I dropped off my car after it was vandalized. They were recommended by State Farm. My vehicle had absolutely no frame damage but they kept it sitting there for over 3 weeks. After calling to check on the status of my car numerous times, they finally got to it and performed the sloppiest job ever. So, sloppy that the bumpers do not even look like they were aligned properly. read more

Auto Glen - body shop have a team of skilled professionals who are extremely knowledgeable at fixing and painting cars. Ryan is the shop manager that oversees the detailed repairs needed. Chris, the management adjuster, writes up estimates for the damaged vehicles that come in for repairs and Lori is the office manager that makes sure everything is running smoothly and takes control of the inventory that comes in daily. Curtis is a talented repair technician that's always on it. Together they work as a team. read more

Do not take your car to this place. I had a terrible experience that cost me an additional $2,700. I brought my car there after it was hit while parked. There was a big scratch on the passenger side bumper but drivable. I came to pick it up after it was ready and there was a scratch on my driver's door and chipped paint. It wasn't a big scratch but it wasn't there when I dropped it off. They tried to blame me for the scratch but my car sat there for two weeks and it did not have a scratch on the driver's side handle whenI dropped it off The car was driving fine and there were no issues just the scratch. After two days of arguing with the Ryan at the shop, he agreed to repaint my door for free which at first seemed like a great solution but it ended up costing me money in the end. Bad idea. The repainted screwed up my driver's side mirror blind side detector. I had to fully replace it. While I was driving back, my car sensors went off and notified me that my sensors were malfunctioning and I needed to take it to Toyota. When I took it to toyota, they informed me that two sensors in my front bumper were damaged and need a full replacement. ALSO the driver's side door mirror needed a full sensor replacement. The toyota tech showed me the car taken apart and the computer screens showing the malfunction. I explained to toyota that the driver's side door was repainted and he said that likely caused the issue, especially since it was the passenger side that was hit. Insurance eventually reimbursed me for the bumper sensors but not I had to pay upfront. The mirror, which was never an issue to begin with, set me back $800. Do not take your car here, especially if you have a newer car with all the technology. It appears that they just slap on the bumper without properly calibrating the sensors or checking them. Terrible experience, irresponsible, careless and unprofessional repair. They also left white paint stains on the back of my driver's seat. Don't take your car here and be wary of the positive reviews. I thought my experience would be better but it was an absolutely expensive headache and awful experience. read more

Auto-Glen Collision Center did an amazing job fixing my Lexus. I went thru the Geico ARX program. Chris the owner & Laurie the front desk lady went over the process from start to finish and everything was flawless. I felt for the first time at a Body Shop they truly cared about fixing the car correctly and taking care of their customers instead of the money. I will highly recommend everybody to Auto-Glen!!!!! read more

None better!! Second Car I Had  to Auto Glen Had Fixed here. Right From the Warm Welcome From Lori at the Front Desk ( Really Knows Her Stuff Working with   Most of The Auto Insurers and How it All Works. If There is Something Available to you she Will Make you aware of it. That in its self Makes Bringing your car Here. The Foremen Name  she Directed me to Was  Ryan. A Professional Man Hence His Title of Foreman Walks you through explaining with ease What is involved in the Repair! . The Cars come out in "Show Room" condition! Honest and fair from start to finish! Why go anywhere else! Great Everyone in the  outfit. They All seem to Be on the Same Page and Help each other. Many  thanks for all the great work you've done for my family! All The Best! Chevy Equinox and Nova Owner. John M. read more

When you make a spur-of-the-moment decision to buy an old (and I mean nearly 20 years old) sporty convertible, you need to have a maintenance team that's on your side and provides trustworthy, reliable service without charging an arm and a leg. Thank y'all for taking the worry out of the repair and shining her up like new. read more

Thank you to Chris, Laurie and all of your wonderful staff. You guys are so professional and very prompt. I'm so happy with the beautiful job you did on our Nissan Rogue. Would definitely recommend you to all! Thanks again!!! read more

Auto-Glen - Auto Repair Near Me - Ridgewood, New York

Once again they don't miss! Brought in my car Monday Morning and picked it up Wednesday afternoon. Turnover time was great and the job came out great. Check out the pics! read more

Auto-Glen - Auto Repair Near Me - Ridgewood, New York

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My car recently sustained considerable damage in an accident, and Auto Glen was one of the "in-network" places that my insurance approved. I had an extremely pleasant experience with them. They kept me updated on the progress of repairs, even when things hit a snag and took a bit longer than expected. Even emailed me copies of everything when every other place is stuck in 1983! The rework job they did was excellent, and there's a lifetime guarantee on the work. They are also fairly close to a Hertz rental (about a mile away) and helped me with my rental car setup as well. While I hope I don't have to go for extensive rework on my car anytime soon, I'm glad to know Auto Glen does a reliable job in times of need. read more

Geico recommended this place to get my front bumper fixed. I attached photos here on Yelp and Google so future customers can see their work before deciding leaving their car there. They didn't inspect their work before returning the car to me. The day I went to pick it up my car, I dropped off the rental back to Enterprise then I went to the shop. I showed the "backyard" work they did on my bumper before leaving the shop and I spoked to Chris right away. He left me talking with his employee. I thought that was very unprofessional. Anyway, they recognized the bad work and told me that I will need to leave the car there so they can fix it. I called Geico and I sent the video and photos to the agent who was taking care of my claim while I was there. I didn't feel comfortable leaving the car there so I decided to bring the car to another auto collision who works with Geico so they can fix it Auto Glen's work. I brought the car to two other auto collisions. The first one they said that they don't feel comfortable fixing people's butchering work. Then I brought the car to another auto collision and when the owner of the auto collision opened the hood to inspect the bumper inside, he pointed the scratches inside the corner of both fenders and said: "Did you notice about these scratches too, right?". Besides the bad work Auto Glen did on my front bumper they also left scratches on my fenders. This was supposed to be a simple work. What a headache. I don't recommend this place. read more

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The owner was so helpful and kind! The bumper came off of my Elantra and they immediately replaced it. Car looked even better than before. So grateful I happened to stumble upon this place in my neighborhood. read more

My experience at Autoglen was outstanding from the minute I called to set up the service. State Farm gave me few places to choose from and I researched online to read the reviews which often help. Auto Glen was by far the one with the best reputation and I was hoping it was accurate, it was. Laurie is the woman who first answered the phone and help me. She was professional and delightful even knowing that I wasn't 100% sure I was picking them. They were flexible with dates and times which would fit my schedule best. When I picked my car it was as if I had just bought a new car from the dealer and not from a collision center. I don't have the before pictures of the left side, although scratched and swiped from front to back, it wasn't a terrible accident but it was looking bad and old. After getting my vehicle back I HAD to take photos to show my friends and family. They made it new, detailed cleaned and shined inside and out. It was a brand new Mazda suv! I am so happy and I recommend this place 100%! read more

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This is a wonderful place to do business. Laurie and Chris were extremely helpful. My car was hit and completely damaged and started to droop in the front. I took it in and was worried terribly about it. But Laurie was completely reassuring and I could call anytime. She returns calls and makes sure you're happy. Chris knows exactly how to handle European cars and makes it look like you just took it off the lot. I haven't seen my car look like this in years. I couldn't stop staring at it. The price was great too. They're a reliable company and I would recommend them to anyone and everyone. Thank you, you've got a customer for life. read more

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Best auto body around. They are up to date tegive you on the spot estimates, and are really kind. Lori is great and Chris is super helpful and straight forward. Their customer service is top of the line. Appreciate all the help! read more

I've come to Auto Glenn a few times, nice people but they're super pricey. a friend of mine recommended Tony's Auto Body Inc. in Brooklyn this place looked like those TV auto shows on cable TV, top notch so I thought they're probably going to charge an arm and a leg. But it turned out to be a lot cheaper than I expected. Like way cheaper. I could've save so much money. read more

The guys at Auto-Glen fixed my car after an accident. The tow truck brought the car to the nearest shop and I got lucky that it was this one. The manager, Chris, was really a pleasure to work with. He laid out the whole repair rather simply, gave me an accurate quote and was accurate in the estimated time for the repair. I was very pleased with the service, my car looks like nothing even happened. Thank you Chris and Laurie for making this as easy and pain free as you did. Would gladly recommend anyone to trust them in repairing your car. read more

This shop is phenomenal. Took my car there, got it back in pristine condition, like new. Staff was professional. They know their craft.

Lori & Chris are great at there job's and provide you with some comfort when you come in for repairs. That said, I am dismayed at my last two repairs that seem to be subpar for this auto body shop that I recommended to family and friends in the past. In my case, due care was not used while in their possession, missing trunk item's and paint beads along the seam's. I'll blame it on who they assign the repair to in there shop. I'll just recommend that you really look over what they did and don't finalize anything till you see the final product. Good Luck. read more

Very professional. Did a beautiful job on my 2017 Lexus, tree feel on it. Alot damage. I highly recommend this shop.

Wouldn't trust another shop with any of our vehicles. Stand up shop with excellent customer service. Their quality of work is superb. My car was complete in 1 week, a lot quicker than I expected. The car looks completely brand new. From the moment I contacted them, they took care of my paperwork, processed my claim, worked on my car and ensured I had my rental! Everyone is extremely friendly and caring and with every follow up call I placed, they remained extremely informative. I give them 5 stars without one single complaint! Definitely recommend!! read more

Came to this body shop on recommendation. First time went decent. I was told the car would be done by X date but didn't receive a call until over a week past said date. I received no explanation or acknowledgement. Tried them again for a very similar repair and I tacked on a few things that I wanted done since it was going in for paint that Chris (manager) agreed to. The work took longer than I was originally told again by over a week with no explanation. When I received the car, I noticed the door panel looked slightly misaligned and 1 one the items I had asked for wasn't done and pointed it out. Chris let me know we can have both taken care of and that the misalignment was most likely panel clips and that he would have them ordered. Fair enough. After I arrived home that day, I noticed several small issues that I wasn't happy with. Decided to wait until Chris reached out regarding the clips so I could knock out 2 birds with 1 stone. Over 2 weeks passed with no communication so showed up in person to make my case. I expressed everything I saw wrong and he looked it over, acknowledged the defects and told me we could take care of that. Awesome, what a weight off my shoulders. He told me he'd call me "probably by the end of the week." This was a Tues/Weds. Next Monday rolls around and nothing. I gave them another 2 Monday and I make the call. Laurie picks up. She's polite but I get no chance to express my grievances when I call. As soon as I mention who I am, she cuts me off to let me know that the clips haven't arrived yet (in stock at all my local dealers). I rebuttal and insist that I can purchase the clips and provide them if need be. My main goal is to have my paint defects corrected. While trying to get this out, I'm cut off and told to hold on. She speaks to Chris and tells me he'll call me back later since he's busy. The rest of the week goes by. They get back to me Monday (only after l left a voicemail prior) informing me the clips are in and that I could bring the car in next Monday. I bring the car by and call them to let them know I'm outside (parking is non-existent on the block). Laurie responds to me by asking me if I can bring it by next Monday. Are you kidding me? You set this date with me and only after I'm here and call you directly does this occure to you? Is there any bookkeeping as far as dates? I let her know why that is since she had told me to bring it back on that day. I drop off the car at their second shop down the block and my escort from the main shop asks me again, where the issues were and so I did. I then speak to the body shop manager at this shop and I point out the faults and mention that Chris also has some clips for the door panel. Was told that it'd be done Friday this week (this is Wednesday). Great. Monday rolls around, no word. I called Tuesday and Laurie lets me know that I can get the car that day around 4:30 pm (universal response as I'll explain). I show up and Chris is by the door and doesn't so.much as explain a thing to me. Not sorry for the late pick-up for the 3rd time or anything other than a wave. Instead he points at an employee who walks me over to the car at the second shop where the car is looking disgusting from the windstorm we just had. How can it be if the car was being worked on and was just ready now? At the second shop, I was informed the car was done yesterday. So, what's the culprit? Poor shop-to-shop communications, awful customer follow-ups or simply shoddy organization? Who knows for sure. Just one chapter left now. There's still issues with the paint and worst is the mess left from the storm made it difficult to tell of the mistakes were corrected. I've been taking cabs to come get my incomplete car and I don't live nearby so this was a pain and a half. I was told to come back the next day and it'll be done. This was actually accurate! Good turnaround, the car is washed, the mistakes corrected and at this point, I just want my car back. The car never had the clips replaced, the door panel is still in the same state of misalignment. Turns out one of the defects was still there and one of those extra things I requested Chris to take care of were never tended to. I'm sick of coming back here to repeat myself only to have things missed so I'm calling it quits. TLDR: Poor service, attrocious communication, attention to detail lacking, paint work is good, not worth the rigmarole you're put through for it. This is not a budget auto body shop. Act like it. read more

Amazing service! My car was side swiped. They took care of everything! Even set up my rental. I would highly recommend them to everyone. Great and very friendly staff! Thank you all for the great work. Big shout out to Chris for all your help and fast service! read more

Honest reliable quality repairs. Laurie & Chris are professional & friendly, willing to walk you through the repair/insurance process. Trust is important to me and you can always trust them to do the right thing. read more

I got an estimate from another local place before I came here. Turns out the estimate was 40% less than the other place. I had damage to my rear bumper and rear sides on my Audi SUV. Staff was friendly, personable, and answered all my questions so decided to go with this place. Took about 5 business days as I was told and when I came to pick up my SUV, my SUV looked fantastic!!! Paint matching was 100%. Car was even cleaned inside and out to the spotlessness of when I first bought it. Very pleased with the whole process and the friendliness of the receptionist and manager. read more

Great costumer service. Very nice staff. I didn't have to wait more than 5min they came out and took care of me. Thank you Auto Glen

Dependable and Reliable. Excellent customer service. From the moment you step foot in Auto-Glen you are welcomed with open arms. Lori is phenomenal in what she do and she is very knowledgeable. The guys take their jobs seriously and makes sure the job is done well and right. Thank you for making a stressful situation after my car accident a stress free. I definitely recommend Auto-Glen to anyone. read more

Great service, excellent work. The lady I dealt with there, Lori, is absolutely fantastic. Great customer service from her. Can't say enough. read more

Excellent work, amazing customer service. Lori and Chris are awesome! They helped me through the process of repairing my car after it was stolen and seriously damaged. My car looked brand new after they were finished! I couldn't have been happier with them, and I will definitely be using them for any future repairs. read more

Came here after I was rear ended. Chris and Laurie were super helpful. Kept me updated and sent me email copies of everything. They made the entire experience easy and relatively smooth. From the second Laurie answered the phone, I knew I was in the right place. Thanks Auto-Glen! read more

Job well done! Paint job looks great and car looks like new. Laurie and Chris was a pleasure to deal with and will recommend!

Came to Auto-Glen through a friend's recommendation. They did an AMAZING job - my Audi A4 went from terrible dents and dings to a brand new model. Plus I didn't even mention an additional dent near my front left tire's bumper and they fixed it for me - I'd highly recommend coming here read more

Very professional and courteous. They had our vehicle done before the promised dare and it looks fabulous highly recommend them!

LORI is a sweet heart! Truly amazing customer service, she made feel relaxed after someone hit my door of my brand new car. I was extremely stressed out. The car looked better when it came out better than it did when I got it off the lot. Thanks you guys x 10000 read more