PLEASE READ AND BE CAREFUL!
I bought my BMW 4 series in 2018 from Autoprice Canada in Mississauga. Never had any major issues until recently I found out that one of my coils is misfiring and it needs to be replaced. I called the service team at Autoprice to setup an appointment for them to check what the issue is. Service fee alone cost me $115 which is completely ridiculous. I spoke to Kristiyan from the service team who was completely rude and disrespectful through my whole experience there. I kindly asked him to please check what the issue is with my car and give me a price as to how much it will cost me to fix. Two days later he sent me a quote saying it will cost me more than $2,300 for a simple coil to be replaced. After doing my research I found out that a coil was only $90 from the actual BMW dealership. The service team included other unnecessary things on the price that was costing me more than $1,200 for parts that my car never had issues with and $805 for labour (let alone the $115 for check up). Kristiyan and the service team went ahead and replaced my coil with another used coil WITHOUT my permission even though I specifically said do not do anything to my car and was expecting me to pay the full $2,300. I spoke to the manager later and the manager told me that the issue is only one coil that needed for it to be replaced which was only $90 + service fee $115 which is around $200 and never mentioned anything else about other parts. The manager himself didn't even know about other parts needed to be replaced. That just shows that they do know what they are doing and they're going around putting used parts to your car WITHOUT letting customers know. So from $2,300 that was completely all a lie to a simple coil replacement that only cost around $200. I've been lied to and feel betrayed from them because they went ahead and put other used parts to my car to test it out and all of this doing it without the CUSTOMERS CONSENT. I highly recommend everyone to due their due diligence as these people will try to make you pay for things that you shouldn't pay for. This has been the worst possible experience I have ever went through and I would not want anybody to ever go through this experience. I would never recommend anybody to Autoprice ever again. I will never ever go there again and I would recommend you do not if you are reading this. read more