I bought a 2020 Elantra from them a month ago and it's been great. Didn't like that they forgot to…read moremention that the warranty costs 3k and gap insurance was another 1.1k. They didn't explain that to me when I bought the car. I asked "is the warranty standard," and they said "yeah," so I assumed it meant it didn't cost anything, my fault, but they could've made it more clear. i ended up needing a loan that was 5k more than I was expecting thanks to an additional $1000 from documenting and service fees that they didn't also mention. I didn't see an itemization of all the costs until I came in a month later to get my plates. Also my fault for not asking but you'd think they'd include that in the stack of papers they give you. Overall the people acted nice, but the initiative is definitely on you to get clear answers on numbers and costs. If you give them the chance to not mention something important, they will take it and it'll be on you to figure it out later.

Deceptive practice is the business model. This review is of the location in Waterford, NJ…read more Be sure to check your sales contract for 1) change in vehicle pricing. 1k was added to the advertised price. 2) give the sales person in writing the amount of your down payment to give to the finance guy. A verbal amount was given to the salesman which was higher than what he relayed to the finance guy. Once discovered, an additional call and the redoing the contract to included the correct down payment and monthly payment amount was required. 3) the addition of a warranty. It is made to seem like the warranty is covered in cost by the dealer with the wording 'it comes with a warranty' (it's not; it added to the price) The warranty only covers cosmetic damages to the vehicle, not the mechanics like the engine, turbo, etc and will significantly increase the amount financed and taxes as the warranty is expensive for what is covered. 4) Ensure the approval letter be given to the finance guy. Even after presenting a pre approval letter, finance made additional inquiries with other lenders without my permission. Once discovered, it was determined the salesman never informed finance of the pre approval. 5) Have the vehicle throughly inspected by a mechanic not employed by the dealership if you're expecting not to have to put money into the vehicle immediately. The lie they will tell you is their mechanic did a thorough inspection when in fact, at least in this case, that was not true. Luckily, extensive research on the potential repairs needed for the year, make, and model of vehicle purchased was done beforehand, so repairs were expected. After discovering the issues outlined above, contacting the dealership and not getting a reply, a letter was written with the promise to report them to the state, an acceptable compromise was reached.

Do not buy from this guy he is a number 1 shiester. Cannot be trusted. Sells vehicles with issues…read morehis mechanics suck.

We recently purchased a late-model used car from Starrz Auto. The price was great, and we were…read moredelighted. After a mix-up with the finance company, we immediately contacted the owner, Ben Starr. Ben knew we were in a panic and went out of his way to help. He stood behind us and, with his guidance, immediately resolved the matter. Customer satisfaction is the primary goal at Starrz Auto. I will buy from them again highly and recommend them to family and friends. Ben and his entire staff provided exemplary service. If you're looking for an impressive used car with exemplary staff, buy it from Starrz. You will be glad you did.

The staff was so friendly and honest . Went out of they're way to help me find the right car for…read moreMe.. more like a family than a typical dealership , they aren't pushy and don't hassle and BS you . I would definitely recommend And I already have

Poor management and do not stand by their word they say they are going to do something and they…read moredon't bought a car and had empty tank

I am a veteran with very little funds and I desperately needed a vehicle for my new job search. A…read morefriend recommended Manny's and even called ahead to arrange a deal for me. He and I, both explained to Manny that I know very little about cars and I just wanted good, basic, reliable transportation. Manny's was an hour away but my friend assured me it was worth it, as I was nervous about not being able to have my neighborhood mechanic look at the car before purchasing. Manny sold me a 2002 Toyota Camry with 145,000 miles and repeatedly stated, "trust me, this is a 'green light' car, you are good to go with this, I want to help a veteran out." I am not a "car guy", and beyond looking for the very basic stuff, like fluid leaks and making sure the car starts, I have no idea at what I am looking, I am not a macho guy trying to prove that I am gear head, and I readily admit it. I just want to be treated honestly. Manny knew this and took advantage of it. The car seemed to drive well and Manny told me the car was just what I needed. I paid cash to save some money and took it home. I took it in for PA inspection stickers and here is what happened when inspected and verified by two licensed mechanics that do not know each other, one is located in Philadelphia and the other is located in Bensalem. Their reports were virtually identical: 1. failed emission inspection, 2. failed safety inspection, 3. major oil leak in valve cover gaskets, 4. bad spark plugs, 5. bad brakes, 6. bad rotors, 7. brake lights out, 8. bad rear sway bar bushings, 9. broken flex pipe, 10. broken window washer nozzle, 11. broken sway bar bushing bracket bolt, 12. bad struts, 13. bad power steering belt, 14. bad battery that can't be recharged. I called Manny and immediately his accent mysteriously became super thick and his understanding of English suddenly decreased. He stated that "green light" can mean anything and that to him it means the engine starts and the transmission works, that's all. I acknowledged that the term "green light" is subjective as there is no legal definition, but that he knew what I perceived it to be when we he utilized the term. He stated that it is not his responsibility to make sure that I correctly understand or interpret what he means. He then told me he was busy and had to go. And here I am, broke and stuck... Manny, here is my number in case you form a conscious and change your mind: 215-941-0945. :-(

I purchased two cars from Manny's Auto Sales, a Camry and Altima and am extremely satisfied! The…read morecars were in excellent condition although they were several years old. The owners are extremely friendly, nice and honest. I highly recommend!

sales man sal f. was on point.. walked thru every step …read more. took care of issued that arose asap. store manager checked in .. financial team very polite and informative.... another great carmax experience....

I received an online quote to sell my car and when I came in, that quote was honored. I was in and…read moreout within an hour. Staff in the business center was professional and easy to work with.

stated they open at 1030 went there twice on different occasions at 12 and they weren't there…read more called the third time ( at 1130 ) and whoever answered said they would be there in about an hour. finally meet up with them and they tell me they dont allow buyers to scan any vehicles. What are you hiding? SCAM!!!!!

I purchased a vehicle from McQueen and had a great experience. Tom was honest about the vehicle,…read morenot that there was anything wrong with it, and was easy to deal with. The entire process was hassle free. These guys are NOT some shady car salesman trying to get one over on you. They are honest, hard working people and very down to earth. I would recommend this dealer 100%. He responds in a timely manner and is more than willing to help you with any questions you have. Thanks again for everything, the truck is running great. Overall, it was definitely a great buying experience.

Fantastic experience. From the minute I walked in the door I felt welcomed and like they really…read morewanted my business, the family atmosphere they have here is a nice change of pace to the typical car lot. Gladys, Dom, and Nena were all friendly and very knowledgeable. The customer service couldn't have been better. Would highly recommend people come here.

Family run business that treats you like family! Gladys and her team gave me top notch personal…read moreservice. The buying process was easy and efficient. I will be back!

I just bought a car from Jimmy this morning (2011 Lexus RX 350), and it was the best car-buying…read moreexperience with a dealer that I've ever had. Jimmy had installed new brake pads and tires on all wheels, the car was immaculate, and Jimmy worked with me to reach a deal we were both happy with. He's a great guy and a pleasure to buy a car from - highly recommended!

I bought a 2010 Mazda 3 Grand Touring model here a couple weeks ago. I just put 100 miles on it…read more Here's my review: Jim worked with my budget. Previous owner used same mechanic since buying car new - and he's only a couple miles from me. Car fax impeccable. This car begs for long winding country roads & handles like a dream. It's my 1st Mazda. All features work and exceeded what I thought I would be able to get. I had been checking thru FB Marketplace & theres a lot of junk out there right now. My friend called the car "Cherry" and I have to agree.

my experience at Auto Lenders in Voorhees, New Jersey was outstanding.. I had chosen three cars…read moretwo from another which they brought to their location for me to I didn't have to drive so far. Upon arrival, those three cars were already air-conditioned cooled off and ready for me to test drive the who me through everything was Anthony and I just can't thank him enough for everything that he did to make the purchase easy for me. This is the second time I've purchased a car from Auto Lenders and had great experiences at location was in Princeton.. If you are in need of a car SUV truck, etc. let them know what you're interested in and they will take it from there. The finance department in the Voorhees location is awesome as well.. Thank you, Anthony for making everything easy for me and helping me make a good decision

Auto Lenders: Eight Strut Failures. Six Service Visits. Zero Lasting Solutions…read more How many times must a customer return for the same repair before a company acknowledges that something is seriously wrong? I have documentation of six service visits, seven strut replacements, and now an eighth failure--just nine months and 16,000 miles after the most recent repair. Eight failures on one vehicle. Enough is enough. In February, after my previous negative review, Auto Lenders corporate management intervened. Their response was reassuring enough that I revised my review to five stars, genuinely believing they had made things right. I was wrong. I subsequently learned that the strut installed during that warranty repair was a lesser replacement part substituted for one carrying a lifetime warranty. Neither the change in parts quality and warranty protection nor the considerations of replacing struts in pairs were discussed with me. Worse, a service advisor told me that once Auto Lenders installs a replacement part, its warranty coverage is limited to 12 months or 12,000 miles, regardless of the manufacturer's warranty. If that is truly company policy, corporate management owes customers a clear explanation of how that affects their existing warranty protections. Now that replacement has failed, too. After seven replacements, shouldn't someone have investigated the underlying cause, questioned the quality of the parts being installed, or reconsidered the repair approach? Why has identifying this recurring problem and demanding accountability fallen on me rather than the professionals responsible for fixing it? A customer should not have to become the quality-control department for an automotive service organization. I don't want another temporary fix or another reassuring conversation. I want Auto Lenders to acknowledge this history, investigate why these repairs keep failing, and provide a lasting resolution. I gave Auto Lenders the opportunity to earn back my trust. I even publicly praised corporate management for stepping up. Now I'm left wondering whether they ever truly resolved anything--or simply quieted a complaint. Six documented service visits. Seven replacements. An eighth failure. Years of frustration and thousands of dollars spent. That should concern anyone responsible for service quality and customer satisfaction. After all of this, I'm done. I'll be shopping for another vehicle to finally put an end to this saga. And where will I buy it? I'll give you one guess where it most definitely WON'T be.