since I am already into the car for shipping costs, no matter what I do, even if I return it, I'm out at least the $800 I sunk in shipping. So even walking away would be really expensive. The 2023 SUV only had 5K miles on it. Now I own it, and it looks like hell. I'm actually ill over this for not being more assertive. They ruined a really great SUV and stuck me with their sloppy damage and negligence. It looks like it was aggressively keyed. What I ordered and shipped, wasn't what I got. Now I get to drive it around, potentially for years, looking like someone who gets their car keyed. BUYER BEWARE. Don't give Carmax ANY money in advance. Don't have a car shipped. Just wait for the right one to pop up locally. Before you drive away, do a final inspection and match up any damage with what was originally disclosed.

Had a really frictionless and painless sale of our Subaru Crosstrek here. Highly recommend. Here's…read morehow it went: -I went to CARMAX website and punched in my VIN # and a few details about miles and condition. They gave me a competitive quote. -I scheduled an appointment to sell it. -I arrived at the appointment. They checked out the car and gave me a check for the quoted price. -We were out of there in about 35 minutes total. Easy peasy. No hassles. No bait and switch. No haggling. So nice.

We scheduled an appointment and they were ready for us with a quote. We moved ahead with the…read moreservice. We picked the car up after the repair. We paid the bill that matched the quote they had given us. The cost was lower than a quote we already had. They were helpful, provided good service and we are pleased with the work.

My sister recommended Munson's so I brought my car there fair prices and it's a family owned…read morebusiness. They tell you what you need and nothing extra. I will definitely go there again.

I was absolutely shocked with the horrible experience that I had while visiting there. It was…read morereally really bad. After researching several car websites in trying to appraise the worth of a 2003 Chrysler Town and Country Limited, I decided to visit First Rate to look at the van that they had on their lot. After arriving on their used car lot, I proceeded to thoroughly inspect the van to determine its condition. I concluded that the van was in average to good condition. I offered a solid, fair offer to the salesman that was assisting me and he said that they could not accept it. The car offer that I proposed was based on the information that was listed online from various car valuation websites like Edmunds and KBB. The salesman said that I could try to speak with the owner or management about the van price point. After entering the empty showroom, the salesman walked to an office room and a few minutes later, a hefty man named Dan approached me. He began to ask me a series of questions like, "Who's the vehicle for? Do you like the vehicle?" I said the vehicle was fine. However, when I started to discuss my offer and mention the dollar amount, he said, "Thank you. Have a nice day" with a condescending smile. He walked away immediately towards his office. I calmly asked to look at the information that I had gathered to justify my offer to him. That's where he started to be extremely disrespectful and rude towards me. He began to angrily yell at me saying that he didn't care what information I had or what any car valuation services listed for the van. I was so shocked that he was yelling since I was being respectfully towards him, speaking calmly, and acting in a professional manner. I was shocked about his attitude and tone of voice since there were children in the showroom. He said told me to get the "f@#% off his property now or I'll call the police." I proceed to walk about the showroom feeling belittled and offended. In my opinion, this used car dealership is absolutely one of the worst in Portland/Vancouver area. Avoid this used car lot because the chances of getting ripped off is extremely high. If you choose to buy a vehicle here, make sure to review as many as car websites and vehicle valuation websites as possible to truly determine the correct value of the vehicle. If you don't, you'll most likely way over pay for the car in addition to the terrible care and service that they'll provide you. If "Dan" doesn't like your offer, be prepared for his condescending smile and the phrase,"Thank you. Have a nice day." Buyer beware, Caveat emptor.

Dont buy a car here they sold my daughter a mazda with a bad motor and wont stand behind it , now…read moreshe is stuck with a 3000 bill for a motor !!Thanks guys

Anyone can get a good review for when everything goes smoothly. Only when things go sideways do…read moreyou really whether the business you're dealing with has real integrity. This one definitely does. "Above and beyond" hardly scratches the surface of what Elysian and Vlad did to ensure that I was completely happy with my purchase. We had to deal with minor mechanical issues (it's a 12 year old car after all, maintenance history does not mean it's brand new). Elysium was honest and fair about that. When the title was found not to have been delivered by the former owner, Vlad pumped the brakes on getting paid by my banker until he was confident that the title would be in hand in very short order. Throughout these challenges he was completely transparent about what the issue was, what he was doing to resolve it, and what to expect next. A real gem of a car dealer, this one. I'll be making as many referrals as I can.

We had a great experience at Elysium. Vlad was helpful, honest and competent. We love our new caread more

My first visit to this shop, so far so good! They fixed my Tahoe and did so in a timely fashion. I…read morewas treated with respect and kindness. My rig is running smooth. I may have found my new shop! Peace be with you all Sherri

I have used Casey's multiple times in the past and they have always has been great…read more I have my car in there now for the Serpentine Belt, and the Rear brakes. There was miscommunication on both sides (mine and theirs), and when I brought it up, they corrected it well beyond what I expected. They really took care of me when they didn't have to. I am beyond happy with their service and how they treat their customers and the repair work done, and will be going back there for all my repair needs.

I live in Oregon and was referred to Dick Hannah for auto body work by a friend who works in…read morecorporate Toyota. Making the drive to Washington was absolutely worth it. This was, hands down, the best customer service I've ever experienced with any car repair. Eli, in particular, was outstanding. Her communication exceeded every expectation. After a frustrating experience with a local shop where I constantly had to chase down updates, I wasn't expecting much. Instead, Eli kept me informed every step of the way--even giving me updates before I knew I needed them! The entire process was smooth, professional, and stress-free. Best of all, my car looks as good as new. I'm so glad I took the chance and went to Dick Hannah. I highly recommend them, especially if you have the opportunity to work with Eli!

DO NOT TAKE YOUR VEHICLE HERE!…read more I brought my vehicle here after their mechanic told me my front bumper had been damaged in a hit-and-run, was completely misaligned, and needed to be replaced. I immediately filed an insurance claim, which was approved, and left my car here for three weeks while I was out of town because I was told that was how long the repair would take. The mechanic who diagnosed my car was later fired, and another employee gave my insurance company a completely different story. The shop then tried to complicate my claim by turning it into multiple claims, which resulted in my insurance company telling me I could owe THREE DEDUCTIBLES. Even more concerning, an employee told me on the phone today, directly, that she reviewed my car and wanted to GET AS MUCH MONEY FROM THE INSURANCE COMPANY AS POSSIBLE. They even tried to start a completely separate claim for a DENTED LICENSE PLATE THAT HAPPENED IN A CAR WASH, despite there being NO DAMAGE TO THE FRONT OF MY VEHICLE from that incident. My car was then left OUTSIDE FOR THREE WEEKS, and when I got it back, the original repair had never been done and my paint had significant new damage that was not there when I dropped it off. I was then told that even if my insurance approved the claim, THEY WOULD NOT REPAIR MY VEHICLE. This was an absolutely unacceptable experience. I WOULD NOT TRUST THIS SHOP WITH MY VEHICLE, AND I STRONGLY URGE ANYONE CONSIDERING THEM TO TAKE THEIR CAR SOMEWHERE ELSE.

These guys haven't left me down once. I brought in all 3 cars over the years for various services…read moreand I have never had an issue. They are quick to respond to questions and quick appointment times. Prices are much better than others.

Our Jeep Liberty's heater was not pumping out heat, until we were at freeway speeds. We took it…read moreinto this automotive shop. They kept the Jeep for a day and said they flushed the radiator, replaced the thermostat and temp sensor. Within two days, when we needed heat, it was still not working properly. We took it back, not happy that it wasn't fixed and we were out $822.00. The second fix was to replace the radiator. They said we cracked if after the first repair. There was 7 days in between the first repair and the 2nd! It never worked right after the first repair! They said the radiator was "rusted out" So how could it get rusted out in 7 days. They never said it was rusted out at the first visit!! 2nd repair was a new radiator and new coolant for $756. STILL DOESNT WORK RIGHT!!!

Always on the ball. Larry gets to work quickly looking for what we need and always at a great…read moreprice. 4 vehicles and counting. Thanks Larry for the great service and hard work. Kirk Caudill Metro Car Care

We tried out a Toyota Corolla at a local dealership, only to find we would have to pay several…read morethousand dollars more if we didn't finance with them. We then spoke with Larry Ferguson. We wanted to get a Toyota just before the tariffs would hit. He amazed us with finding us a top-of-the-line Corolla for a really good (cash) price at another dealer. He talked us through the car's features, has let us know we can ask other questions as they arise. He also helped us with advice and working with a local company to buy our old car. I hope we never need to buy another car, but if we do need to, Ferguson is where we're going.