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    Auto Monkey - Jacksonville

    5.0 (1 review)
    Open 8:00 am - 7:00 pm

    Services - Auto Monkey - Jacksonville

    Auto brake repair

    Auto engine repair

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    2 years ago

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    Lucas Honda Of Jacksonville

    Lucas Honda Of Jacksonville

    3.0
    (72 reviews)

    We purchased our SUV new toward the end of the pandemic. We have all our service done at Lucas…read moreHonda. Usually it's about an hour or a bit less for a basic oil change. I'm not sure if Lucas Honda has changed their service policies or if it was just the service advisor I saw today. This time a basic oil change was about 80 minutes and might have been longer if I did actively question the time. My service advisor did not update me on the status of my vehicle, and a bit over an hour I started hunting him down for information. Apparently the service was taking this long because of the hand wash and vacuuming that is done as part of the oil change service. Unfortunately, the car wash left the windows pretty dirty. When I went to check out, the discount coupon I used was not applied to the account and I had to wait even longer for a manager to come over. He did make it right and applied a better coupon than the one I had. Bottom line - go with plenty to work on while waiting for your car.

    I must first say this experience is only getting a star because of the outstanding service I have…read morereceived from the service department over the years. I have brought every Honda I have ever purchased here for my maintenance even though I bought them from different places. This time unfortunately I went and bought a new car from the sales department. They are nothing like the service department. I brought my old Honda Civic in for a routine oil change and saw a 2024 Civic that was beautiful. I told the sales team I want this car but I only have ONE request; DO NOT RUN MY CREDIT MORE THAN 2 INQURIES. The next day I get credit alerts that they are running my credit with hard pulls. I called the manager Ricky Rubarb who was screaming at me on the phone stating he didn't do that and basically he didn't care because I have already bought the car. I called VyStar to confirm and they said it was definitely Lukas Honda on the day I purchased and the next day when I was not at their establishment. Instead of being kind and helping he chose pride to not admit a mistake. I called TransUnion who stated this is an EASY fix with just a one or two sentence letter from Honda. Ricky screamingly refused to. He severed a multi year customer relationship because of pride and now I have to go through the FTC and file a fraud claim BECAUSE I DID NOT AUTHORIZE MULTIPLE INQUIRIES. This is fraud plain and simple. The most disappointing part is now I have to find a new service department; they are so great. Get your Honda fixed here but purchase it somewhere else. They are either liars or afraid to admit mistakes. THIS WAS SUCH AN EASY FIX! Terrible sales department. I approved Capital One Bank and Community First Bank and that's it. Rick tried to say he told me about VyStar but even if I were to let that go he ran it AGAIN the next day without my permission. THIS IS INSANE I HAVE TO BE TREATED THIS WAY AFTER YEARS OF BUSINESS. I have to see this thru because inquires stay on your credit report for quite some time. I am deeply saddened by this situation.

    Auto Monkey - Jacksonville - autorepair - Updated August 2026

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