My Prius had the catalytic converter stolen while I was in town for a relative's college…read moregraduation. I called Justin at Richard's Auto Service, and he was able to take care of me. He was familiar with stolen converters, able to give me ballpark estimations for time and cost, and allowed me to tow my car to his shop so he could give me an assessment. His honesty and integrity provided me peace of mind. This is a good man. Thank you.

This is the only place I like to go in Harrisonburg to get my car looked at. Richard is super nice…read moreand fair. I went in at one point because I thought something was wrong with my breaks and he assured me it was just dust and that they are fine. A lot of places would have taken that as the perfect time to charge you for something you don't need... Plus, he just seems like a really nice guy. Not trying to sell you a million things you don't need or stuff like at AAMCO. He also gives good advice on different options based on how much you're in a position to spend and what would be best. Has fixed the AC and oil leak on on my '01 Explorer.

Did a great job and didn't take long. Quoted us a lower price than others too. Would use them…read moreagain.

I had my car for two weeks and someone rear ended me while I was waiting at a red light. Steven…read moretoyota, recommended I went to Dan's Body Service. Keith Bowman was very friendly, definitely very knowledgeable. He was honest about the time the work would take to get done and kept me updated while they had my vehicle. I teared up when I went to pick up my car and finally saw it. It looks as if nothing ever happened to it.

Not a clue with regards to custom or classics. If you have a VIN code for a repair or an insurance…read moreclaim this may be a good place to go. Receptionist / desk person was friendly and hospitable but not able to understand what "blast and etch-prime" meant...because this is a repair center, not a real body shop. No worries. I just wish someone had noted this in comments before I drove all the way out there...

The first time I left car, they displayed great customer service. Then it came time to get my car a…read morefew days later and they did a great job on 90% of it. There was one area that they seemed to have done a sloppy casting job on and I pointed it out. They took it back and "fixed" it while I waited. A few minutes later they returned the car to me (it still looked sloppy) and wished me a good day, not bothering to ask if it looked better or if I was happy with the results. I left thinking I could live with it but returned it two weeks later so they could fix it. It's a new car so I wanted it as close to new condition as possible. They took it and gave me a ride to my home, promising me that they would come pick me up later that day to get it. Later I got a call saying that they could not pick me up and my options were to find a ride or leave it until the next day. THIS WAS A HUGE INCONVENIENCE. I ended up leaving it since I could not find a ride to Harrisonburg. They also TOLD me, not ASKED me that they were going to drive my car to me the next day. I am uncomfortable about strangers using my stuff, so I was not okay with it. Their assertiveness was certainly a turn off. I could tell they just wanted to be done with dealing with me. Once I got my car, it looked better but it still looked like a band-aid solution. I'm not impressed for being the highest rated body shop in Harrisonburg.

I manage a hair salon. Needless to say my car has seen its fair share of hair, grime, spilt coffee,…read moreon the go meals, and various beauty products. The last few months I've had a lot of chronic pain in my back. As a result my car kept getting pushed to the bottom of my to do list. Perfect touch not only completely renewed my car back to its original condition but took away all of the stress I would have put into a lengthy weekend trying to clean it out myself. I couldn't have ever gotten my car looking this good on my own. He was non-judgmental, friendly, flexible, fairly priced, attentive to details, and accommodating to my busy schedule. I will be recommending them to everyone who cares to listen because he really does have the perfect touch. Thank you so much.

Needed a good interior cleaning. This car is used on the farm, has a German Shepherd riding in it,…read morea good amount of sand from a recent beach trip, coffee stains and much more from kids. I was very impressed with the end results, absolutely shining and almost looked brand new! Professional and clear conversation with the staff. I would definitely recommend! Price seemed a little high but the job was well done.