they tamper with cars so that the check engine lights go off and they are able to sell the vehicle…read more shady and will hold your car and act like they are fixing it until you give up or take them to court they will block you and try to stop the negative reviews. these are shady guys run!!! go some wheres else

Please don't purchase a vehicle from them they are selling LEMONS. When I first purchased the car…read morein February 2026 I was informed there were no defects what so ever. Once I pulled off the check engine light came on. It took me 3 business days to get in contact with them & and another week for them to fix it. Just for me to find out they didn't fix the problem they just shut off the light. I then took it to 3 mechanics since but no one what's to work on it because I found out underneath is so severely rusted & damaged that anything can snap/break either while being driven or worked on. I've reached out to the company and they aren't trying to help me out what's so ever although this is a huge problem on their end. They lied to me, never informed me about any of the damages now I'm out of a vehicle & 3100 dollars

Poor management and do not stand by their word they say they are going to do something and they…read moredon't bought a car and had empty tank

Terrible place....the owners sold us a lemon and the mechanic broke our car and blamed it on…read moreus.....they are nightmare people to deal with....extremely unethical....currently involved in a lawsuit with them... Do not buy a car here...fair warning, go somewhere else, you'll thank me.. Take a look at all the bad reviews...there is about 6 or 7 on here and they all state the same issues....greedy owners, horrible customer service, inept mechanics, horrible, faulty broken down cars, just disgusting, disingenuous people....stay away, there are plenty of other places

sales man sal f. was on point.. walked thru every step …read more. took care of issued that arose asap. store manager checked in .. financial team very polite and informative.... another great carmax experience....

I received an online quote to sell my car and when I came in, that quote was honored. I was in and…read moreout within an hour. Staff in the business center was professional and easy to work with.

The staff at Autolenders were very friendly and helpful. Frank my sales person answered all my…read morequestions and if didn't know the answer he would go fine the answer for me. I fell a got great vehicle for a very good deal.

5-Star Redemption -- From Frustration to First-Class Resolution…read more UPDATED : 2/14/2026 Following my original review regarding the repeat suspension issues, I wanted to provide a fair -- and now very positive -- update after picking up the vehicle. Dylan from Corporate reached out personally to assure me I was a valued customer and that they'd be working behind the scenes to drive a proper resolution. That outreach immediately reset the tone. Shop Manager Ron walked me through the diagnosis in detail, and Service Manager Brandan along with mechanic Joe were hands-on in identifying and correcting the issue after test driving the car with me. I'm thrilled to report the repair now feels absolutely dialed in. Ride and handling are fully restored -- and at 161K miles, the car drives as good, if not better, than when I bought it at 16K. That's no small feat. Kudos to the mechanics for truly knocking this one out of the park. As a courtesy for the difficulties, Auto Lenders absorbed the cost of the additional parts, labor, and required alignment -- a resolution that was both generous and greatly appreciated. I also want to recognize the corporate team for stepping in and putting customer satisfaction into real, meaningful action. As an entity, Auto Lenders proved to be more than the sum of its parts. They didn't just address the problem -- they exceeded my expectations at every turn in making this right. Because of how this was ultimately handled, I'm confident updating this experience to a full 5-star rating. This was a true redemption and a strong example of standing behind both the work and the customer.

This was probably the easiest car buying experience that I've had! No hassles...fair price...no…read moreextra fees. We were in and put within an hour! I would definitely recommend them to you!

Should be negative stars but not an option. Went to Penns Grove to test drive a truck. Review all…read moreinfo on line before I took the 40 mile drive. Got there the truck had big dent in rear quarter panel and a broken side view mirror. Spoke with manager claims they are 100 transparent. A total lie. Asked if the would fix the damage. Claims he was losing money on truck. Another lie. I did not even drive the truck. I was lied to 2 times by management imagine who else is full of S!@# at this place. Buyer beware avoid this place like the PLAGUE!!!!

Truck broke down on a Saturday. Had it towed to Pellegrino…read more Gave them a few days. Called and left message for return call yesterday (Wednesday) and again today. No return call. I guess they don't understand customer service.

sold me a lemon had my car in less then a month my car transmission went there were several…read moredangerous problems with the car do not buy from here !!

Bought a car from SAM and the car was very bad cosmetic condition even the passenger side mirror…read morewas broken but instead of him fixing it he used a drill and screw to drill the mirror on . I also Didn't realize until I got home that the horn does not work I have two small children and NEED a horn. Sam sent me an hour up the high way to get both things fixed and only the mirror was fixed. Now he won't pick up the phone so I can Go back to fix my horn. It's for safety reasons I need the horn. He will turn my car off if I pay late but will not pick up to fix what he sold to me in bad condition. Very upset.

Absolutely scam of a company. Bought a car from here less then a year ago and I knew buying from a…read morebuy here pay here I was paying way too much for my car but I never expected these issues. My car has broken down atleast 15 times since I've had it. They sold me a "warranty" so now I spend 100 dollars once a week to fix my car for a few days pretty much through there shifty shops they send me to. So now I've paid for this car, repairs & a lawyer to deal with the mess. Not to mention they take more then the payment amount out of my account MULTIPLE TIMES. Do not go here save yourself the trouble

I bought a 2010 Ford Escape from motor zone a little less the a year ago. Total price of the car…read morewas around 10k for a car with 100,000 miles on it. When I bought the car it had a huge stain. On the ceiling and I was told "it had a previous roof leak that's fixed now" had a dent on the back of the car and was told no accidents. Was also told that it went through an extensive mechanical and safety check. First rain I had water coming into the car from around the sun roof and from the lights on the ceiling. About a month into the car breaks failed while driving and almost got into an accident with my son in the car. Brought the car to joes and was told it was the master cylinder. Car drove fine for a couple weeks and go over a bump and it happens again. This time I'm told it's the abs pump and needs a battery, and the check engine light is on for a O2 sensor. Joes has the car for over a week. After paying a $100.00 deductible get the car back and everything seems fine. Did my own looking into of the previous history On the car and I found that the car had frame issues and was fully repainted. Brought my findings to the dealers attention and it was brushed under the rug. Drive a little and the abs light comes on. Send it to joes again and get it back not fixed. Try to find out what's going on with repairing the car and I get told that the manger is on vacation. Last I heard anything on it from joes was March 11, 2020. Since I got the car I only put 6-7k miles on it. I try to send the car back to dealer since the car is unsafe with the breaking system continuously having issues. I get told that if I send it back that I'm still responsible for the remaining 8k left on the car. And that if I don't pay it they will garnish wages. And I would have to pay a fee of $175 to have it towed to them. Manager calls me and asks what's going on and I explain it. I get told it's a used car stuff happens. They can't afford to send the car to "real" mechanics because of cost. There best solution is to send it back to joes or another mechanic. Get a call from joe and I'm told that it needs a new hub and wheel sensor and it's not covered. And that I would have to pay full price for the repair and that I should talk to the finance part of the dealer to figure something out