Worked 30 minutes took out one window that we could see through. Left window we couldn't see…read morethrough. Window they did replace they left rubber hanging out around window. They also tried to hide with screen door. Sorry service I wouldn't give them one star. Michael Payne

Glass Doctor administrative offices are in Greenville SC but they are as close as your phone and…read morethey have technicians in other cities, like Asheville. Paxton lives in the Asheville area and came out right away to look at a sliding window in my metal building that had been broken during the course of a break-in. He measured and offered a solution that was much, much more reasonable than the estimate I received from the supplier of the metal building. The time between ordering the glass and installation took about 2 weeks but was well worth the wait. Paxton is a professional, pleasant, engaging and customer oriented. His work is very good and he is very neat while going about it... I recommend Glass Doctor. P.S. They saved me over $1,000 !!

Not the most professional or flashy outfit out there. Arrived in a beat up minivan and looking a…read morebit shabby, but the work was fine. They were nice and polite. Their mobile service is less than Safe-Lite's in store price.

Completely awesome experience. I had a cracked windshield, called and spoke with Glen. He ordered…read morea new one, set a time and date for me to cone in. I was on time, they were ready and waiting for me to arrive. The owner himself installed the new glass. It was done when he said it would be so my time was not wasted. Overall a great experience. Price was exactly as promised and he even was able to install new wiper blades for me. I felt good leaving there, and the work was excellent.

We stopped in expecting to spend a couple of hundred dollars to address a rear view mirror issue…read more Andy came up with a no cost solution, plus he was able to immediately make the repair. During our short wait another customer was checked out. It was apparent from the conversation that he was also very happy with the service and the cost. All interactions were done with a smile and a friendly attitude. I highly recommend this branch.

Had a windshield replaced at this location. Service was very quick and very well done. They checked…read moreinsurance for me and worked with me to get a reasonable price. Technician seemed very knowledgeable and were helpful

Our Lincoln Navigator took a large rock to the windshield driving through Atlanta, causing…read moremajor/multiple cracks across our windshield. We immediately phoned Safelite. The customer service we received from that call through completion of the replacement was exceptional!! Due to our travels it was difficult to fit in an appointment, but the Safelite reps worked tirelessly with us to find the best appointment and location for the replacement. On the day of the appointment, it rained unexpectedly, and we had nowhere to provide cover to complete the service. However our tech, Michael (from the Asheville, NC office) encouraged me to think creatively to find a location and stayed with us for 30 minutes while we found a solution. He then drove an additional 15 minutes to a local garage where we could safely under cover complete the work. Michael willingness to think outside of the box and go the extra yard was unexpected and extremely refreshing! As the owner of Yonder Luxury Vacation Rentals, we subscribe to the policy of "exceptional hospitality", which basically means we will look to do everything and anything to create the best guest experience for our customers; so, it was refreshing to see Michael & Safelite exhibit that same exceptional customer service to us!! HIGHLY recommend using Safelite!!!

Poor experience all around. Booked a mobile replacement and confirmed it could be done properly…read moremobile. Cleared calendar. Got a call from the tech day of saying it couldn't be done mobile. Had to schedule a full day in the shop. After repair noticed a white substance on the rain sensor. Had to go back to the shop to have it cleaned off. Showed up again. Went back again. They were using some kind of gel that they knew left a residue. after the third trip I realized they disconnected my dash camera and didn't say anything. Called the shop. Amanda (asst mgr) was unable to say anything except "it wasn't connected when it came in" (not true - nice thing about a dash cam is I have the video from when i pulled in) and "we aren't liable for third party devices." not sorry no request to bring it in to make it right. etc. avoid if possible and check their work if you have to go

When you call in, you don't talk to the shop itself., you talk to a nationwide automated service…read more They transferred me twice and then hung up on me. I guess they don't want my business. If you're going to use an automated service instead of a human being, don't have a crappy one.

Brought my Crosstrek here on an insurance claim - front end damage from road debris. Grill, bumper,…read morehood were affected. These folks got my car back to me in 10 days and it looks terrific! They even found some work left undone by another shop (from a previous claim) and got it covered and repaired too. Couldn't have been easier - they worked directly with the claims adjuster. All I had to do was drop it off and pick it up a week and a half later. They will have my business as long as I live in this area.

Luke did a fantastic job: he updated me along the way, found a great price for tires needed and…read moredealt with my insurance company. He called me when he said he would, very friendly, knowlegeable and professional. Christine greeted me when I first arrived and I knew I was in the right place. She was so helpful and understanding. She also helped me with my rental car return. In the end my Subaru SUV looked great. What a super team, great job. These are the people you want working on your vehicle.

Just wanted to give a well deserved shoutout to Christine and Sierra I had a situation where an…read moreinsurance company was failing to properly communicate with me about the status of a vehicle that was sent to Caliber Colision for the initial adjustment and claims process. Both Christine and Sierra were extremely pleasant to speak with and more than happy to answer my questions on multiple occasions and provided any information that they could.