I could honestly write an essay about how patient, knowledgeable, detailed, and direct Hermes is…read more
As a woman, it unfortunately does not surprise me that I've been ripped off, gaslit, overcharged, lied to, or dismissed by mechanics over the years. A trusted friend referred me to Heavenly Auto Care years ago, but because of my past experiences, I still hesitated to take my car there. Ironically, I even referred my high school counselor before ever going myself.
Last week, I finally stopped by for a quick quote, and unbeknownst to me, Hermes completely changed my perspective on what an honest mechanic experience could look like.
From the moment I arrived, he took an incredible amount of time answering my questions, explaining things thoroughly, and giving me more information than I even knew to ask for. He was honest about what work was actually necessary versus what could wait, which immediately built trust.
The next day, I went back and waited while Hermes and Morgan diagnosed my car. Again, I was genuinely surprised by the level of care and patience they showed. Hermes walked me through the issues step by step, showed me exactly what was happening with my vehicle, listened carefully to my concerns about the noises I was hearing, and gave me a realistic and detailed breakdown of what needed to be done and what it would cost.
Unfortunately, I learned I need suspension work done again only a year after having previous repairs elsewhere, and Hermes clearly explained why.
What stands out most is the amount of care, integrity, and time he gives every customer. Even when I called back on a busy Monday feeling overwhelmed and anxious about my car, he remained honest, direct, patient, and transparent about scheduling and pricing.
I'm genuinely grateful to have finally found a mechanic who treats customers equitably, takes pride in his work, and deeply values his reputation. It's no surprise Heavenly Auto Care and the entire team have such glowing reviews across Google and Yelp.