Jose sales manager seems to have an issue with women and does not honor what is advertised on the website. Choose another CarMax to go too! We found a discrepancy on the website and not only did Jose speak to my wife in a condescending manner about her knowledge of the missing piece in question, but also managed not to return my calls when I kept calling back. Also told us the only solution was to trade out for a whole different vehicle because they made an error even though we drove three hours to this location to purchase the vehicle advertised on the site. Greg who we originally worked with was fantastic- hence the two stars otherwise would avoid. read more

I recently purchased a vehicle last Thursday! The next day Friday morning every light you could think of was popping up on the dash! I took the car back and was given a rental it's now going to be around 2 weeks after purchasing the vehicle that I'm actually going to get it back the only thing I was offered was an extended return policy! I could understand if I've had the car for awhile and needed to use their services to fix it and it was taking a little bit of time but for it being I purchased it and less than 24 hours had to get it serviced I am very disappointed with carmax and unfortunately the vehicles I purchase from here on out I will not be doing buisness with carmax! read more

**Beware, Beware** very deceptive practices at the Gastonia store.. Wanted to give no stars but that wasn't an option. Buyers beware! I purchased a vehicle online, delivered to my house. The car I purchased had 54k miles on it. When it was delivered, it has almost 58k miles on it. Called right away and spoke sam ,then he had Jose a 'manager' who basically said I can return the car all nonchalantly. What kind of hassle do I have to go through. This is false advertising as far as I am concerned. I will tell everyone I know to stay clear of all CarMax dealers. Very shady and deceptive... The car was delivered to my house now they want me to go take it back to them and wait 10 business days for my refund which I am sure they'll swindle their way out of that too! read more

CarMax - Mileage on car - Used Car Dealers Near Me - Gastonia, North Carolina

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I went in to Carmax 2 weekends ago to look at buying a new car. I walked through the entrance and several employees were there just sitting around. No one greeted me or asked what I was looking for so I continued out to the lot. I looked around and saw a couple that I would have been interested in and another online that I was really interested in purchasing. I walked back inside and again, no one spoke to me. I took that as they did not want my business so I left. I ended up buying a new car last week from another dealer. read more

This company has gone so down hill. 3 months for them to fix paperwork that they made a mistake on. They didn't put the lein holder in the correct name. This is a constant battle. Selling cars that were stolen and recovered without telling you. Putting wrong lien holders on titles. What a mess. This is going on for months. STAY AWAY read more

I've been looking for a Convertible Mustang, specific color and all. I found one I loved on Carmax website - this car was in Winston Salem NC . I finally decided I wanted to see the car and do a test drive. Put in a request to have the car transported from Winston Salem to Gastonia. * this was free* That part actually went well. Set up an appointment to test drive the car on 2/1/25. went in and did all the paperwork and stuff required. No problem. I was given the keys and told I had 20 minutes to drive the car. OK - great .. let's go! Fell in love with the color, style and just everything when I sat behind that wheel. I start off drive up the road and get on the interstate as I want to see how the car does because I drive alot on the interstates. First pass up I did feel the car was not happy with higher speeds. But really no concern. I get off the interstate, drive a few back roads - car was perfect. Go to head back to the lot I get back on the interstate and road was clear. I opened it up, when I hit 80 I thought the car was going to jump off the road. Really scared! I get back to Carmax go in and tell the Sales Consultant what happened. First thing she said was, oh well you can go ahead and buy the car - Carmax takes care of their customer and fix anything that may be wrong. Uh...NO - So she said she would have Service check it out on Monday or Tuesday as there was NOONE in the whole store who could drive the car with me. OK, no problem. They were to reach back out to me early the next week and let me know what was found, if anything. And I was told the car would still be reserved for me until then and would not be sold. OK, I can deal with that. On 2/7/25 I had not heard from them about the car. So I get online and look, that same care (I checked the stock #) is listed for sale on their website. I never heard from anyone after my visit. That is a shame as that is the first time I've ever dealt with Carmax and will be the last. I feel there is something wrong with the car and they are hiding it. Why else would they not want a for sure sell of a $23K car. I hope this review helps others when dealing with Carmax in Gastonia, NC read more

These are the best group of people. Awesome Customer Service. We went online for an offer on our car, received an offer that was a great price. We took the car in, everyone was very helpful when we walked in. Scanned the QR code and uploaded information and asked to sit in the business waiting room. After a few minutes a helpful person named Rhonda came out and let us know that they were working on our quote and that it would be a few minutes. Less than 10 minutes later Rhonda came out and said we are done all is good and we are ready to proceed. A special shout out to "Rhonda" a very nice sweet lady, She is what Customer Service is all about. Thank You CarMax and thank you Rhonda. read more

Brandon Bridges at Carmax in Gastonia, NC is an amazing asset to the company! He made sure to find & fix the problem with my suburban before giving it back (unlike other shops). He gave me a loaner car while the work was being done & called to check up on it after the work was completed. I don't typically give reviews but this young man deserves recognition! read more

I sold my truck to Carmax without purchasing another. I know I was paid lower than if I sold it myself but I didn't have to suffer through people not showing up, being picky on every little details of the cars problems and so on. The appraisal took about half an hour, was given 7 days to decide and brought it back 4 days later. I got my check, and was out in 20 minutes. Lot is full of pretty decent used cars and might think about buying from here if I'm in the market again. read more

CarMax - Bye bye !!! You've been very good to me! - Used Car Dealers Near Me - Gastonia, North Carolina

I had an amazing positive experience today maybe the best experience of trading my older Toyota 2015 Prius for a 2014 Honda Odyssey XLE with Car Max In Gastonia, NC. Everything went so smooth and i should say a big THANK YOU to Lisa for her helpful recommendations for me to find the best vehicle. I highly recommend to buyers to go to Car Max in this location. Very positive everyone and makes our day easy. Thanks again so much and will come back next time. read more

CarMax - Used Car Dealers Near Me - Gastonia, North Carolina

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They low ball you. They offered me less money on my car then weeks prior.

Can't say enough about this location. I am a first time car buyer and KELLEY made everything super easy for me. She laid out all my options and made sure I was comfortable in all my decisions. She worked with me the whole week before I got my car. Honestly, she is amazing. Then the women doing my financials were needless to say, miracle workers!?! 10/10 would recommend these amazing women and this branch. They fixed the car up perfectly for me. Thank you so so much CarMax Gastonia. Feeling super thankful!!! read more

CarMax - 2017 Mazda 6 Touring - Used Car Dealers Near Me - Gastonia, North Carolina

My fiancé and I drove 40 min to het here. Not the issues though. We were barely greeted, and once we sat down there was no interaction as far as getting to know us or ask us any questions. Just dry. Once we realized they didn't have what we specified we wanted, in inventory, we requested to look at another car. He stood inside and pointed us in the direction, and mentioned the car should be open. We walked out alone, and the car was locked. We decided to keep browsing, ALONE. Finally after about 30 min we walked back inside. No greeting yet again. He sat at his desk as we walked past to leave, and asked if we found something. Still sitting. Customer service is beyond below par. We will not be back. read more

Shady - They lie, and are NOT upfront at all. They will sell you a poorly inspected car and claim they work they do NOT. Very Sad. make sure to read the 1 star reviews! They are true. read more

I had an absolutely horrible experience with this Carmax! I was told misinformation not once, but repeatedly. I was treated fine until I wanted to return the car I purchased. The sales manager Aaron was especially unhelpful, rude, and lacks the communication skills I believe necessary for his position. I was there almost 2 hours after they locked my keys up in my car, and actually LOST 1 of my keys. I am left emotionally and physically exhausted from this experience and would not recommend this particular dealership to anyone. read more

When my wife purchased a car here in Feb, she added blind spot detectors to her car for an extra $850. We were NOT told these would be after market, so we were surprised that, once the paperwork was complete, that we had to call a company named InstallerNet to have an appointment to get the new detectors installed. Ok, wish I had known that up front. Do I drive an hour to the appointment, only to be asked when I get there, why I am there, and if I have the "parts to install". No, I don't. That's why I am was sent to you guys. So, 1st visit, 4 hours wasted driving to the shop, and then to Carmax to figure this out. Fast forward 2+ months...still no blind spot detectors installed, and my calls to Carmax in Gastonia NC go unanswered while I am missing my $850. I would not ever recommend Carmax to anyone, nor will I ever purchase a vehicle from them again. read more

Went to Carmax, Gastonia today. Linda, the sales person, did not introduce herself, and proceeded to walk away from me, repeatedly, and talk to my daughter, instead, although I was the one shopping for a car. I specified that I wanted a Honda or Toyota, and gave my price range. She showed me other brands, and cars that were as much as $12,000 over my high end price. Linda also just randomly walked away, and left us on the lot without saying goodbye or that she would be back (she did not come back). We continued to walk each row, looking for more Hondas and Toyotas. While actively looking at one car, as I was taking a picture of it, and standing in front of it, another employee (male, with a beard), walked up, got in, and started the engine. I motioned to him to put down the window, and asked what he was doing, and his reply was that someone wanted to test drive it. I replied "do you think you could have said something to me, since I was standing in front of the car, looking at it?" I've purchased two vehicles from Carmax in the past. They just lost this sale. read more

Bought a 2016 Traverse a couple of weeks ago. Nice car, just as advertised and the buying experience equaled one I had with them five years ago. However, there has been a minor hiccup with service. The day we drove the car home, a piece of hardware fell out of the hitch receiver cover on the rear bumper. I called and was told to come back the next day for them to review and fix. I came back, they looked at it, then ordered the part. A day or two later I was looking at the rear winder wiper and something looked wrong with the blade. I touched it and it fell out. Wrong refill. Called and asked about that. Bring it over to look at. Fifty mile round trip to the dealership so I declined. Asked about hardware issue and was told they had no record of it. Asked them to check and get back to me. A week later got a call the part was in. Confusion about whether it was just hardware or a new cover, hopefully with hardware. Suppose to call me back. Still waiting. Buying the car was pleasant and easy and I got a great rate and term on the loan...service, not so much. They do not seem to all be on the same page. If there had been no issues with service they would have gotten five stars, like they did the first time I bought from CarMax. read more

Ugh. Carmax just SO SUCKS. Once again, after being given false promises that something *might* be able to be done about this ridiculous payment that is due on Friday, I was told I would be contacted yesterday. Was I? Of course not. Because that would too f------ easy. Instead, I had to chase them down today only to be told..."Nope...sorry...everything is as it was." Ugh. I can't say it enough. Never do business with these people. Carmax looks great up front, but on the back end, you better hope "life" never puts you in a predicament because they will kick you in the groin when you are down. read more

Over the past 60 days we have purchased two cars from this location. Ken was our sales person both times. He is really great to work with. Definitely not pushy in anyway and answered all of our questions. The second car that we bought we drove for a few days and decided that we wanted to switch it out. Thanks to their seven day return policy this was easy for us to do. Again, Ken was very patient with us given that he spent additional time with us on this matter and was not going to be earning any additional commission. I highly recommend him for your sales person. read more

We had a great experience at this carmax. We worked with Eddie Waller. We were initially browsing for a car, not exactly ready to buy. We told Eddie what we were looking for (jeep wrangler, mini cooper) and he pointed us in the right direction. Left us lots of time to look on our own, no pressure. But once we wanted to test drive he was ready to go. Big surprise, we ended up falling for a car that wasn't even on our radar. Eddie put it on hold for us for a few days so we could consider our next steps. Ultimately we came back and purchased the audi convertible. The entire process, from initial browsing to ultimately driving our car off of the lot, was great. No constructive criticism. We will definitely come back when we are in the market to add a car to our household. read more

I purchased a vehicle from CarMax 2 weeks ago. When I got it home, I noticed it wasn't detailed. I called to ask if I could bring it in. I took it in and this is what I got back! I called and was told to bring it in AGAIN! I work! I can't take time off to keep taking my car in for NOTHING! Here's a suggestion....DO IT RIGHT THE FIRST TIME! read more

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Carmax. Anyone familiar with this company knows the following. Good place to buy a car terrible place to trade your car in. The used car prices are fairly valued and you can purchase a decent warranty if you're in love with a model that may be notorious for mechanical or electrical issues (or if you like that extra feeling of security). You will always be low balled on your trade in, sometimes to the point of being insulted, so you are better off selling it in Auto Trader. I bought a really nice used VW CC from here a few years back. Dustin M. was a very helpful and honest salesman. We test drove multiple vehicles without pressure. I retreated for a week to make a decision and when I came back to buy, the transaction was smooth and easy. Recently I went back to help my mother car shop. Once again it was pretty smooth and low key/pressure. We sat in about five vehicles, test drove two and at the end were given a business card should we be interested in returning to purchase. I would definitely buy another used car from these guys in the future. read more

This particular CarMax is the worst one I've ever been to especially when I went to this particular locations about 4 months ago looking to purchase a used Mercedes Benz. First of all the selection of vehicles is not extensive but I figured that's because it's located in Gastonia and not in a larger market such as Charlotte. After being greeted by someone who definitely looked the part of a used car salesperson I knew this wasn't going to be a good experience. He tried to make conversation and build rapport but came across as fake, ingenious and desperate. He told me everything about every car except the one that I was interested in and that he really loved the Toyota Rav 4. Don't get me wrong, I have nothing against the Rav 4, yet it's not even in the same class as the Mercedes Benz. I finally got tired of his antics and explained that I just wanted to look at a particular vehicle; during the test drive I could tell that the car had issues from major road noise, shaking steering wheel, pulsating brakes when coming to a stop and belt noise. When we get back to the store he wants to work out some numbers and I tell him I am not interested and would be going elsewhere, he still insisted on just looking at some numbers to see what type of payments I would be looking at and again I told him not interested. At this point I am frustrated and I hear out of his mouth, "look just buy the car today and if you don't like it, you can return it in 5 days and get your money back", I knew he was desperate but damn that's a new low. The only concern he had was making a sale at that point in time and I knew it was time to go. I told him I was leaving and said goodbye, he kept talking and I didn't hear what he said but I just kept walking. Needless to say I would not recommend or advise anyone who is in the market for a pre owned vehicle to stop at this location. I can't speak for all of the sales staff at this location, but when desperation is your last resort in sales then it's time to find a new job. read more

Tried calling twice to speak to salesman I spoke with on 4/27/22. First young lady took all my information pulled me up and told me to call back and hit 3 for sales and ask for my salesman. Did that went right back to another young lady whom I explained all the information before and verified I was looking for Gastonia carmax and she said perfect and asked for my phone and verified i was in system from before and I told her my salesmans name again and then she asks what are you looking to do....all I wanted was to speak with him since we dealt with him before on same car. Since it is so difficult to page a salesman i asked for I said forget it and hung up. Done with carmax. We sold a car here before and was easy but this time we have so no deal. Too difficult to page my salesman which the first young lady verified worked there. This business model is poor at best. No more carmax. Done! read more

Thank you to the gentleman that let my disabled dad roll around in his wheelchair a few months ago. My father is now bedridden and in the terminal stages of brain cancer; however, the gentleman that had taken care of him and I was astounding. Just... thank you for treating us like family. read more

I could only give this place one star! Me, my mother, and daughter got there around 4 and went inside where a lady told us where we could view the cars and when we were done to come back inside and she would be at her desk. Me and my mom and daughter spent about 15-20 minutes outside looking at cars. I found a view jeeps and a 2019 Kia Sorento that I loved. We head back inside the store. When we were finally inside, the lady had another person at her computer so we decided to sit down in the chairs near the door. Multiple people saw us sit down but didn't once try to greet us or ask if we needed assistance! They were throwing a ball to each other and on their phones!!! I told my mama that in ten minutes we would leave because by this time, we had done been sitting for 30 minutes. The lady that we first spoke to coming in had finished up with the person that she was with and got on her phone. She saw us sitting there as did the other workers that were standing around. I had brought a good down payment with me and had my heart set on leaving with a car. However, i finally had enough and got up and left. This is NOT the kind of service you're supposed to get! I'm very displeased! read more

Excellent customer service! Fair trade in values, fair used vehicle pricing, and financing . Simple Covid prii ohcedutes followed: Plexi glass, sanitizer, masks worn, and basic distancing. Friendly staff from greeting, salesman (Greg), and billing office! read more

After being at JT's Kia of Rock Hill for 5 hours and being jerked around it was a pleasure to meet Joe Coward at Carmax of Gastonia. He was very friendly and upfront. Showed us the cars we wanted to see and wasn't bothered by the price we told him we could pay. He showed us multiple cars in our price range and was VERY helpful in us making our selection. I would recommend ANYONE needing a car to go to Carmax of Gastonia and ask for Joe Coward. He was AWESOME!!!!!! When we picked the car we wanted and went to sign the papers Edith was AMAZING!!! You could tell she was passionate about her job!!! We were there after the business closed signing papers and didn't feel rushed at all. Joe even stayed there with us until all paperwork was finished and he gave us our keys and walked us to our car and we never felt like we were rushed to get out of there. Joe and Edith are AWESOME!!!!! read more

Car was advertised to have all 4 tires replaced since the previous tires didn't meet Carmax's standards. This was one of the selling points brought to me by Allen Whitaker (who now is retired) on several occasions during the sales process. This was back in mid February, fast forward to the end of July and the car had to get towed to the dealer for some warranty work. To my surprise, the service advisor came out and let me know that the tires have less than half life left and showed feathering, recommending replacement sooner rather than later. I've yet to put 2000 miles on the car so its not like I put the wear and tear on the tires, they just weren't replaced as Carmax said they were. It should be noted that when I did take delivery of the car, they claim the car goes through a multipoint inspection yet when I opened the hood and tried to familiarize myself with the car and where the battery goes as well as both air filters. I found that both air filters were extremely dirty, at the time, I've driven the car less than 50 miles. Also found the coolant reservoir to be extremely low. I took the car into Carmax and after several hours of waiting, they took care of it. Sure they apologized at the time, but this was something that should have been taken care off while they did the "multipoint inspection" Carmax needs to take care of the issue at hand and deliver as advertised, all 4 tires need to be replaced like Carmax had it posted. ps. don't expect much to be done when talking with David Wynkoop, sales manager, even when he tells you that he'll get back to you, you'll find yourself reaching out to him to remind him about your issue... unless you're buying a car, then I'm sure he'll get back to you very quickly. read more

The salesmen are LIARS. save yourself A LOT of trouble. SHOP ELSE WHERE. Once you purchase a car from them , they treat you like you don't matter. I caught management in lie after lie. Car care is a lie. They will not honor anything they say. YOU HAVE BEEN WARNED! this place needs to be shut down. I feel like they basically stole 25000$ from me. Bad business all around. read more

Robert provided excellent service. He was thorough, professional and informative. When we located a car that we wanted to view, he ensured the vehicles were onsite when we stopped by the dealership to drive/view the vehicles. When we narrowed down the type of vehicle and were ready to purchase, Robert ensured the vehicle was ready and the process was seamless. Thank you Robert!! You are an asset to CarMax!! read more

This would have been my second car purchase at this CarMax location. HOWEVER, the lazy and disinterested attitudes of everyone on staff and the lack of urgency just annoyed me to no end. The ring leader/sales manager and his condescending attitude didn't help at all. I live, eat and breath retail. I know customer service like my life depends upon it. Because it does. I am a retail store manager. I care about my customers and my staff. I may have been in full manager/bitch mode but I still feel (after hours of simmering down) that I would have let go of half of the staff before the end of the day. While I am not soured on the CarMax model, I am on this location. read more

I had read horrible reviews about this Carmax but decided it go in anyway just to look. It was Friday evening and no one seemed to be willing to help but after asking for some help, Will came to the rescue!! Not only did he show us the cars we wanted to see but actually showed us a car we had never seem but was a perfect fit!! He had listened to our needs and wants and found the perfect car!! He didn't settle for us just looking at ones on the lot, but ordered us one that had an awesome sunroof!! Thanks to Will, I found my dream car!! I'll be back!! read more

No problems selling or buying, had the car I wanted at a reasonable price and gave me a fair price for my vehicle. Car has run beautifully and as an extra the business office called me 3 days after my purchase and said that my car actually came with a Garmin and I could pick it up at my leisure. only complaint was my sales guy knew absolutely nothing about the car I wanted (mini cooper), couldn't figure out how any of the features worked. I even had to help him start the car. Training would be a plus on the cars in the lot. read more

Worst experience I've ever had. Bought a car in June, as of today, Nov 23 I'm still not driving the car. The car was making noises after two weeks of driving it, carmax supposedly fixed it, got it back within min realized still making the same noise, Ken in service dept promised he would make it good and get it fixed, still not fixed( which is why i didn't give it back in my time limit, ken promised the moon). Been driving a loaner car for 4 months now, and constantly having to take it back and exchange it because you cant keep a loaner but for so long. They never keep me updated as to whats going on with my car, I only find out if i call them, and everytime you speak with a different person so no one knows whats going on. Literally had loaner car for 2 weeks before they called me asking what car I was driving because they had no record, just showing the circus that goes on there. As of today, I've made 4 car payments, and drove the car 2 weeks, and NO ONE from carmax has the least concern. Now when I go in to exchange loaner cars, Ken literally goes in an office and closes the door, too many cowards who don't come face to face with the customer, but talk good game on the phone. Will never do business with them again, and I let everyone know how sorry carmax is, and how unprofessional they are. read more

The warranty wasn't explan clearly and they put one new tire on a 41,000 dollar vehicle that was very disappointing !!!!!

DONT DO IT!! My husband and I took his truck to this CarMax last week. We had called earlier in the week to have them bring a truck from Columbia for us to consider on Friday. When we got there the salesman, not necessary to mention names, that he had been talking to by phone that week immediately turned us over to a young lady. He said she would have our truck appraised while she showed us the one we came to see. Once we got back to her cubicle she left to get the appraisal. Now, first of all, we absolutely did our homework before going. We knew that our truck's trade in value was 4700, retail 5800 noted by Kelly Bluebook, Edmunds, and NADA which is not commercialized but is for the consumer only. NADA's trade in value was actually higher, 4900. We also know not to expect that exact price to be given and that would have been fine but not a breath taking lower. When she returned she showed us that they marked our truck as in ALL GOOD CONDITION including cosmetic. It should have been above average simply because it just is. My husband is one of those men who takes pride and care in everything he owns. When she turned the computer towards us and pushed enter I picked up my purse and told my husband....it's time to go. They OFFERED US $2000. Of course she tried to get us to reconsider and to talk to the one that came up with the ridiculous offer. My comments were .......there is no point. We had literally been insulted and had no desire to deal with them. She argued that Kelly Bluebook was always wrong.....NO you are wrong. Plus if all these sites are wrong then why does it say the truck you have for sale is priced right?....mmmmm!! When we left I talked my husband into going to the Nissan dealership on Franklin to look at their used trucks. They had a couple at the price we were looking, under $30,000. Then Tommy Paseur, who is absolutely awesome and treated us with respect and courtesy instead of another number that just popped through the door, said..... come in and just look at this Frontier on the showroom floor. Well, that's what my husband is driving now. Sticker price was just under $29,000. They gave us $4500 for our truck plus they are installing a back up camera at no additional cost. That is what we find to be great customer service and treating people in an intelligent manner. Thank you so much Tommy and Nissan of Gastonia!!!!!!!!!!! read more

It was a very simple process and I felt I got a very good value on the car I bought! All of the associates that I dealt with were very friendly and helpful! read more

Their Mechanics SUCK, Managers SUCK. They cost me over $1000 to get my repairs done correctly. WARNING, DON'T get your vehicles repaired there. Shotty, underrated workers. Manager's won't back their work!!! I'm not going away. I'm still here!!! read more