Had a great service experience today with Tindol Ford…read more Call to schedule was a breeze and the person I spoke with was very helpful to determine my needs and timing. Hota quote that was exactly in line with the final bill. Arrived right as they opened for service and was greeted immediately, confirmed what was to be done and was directed to the waiting area, where there is ample seating, free coffee or tea and vending machines. Service was completed in 35 minutes, no surprises or upsells, fast and courteous checkout and our car was well taken care of. Really pleased with our experience and treatment. Was worth going a little further out than the dealers closer to uptown who never got back to me,tried to put me through an automated maze of phone prompts and had horrible reviews to boot.

Went in because my catalytic converter was stolen and I had a tailgate recall. I told the service…read moremanager my skid plate was in the back floorboard and it needed to be replaced after the new converter was installed. Well, they forgot the skid plate, clipped a wire while they were fixing the recall on the tailgate and thought I would not notice. When they confronted the service tech, he admitted that he cut the wire and put some electrical tape around it. It took 2 more visits before they actually got everything fixed. Can't see going back for anything.

Great people. Great service. Alerted me to numerous service items overlooked by prior service…read moreprovider.

The person who earns this 5 star review is Jasper in the service center. Both times I've been, he…read morehas gone above and beyond. This most recent time I didn't even have an appointment, just a general question about something broken on my car. He got me taken care of straight away with the best attitude. Part was ordered and he'd done the full work up/report on my vehicle in minutes. He was a blessing and I won't take my car to any other Honda dealership for service. Thank you Jasper!!

The service is alaways terriic. I came in for an oil change, and a tire rotation.they always help…read moremy car run like new. great service .and great people! Rolando was especially wonderful to work with! Very trustworthy. He was very knowledgeable. I will be a retuning customer.

It was the best experience we've ever had in purchasing a car. New or used…read more Kyle Bond was the salesman we dealt with. We couldn't recommend him more highly. He really worked to get the best trade in price for the car we were trading in and helped us to achieve what our goal was for financing. He was very pleasant to work with and did not pressure us at all. The finance guy was very friendly and helpful also. We were very pleased with everything. G & E

Jose sales manager seems to have an issue with women and does not honor what is advertised on the…read morewebsite. Choose another CarMax to go too! We found a discrepancy on the website and not only did Jose speak to my wife in a condescending manner about her knowledge of the missing piece in question, but also managed not to return my calls when I kept calling back. Also told us the only solution was to trade out for a whole different vehicle because they made an error even though we drove three hours to this location to purchase the vehicle advertised on the site. Greg who we originally worked with was fantastic- hence the two stars otherwise would avoid.

I recently purchased a vehicle last Thursday! The next day Friday morning every light you could…read morethink of was popping up on the dash! I took the car back and was given a rental it's now going to be around 2 weeks after purchasing the vehicle that I'm actually going to get it back the only thing I was offered was an extended return policy! I could understand if I've had the car for awhile and needed to use their services to fix it and it was taking a little bit of time but for it being I purchased it and less than 24 hours had to get it serviced I am very disappointed with carmax and unfortunately the vehicles I purchase from here on out I will not be doing buisness with carmax!

Took my company truck in for service for a trailer brake light issue. Josh in the service…read moredepartment was helpful and friendly. They had the truck fixed the next day.

Zero stars Bought a jeep from them not even 6 months ago…read morewith and extended warranty Took it for the first oil change..... now all of a sudden it needs 1500 with or "seal" repairs The service team took 3 weeks to check in with the warranty department but they never called me back to let me know it was not covered, I had to call them. Something is very strange about the service department. Reaching out to a the GM as well

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..

Car wash was fast and easy but once I got to the self service vacuum area I noticed many parts of…read moremy car were still dirty. The roof, side mirrors, and the metal between the door and roof of the car on all sides were still dirty. Self service vacuum was easy to use and included with the car wash. For the price of the wash I did which was the second most expensive ($20 or $25 I believe) I would not say it was worth it. I think I might try a different wash in the area and compare.

I'd like to start by saying I don't usually go to car washes bc I prefer to hand wash my own car. I…read morewas in town visiting family and my car was filthy from the 7 hour drive. I saw good reviews for Sam's so I decided to arrive early morning. I purchased the $23 service which included all of their offerings. For how dirty my car was, the machine did a solid job. I followed up with a soft cloth on the areas that were missed to bring my car closer to my standard of clean. The facility is clean and spacious. The vacuums are nice but don't have good suction. A nice perk is being able to go back within 4 days of my wash to get a second wash using the code on my receipt! Overall, it's a solid place! P.S. all car washes aren't perfect and some vehicles need to be prepped before entering. For example, if you have excessive bug splatter or an old school antenna, it's best to remove before hand to get the best results and avoid damage.

This dealership uses unethical disclosure practices so BUYER BEWARE. They add $2000+ worth of added…read moreextended warranties and GAP insurance that is not required. They actually refused to sell me the first vehicle I went in to purchase without the add ons. That in itself is illegal. I walked out of there & purchased my vehicle elsewhere. I decided to give them a second chance when my son needed a vehicle. They tried to do the same thing - only this time they didn't even disclose that they had automatically included the $2000 worth of add ons. The monthly payment amount my son was given included all of that. I just happened to know better this time. I told the salesman to drop the extended warranties he'd just slid in there & give me the price with only the GAP insurance. He obliged this time. My son's monthly payment dropped over $100/ month and our salesman got the commission for the sell. The only reason I'm giving 2 stars is because the salesman didn't refuse to sell me the 2nd vehicle when I asked him to remove the warranties. Other than their illegal sales tactics, they're not bad - as long as you KNOW YOUR CONSUMER RIGHTS!

Don't buy a vehicle from here or any drivetime. Their vehicles do not go through an inspectionread more