Major fender repair, older car. Excellent job, cost significantly less than other quotes,…read morehelpful explanations before and after repair from Pete, very prompt work, great customer service.

the owner of Cosmos auto body and Pete are amazing!! They care about the customer experience and…read moreare very fairly priced.....I cannot thank them enough for working on our car and taking such care with the situation.

You know me, a terrible driver... scratched my bumper pretty bad. I thought I could live with it…read morebut I couldn't sleep at night LOL. I had a few family members come here before and recommended me this shop. I started off by emailing the shop with a picture and video of the scratch to get an estimate. I then brought the car in person to get a quote and book an appointment. After that, I dropped my car off a few days later and it was ready the very next day. The bumper looks great and was totally worth the price. Going to be driving much carefully now.

Someone side swiped my newer vehicle in a parking lot (on my birthday) and I found my car with…read morescratches/dent on its rear side. Upon feeling very frustrated, I mentioned what happened to my friend - her father recommended Auto Magicians. From beginning to end the staff helped me feel at ease with the fix. When I picked up my car I was so happy with the result, it was as if the scratches were never there. They did an incredible job, I highly recommend this place. The price was reasonable and the work was completed very quickly. Thank you very much Auto Magicians!! **They lost one star because I was promised that my car would be cleaned and it wasn't.

Excellent service. I had pulled off part of the front bumper and had some scratches on the side…read more I now have a "new" car. I had used them some years ago after an accident. So when I wanted to get my car done I didn't bother with quotes and went straight to West End Auto Body. I was glad I had kept their business card. They drove me home and picked me up, and provided email updates along the way, so I knew what stage the repairs were at. I would highly recommend them to anyone, as I said they provide excellent friendly service. Thanks to Nick , Tiago and the team.

This is the body shop to go to…read more I had a scratch on the front bumper the size of an open hand, really bad. I called 8 different body shops and everyone told me it would take anywhere from 24 to 48 hours to repair the scratch. The quotes ranged from anywhere between $300 and $600. Eventually I was given the name of this shop by a friend and what a relief. They told me that it would be a simple touch up with some minor buffing of the area. A couple of hours at most with a $150 quote. Feeling a little hesitant, I left the car with them. They called me back approximately 3.5 hours from when I dropped off the car letting me know that it was ready. I went back to pick up the car and the scratch was gone. Invisible to the eye. This shop was honest, upfront and quick with the repair. This is what every body shop should be.

My car was TBoned slightly and I brought it to CSN and booked repairs while I went on vacation. I…read morehad to wait longer than anticipated but it was no fault of theirs. Having a foreign car, parts, etc were long in deliveries. CSN kept me updated throughout the process via text and the end result was outstanding! Excellent customer service, great location and customer area and fantastic work! I have my new car new again! They handed it over detailed! I hope I never have to go back again but, if I do, they're my first choice!

## Quick Summary (for readers in a hurry)…read more If you don't have time to read the full account, here's what happened: - Took my car in June 1 for a routine door-ding repair. **Ten weeks later, it still isn't fully resolved.** - **Parts from the roof gutter assembly went missing** during the repair -- first one piece, then a second piece from the same assembly that hadn't been reinstalled -- both discovered only after I got the car back. - I was told the replacement part would take **10 days**. I ordered the identical part myself from Toyota and received it in **2 days**. - Six weeks after the first missing-part report, I was told **I shouldn't have ordered it myself** -- with no acknowledgment of the time already lost. - **Bodywork fit/finish was noticeably worse** than two previous repairs I'd had done here (2015 and 2020), and the shop said that level of fit "couldn't be achieved." - A **pre-existing scratch claim** fell apart when the "proof" photo turned out to be from pickup day, not drop-off day. - Left with a **new paint chip**, **stains on an interior panel**, and a car I was pressured to accept "as-is" because I needed it back. The staff are genuinely pleasant to deal with -- the process and follow-through are the problem. --- ## Full Review This is an update to my earlier review. I'm lowering my rating further, because this experience has gone from poor to genuinely dismal over the past month. As I mentioned before, this saga began June 1st, and ten weeks later, it continues with no sign of resolution. **A couple of days after I picked up my car**, I noticed a paint chip on my rear bumper (details below). Shortly after that, I noticed a part for the roof gutter was missing entirely. I took the car back, and the service agent referred me to Neelam Gabi. Neelam reviewed the intake photos but couldn't confirm whether the part had been installed when I picked up the vehicle. To be fair to her, verifying this is tricky -- the part in question is behind other components that were removed and reinstalled during the repair, so pinpointing exactly when it went missing isn't straightforward. Neelam took photos comparing the intact part on the driver's side to the empty space on the passenger side, and offered to order the replacement, with an estimated 10-day wait. That seemed reasonable at the time. Eighteen days later, I called Neelam for an update. She explained that the parts department had run into trouble, and had mistakenly ordered the entire roof rail assembly instead of the single part needed. By this point it was July 29th -- two full months since I'd dropped the car off. I told her I'd just order the part myself through Toyota. I did, and it was correctly identified and ordered for $26, taxes included. **I ended up ordering the same part myself from Toyota and received it in 2 days.** Here's where it got frustrating: the day after Toyota's part came in, I called Neelam to ask whether CSN 427 could install it, or whether I should have Toyota do it. She told me I shouldn't have purchased the part myself -- that I should have let her handle the order. Given that we were now six weeks into this one issue, I pushed back and told her this didn't seem like a customer-first way of thinking about the time being lost. My time has value too.

Paulo and his team were amazing! They were professional, helpful, did top-notch work and honest!…read more They really went the extra mile to make the entire process of my repair stress-free and kept to the quotation. If you have need of their services----Go!

Note, this place was formerly known as CP Auto Body. Any time I need body work done on my car I…read morecome here. I've been here at least a handful of times. I absolutely love how friendly, honest and reliable they are. They never try to rip you off or up charge you, in fact they actively advise you how to save money! This is the only place that I'll take my car for body work and would highly recommend them.

I had received amazing customer service with my first phone conversation with Hawley. I had chosen…read moreHawley because they were close to my home and they had a 5 star rating. I can now see why they have a five star rating. My driver side door had swung open in the wind when I was getting out hitting another car's outside mirror which caused damage to above my driver side door that I would see every day getting into my car. I brought my car to Hawley when I called as they told me to bring my car into look at. One of their service guys polished out the area that was hit as if nothing had happened to the top part of my driver's door which was damaged. Hawley did not charge me anything and I was very appreciative of the service they had provided to me which instead they could have told me I would have to spend $1200 to repaint my whole door. Thank you Hawley Collision Centre!!!!

My car was broken into a few days ago. Someone decided to smash my back window on the passenger…read moreside and steal my friend's purse. I went to Hawley Collision Center (recommended by my insurance company) as well as other repair shops to get an estimate. Hawley was the only one who gave me the quickest turnaround time! Only a few hours later they called me and said they ordered my window, applied my tints and could install it the next day at 9am. The installation had to wait a day due to my tints still being wet otherwise, if I didn't have tints they would've easily installed it the same day. I left my vehicle with them and could only pick it up after 6 due to work and Dee (owner) said it wasn't a problem and could even wait until 7pm for me. Talk about outstanding customer service! Dee and Eric were extremely friendly and professional. Thank you for restoring my car to what it was before. You saved me from freezing my a** off and the embarrassment of driving around with a taped plastic bag. I noticed they even detailed my car! It was impeccably clean from the carpets, to the seats to even the dash! Ugh, so incredibly grateful for you guys. Highly, highly, recommend!