When buying an oil change, they'll inspect the rest of the vehicle in case something else needs servicing. Their inspection resulted in three repairs to be done: 1. Battery needs replacement. 2. Front left wheel bearing needs replacement. 3. Rear sway bar end link needs replacement. I told them to proceed with the battery replacement and to schedule a future appointment for numbers 2 and 3. When I got home, I researched numbers 2 and 3 extensively and learned from various sources how to tell when these items need replacing. After educating myself, I took my vehicle to a different shop down the road for a separate opinion. I asked them specifically to look at numbers 2 and 3 without telling them anything else. The technician brought me into the garage and we walked under my vehicle as it was raised up on a jack. He performed various tests to numbers 2 and 3 right in front of me. It turns out, there were absolutely no signs of damage and were far from needing replacement. It seems Auto Plus creates an illusion of urgency to replace parts that don't need to be replaced at all. read more

I was referred to CK auto by a coworker for a free oil change. Apparently they offer the person doing a referral $20. Pretty awesome deal. I scheduled and appointment for 10am, and they promptly serviced my hybrid. Oil change is an oil change, but I was more so impressed with the services that come along with the oil change(even at full price). My brakes and fluids were checked and topped off, which is pretty standard. To my surprise they rotated my tires, checked the pressure, then were very informative about future service needed. I was warned that they have a habit of soliciting a lot of services and that I should beware of fixing things that did not need to be fixed. Well they did tell me I needed a new air filter, but this was true. They could have very easily said I need new brakes, or something internal that I could not verify, but they were straight up with me. Told me I my brakes had plenty of life, and to think about tires before winter. Pretty sweet for a regular oil change eh? Another pretty nice point, they took my car for a quick test drive before and after service. I thought this was a nice touch. If you go to this place, you'll notice it is no luxury BMW service center or anything, but I found it kinda funny how the boss went back and checked everything again himself. Why was this funny? Well he went to the car for my "valet" service, then pulled it up for me (25 ft). It was a nice gesture, but I'm thinking "ok buddy calm down, this isn't the ritz, I'm not expecting the pamper package" All in all it was cool. BONUS - if you live in the area, they will come and pick your car up and drop it back off (when driver available.) This makes a midday oil change a piece of cake, instead of scarfing down your tuna sandwich in their lobby because you had to use your lunch break. woohoo! read more

Great honest service with a smile I love that you sent my diagnostics, followed up with me through out the day - provided information on what additional services needed to be completed that day or what can wait until my next oil change. My tires are so quiet-I feel safe & secure for my over the holidays trips to NE Wisconsin New front brakes are amazing as well Race, don't idle your way to this great place - you'll be glad you did Many thanks from Lola and me read more

The staff at CK Auto Plus go above and beyond to take care of their customers! My son has our Jeep out in California and when he took it in for an oil change, they told him the water pump was leaking and tried to take advantage of his youth and overcharge him. Destin at CK was awesome and did a conference call with the California mechanic to address the issue. He then proceeded to call the part manufacturer and figure out that we are still under warranty. Thank you for going the extra mile! Would highly recommend them to anyone! read more

I cannot speak highly enough of the customer service here. My husband and I have bad luck with our cars and Dustin saves the day every time! Turnaround time is great, they have loaner cars, and are genuine people that we feel good doing business with. Here's hoping our car problems are behind us, but if not, I know Dustin will be there to help! read more

Great place to get an oil change. Fast service and they even provide a digital copy of the inspection report. I would come back here again! read more

I used a Groupon for oil change with tire rotation and inspection service. They sent a link to my phone after some time where they said they inspected my car and required some urgent repairs. I know the inspection was not done. They just used their programs and clicked on buttons that require more expensive repairs and sent for me to look at. It takes time for thorough inspection and technician didn't share the report. They are trying to do service on things that doesn't require service. I would not trust their recommendations. I would not use them. Can't be trusted. read more

This is a partial review, they have a chance to redeem themselves. I had my truck towed there and explained the 3 codes I had, how we cleared them and replaced a cam shaft sensor. the tech never pulled the plug that had a misfire code. they jumped right in and started screwing with the VCT. The plug is the first thing you check. READ the ford manual. a 20.00 plug or a 700.00 vct. Whole thing smells shaddy looking to capitolize on a ford engine. I will have it taken to a cert mechanic and pursue this place if it is not done right. read more

All in all a decent place. Just can't believe it's cheaper to get my oil changed at the dealer! Upcharge this upcharge that. Extra ten bucks because I have a cartridge filter? Got a good, better, and best quote for all around brake pads and rotors, only to shop around and learn I could get it done for hundreds cheaper. Need to trust your mechanic! Nice guys... but I won't be going back! read more

My car was having some trouble and making a really annoying sound so I took it here. They took it for a test drive, diagnosed the problem, and were able to fix it. Also got a quick appointment and was driven back to my house with the shuttle service that they offer. The employees I came into contact with were friendly. I was also explained what was causing the problem and what my options were. Just based in my first experience here, I'll most likely be taking my car to this place next time it acts up. read more

I chose this place because the check engine light was on in my car and according to the DMV site, the place had a 100% success rate at fixing this type of problem so it will pass the emissions test, And, my car did pass... though I thought the work seemed priced high. But that is not the reason for the 1 star - it is because: 1)They changed the oil without asking - even though we did talk several times that day so they had opportunity to ask or tell me. (They stated the sticker on my car indicated it was time for a change, which probably was true, but everyone know that oil change places put that on for 3000 miles, even though the owner's manual says it only needs to be done at much higher mileage.) 2)They signed me up and charged me (approx. $100-I would have to look at the bill for the exact amount) for their frequent oil change program - again, without asking. 3)They did not tell me they charged me for this program. It was not until I looked at the bill and asked about this that they mentioned this. In my opinion, this borders on fraudulent. What if everyone did this? What if when I bought milk at the grocery store, the store decided to enroll me in their frequent milk purchase program and charged me for the next 5 purchases of milk, and DID NOT TELL ME!? In the end, when I expressed my surprise and displeasure about this, they graciously took it off the bill. I did appreciate that. Suggestion: Look closely at your bill to ensure they have not done the same to you. read more

They were great. Didn't try to over sell me on work that didn't need to be done like other places do and made sure I understood exactly what needed to be done. They are absolutely a auto repair shop you can 100% trust to do right by you. read more

Gotta give Mike and his team a high rating after my initial 1 star review. Everything done after I posted that review was handled with class and tact. He not only walked me through everything involved and any confusions, but his team fixed the issue. Mike was kind and concerned enough to call me from a wedding he was attending in Florida after my first review. I appreciate the way you and ur team handled my issue. read more

I purchased a groupon for this location because I was in need of an oil change and they're located very close to my office. I made an appointment and was immediately suprised to hear that they would pick up and drop off my car for me which was a huge help. Additionally, they did not try to solicit any type of extra services which was a surprise. I am very accustomed to that from the various quick oil change spots in the area. Rather they told me what services would be coming up in the future. Needless to say that business will go to them. Overall, I am very pleased about my experience and look forward to being a repeat customer. read more

I trust this place. When getting a synthetic oil change I really appreciate how they send me an inspection report on my car's health. I can look through the suggested maintenance requested on my phone and decide if I want to handle the situation during the same time as my oil change. It is great to get these maintenance reminders so I can keep my kids cars rolling read more

Auto Plus is like having a family member own a garage. You feel at complete ease with them and trust everything they say/ advise. Looking at a used car purchase they offered a free inspection which helped me assess if the car I was considering was the right choice. Eric, Dustin, Jackie, Jackie, and Brian are all wonderful people along with Mike & Kay. Anytime someone asks if I have a good mechanic contact I mention their firm first. Warmly, Mark S Glen Ellyn read more

Very professional, honest, and friendly. Explained everything thoroughly. Very pleasant experience

All I can say is what a great service I received! Found a Groupon for an oil change and I needed some work done on my vehicle anyways. Decided to give it a try and it paid off. From the moment I arrived, Rafael was very friendly. We talked throughout the day and he kept me updated on events for my vehicle. What I appreciated the most from him was how transperent he was. He went above and beyond to explain to me things I didnt quite understand. Shout out to Jimmy for getting to and from work, the conversation was great, brother. I am Gio V and I approve this shop for you read more

I've been going here a short time but must say that they are great! Always very professional. They have an electronic checklist that shows what they've inspected and the status of each item. If it's in the green, yellow or red. This is very helpful in planning for future expenses. They also have a groupon that makes it very affordable for synthetic oil changes. read more

I am SO impressed by this place! I came here for an oil change and they got me in and out within 45 minutes. I found a coupon on their website for $21. All the staff were incredibly attentive and friendly. I definitely felt like they did everything they could to take care of my needs. Thank you so much, Auto Plus! read more

A couple months back we took our work vehicle to this location because of brake cylinders leaking on our work truck. Gave them the owner of the company's phone number so they can contact him regarding the estimate. To my surprise the next day the owner of our company called me saying that this shop wanted to charge $3,600 to repair the truck. So we picked up our work truck brought it back to our company and called a local shop in the town of Cicero. A tow truck showed up about 35 minutes later. The Cicero shop called us in the morning and told us that our truck would be finished if we could be there by noon. Total charges including the tow $460. I would not recommend this shop to anybody. Unless of course you're in the business of being ripped off read more

The McRib is back! Stopped here for synthetic oil change on the wife's minivan. No games were played. Service Manager advised the vehicle was in need of a cabin air filter, and nothing additional. Safety inspection was digitally sent to my phone, a really cool and unexpected feature. I'll be bringing my vehicles back as it's close to home and the service was absolutely stellar. Thanks guys! read more

I've never actually been here, but this place always puts a smile on my face. They put riddles up on their sign and I just really like that.

These guys are great. Very customer focused. Genuinely want to help and get you back on the road quickly and at a fair price.

This place is great and I totally recommend. They fixed my truck fast and when they couldn't get a hold of me they were able to get a hold of me another way just to let me know my truck was finished. That's some good customer service right there. read more

I definitely recommend this garage. They found and fixed a very serious problem in a few hours that stumped Pep boys three days in a row. In addition, they drove my car before, to see how it was running and after they repaired it, to make sure that everything was fixed. While they had my car in the shop, without me asking, they went ahead and checked over the rest of the car, free of charge, to make sure nothing else was wrong. I really appreciated the time and care they put in. read more

Purchased a groupon for oil change and tire rotation, priced right and reviews looked good. I was able to make an appointment online (huge plus). They do a full inspection on your car to see if there's any additional pending issues and text it straight to your phone. Upon my inspection a few minor things popped up and the gentleman that greeted me when I walked in came out to talk to me about the issues. He wasn't pushy about AutoPlus fixing it, actually he emphasized me calling the dealer ASAP due to my low mileage and car being less than three years old. Kudos to him and the staff at Autoplus for the great customer service. Would definitely have given 5 stars had it not been for the oversight of not rotating all four tires (only knew because I had just replaced my front driver side tire.) called the next business day and they apologized, made the notation on my account and had me bring it in at my earliest convenience. read more

SCAM! Went in to get estimate on weather stripping for window. I have collected few quotes, being over the hour long process it takes. this guy was quoting me over three hours work. Telling me they have to take the door off. When online resources and many other repair guys didn't. Labor here is about 100/hr when everyone around him is significantly less!! UP CHARGE!!! SCAM!!!!! read more

Hey next time if they offer me to buy a new car after turning down eight major repairs I might fall for it! Sometimes cheaper oil changes, the price of saying no many times! The five dollar off coupon was a funny touch, but they forgot to give me my keys. Contacted me about my concerns will update review as problems stated are inspected. read more

Went in with a blinker issue, had changed bulb twice in past year & it went out again. They looked at the connections, no issue there so they replaced it FOR FREE & said "give us a call if this one goes out too, we'll take a look again." Fine with me, guy was super friendly working the desk & had the small town "meh, no big deal this ones on us." My car power steering went out too but after dropping it off & realizing it was part of the big GM recall, I called these guys back & told them never mind. I have to take it to a dealership for that issue. He was understanding, didn't try & talk me into letting them fix it. He suggested I take it to a dealership as well since they'd cover it. read more

Got my transmission fixed here. So far so good!!! Our Ford Focus was having trouble shifting gears (automatic transmission). We originally took it to a Ford garage (BIG MISTAKE). They told us we needed a NEW transmission and that it would cost us $5,100 !!!!!!!!!!! HOLY COW!!! We were just floored by this news. It is a 2006 Ford Focus with 66,000 miles. How can the transmission be totally shot ??? We asked if it was really necessary to REPLACE the whole transmission, and they maintained that it was. I researched online and most people said that when their transmission went bad, it cost them under $3,000 to fix it. I asked the Ford garage why they were charging so much. They didn't have any good reason except that "those other garages do shotty work." So we finally started calling around for second opinions. CK Auto told us that they couldn't believe that the transmission was shot, and that $5,000 is just ridiculous, so we took the car here. They rebuilt the transmission for $2,400, and so far the car runs great! They also warranteed the transmission for 2 years or 24,000 miles. Not bad! Everyone at CK from the staff at the front desk to the mechanics that I spoke with were very knowledgeable and friendly. The turnaround time on our transmission fix was pretty fast too -- 4-5 business days. They called us to keep us updated on the progress of the fix. Their final price was exactly the same as their estimate. They even offered us a loaner car while it was being fixed. I can't image the transmission fix going better. I'm only sorry that we took the car to Ford first (we lost $260 in diagnostic fees at Ford). I will definitely take my care here again. I think this garage is a great find! read more

I've taken 3 of my cars there for oil changes over the last 2 years. Most recently I took my Jetta in for service and even got this pimp fuchsia regal to drive as a loaner while it was getting fixed! The atmosphere is very upbeat and you never hear them talking down about anyone. I highly recommend! read more

The stuff are very friendly and pacient.They will never try to sell you addtionally things. They also do great suggetion on your car and it is very helpful.Great place and wonderful people. read more

I really like this place and you cannot get a better deal on their oil changes! They send out awesome coupons through the mail and every so often I get an email as well. I really like the fact that you're able to book appointments online (which I HIGHLY recommend since they are ALWAYS booked!). The staff are friendly and the waiting room is really nice and they have a small selection of free refreshments as you wait (pepsi, water, coffee). I have a beater car, it was my college car and I'm pretty much driving it until it dies. That being said, I'm fully aware of what is breaking down on my car and just want to stop by to get it's oil changed which is my reason for my 4 stars. When I arrive, even before they take my car, I ALWAYS tell them that I'm aware of the problems on my car (check engine light never goes off for many reasons) and that I don't need anything else today. Although somehow, after my oil change is over, I get a lecture on what needs to be done on my car and that I won't pass my emissions, etc. I do understand that oil changes are NOT where these places make their money but the lectures are given to me as if I'm stupid and completely blind to anything car related at all. I appreciate the advice but I feel that it takes a good 10-15 extra minutes of them giving me a spiel and me saying, "No thank you, not today" every couple of minutes. It does almost remind me of a car salesman the way they try to get their services onto me. Otherwise, this a really nice place. Service is top and I'm glad that they are really on top of things when it comes to my car. When the day comes for me to finally get my "adult" car, I will definitely take any and all advice when it comes to servicing it. read more

Awesome customer service at this shop. The guys at the front desk were very understanding, and the service was efficient. I didn't feel like they were trying to upsell me any additional services. I appreciate that! Thanks for the great service. read more

The team at CK Auto Plus are knowledgeable, friendly and helpful. I've been a loyal customer for three years and know I can count on them for great service! They make car issues easy to understand and do not try to hard sell you to get any particular service done. read more

Once again Eric and Dustin along with the techs. Took my old Buick from the back of a tow truck and did an out of the ballpark home run. Words can't express the appreciation I have for these professionals. Keep doing what you are doing CK team. You are the best read more

Great place! Fast service! I was able to get a last minute appt. for an oil change. The staff was very friendly. They were quite busy but were able to replace my brake pads last minute. I would definitely recommend this place to my friends and family. They're knowledgable and trustworthy. read more

I normally don't leave yelp reviews but I utilize yelp all the time to look for top notch services - so felt like in this instance I needed to pay it forward. I'm SO happy I came across CK Auto Plus when I needed them most! My car suddenly broke down at the end of the workday and with 20 minutes before closing I called CK Auto Plus to see if I can get some help. I found them solely by looking at yelp reviews and saw that they had so many high rated reviews with tons of great comments.....I picked the best location! They were quick to take on my issue and secured sending a tow truck to my work and pick up my car that evening. The next day called me first thing to let me know what was going on and were able to work on my car that day to have it ready for me! I also live about an hour away from the shop - so they were super flexible with keeping the car there longer while I worked out transportation down there. Super happy with their service and would HIGHLY recommend them! read more

We have been using C K for over 10 years. Great service and reasonable rates. One of the best items they have is their auto cards it gives you 4 oil changes 2 free flate tire fixes and a sundry of other ways to s ave. Our famly of 6 use them and now Ihave a few neighbors that go to them. Their manger Jacki is great and she always help you when you are there. One more thing they have loaner cars when your car is in the shop. read more