5-Star Redemption -- From Frustration to First-Class Resolution UPDATED : 2/14/2026 Following my original review regarding the repeat suspension issues, I wanted to provide a fair -- and now very positive -- update after picking up the vehicle. Dylan from Corporate reached out personally to assure me I was a valued customer and that they'd be working behind the scenes to drive a proper resolution. That outreach immediately reset the tone. Shop Manager Ron walked me through the diagnosis in detail, and Service Manager Brandan along with mechanic Joe were hands-on in identifying and correcting the issue after test driving the car with me. I'm thrilled to report the repair now feels absolutely dialed in. Ride and handling are fully restored -- and at 161K miles, the car drives as good, if not better, than when I bought it at 16K. That's no small feat. Kudos to the mechanics for truly knocking this one out of the park. As a courtesy for the difficulties, Auto Lenders absorbed the cost of the additional parts, labor, and required alignment -- a resolution that was both generous and greatly appreciated. I also want to recognize the corporate team for stepping in and putting customer satisfaction into real, meaningful action. As an entity, Auto Lenders proved to be more than the sum of its parts. They didn't just address the problem -- they exceeded my expectations at every turn in making this right. Because of how this was ultimately handled, I'm confident updating this experience to a full 5-star rating. This was a true redemption and a strong example of standing behind both the work and the customer. read more

The experience not good at all. I was over priced, and than the bank this place use went up on my note after 6 month they broke the contract. If I would have broken contract they would have said you can't do that. Then got nurse to call me asking me to trade in I just purchased vehicle in 2023. Stay away from this bank AMERICAN HERITAGE CREDIT UNION. they are on the BBB go look them up before you purchased. And don't listen to sales man saying they are good, they will lie. Good luck remember stay away from this bank AMERICAN HERITAGE CREDIT UNION they are scanners. read more

AutoLenders Williamstown window etch scam We just bought a car from auto lenders I love the no haggle pricing... and the salesman was nice enough... But I'm just putting a warning out there for any of you buying a car To really question when they add on $199 for a VIN window etch - I was told by the finance manager it was mandatory and that it would provide me with a discount on my auto insurance . I just got off the phone with State Farm and they told me that is completely not true . A Google search tells me that The "window etch scam" by car dealers involves dealers adding a VIN etching service to a vehicle's price at a highly inflated cost, often claiming it is a mandatory theft deterrent or insurance discount. The service is often sold for hundreds of dollars, though the actual cost is minimal, and it may be added to the contract without the buyer's consent. To avoid this, be aware that window etching is optional, and you can refuse it or ask the dealer to remove it. read more

Great experience! My first salesperson was John R, and he was patient, kind, personable, and courteous, never pushy. I made several trips to the Williamstown location after seeing various vehicles on the website that I wanted to test drive. They would get them delivered from the other locations within the day. John was not working the day I wanted to make a purchase, so Derrick jumped in to assist. Like John, he was patient, kind, professional, etc. Never rushed me, never pushed me. I was happy with the SUV that I decided on. My tags came in two weeks later. Highly recommend John and Derrick! read more

My experience of the negligence & incompetence at Auto Lenders 7/30/24- Auto lenders of Williamstown had the exact make and model of a car I was looking for so I made an appointment to go see it. Ross was my sales person, who seemed to be good to work with at first, also I had a close family friend who was connected with him so I felt like I was in good trustworthy hands. Despite that, Ross became impatient and pushy when I was taking the time to go over the numbers and asking questions about certain fees. He even brought the finance manager over and rudely asked 'what don't you understand', while I was still rightfully taking my time to calculate and readjust numbers. I also noticed how Ross has a habit of talking over his clients in an overpowering tone of voice. I proceeded to make the purchase of a 2021 Toyota Sienna that same night and Ross proceeded to move some of my belongings (without my permission) from my old car into my new car. I felt rushed as it was after hours at that point and ended up forgetting a pair of $500 sunglasses in the holder of my old car. My car left for auction less than a day before I realized this and they did nothing to try to get these back. It doesn't stop there, the very next day I notice that the van is filthy, cup holders have drink stains and there is dog hair and coffee stains between the seats, clearly they didn't clean the car. I wasn't going to even mention any of this until I stumbled upon what appeared to be a dead bed bug behind the drivers seat on the floor. I immediately called them and complained, this was on a Saturday afternoon and it was just past the 3-day cancellation as a bought the car Tuesday evening. At the time, Ross was very responsive and said they will do whatever it takes to get this issue resolved such as bomb the car and detail it as well. He even said the guys are professional exterminators and they do this all the time and he has seen it all. I'm thinking, ok great! Ross said the managers were away but he is going to work something out to make up for the inconvenience of all of this and also now me being without a car from Saturday - Tuesday. Tuesday comes and my car is finally ready, I'm excited and ready to pick up my bug-free clean car. I go and grab my keys from Ross, he rudely shakes my hand and look the other way. Then I discover that they didn't clean anything! Everything was exactly how it appeared when I dropped it off, filthy!!! I showed Ross and he said they cleaned it but they are not professional detailers. Excuse me???? This is a car dealership and you're telling me that they don't have the tools to properly clean a car but they have the tools to exterminate it. The entire time he's talking to me he's basically looking away and offers for me to bring the car back for them to clean it again. At this point, I'm not even sure if I can believe they've done anything to the car as it appears nothing was even done. Since leaving that evening, not only have I heard a word from anyone at Auto Lenders, On top of everything, my temp tags EXPIRED 8/28/24 - I called on 8/30/24 and spoke with Derek, I expressed how unhappy with my experience I was and now I'm driving around illegally, he checked on my tags and said that they are not ready but he would reach out to the title department and call me right back. Derek never called me back, nor have I heard from anyone regarding my tags and it's now late afternoon on September 3rd. read more

Everyone was extremely kind and informative. Was not pressured at all. Salesperson Dave Mc was attentive to detail and definitely made the whole process smooth and time efficient! Thank you again!! read more

Derek provided excellent customer service to me on June 18,2024. He was extraordinarily patient with me and walked up and down every aisle including the back area. When I could not find anything I looked on -line and found a car I liked that was at another Auto Lenders site. He had it delivered immediately. I bought the car. Thank you Derek for the patience , kindness and excellent customer service you extended to me. read more

Excellent Sales staff, Sales Rep Dave McNulty and Sales Manager Anthony I will definitely buy again from this dealership.. thanks for a great experience! read more

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Had a great experience purchasing a pre-owned car recently. Mike D. was our sales rep. There was no pressure by Mike or the staff. We looked at 2 cars at the Williamstown location, but also had interested in two others at the Princeton location. AutoLenders said they could transport, at no cost, the other two from Princeton to Williamstown so we could take a look at them the next day. By the time my wife and I came back the next day, one of the two was sold (which makes sense since my research showed it was listed at a "great price" by KBB...only 1.8% over the Fair Market Range min price). We test drove all three. Mike was right up front that one had a dead battery because it had not been test driven in a few days during the recent cold snap (he gave us a heads up as not to stop somewhere and turn off the engine, otherwise, we might come back to an undriveable car). We appreciated the heads up. He then went on to explain if we chose to purchase this vehicle and there was an issue with the battery, they would replace it at no cost. We had no issues with the battery. In showing my researched pricing, there was some room for negotiation and we ended up making a purchase within the KBB FairMarketRange. Mike explained all the purchase options in easy to understand terms ("cash", loan, combo of down payment and loan, option to put some down on a credit card). We ran into a snag when I forgot to unfreeze my credit with the three major credit agencies prior to coming in, and Mike came up with an alternative solution that worked for my wife and me. The finance rep explained all "out the door" documents including title/registration, base warranty (including what is, and what is not, covered), extended warranty option (they offer it, but do not push it) and the terms of the loan. Their monthly payment was within $1 of my calculations so I had another level of confidence we were NOT being taken advantage of. The dealership finance rate was a little high compared to other loan options (and why I gave a "good" rating instead of a "great rating", but we most likely will be paying off the loan early (with no penalty) so that will not matter. More than likely, we will be using AutoLenders again in the future. read more

Typical used car salesman tactics and nonsense. Total waste of time. Phony sales representatives capitalizing on the craze in used car demand. Stay away! read more

Horrible experience. Still waiting for a price for 2 rear tires from "Scott." It has been 1 week now. I called 4 times looking for Scott, left message for Scott, "Tiffany" called me back not Scott. Scott sent me a text previously to call him. Scott is not in. "Gretchen" told me I need to call back bc Scott is not in today. WOW The price is outrageous if indeed it is the correct price. Over $350. for 2 rear tires??? I have bumper to bumper coverage. No one EVER called me to tell me the price before they replaced the tires. Not a good business plan. It is all over the place. No point of contact. They smile and then serve you a huge bill without ever communicating what the cost will be, through the entire process. I never agreed to $350 + for 2 rear tires!!!! AutoLenders is the old bait and switch. What a waste of time and energy. I will never recommend them. Chaos, confusion and no communication not cool. They suck!!! read more

I purchased a car in April 2019 - between April and Aug my battery died 4 times. My wipers on the front and back both needed to be replaced shortly after purchase (failed inspection - bought in NJ needed to pay for a PA inspection just after purchase) battery in key died within 3 months. In addition to all of this, I had contacted their offices multiple times. I would get a response, promising "xyz" but nothing would happen unless I sent a follow up email each and every time, with each and every issue - reimbursement for the battery, new batteries for the key, reimbursement for the wipers (note they only gave me $20 for front wipers only!) Communication went from April 2019-Feb 2020 to finally get resolved and would have never gotten resolved if I did not follow up on their promises. I've always done certified pre-owned through dealerships in the past and will go back to that on my next purchase. Even when finally receiving a call in Dec I kept getting the scripted sounding answer of "I understand, but..." and he blamed it on the holidays.... that doesn't work when the problem started in April. Absolutely terrible - don't care about their customers - and are selling cars with issues and they know it and ignore you when you bring it up. read more

Purchased a vehicle from Colin in September. Came and test drove a sedan one day but decided I wanted a hatchback so I called an auto lenders in PA to set an appointment. Within 5 minutes of making the appointment in PA, I get a call that they will deliver the car from PA to NJ. I thought that was great. I asked for some minor repairs be done to the vehicle and it was agreed that the repairs would be done at the auto lenders service center about 40 minutes from my house. A bit annoying but okay. For a simple fender adjustment it took me multiple visits for them to complete the job. They tried to pass it off the first time and nothing had been done. On the second trip to the dealer they lost my keys. Yes, you read that correctly. I had to drive 40 minutes just to get them the extra key in order to complete the repair. When I went to pick the vehicle up, the battery was dead and I had to wait another 30 minutes for that to be corrected. I was annoyed but decided to move on from it. What happens today takes the cake. While driving on route 55 I had a tire blow out. I pulled over to put on the spare to discover that the rims had lug nut locks on them that require a special key. I ripped the entire car apart to realize these idiots sold me a $23k car without checking to make sure they had the lug nug key in. Their solution to the dilemma that THEY caused was for me to wait 90 minutes for a tow provided by the insurance I paid for. The "manager" from the Williamstown dealership accused me of misplacing the key. And he later simply said "you're lucky you got the insurance, this has happened to other people and they have had to pay." In short, AutoLenders has been incompetent in every step of the way since purchasing my vehicle from then. From trying to pass off an incomplete repair as complete, losing my keys at the service center and neglecting to do something so simple as to make sure a lug nut key was included in their sale. They offered no solution or attempt to even apologize. I will simply never purchase from them again and tell everyone I had about this awful (ongoing) experience. I guess if you can't make it in real sales, you get into car sales. read more

I went to look at vehicles yesterday after making an appointment. What a complete waste of time. I found a vehicle I liked and had CASH to pay for it. The salesman and assistant manager refused to negotiate in good faith and insisted that I MUST finance the vehicle. I got a follow up call from the manager today willing to negotiate the price of the vehicle. Too late went elsewhere. This would have been my third purchase from Autolenders. I'm also contacting corporate regarding their shenanigans! read more

I had a wonderful experience helping my 19 year old son buy a car. After visiting the typical used car lot, I purposely went to Auto Lenders last because I knew from my husband that buying a previously owned vehicle at this establishment would be different, and I was right. Even my son noticed the difference because they spoke to him (not just me) as a buyer, let him test drive the vehicles, and we're interested in what he had to say. The amount of respect given to a 19 year old was nice to see. My son got the car he always wanted and at a great price. I never considered buying a pre-owned car for myself until now. I will definitely be back. Thank you Anthony Liberi and Brian for your professional and quick service!! read more

2008 I walked into this Auto Lenders myself and drove off in a 2005 Nissan Altima. Tonight, walked into the same Auto Lenders with my pregnant wife and 4 year old son. We left in the family SUV my wife scoped out online. I cant say enough about our Sales Associate Ross Waller. Ross worked tirelessly to get a deal done without ever being pushy. He was personable to my wife and my 4 year old loved him(Legos and Star Wars). His professionalism and friendliness fits the mold of Auto Lenders providing a pleasant car buying experience. Little sad though, as that same 2005 Nissan Altima will be sold tomorrow, great 12 years! Happy wife happy life right. Thank You Auto Lenders and Thank you Ross. read more

We had the best experience EVER at this Auto Lenders in, Williamstown, NJ. We never felt pressured, while we were looking for a new car. The salesman, Anthony Liberi, was helpful & patient. We were there all afternoon, trying out different vehicles. This is what we choose. ABSOLUTELY, love the Nissan Altima! The managers, were great in getting all the paperwork together. we even purchased gap insurance, for an additional $10.00 a month!! Great customer service! Definitely, using this dealership for our next vehicle. read more

Auto Lenders - Car Dealers Near Me - Williamstown, New Jersey

Good - Sales rep Manny Fernandez was a no pressure sales agent. He was very easy to deal with when buying our vehicle. Bad - As part of the sales agreement, AutoLenders agreed to install a rear entertainment system with DVD player. We wanted the rear entertainment, but did advise them that we live close to an hour away from the closest service center. The manager agreed to do a pick-up and drop-off of the vehicle so that I did not have to waste our own time. When the rear entertainment system was ready to be installed, the service center would only offer me a loaner car. I finally gave in and took the loaner car as I did not feel like fighting over it. The install took two days and Auto Lenders ended up only covering the some of the rental car and not the insurance. Now, I am out close to $30. I called and asked to be reimbursed and they said no. For a company that prides itself on the customer experience, my experience was nothing special. Update: After writing my review, I am happy to report that Mike from the corporate office reached out to make right on this situation. I appreciate his promptness in handling everything. While I wish everything was completed as promised the first time, I do know that Auto Lenders cares about their reputation and wants to do right for their customers which I can appreciate. Thank you. read more

Went for a quote on a 25,000 dollar car, with two cars being traded in with 11000 left on one and trade in value 9500 minimum monthly payments for 72 months were 700 with 13% interest rate. read more

Bought three cars from this place. First two times were fantastic it was the best car buying experience I've ever had. This last time I bought a car unfortunately left a lot to be desired. Made me sad bc I would've kept going back over and over again but after this last time I will prob never shop for a car here again read more

Firstly, I'd like to say a HUGE thank you to Ross, Craig and the owner for making my experience comfortable, very informative, hassle free and right to the point of business. This is my first car purchase and I had a TON of questions and fear from my month long experience in searching for my desired vehicle. They made me feel that no question I asked was stupid and they showed thee most patience I have ever experienced in buying a car. I went to multiple dealerships (specifically auto mall in Essington = HORRIBLE/UNPROFESSIONAL/CONNIVING.) i would HIGHLY recommend visiting this dealership if you are looking for a certified pre-owned vehicle. They taught me knew information that I never was aware of and they went ABOVE and BEYOND to make me satisfied as a new customer and the vehicle that I chose (2014 Ford Focus Titanium hatchback) was under the Kelly Blue Book pricing. I got a genuine from all of the guys and they wanted to see me stress-free and excited for this experience. It truly meant a lot to me that they didn't show agitation and I spent a total of about 7-8 hours with the guys in 2 days and they followed up with me through email without hassling me but to just see how my decision making is going and if I had any questions for them or just information about how to go about purchasing a new car and what to look for. Ross set me up going over the basic information and common questions. Craig took care of the finances and an extended warranty that was just simply unbeatable. He also went of extensive information about the All-State packages and what it was that I was seeking. Very thorough all around and again PATIENT which I'm sure is a rarity in this industry, at least from my experience in Essington. The owner, (the name is escaping me I apologize,) texted me to make sure I was in good hands and if he could be of any assistance which I found impeccable and lastly, Anthony was of very-friendly assistance. Thanks again guys if you see this and good luck to all those searching! I guarantee this will be the place for you if you're looking for a great used vehicle. read more

I have been looking for an Fj Cruiser on the internet, and today I took a 45 minute ride to Auto lenders for a specific vehicle they had on their lot. I had emailed this dealership Thursday evening, and received an email response on friday about this vehicle. I proceeded to call, and I spoke with the (Internet Sales Manager) Mike who set me up with an appointment to see this vehicle today at 11:00am 7/27/13 (Saturday) with someone named Scott. When I arrived I was told that the vehicle sold on Thursday evening. I was never contacted as to maybe save me the trip there! Once I found out the vehicle was sold all they could say was, and I quote..... (Is the Fj the only vehicle you're interested in?) Seriously?? What I heard was... Hey, we screwed up your Saturday, can we sell you a car you really don't want?? A little hint guys.. You will never have a car I will wanna buy. read more

Reserved a car for a test drive for 08/14/18 on 08/11/18. As much as I wanted to test drive the car and possibly purchase it on 08/11/18, I was stuck at work during a 12-hour shift taking care of patients. One day before my scheduled test drive, I was informed that the car I was interested in was sold to one of their employees. I guess their own employees get priority over other customers. It took me a long time to find this specific car only to be disappointed and felt there was bias in selling the car to an employee. read more

After buying 7 vehicles over 20 years from Auto Lenders in Williamstown my relationship with them has ended. My last experience there was terrible. Their financing practices are unethical and salesman Colin needs more training. He won't even tell your interest rate unless you ask. His attitude was offensive to my wife and I. My loyalty to them has not been rewarded. They won't ever see me on their lot ever again. read more

Buying a car is always an arduous process. We had a good experience at Auto Lenders, courteous service from our sales rep named Chris (sorry I don't know his last name). The wait for all the paperwork took a long time but that's common in car buying. Great place if you're looking for a reliable used car, good terms. read more

Great inventory, helped me get into the exact car I wanted ... in the budget where I needed to be. They entire team was very friendly and never pushy. 5 star service all around! read more

Auto Lenders sold me a car with a weak battery that they would not replace, I had to do it after spending $11,000 on the car. Also the 6 cd changer does work, that would have been nice to know. You can't find out everything on a test drive so somethings should be noted. I didn't even ask them to fix that problem, thier policy on "safe and value" cars sucks, and they should call it "as is". Also owners manual is missing but the leather case is there. Never again for me at Auto Lenders, poor customer service if car is not "certified !" read more

I bought a Jeep Compass here which has no other problems but one, a bad tire. It make a loud noise over 40 mph. I called to get it replaced but I was told I would have to take it to Berlin Service and leave the car all day. (ALL DAY?) For one tire this is too much time and travel for me. I sent an email to the owner of Auto Lenders an never even got a response back. I rotated the tires and the noise followed the tire, proving it is a bad tire. The tread is good on the tire but it probably has a shifted belt. So now I just put up with the noise even if I can't hear anyone talking in the car. Thanks Auto Lenders for caring. read more

Chang You was extremely professional and honest. The other members of the team were polite and courteous as well. The Exton team is a well oiled machine. 5 stars! read more

Bought 2nd Car from AL in Williamstown . Both Purchases were smooth & easy . Treated with courtesy & no pressure . Test Drove Car by myself , was told to take as much time as I wanted . Got fair price on Trade in . Salesman Anthony & Mgr Craig are 5 Star Professionals . Would Recommend AL to my Kids . read more

The service was really great! I actually didn't buy my car here (found the color I wanted else where) but I worked with Ross who was extremely helpful in fulfilling what I wanted. The let you test drive on your own and do not hassle you, unlike dealerships. They had a lot of options and can actually get one delivered that you like if it's local. I recommend calling and asking to meet with Ross. He definitely did whatever he could to get me the car I wanted. Unfortunately, exactly what I wanted had just been sold. read more

We bought 2 cars from them in maybe a month's time. All cash. I loved my Nissan Rogue..at first. But it's had so many problems since I bought it in October. Little things/big things that just shouldn't happen when you buy a CPO vehicle for $25,000+. Oil change, new air filter, new wipers needed IMMEDIATELY. A NEW BATTERY which caused time off work and 3 hours stranded. New rotors and breaks because the rotors were destroyed. They just called to remind me I'm due for an oil change. What? I've already had 2 since I got the car. So shady and sketchy. The buying experience isn't bad, but it's because they are masking their jenky cars. Service center is NO help. I shouldn't have had to pay for a dime of any of that. It literally makes my blood boil. Save yourself the aggravation in the months after and go somewhere else! If I could give negative stars, I would. read more

If I could give a minus rating I would. I have a car I bought less than a year ago need a new transfer case... Then a new transmission and now a new rear differential. when I asked their help unloading a "certified " car that they sold me they were kind enough to offer me LESS than blue book. We all heard the saying " never say never"? We let me tell you .... NEVER NEVER EVER EVER AGAIN! read more

Well my husband and I just bought my Nissan from a guy named Chris. He was nice and persistent, but NOT PUSHY like other car salesman can be. I really liked my experience this go around when buying a car. (The first time not Auto Lenders) It was an interesting experience where they worked with us, although they do need to close the sale, Chris and his manager Scott were not cheesy about it. They closed the deal and I had a smile on my face. I definitely recommend at least giving them a try if they have what you want. read more

Bought a GTi from Chis White a couple months back and the process was painless!! Let me say that again PAINLESS!! Even better was that after the sale when I needed something taken care of he was just as helpful as he was before the sale, which is more than I can say about some other dealers. Would definitely consider the drive from MD to NJ again to buy a car from Chris and Autolenders! read more

I was having trouble getting a new car because I owed too much on the car I was currently driving (which was pretty much falling apart!). I had gone to numerous other dealers and nobody could help me out. My dad had previously purchased a vehicle from Autolenders in Williamstown and he was thrilled with his experience. Matt took the time and put in hard work to get me a great deal. Everybody there was incredibly nice and efficient, especially my salesman Matt, and Santiago, and even the Vice President congratulated me on my purchase. After two successful purchases I absolutely recommend the excellent staff at Autolenders. They were friendly and straight-forward, and they took the time to get me the car I wanted. read more

Ross Waller was my salesman...he was awesome! I never felt pressured to buy anything...at first I was worried because I was a female going to buy a car alone but everyone made me feel comfortable. Ross was knowledgeable and helped me get approved for my new Nissan. I even was able to get extra perks added in my deal...autolenders is a great place to buy a car from. Ask for Ross if you visit! read more

I bought a car here in November 2015. I am still as in love with it today as I was the day that I bought it. Very pleasant experience. Any concern that I had even AFTER buying the car was addressed and taken care of-- no questions asked! (I noticed a few dents on the outside that I was not happy with-- and they were fixed by them at my convenience... my USED car now looks as good as NEW!). I was continuously told that they want me, the customer, to be satisfied and if there is anything that I am not happy with they will take care it. With such a pleasant experience there isn't anything to be unhappy about. Definitely buying my next car here. read more

Unfortunately, I've had a few really bad experiences with Auto Lenders. When I bought my car, I felt like I was recommended a good car but it has depreciated quicker than I could have ever expected. It's been 3 years and I still owe $17,000 on a car that trades in for $9,000. I don't have the $8,000 difference to get out of it so I guess I'm stuck with this car for a while. I know that's not the fault of the dealership but there's nothing they can do to help me in a new car without extremely high payment and I was given poor guidance from the sales hungry rep. Also adding to this poor review is the fact that the car has had several problems leaking fluid and overheating as well as brakes locking up and other problems. For a newer car with less than 50,000 miles, I have way too many problems and it's no surprise that Auto Lenders makes great effort to make sure nothing is covered by their warranty some way or another. The day I get into a new car will be a great one and it won't be from Auto Lenders. I give them 2 stars over 1 star simply because if you get the right manager on the phone, past all the B.S., you can get them to take care of what's wrong with your car, just expect a headache to get that far. read more

I wouldn't suggest to anybody to buy a car from this "business" .. They are quick to take your trade and put you into something on their lot, however, when you try to have the lemon fixed they sold you, you get nothing but the run around and they do everything in their power to not have to correct the situation. They are slow with paperwork and keep you waiting. Ill never step foot on their lot again. They are nothing but crooks! BUYERS BEWARE! read more