I hired Alex Martin to tint some ground level windows for our church. He showed up when he said he…read morewould and he did an excellent job of tinting the windows. He cleaned up and left no trace that he had been here. Great job. Reasonable prices.

great service and amazing quality…read more easy to schedule as well, highly recommend!!!!!!!!

Windshield replaced on car Easy to schedule!…read moreGreat price!! Quality service!!! Highly recommend

I'm not one to write reviews for the most part. But this business is doing everything they should…read morebe and more. Friendly. Professional. Fast.

I was paying out of pocket for a new front windshield, so I emailed several companies looking for…read morethe best price. Auto Glass Now was the first company to actually call me back, answer my questions, and get me scheduled. I did receive a lower quote from another company, but Auto Glass Now matched the price without any hassle, which I really appreciated. The whole process was incredibly easy. I dropped off my car, and when the work was finished, they simply texted me that it was ready for pickup. I loved how they took all the guesswork out of the process. Great communication, competitive pricing, and excellent customer service. I'd definitely recommend them!

We've been using AutoGlass Now for several years. Our construction company replaces a few…read morewindshields each year, and they are by far the best price we've found. We've always had good, reliable service and good customer service as well -- until today (09/30/2026). My driver called me so I could make payment over the phone, which we really appreciate that they offer this. Unfortunately, the lady who took my payment was pretty rude and made me feel like I was inconveniencing her. After talking with my driver afterward, he mentioned that she had been pretty rude to him in person as well. He said she was on a personal phone call for most of the hour he was there and was yelling at the person she was speaking with, which made everyone in the waiting area uncomfortable. We completely understand that personal things come up, sometimes at the worst times, but handling something like that in front of customers just isn't very professional. We've had a lot of good experiences with AutoGlass Now over the years, so we're not letting one bad experience take away from that. We just wanted to bring this to someone's attention so hopefully it can be addressed and other customers don't have the same experience.

Fantastic repair shop with top notch service. When our White Lexus Convertible was broken into and…read morevandalized, we checked the reviews of dozens of repair shops and this was the one with the best reviews. They more than lived up to their excellent reviews and reputation, the car came back looking new and they handled everything with the insurance company and made sure everything that was needed to be fixed was fixed which saved us a ton of headache. Extremely satisfied with the service they provided, and definitely a rank above any other body shop I have ever dealt with in my life.

Work was done and expected timeline and well. However, when we showed up to pick it up on Friday…read moreafternoon, we were informed we could not pay with personal credit card or check. It is very difficult to get a cashiers check at 4:30 on a Friday afternoon, we were not given any of this information prior to showing up when our car was completed clearly a breakdown in communication and unrealistic expectations for consumers.

Ricoh is a true professional! It was easy and quick to make an appointment to his shop at…read morehttps://ricoh.setmore.com. Once I arrived, Ricoh discussed different tint options and gave recommendations. His pricing was simple and reasonable. He installed tint on my vehicle flawlessly, professionally, and fast. I was in and out of his shop in 1.5 hours! I look forward to doing business with him again!

Great! Very polite and professional, fast work, great communication. I'm so happy with my car. It's…read morelike a million degrees cooler in there! As a side note: as a woman I felt very comfortable here. There are other tint shops where men are served before women, even if you walk in before them, and there's a derisive jokey eye roll vibe that... isn't great. Not so at Jim tint! I was treated kindly, like a regular person, and so was everyone else. Waiting room is comfortable, bathroom is clean, prices are very fair.

Sunroof shattered from highway debris. I called on Friday and front desk told me the warehouse had…read morethe part in stock and he would give me a call back if they could get me in same day or possibly tomorrow. I waited for 6 hours on Friday with no communication and when I called back, he just reiterated that he would call me. The next morning I called for a simple update but nobody picked up. 6-7 attempts later over a span of 5 hours, the same front desk attendant picks up and before I can get a word out, tells me I'm calling a lot and he's doing everything he can to track down the part, is facing issues with the warehouse and is currently looking on eBay for another one. My car is a 2013 scion tc and I understand sunroof replacement parts/glass might be difficult to locate, but a courteous and professional, open line of communication would have been much appreciated over 48 hours of just hoping they call me back...absolute waste of my time EDIT:Posted this review and no more than 30 minutes later, the owner contacted me directly, apologized for the lack of communication, ordered the part and offered a much appreciated discount. I appreciate the willingness to make this experience right!

This may not be a fancy shop with leather couches, TVs, and complimentary coffee--but what it…read moreoffers is far more valuable. The space is small, extremely clean, and smells great. Most importantly, the level of hospitality is exceptional. You can tell right away that the people here truly care about their work. They greet you with respect, keep you updated throughout the process, and take pride in doing a fantastic job. That kind of genuine service is rare to find these days. For context, I needed a windshield replacement on my 2025 Hyundai Elantra. The dealership quoted me $1,043, and another shop in Cambridge, Ohio quoted $720 (including calibration). I had the same work done here for $485--with a much better overall experience. I'm a customer for life and will gladly recommend them to anyone.

Great service at a great price. Cracked the windshield on our Subaru Outback and needed it…read morereplaced. Got several quotes and Novus was the least expensive for the same glass as the others.

Misleading and extremely frustrating experience…read more We contacted Novus Glass based on a referral. From the beginning, the shop manager, Charlie, insisted that we pay for the services separately from our insurance claim. He texted my son, who is the owner of the vehicle, and assured him that our insurance company would reimburse him after the work was completed. I contacted our insurance company directly, and they told me that this was not correct. According to our insurance company, Novus Glass would be reimbursed directly after the services were completed. After filing the insurance claim, both my son and I repeatedly tried to contact Charlie, but he would not return our calls and did not respond to our text messages. I then contacted Novus Glass corporate and was given the phone number for the franchise owner, Mark. I explained the situation to Mark. He essentially told us that they were not being paid directly by insurance companies and that we should follow Charlie's instructions. I pointed out that Novus Glass' own website states that they work directly with insurance companies for payment. Mark said he would speak with Charlie and get back to me. He never did. After receiving no resolution or follow-up, I ultimately had to cancel the insurance claim with Novus Glass and have the work completed by another company. The entire experience was unnecessarily difficult, and the lack of communication from both the shop manager and franchise owner was extremely disappointing. Based on our experience, I would recommend getting the payment and insurance process confirmed in writing before allowing this company to perform any work.