Repair seemed quick and efficient. I got in my car a couple hours later and it appeared the windshield chip repair was still spreading. I immediately called expressing the concern knowing a chip can only be repaired so big and wanted to see if there was anything I could do. the receptionist immediately told me there is no guarantee or warranty for the work so she didn't know what I wanted. The receptionist continued to tell me the manager was gone for the day (Friday) and told her I would have to call back Monday. She did give me the option to drive to Escondido to have them check it out. Upon arriving in Escondido the first thing they told me was there are no guarantees and the second thing was questioning why I was there cause they didn't do the repair. Luckily the crack stopped spreading and the repair worked....... But I have never seen a management team give zero care about a customer the way they did. Secondly I would be very cautious considering they give zero warranty or guarantee their service is going to work! 100% stay away..... they don't deserve your business! read more

I came to this place to replace my windshield since it was in the network for my insurance. 2 times there's was something wrong with the windshield. 3rd time was the charm to drop off our car to replace the windshield. Our appt was at 3pm and They told me that we would get a call in 2 hrs but I realized it was 5pm and no one had called me so I went to the shop and it was closed. I called and there was no answer. No one was there. After I went home the technician called me to tell me my car was ready. There was such lack of communication. The technician was very nice and it wasn't his fault . He agreed that appts shouldn't be at 3pm because customers always get confused and think they're closed when he was actually recalibrating my car. I don't recommend this place. read more

This shop has helped multiple times in the last couple of years. My regulators have broken causing windows to fall and stop functioning. They are knowledgeable and helpful, watching out for my best interest and bottom line. I appreciate a place that knows the value of customer service, and I get that here! read more

The windshield on my wife's car recently had a small chip turn into a giant crack. Knowing that it wasn't repairable, I took to looking for an alternative solution to replace it. I checked with 3 or 4 different places between poway and Escondido and while they all got back to me quickly with quotes, Auto Glass Now in Poway was the closest and the least expensive. I forwarded the quote to her so she could call them and make an appointment that worked with her schedule and she was able to lock something in a couple days later. While there she said she was treated very kindly and that they even gave her an additional discount on her windshield replacement. They reviewed the pricing with her multiple times to make sure everything was understood and they began working on her vehicle. She was told it would take about an hour, but in the end it took less time than what was quoted. I can truly appreciate when businesses underpromise and over deliver like they did with the turnaround. This was a fantastic experience all around from start to finish and I'm really happy that I got a quote from them and that we gave them our business. In fact, I've got a few cracks in my windshield that were repaired very poorly by another shop that I might end up just getting replaced instead. Two thumbs up for these guys! read more

I had a rock hit my windshield yesterday on my Toyota Highlander & chose "Auto Glass Now" because of the close proximity to my home & good reviews. They gave me an estimate & they scheduled me for today. The technician, Gabrielle, arrived at my home early in the morning & got started right away. I asked her if I could use my insurance last minute & she was so kind, & called the office to get me all set up. We did a conference call with my insurance & I had 100% coverage. Gabrielle was professional, had patience & did not mind at all when I requested, last minute, to possibly getting this covered. My windshield looks great! I am pleased with my service from "Auto Glass Now" from the intial call to completion of the job & would definitely recommend this business. Excellent communication, staff, & customer service! So appreciated! read more

During a long car trip to SoCal, a road rock cracked my windshield. Given the crack's large size and rapid spreading, I knew a windshield replacement was needed ASAP. Auto Glass Now in Poway responded immediately with a reasonable quote and timely appointment the next day at their local shop (calibration needed to be done there). They delivered a high-quality, full windshield replacement, with professional, high-touch client service, and on-time completion. It's no wonder that they've been successfully in business for so many years and with so many happy customers. They have just added me to this list! Many thanks and much gratitude! read more

Had great service once again from All Star Glass in Poway. The right rear quarter window on our 2006 Chrysler minivan was broken and needed to be replaced. After checking part availability with the dealer they recommended sourcing the glass through a salvage yard since Chrysler has discontinued the glass we needed. After some searching, the glass was acquired and All Star Glass did the installation for me on the same day I picked up the glass. Very happy with the service and will use All Star again. read more

Auto Glass Now - Right rear quarter glass that was installed on a 2006 Chrysler Town and Country minivan by All Star Glass Poway. - Auto Glass Services Near Me - Poway, California

We definitely recommend as we have had prompt, convenient and very professional service.

I recommend Auto Glass Now or All Star Glass to everyone in San Diego and Poway. There is a reason they have lasted 38 year or however long in Poway. When my windshield cracked for the 3rd time in 3 years because our roads are junk and our government is too broke to fix anything , my girlfriend got crazy on my car , or I was following a semi truck Auto Glass Now saved the day. They had the best price and I called 10 different places . They had the best price by far !! The service was awesome . In and out in 1 hour. Make an appointment . Other places I called wanted double the price or didn't have time. Auto Glass Now is the place to go when you have auto glass problems . read more

They had to reschedule me for a later time and gave me a discount as a result! Very efficient I was in and out with a new windshield in about an hour. Nice people! read more

Thanks to Marci and the service team, she was able to get my insurance Farmer to approve original Lexus windshield without any problem, it's Zero deductible ) ****They did an excellent job to my Lexus RC**** Philip N read more

Auto Glass Now - Thanks to Marci and the tech , Awesome job --Truly 5 Stars service Philip N - Auto Glass Services Near Me - Poway, California

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My expectations are simple: reasonable price, good communication, replace glass and not mess up my car in the process. I found this place via AAA as they offer a discount. Called them up and was able to get an appointment for the following week. Was told the installer would call me 30min before arrival and that's exactly what they did. On arrival I was quoted 60min for replacement, 40min later they called to let me know it was complete. All my expectations were met. read more

I am a returning customer of All Star Glass, first time reviewer had a rock fly up and chip my windshield driving back to Poway on the 56. Drove straight to All Star Glass as to avoid further spreading they were able to squeeze my car in within 10 minutes of my arrival and had it repaired and me out the door a happy customer within 30 mins. read more

I arrived for my appointment , made arrangements for my busy friend to pick me up BUT the store was closed at 1:00 PM at my appointment time

My Car was broken into and the side window was completely smashed. All star glass was able to get me into the shop next day with factory glass during the pandemic. It was super convenient I paid over the phone. Super friendly staff. Very fast was done before I knew it. Great location! read more

Had a great experience here after needing my passenger window repaired. The appointment booking service was prompt and easy and they gave me an accurate quote that they in fact stuck with after the job was done. I'm very pleased that I chose to go with them and will 100% recommend to others. Thank you All Star Glass read more

I was referred to ASG from another company due to my "double impact" chip that was about quarter size. I visited the Poway location hoping to get repairs, but their staff was out on calls. Instead of returning for an appointment, I was offered a residential visit since I'm the primary caregiver for my folks. I was also informed my insurance would be billed which was a surprise, since the same company said I'd need to reach my deductible limit BEFORE I'd get coverage. The service was provided within the "window" I expected. The nature of the repair was explained and quickly and professionally handled. I knew in advance that chips are subject to spread and destroy windshields. But in that event, the cost of the repair would be applied to new glass. read more

Ok so I waited for my boss to get off one night. NO not to stalk her but she was just nervous and didn't want to be alone. So we left and man does she drive like a bat outa-hell! She went on her way and I on mine. I was driving a long when BOOM hit my window. I thought someone shot at my car and YES I almost (I said almost) wet my fricken pants! There was a huge truck infront of me and I couldn't catch him to get any numbers. He didn't have a cover and the rock flew out of the back. I had to do something so I asked around and everyone kept suggesting All Star. I called them and they came to my condo. Fixed it like that and now i have a gorgeous view! (it was getting pretty pitted out) I'm all about convenience and NOT having to go sit in a waiting area! I paid less then $200.00 so I was happy! Cheers read more

Super friendly service and our repair looks great. Front windshield repair due to a crack caused by a rock chip. read more

My first Yelp review ever but didn't know how else to express my appreciation for this company. We had a stress crack in our new windshield and not only did they replace the windshield with no problem, they went above and beyond with their customer service. As a new mom it's difficult to find time to get things like this done, especially when you need to leave your car and car seat...Allstar came and picked up my car, serviced it, and dropped it off after all in effort to make my life easier- which it most definitely did!!! This left me in awe and I am so incredibly grateful for this great customer service. Thank you Marcy and team. read more

My leased car was due back in less than 10 days when a damn pebble hit my windshield. Marcy told me the cost and explained the steps needed to to work thru my insurance. Within 15 minutes my claim was processed; my insurance confirmed the same thing Marcy had previously explained to me, that would be required based on my model (sensory calibration, no aftermarket option available, etc.) Marcy received the claim and placed the dealership order within 2 hours of my initial call to her. I dropped off my car at 9am the next morning and was out by 2pm. Full safety calibration and everything done thru my insurance. Highly recommend them! read more

All star glass always goes above and beyond! I have used them twice now and Marci always makes sure to take good care of us and get us in and out quickly! They are very fare with pricing and do great work! read more

Marci was very apologetic after I finally got an appt. to have my windshield replaced. The work was done professionally and she took $100 off to make up for the fact that I called the 1-800 number a dozen times over a period of almost two months in order to get the work done. In the end it all worked out, but it would have been a much better experience if she or someone from the 1-800 call center had just given me a 2 minute phone call at some point to get an update. read more

We had used this company before and had good service decided to go back for another windshield replacement, this time the experience was subpar and we will never be using this company again. I submitted my claim to the insurance company on Sunday, I call on Tuesday to schedule an appointment for mobile repair and was told I would receive a phone call to schedule an appointment. Later that day I received an email containing the invoice with a note stating to call the customer to schedule an appointment. I called the following day because I had never received the phone call, again I was told they would send a message to call me and schedule. Today July 15th 2022 I called again since I still had heard nothing about scheduling an appointment and I was told the shop is not answering their phone and I could schedule to take it into the repair shop vice having mobile repair. read more

I dealt with Marci & Juan at the Poway store. They are a five star shop. They do have my future business if need be.

Someone broke into my car recently, and in doing so, they smashed one of the windows in my car. Fortunately, my insurance covered the damage, and they let me know they'd have All Star give me a call to arrange an appointment. About a half hour later, I got a call from All Star and they found me an appointment for that afternoon. I was given the standard time frame of 1 -5, but Juan, their installer showed up right at 1. Juan was very professional and polite, and after surveying the damage, gave me a few options and supplied great advice. I was worried about the quality of the material they would have, but it was to factory specs. He spent a lot of time making sure all the broken glass was cleaned up and was done in about 45 minutes. Excellent service. read more

Super Friendly..Super Fast...Superb work. Walked in without an appointment in need of a chip repair. Marcie took a quick look and thought it may not be repairable. She said they would try but the repair may cause the small crack to spread. Either way, the windshield was going to eventually crack.. so I had them give it a shot. 30 minutes later... Success! Couldn't be happier!!! Thanks Guys! read more

Imagine my dismay when I stopped in here to find out about getting a window replaced in my house and discovered they only do auto glass. Yes, it's been that long, about 20 years, since this company went to ONLY auto glass. This makes them NOT All and not a Star. In fact, there are a hundred or more auto glass companies within spinning distance from this place. That makes them pretty ordinary and nothing special. A glass company that doesn't do glass? C'mon. read more

Great service today! Got my husbands windshield replaced. Quick and at a reasonable price!

Sloppy technician! I have a small leak on drivers side. Went to Poway location yesterday. To locate the leak the tech did an "air test" This consisted of taking an air gun & blowing all along the inside of the windshield to see where the leak was coming from..(later that day, I realized with that f***ing air gun, he scratched all along the inside of my damn window..) He ended up removing the weather shield on the outside of the windshield to add glue or adhesive or whatever.. I called to complain that he did not fasten it down all the way.. Next day..car wash..leak is MUCH BIGGER! I'll be demanding that $70 rip! Just made it worse! Don't go here..go to safe lite. read more

I uncovered Sara (2001 Z28) in the garage, only to find a crack in her windshield. We cried together, we asked ourselves "Why?", we talked and shared our deepest feelings. We decided to go to All Star Glass in Poway :) We ordered an OEM windshield from GM and waited about 2 months. It was well worth it, All Star Glass did a great job and now Sara and I are back on the highway of life together, it is all rainbows and unicorns, incense and peppermints. Great job All Star, KLAATU BERADA NICTO A+++++++ read more

Carlos, the installer, was personable and did a good job communicating the repair and potential issues that may come up. Despite having to schedule a five hour window, he called me when he was 15 minutes away which I appreciated. He was very customer oriented and made sure that all my questions were answered. Five stars for him. I had four contacts over the phone with Marcie and Margaret, one before the repair and three after. All four contacts deserve zero stars. The posture taken is accusatory and defensive - when questions are asked, they are answered in a way that shuts down the conversation, like they assumed that I was calling with a complaint instead of just trying to get information. It is clear that they see their customer as the insurance company, not as the car owner. Every time I called, I was placed on a minimum of a five minute hold. Every phone conversation started with them letting me know the call was being recorded, so I hope someone actually listens to the calls and is taking action. Me trying to get a simple question answered was turned into a negative service experience. I would not use All Star Glass again unless I could bypass their administrative "process". I ended up taking my car to the dealer to have the windshield inspected and to get my question answered. read more

My car got broken into and the thieves broke the rear quarter window. Called several places and All Star had a great price. Had the glass installed the next morning. Super quick and fast repair. Highly recommend and it was like it never happened. read more

Had a very small chip in my windshield repaired here. Now the chip has reappeared because the resin they used to fill it has come out. I called to see if they could fix it, but apparently they do not warranty their work on chips. I have had other chip repairs elsewhere that have never been a problem. Their receipt reads that they do not warranty the chip repairs against glass breakage--fine. But the glass didn't break, the resin fell out. Why would someone want to get their window repaired here if the company wont take ten minutes to fix something that they did, and that should have lasted for a long time? read more

Great customer service, fast repair and great price!! After a small problem occured, the management was on top of it and within 2 hours, called me back to tell me that someone was on their way to do my windshield repair. The technicians were extremely friendly and knowledgeable!! I'd highly recommend this company for your repair or replacement. (PS- We've used them through the years 3 different times. GREAT every time!) read more

Deceptive and irresponsible work. Technician broke the brackets off the side mounts to my windshield and instead of being responsible he opted to glue them down hiding his mistake. Not a small cost or amount of effort to correct. Stay away from this place, unfortunately it's one person's mistake but trust is a delicate thing. read more

I am extremely dissatisfied with the service I received at All Star Glass. The receptionist told me "sometimes with your kind of car you just have to deal with it". Ever since I got a brand new windshield installed there has been a terrible noise coming from my window. It sometimes clicks and rattles and sometimes it howls and sounds as though I am in a wind tunnel. I have already taken it back; they say they can't hear anything and that there is no way there is an issue because the man who installed it took his time. Every day I deal with this unbearable noise, and even though I am still paying off my pretty car, I feel hopeless and annoyed. I am tempted to go buy a new windshield at another company, even though mine looks good, I cannot live with it. Do not go to All Star Glass. read more

Last night someone broke into my car to steal an empty backpack.and shattered the passenger side front window. I called All Star Glass early this morning, and they said they would be here between 1-5. They knew I had to go to work, so they made my house the first stop, and showed up a few minutes after 1. The guy was very professional and took his time. He was very nice and courteous. I definitely would use All Star Glass again (although I hope i wont have to) read more

Turn off Poway Rd to enter. Excellent courteous and quick service. Best in San Diego!

The windshield itself was fine. However, the rear view mirror was not installed properly - they left almost 0.3" between the "foot peice" of the rear view mirror and the windshield. Because of this, the rear view mirror itself could not be moved into a straight position to see out the back of the car. We called them, they came out and not only stated that they installed it "to spec" and there was nothing they could do, they told us to go to Mercedes dealership and find a vehicle that's the same year (SUV is 6 years old mind you) and see if the install is any different. We just went to the dealer to have them fix it (at our own cost) - MB stated that it was in fact not installed properly - they fixed it in about 10 minutes and since we've been loyal MB customers for the last 16 years, there was no charge. read more