1. Auto Glass Fitters

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7 years ago

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People searched for Auto Glass Services 212 times last month within 15 miles of this business.

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Auto Glass Now

Auto Glass Now

(57 reviews)

My advice is to make sure you know what you need ahead of time, and understand your insurance…read morecoverage! That way Misty does not need to get involved and come to your rescue! My windshield cracked on a Saturday morning. I called my insurance (Progressive) immediately, expecting everything to be 100% covered. Well, my plan does not include comprehensive glass coverage as Georgia does not require this (most other states do). I would have to pay my deductible for the windshield, and they would cover the balance. They put me through to glass claims, which is run by Safelite. I was told I had to go in person to a shop to get this fixed as my car is new (2021 Honda), and the safety features had to be recalibrated. Progressive sent the referral to Auto Glass Now, who called within the hour to schedule my appointment. They give you an appointment date, and the time is up to you. The work is completed first come first serve, so you might have to wait a while if there are other cars ahead of you. This is my only gripe here as I spent hours waiting for my car to be done (twice). Thankfully there is a Dunkin Donuts directly across the street with Wi-Fi, so I was able to post up there for a little while. I'm sure Auto Glass Now installed whatever my insurance company referred them to do. There was a very obvious sign at the front desk stating this shop does not do recalibrations. I asked about this, and was advised to go to the dealership for this. They also explained that Safelite disconnects all the safety feature wiring when they do replacements, and Auto Glass Now only dismounts the camera from the windshield, so I might not need the recalibration. (and at the end of the story, it did not need to be recalibrated). The next day, I went to Grainger Honda on Chatham Parkway (see my review on their page if you want to follow my saga along *eyeroll*). They told me the safety features were not going to work because I now had an after market windshield. They gave me a quote for how much the Honda brand windshield and the recalibration would cost (over $1,800!). At this point, I was so distraught and my fiancé took over my situation. Somehow he and Misty worked some kind of magic where Progressive would pay for Auto Glass to replace the new windshield with a Honda brand one. It was ordered immediately and installed on the next business day, with no additional cost to me. I cannot thank Misty enough for being so patient and flexible with my situation! These kinds of car troubles can be really difficult and she made this such a smooth process.

DO NOT USE THIS COMPANY. I Brought my daughter's car in for replacement of rear glass in a…read morehatchback. They did not even attempt to remove the broken glass in the back and left all the broken glass inside the hatch back frame. When you open and close the hatchback it sounds like a rain stick. I called and spoke with a "district manager" and she said they can't vacuum out the hatch. These guys are terrible.

Auto Glass Experience

Auto Glass Experience

(5 reviews)

Sadly, multiple items have been locked up and hit my windshield. My crack was from top to bottom…read moreand completely across the windshield. I did have an appointment for them to come to my house, but it's raining and I didn't really have a place for the car to be covered while they did the replacement, so they offered to reschedule or I could come to the office. I opted to come to the office. Everyone was warm and welcoming, took the car straight back into their garage and immediately started working on it. They did bring me outside to show me the scratches and dings that were pre-existing before they got to work. Unfortunately, I don't have insurance that covered windshield replacement, but they are reasonably priced! I've spoken with Steve, Tiffany, and William plus the guys in the shop, and everyone was helpful and friendly. Hopefully I won't need them again, but if I do, I will definitely use them again and will recommend to friends and family!

The company is a MESS. I tried to make an online appoint twice. When I got the confirmation, it…read morewent to the wrong e-mail and had my phone number incorrect both times (which explains why they never called me). When I called them, they put me on hold in order to connect me to the shop near me. After being on hold, I was routed back to the main menu and another representative answered the phone and I was asked to explain everything again. It was ridiculous! How can I trust them to do a good job with my windshield if they cannot even have a reliable internet portal and phone center. They need to get things in order!

Auto Glass Fitters - autoglass - Updated October 2026

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