I have purchased my last 3 vehicles from this dealership and I make all my due diligence before I…read moretake a plung. This place always has the best selection and pricing to match your every need. No matter how difficult one can get, they always find a way to make your experience a happy and positive one. Thank you Boucher!

I brought my truck there to be serviced because I was having starting issues. From doing my own…read moreresearch I knew it could be 3 possible things. Brian in service handled it, notified me it was the starter, and it would be covered under my extended warranty. They replaced the started in a very timely matter. When I went to pick it up, Brian talked to me and explained everything. We have always had great service here with our other truck also. Thank you

Absolutely awful experience with this dealership. I had my car towed to them in January of 2022…read moreknowing it would take a while until my back ordered part would come in, not to big of a deal. I went to the dealership one random day this summer and noticed I didn't see my car in the parking lot at all; thought to my self maybe its in the shop. called the next open business day and talked to the same person I've been dealing with and was told no they didn't have any cars in the shop at that time and would get back to me on where my car was. Two days passed and I didn't hear anything so I called again and asked. The answer I got was " oh no I havn't had the time to go out and walk the lot to look for it." hmm real professional. After a few more months I finally got a call saying the part came in, cool except for the fact they lost my one and only key. I was then told "Not to big of a deal ill just have to get you two new keys made." After about a week with no calls or info again I called and was told " Oh the service manager has been gone and is coming back soon so I can get this resolved." Then 3 weeks go by and nothing. Finally fed up I called the service manager and He had no idea about my situation and got to the bottom of it...My service advisor called me roughly 30 min later and said he walked over to her desk and found the key almost instantaneously and of course where they had looked numerous times before ......

I rarely ever write reviews for anything but I had such a great experience I felt compelled to sit…read moreand write one for Gordie Boucher. Several years ago I had a positive experience when I bought a used car for my daughter so I decided to go back when I wanted to get a vehicle for myself. Good selection of very nice vehicles and the process was easy. What made the experience even better was the Sales Person - Joe Zipperer. He is what I wanted in a salesperson - frank, personable, knowledgeable on the vehicles, credible and none of the stereotypical "Used Car Salesperson" pushiness. He got me in a great vehicle and at a fair price. I recommend Gordie Boucher and I highly recommend Joe Zipperer.

It's not too often I give a positive rating to any ANY car dealerships, due to the fact most can…read moreNOT be trusted. They tell you one thing and do another adding on to an already pricey car repair. HESSER IS THE EXCEPTION in my case of needing a serpentine belt and water pump fix. I had the parts and they charged 256.50$ for the labor. I feel that is FAIR, HONEST and they didn't add on later. THANK-YOU HESSER TOYOTA for being so WISCONSIN LIKE. A Missouri dealership quoted me $1143.00 just for labor!! Yet on YouTube the tech filmed himself replacing a water pump, alternator and serpentine belt in 1.5 HR. The Sales department, parts department, service consultants were extremely cordial and kind at Hesser Toyota. Matter of fact, shout out to Joseph, Juan, Ruthie, the cars sales women I spoke with and my tech. I don't expect skilled labor to be free....after all, some of these jobs are tough. Hesser is reasonable and reliable. Hesser when I am in or around town is where I will go. Thanks again guys. Franklin Patterson Jr

Hands down, one of the worst customer service/service department experiences I've ever had!. I took…read moremy car to the dealership to fix my A.C. While fixing my A.C,they accidentally broke my windshield as well! It took them almost a whole month to finish fixing my A.C and to install a new windshield as well!! When I received my car back, the interior was dirty, I barely had any gas in the car (gauge on E) and my shift boot wasn't intact!! Very disappointing and I would give no stars if I could! Car is 2015 Scion tC

Came in for an oil change and tire rotation. My appointment was for 8 AM. He immediately told me it…read morewas going to take two hours which I thought was insane, but I told him that was fine and I would wait but that I had an appointment & I needed to be out of there no later than 10 AM. He came out at one point and told me the extra things they wanted to do like all the bullshit dealers always do and I told him no and told him that I needed to be out of there. At this point, it was 9: 50. He asked if that was a strict timeline and I told him I had a little bit of wiggle room, but not much because I had an appointment. He finally came out at 10:30 and told me that they were almost done. I finally checked out at 10:38 and then went outside to get my car and it wasn't there. Lo and behold they had taken it off the lot somewhere for a car wash. Clearly the service writer did not listen to one thing I said about me needing to be out of there at a certain time. I didn't leave until 10:48 AM. Not to mention they charged me nearly $200 just to diagnose what was wrong with my sunroof. Not fix it. Just diagnose it. Complete bullshit. I will never go back there again.

UPDATE: Our first visit to Janesville Kia was delightful. We talked about a certain car, took a…read moretest drive, lightly talked about numbers, but ultimately walked away from the deal. After some thinking, my mom decided she wanted to get the car. With the numbers we had discussed (sale price of the Seltos, and the trade-in value for her vehicle), it worked with her budget. And that's where the delight ended. We got back to the dealership and things changed. Oh, the sale price? Not so much - what they post on their website is every possible discount that someone COULD get (but probably won't). My mom isn't a recent grad, nor did she serve in the military or recently lease a KIA, etc. So just like that, the price went up. I asked why that hadn't come up before, and he (surprisingly, honestly) told me that the dealership doesn't wan them to "surprise" customers with that detail until the purchase process has begun. Very predatory... Oh, and the trade-in numbers they were speculating previously? That number dropped by a couple thousand dollars (that number was from the guy who evaluated trade-ins, so it should have been accurate). We were ready to walk after the numbers went south. But, after raising our voices and stating how shady everything was, they came around and got us pretty close to the deal we wanted. Why couldn't we just get there sooner without being sleazy? So, why three stars? For one, they had a nice selection and a clean business. The sales guys were very friendly - unfortunately, they had to play with the rules that upper management handed down to them. So while we got what we wanted, and it was nice (at times), the "sleazy car dealership" vibe reared its head and ruined what could have been a great experience.

ABSOLUTELY FANTASTIC! Elly at Boucher Hyundai of Janesville made the car buying experience…read moreenjoyable and memorable. Yes, "car buying" and "enjoyable" really can co-exist! I recently totaled my 2-year-old SUV in a skirmish with a deer, and one million percent dreaded the thought of car shopping once again. We had purchased a car from Boucher Ford in Janesville 20 years ago and the positive experience stuck with us after all this time. We thought, let's give them another try and are so glad we did! Elly could not have done anything more to make the whole process fun and effortless. She was patient, kind, honest and not pushy in any way. The sales manager and finance guy could take a few lessons from her. The dealership is beautiful, clean and welcoming. Keep up the great work!

12/27/23 Re our 2020 Hyundai Tucson with 80,000 miles: Latest from Boucher: "The last record we…read morehave is from July. Did you come back for us to check consumption at 1,000 miles?" YES and that was the first of two consumption tests. The last one was completed on November 30th and registered 1-1/2 quarts low at 1,000 miles. How do you not have record of that? "Let me get you Joe"... "Oh yes, Hyundai wants us to do an oil flush additive procedure". My question was why hasn't anyone gotten back to me in a month, and yes, schedule it. "The warranty on this procedure is 60,000 miles so you'll have to pay for it." That's BS Joe. Schedule me for an oil change and I will take this up with Hyundai myself. Since I am retired maybe I'll just need to park myself outside your dealership and let potential customers know. "OK, we will get your oil change scheduled".

They were super nice and helpful at first. But when I got my first guest proposal, they were…read moreattempting to overcharge me by almost $500. Once brought to their attention they fixed, but whole deal just felt shady. There was a lot of hidden fees and was going to pay almost $3000 over sales price even after trade in and a 2,000 dollar rebate. They were very pushy about finalizing deal even prior to having my financing. Once I brought up looking at another dealer at the same car, they refused to share any papers with me. I feel it's because they know they are overcharging me and I could have gotten a better deal.

Took my car in for servicing on a recall. That service was performed. Also asked the dealership…read moreto perform the required maintenance that included the following services as recommended by our Fleet Maintenance vendor: - Electric vehicle - Car & SUV Preventative Maintenance Inspection - Additional Services as required by your Owners Manual - Rotate & Inspect Tires - w/courtesy brake inspection - Check all lighting for proper operation, replace bulbs if necessary - Inspect Wiper Blades replace if needed None of this was done. Plus, the car was supposed to be washed for what it was worth, but that didn't happen. I'm disappointed.

I was told it would take 30 minutes to program my remote start. It ended up taking over an hour --…read morenot because the job was complex, but because there was clearly no sense of urgency. I watched staff casually finish up, chat with each other, and show no concern that I had been waiting well past the promised time. To top it off, a guy behind me at his desk was clipping his nails -- completely unprofessional and honestly kind of gross in a customer-facing environment. By the time I was finally checked out, I was visibly frustrated. Instead of acknowledging that, the woman at the desk launched into a pitch about how great they are -- probably more to reassure herself than me. The whole experience felt dismissive and indifferent. If you're going to ask customers to wait, at least respect their time. Won't be coming back unless absolutely necessary.

The reviews don't do them justice. Service department is amazing and go out of there way to help…read moreyou. I had no appointment and just moved to the area. First time there and she fixed my issue with my 2024 Taos. Few weeks later my wife took her ID4 in for a computer update and recalls. Gave us a free loaner and was very helpful, fast and knowledgeable. I absolutely recommend them. I don't write reviews but felt I needed to ton offset all the bad ones. Very great service department

EDIT TO UPDATE: After posting my reviews, the Service Manager called to apologize for my bad…read moreexperience. To help make it right, she's refunding the price difference to make it what I had expected & they are installing the shield for no charge when I receive it on Monday. That's really the best I could hope for in a response & I commend her for reaching out to see how they could make it a better experience. Two thumbs up on her prompt response and sincere effort to make the customer happy. 1. I scheduled the 10k service for my 2025 Sentra. It was supposed to be about $85 to change the oil, rotate the tires, and do the multi-point check & they sent me a $10 off email. 2. I check in and the guy gave me a price of over $100. I said it was only supposed to be around $85. He said I couldn't get the oil change/tire rotation service package if I used the $10 coupon. So I said fine... don't use the coupon then. And he says that'll be $95 + tax. Ok... whatever... close enough. Maybe I misread the price and it was $95 instead of $85. 3. Dude comes out and says I'm missing a plastic shield on the undercarriage and he can order it for $410. Ummm... no. I ordered it online for $51 while he was getting my paperwork for the oil/tires. He didn't even have the decency to look embarrassed when I told him this. 4. I paid and left & then realized I still paid $112 for the oil change and tire rotation. My bad for allowing my annoyance about the $400 to cause me to not pay attention at final checkout.

We were greeted by our salesperson Brandon outside on a cold blustery day. He was low pressure on…read moresales. We came in having identified the car that we were interested online. Although the dealer tries to upsell , rustproofing and asked if we were interested in a used car, we left with the new car we had targeted at a decent price. We didn't get the exact price provided on line but close enough. I'd look for Brandon as he was patient with our family dynamic and got the deal done. Not a five based on manager interaction and his involvement. He seemed to me to be a throwback to past times of slick untrustworthy sales people.

made a deal with these guys, traveled 3hrs,spent $40 in gas for them to back out of it! I…read moreunderstand they can change their mind but when I asked for at least the cost of the gas money for the trip... the ass running the place tossed me out. not only very rude but unprofessional to boot! would never buy anything from jerks like these guys.

I have purchased several cars from the Used Car Factory. Each experience I have received…read moreoutstanding customer service. I would highly recommend them to anyone.

(3/5 Stars) -- Good Deal, But Customer Service Fell Short…read more My name is John D. Barrow. I live in central Iowa and traveled all the way to Janesville, Wisconsin to buy a 2026 Supersonic Red Toyota Tacoma SR Double Cab from Hesser Toyota on January 29, 2026. Because Toyota dealers no longer trade new vehicles for local customers, I had to hunt for the exact color, options, and price I wanted. I found this truck listed "in transit" on the corporate Toyota website and put down a $500 credit card deposit in December 2025 to reserve it. While the vehicle itself and the pricing were great, the financing and customer service fell short. The Good: Excellent Pricing: I received a strong markdown and two rebates, which effectively covered the extra cost of upgrading to a 4-wheel drive model. Vehicle Inspection: Hesser allowed me to inspect the truck for cosmetic issues inside the showroom and even let me look at the underbody in the service bay before taking delivery. A Thoughtful Touch: They left a bag of dog treats in the cab for my black German Shepherd, Gustav. Patient Delivery: My salesperson, Nicole Sigmund, was very patient when explaining all of the truck's features to me on delivery day. The Bad: Post-Sale Communication: After driving the truck back to Iowa, I ran into complications with the state-to-state DMV licensing transfer. When I called for assistance, Nicole was quite snippy over the phone, treating me as if I were a nuisance. Unprofessional Finance Department: Josh Buros, the finance manager, was highly unprofessional. He openly cursed when he had to redo some botched paperwork. Furthermore, when I requested to briefly step outside to verify that the physical VIN matched the paperwork, he became snippy and threatened to push me "to the back of the line" to wait for the next customer. I was forced to verify the VINs after signing. Fortunately, everything matched, but the intimidation tactic was unacceptable. Cold Service Bay Experience: The man who put the truck up on the lift (likely a service manager) lacked basic people skills. As a former Army fleet truck mechanic, I wanted to "talk shop" and ask technical questions about the catalytic converter, turbocharger, spark plug access, windshield washer reservoir, and preventing winter door-seal freezing. He was cold as ice, grew snippy with my questions, and treated me like I was a burden on a $40,000 out-of-the-door transaction. There may have been a minor communication barrier due to an accent, but his soft skills were severely wanting. The Contrast:This stressful transaction is a far cry from the classic "service-with-a-smile" experience my mother had back in 1976 at Novato Toyota in California. She bought a new Corolla E5 station wagon, but the exact one she wanted was located all the way down in Fresno. Novato Toyota gladly sent their own staff to drive the vehicle up to her and completely covered her transportation by providing a 1974 Corona sedan as a free loaner car for a full week while she waited. They treated her like family. Toyota seems to have lost that golden touch in these shallow corporate times, or perhaps Midwest dealerships just aren't "Toyota Nice" enough to match the Japanese marque's long-standing 52-karat reputation. Moving Forward:I love my new Tacoma, but Hesser Toyota needs to work on their professionalism and remember that customer service shouldn't end the moment a buyer signs the dotted line. These days, I take my truck to Toyota of Des Moines for service, where the service manager, Travis Bergeson, is pretty cool and treats me right.

Would rate lower if possible. had a very disappointing experience with Hesser Collision Center…read morefollowing the purchase of a new Camry from their dealership. Shortly after buying the vehicle, it was involved in an accident caused entirely by another driver, and I brought it to Hesser's collision department for repairs. Communication and initial thoroughness were lacking. I had to follow up a week after dropping off the vehicle just to receive the initial estimate, which overlooked visible damage to a scuffed rim. Furthermore, because the car had only approximately 250 miles, I explicitly requested new OEM parts to restore it to factory condition. Instead of advocating for OEM components, the service team pushed to use aftermarket or used parts to align with the insurance adjuster's preferences. I expected a much higher level of customer advocacy from the dealership where I purchased the vehicle brand new. This is an ongoing issue that shows their lack of commitment to even new customers. Due to these service and quality concerns, I will would not recommend anyone to give them business.