The entire staff welcomed me with professional experience. They definitely honor their business quote "No Pressure. " I would recommend anyone to see the staff. They will take care of you. A satisfied customer. read more

Service and sales are spectacular! Darlene in service is a gem! She goes the extra mile fur the customer James in sales is fantasti! read more

Beware of this car dealership. The car quality was good and the sales process was fast, but this dealership puts winter tires on their inventory. Do your own research to make sure you are comfortable with winter tires, I found out too late that they are not good for everyday usage that's not winter conditions. This dealership told me that winter tires were no different than regular tires and it was only after I had left and went to another car dealership for a service inspection that I found out the truth about the danger these tires present when not used in winter conditions. When I voiced my displeasure with the situation the only solution presented was for me to have to come back to the dealership and they would pay for half of the transfer to standard tires with the work being done at their shop, meaning more money in their pocket. The best solution would have been for them to request proof of my receipt for the tires I bought and compensate me in full for them. If you choose to use this dealership just be aware of the tires they put on the vehicles you look at. read more

Finally! A dealer figured out how to sell vehicles in a professional way. I looked for a new f150 for a long time, (like my wife makes fun of me -kind-of-long). I wanted to purchase locally so I searched every local dealer, talked to salesman after salesman and could not find a vehicle I felt comfortable with purchasing. One thing kept interrupting the deal I would find, I was comparing local prices with AutoExpress. I tried to give my local guys every chance, but salesman would look at a vehicle I would show them on my phone and see the price and say, we can't come close. So, I decided to take a 2 1/2 hour drive to check out AutoExpress. I thought it would have to be some bait and switch plot with the advertised prices I was for. I was mistaken! When I arrived in Lafayette Indiana (a nice little town btw), we pulled on the lot and started walking around to find a huge inventory. Strange enough, all the doors were open and the keys sitting inside so we could start em up. Funny thing, we still had no salesman (ya know the hovering vultures waiting for their prey)...lol. We had to go inside and request a salesman. So to wrap up this long review, we found a salesman (a great guy named Mike) took a f150 for a spin then went over numbers. Im still waiting for the backdoor fees to hit. But, again I was wrong. There are no fees other than like 150 bucks and TTL. Boom. Try to find that somewhere else! So, seeing that there were no gotcha's, I'm the proud owner of a 2017 f150. Oh, and they don't haggle on price. You don't have to do that because the vehicles here are typically thousands less than other dealers. I highly recommend AutoExpress cars! Even if it's a half day drive, it's probably worth it! UPDATE: So I found out that my truck has had some body work done. I'm knocking off 1 Star for this. Yes, I could probably knock off more but I also understand that "dealers can't know everything about a vehicle they purchase at an auction." With that said... I'm updating this review because I feel like they "should" have been able to detect that the door had been repainted. (There is a run in the paint under the door handle...which I unfortunately didn't notice on my inspection before purchase, but quality professionals in the industry should easily spot). I also found overspray on a plastic trim piece that didn't get taped off properly... So it's obvious this wasn't a run in paint from the factory. Hope this helps Yelpers! read more

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I recently took my 2019 ram into for service/check engine light. Was given a quote for roughly $800 for a new part. Truck was at their service shop for 2 weeks. Went to pick up the truck and as I started the truck and was going to leave I noticed the check engine light was still on. After asking about the issue with the tech and service manager I was told I needed to take it to a local dealer to get the part programmed and the next available appointment was a week out. Plus an additional $175 fee to get the part I already paid for programmed so my truck could see it was fixed. This should've been discussed prior to repair. Now I get to pay more money to someone else. After 3 car purchases here, they will not receive any more business from me. read more

I put a down payment down on a vehicle at Auto Express. Several days later another party shows up and purchases the same vehicle without having a down payment on it! I always assumed first person to put money down gets it. All they had to say was sorry. Very unethical dealings. read more

Picked a car online, made a deposit, worked out a Saturday test drive/pick up with the dealer. Only caveat- I was coming from 4 hours away. Dealer knew that. Arrived to find that the car I chose didn't have pictures on the trunks interior ceiling that had gouges scratched across it. Multiple gouges. And stains. In the ceiling. Brought it up to Vinny who casually brushed it off, said he had no idea, and offered us a $300 discount. Asked if we could get a thousand dollar discount on another, more expensive car, to which he laughed and said no. We left. Along with another couple who were griping about the condition of the car they saw online. My advice? If you live local, check them out. Farther out? Look by you. Day wasted. read more

About 6 months ago we bought what to be a near pristine low mileage 2014 Chevy Silverado from Auto Express. Initially VERY happy with it but then I started noticing paint bubbling on the rocker panels of driver and passenger doors. The paint was completely clean and new/fresh so this wasn't noticeable at purchase. Hoping it would be surface rust and a quick repair, NOPE. Both rocker panels are rusting with parts of each barely there and crumbling under three new rock chip protection paint (thick, rubbery paint on the bottom of the rockers to prevent rock chips and RUST. It's going to cost us upwards of $3000 for the repair. BEWARE OF AUTO EXPRESS CARS. They do apparently hide problems so you can discover them later when you are stuck. One body shop asked me if I really thought it was worth it to repair. I told him the truck is new to us and I'd just had the full underbody Zeibarted. No way we can just let the truck rot out from under us after $28k spent to buy it. read more

Auto Express - Passenger side. Rust and paint bubbling all along panel. - Car Dealers Near Me - Lafayette, Indiana

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After failing to trade cars at bob rohrman I tried this place. Glad I did! They actually helped me and gave me a much better deal. Ask for Armon, he doesn't mess around. read more

If you're tired of getting ripped off at dealerships and their slimy sales tactics, shop here for something different. Prices are clearly marked on the windshield, and the price makes sense based on the vehicle, model year, miles, etc... The fun part - all vehicles on lot are unlocked and customers are free to explore without a hovering sales person. We shopped on an extremely busy Saturday. To speed up the process, go in with your credit unlocked and at least one pre-approved loan. Most of our wait time was due to us having to unlock our credit (on our phones, what a pain - lesson learned) and waiting on loan approval. The sales team will offer gap insurance and extended warranty during the paperwork. Take it or leave it, it's up to you. A lot of the cars are from rental or corporate fleets, wholesale purchases, or private trades. There is a smaller private dealer in town that specializes in the high end used market. Auto Express goes a half-step below that and adds volume. We were looking at 2016 new minivan around $30k at dealerships. We found a 2015 model same van with mileage for $18,500. A no-brainer deal! read more

Brian Stout is the man to see. This was our third purchase from them and it just gets better every time. Just bought a 2017 F150 and after getting home realized it didn't have a spare. Notified them and with on 2 days called me up and told me to stop by they had on for me. If you're looking for a no hassle painless experience stop in and see Brian. read more

Auto Express - Love it thanks again - Car Dealers Near Me - Lafayette, Indiana

We have purchased our last 2 vehicles through them, and we have been very happy with the sales process, price, and vehicles. We would use them again to purchase a vehicle, but one word of caution, DO NOT BUY THE SERVICE CONTRACT WARRANTY THROUGH VERITAS SIMPLICITY, they are a scam and completely unethical. I'm surprised Auto Express even does business with them, due to that fact, your review went from 5 stars to 3. Veritas would get a negative 10, as they treat auto shops and customers with their contracts terrible, they use every tactic to not pay for repairs, even if they clearly should be covered. You are basically paying thousands extra for nothing but a headache! I'm fairly certain my auto shop will no longer do business with them. READ VERITAS REVIEWS online if you don't believe me and don't fall for that service contract warranty scam! Shame on you Auto Express for involving your customers with their scam business. read more

The BEST car buying experience I have ever had. Having just moved here from California, and having to experience the car salesman type environment, which is never fun, this hands down IS THE BEST place to buy a car. The guys here are pros, and make you feel like they are happy to have you rather than try to shove you in a car. The salesmen do NOT make commission on their sales. This is a similar model like CarMax except 1000x better and much more satisfying. Why? Because this is a locally owned business. I met the owner, Nathan (introduced to me by my sales rep Jeremy, whom I've had an awesome experience with) who was gracious and thanked me for my business. The experience was so great, even my Dad felt he didn't need to interject like he maybe would have if I went to any other dealership. On the website, there is an option to text a sales rep until 11:00 pm!! I used this service twice and both times, I worked with Jeremy. I GOT TO SPEAK TO A REAL PERSON OVER TEXT THAT TOOK CARE OF ME IN PERSON. THAT IS PHENOMENAL! For anyone looking at reviews of nearby dealerships, please consider buying here. *They get BUSY, so come early *If you go in the morning, text or call the night before to ensure the car is still on the lot. They WILL hold them for you! I told Jeremy I would be there at 9:00am and he promised to hold it until 10:00am, for example. He mentioned he had two other people call about the car this morning, but promised me he would wait until I got in. A few details on my car and experience: Trade in: I came in with a White 2009 Chevy Cobalt LT Sedan that I just drove across country with 119,200 miles, the check engine light on, one key, and a mess inside (sorry, AE porters ) they offered me $1500 for my trade. I expected $1100-1200. Financing: He asked what I was looking for for monthly payment. I said I was comfortable with $230-250. He got my info, shot it out to the banks. I got a 4.59% APR and four options for payment which were - Monthly Payment on Loan, factory warranty - Monthly Payment on Loan, their warranty added - Monthly Payment on Loan, plus GAP - Monthly Payment on Loan, plus GAP plus their warranty. It was about a $20-60 difference between the four. NOTE THOUGH: My TransUnion credit score was 710. I do, however, have a pretty large amount of debt. I mean large. Like student loan sized large without it actually being student loans. I chose Monthly Payment + GAP. My payments are $252 per month! Look. If you have scrolled past all the crap I just said above the only thing I will say is if they have what you are looking for, in your price range, Do. Not. Sleep. On. This. Visit Auto Express!! read more

Auto Express - Car Dealers Near Me - Lafayette, Indiana

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Complete nightmare spent 28k on a 2017 lincoln mkc with only 27k miles motor was junk when I bought it and went out within 3,000 miles of purchase. They do not do a thorough inspection like they claim make sure you get a 3rd party inspection done before purchase and save yourself the headache because they do not care after they sell it. read more

Bought 3/4 ton truck and very easy experience w responsive staff at all levels. Definitely a well run business. Had some minor mechanical issues after delivery and their service department was actually happy to help. Got in w/in days and problems solved for no extra charge. All dealerships should be run like Auto Express. read more

I went in Sunday evening to look at some vehicles, not really know what I wanted. By the time I left, I had my heart set on a Chevy Traverse. Monday evening I went in and Brian helped me get in a few cars so I could test drive and compare. I had already looked through their inventory and had a list of vehicles I was potentially interested in. I loved that it wasn't a stressful evening. I got a plate and got to drive whatever I wanted, without and sales pitches or hassle. I decided on the Traverse and Brian handed me over to James, since he wouldn't be in Tuesday and it was just about closing time. James let me put $100 down and placed a hold on the vehicle for 24 hours. I got a quote from PEFCU for a loan and when I got back Tuesday, James was able to get an even better quote from another lender (which wasn't easy easy), went through all of the warranties and paperwork, hooked me up with some new tires, and sent me off in my new, BEAUTIFUL SUV. James was patient, kind, and not at all pushy. He also made the experience fun for my seven year old, who isn't always the easiest to keep entertained. A special shout out to Amy R. for helping as well and pointing me in the right direction. This company is well-run, friendly, and extremely helpful. I definitely recommend purchasing a vehicle here!!! read more

The good: The keys are in the cars and they are unlocked. So it's easy to check them out. Prices are decent. The bad: good luck getting a sales person to help you out. We were ignored even after going inside. The sales people must not be on commission because they aren't in any hurry to help you. The ugly: Manager guy is rude, needs a vacation. We came in ready to buy. We gave up and went elsewhere. read more

I would not buy from them again if I could not see the vehicle in person. I was an out of state buyer and did not drive the truck before buying. I asked the sales person to test drive the truck for me and I was told that he did and the truck was in very good condition. I asked him specifically if the transmission had any issues while driving like jerking, slipping, or hard shifting and he said that there are no problems with the transmission. My truck was delivered (over 600 miles away) and within 30 seconds of me driving the truck I noticed transmission problems (slipping, jerking, hard shifting). They must have noticed this when they had the truck, its noticeable right away. The sales person told me to take it to the GMC dealership and get it checked out. GMC thinks it's the transmission oil which is backordered and I have been driving my truck now with an awful transmission for over a month and no one really knows when the oil will be in stock. And who knows if the oil will fix the issues. Texted the sales person that I had been texting throughout the whole buying process and never got an response back. I guess they made their sale. Would not recommend buying from them if you can't test drive the vehicle. read more

Auto Express - Car Dealers Near Me - Lafayette, Indiana

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Second time buying from this dealer. Great experience with Bill Ahler! No pressure and took time to explain the process.

All their cars show having fog lights online but they all do not. Bought a car in 2017 and just had to get new tires because of dry rot on them and found out they have a locking lug on them. Auto Express didn't mention it to me nor provide one. They didn't want to accept responsibility for it because it's been 2 years. Said I must've lost them. read more

Hands down the best buying experience we have ever had. Travis, TJ and Curt are amazing. The truck we initially pick had an issue. TJ and Curt made everything right. Facilities are amazingly clean and comfortable. Staff are friendly and helpful. Anyone looking for a great quality vehicle should go to Auto Express in Lafayette, Indiana read more

I am waiting for over a month for the title of the vehicle that I bought. I paid cash for the vehicle and I feel like I'm getting the run around. How can they sell a car that they legally don't own. Sounds criminal! They knew I was coming to look at the car and it was absolutely filthy! I wouldn't even sit in it. I had to ask them to clean it before I took it off the lot. Just an all around bad experience. I should have just left. read more

My 19 year old saved up, worked hard for Jeep Wrangler Rubicon. Looked for 2 months. He Found one here at Auto Express, a 2013 Jeep Wrangler Rubicon, Navy Blue. We did our homework, spoke to 2 managers up there, got a video, read the car fax, he got financing. He put his deposit down and I drove him up there 4 hours away. Jeep was not ready, they said engine light was on, by the way we made appointment with them, they even told us to ask for Alonzo since he worked on Saturdays. Alonzo said they did not tell me you were coming today, I said well we spoke to Mike the manager and told him. I even have text messages telling him thank you, we will be there Saturday....My son who works hard and has perfect credit has sunk his savings account into this Jeep. They LIED!!! Every week it is in the shop. Injector O-rings, coolant leak, crank shaft sensor, fuel cap, emissions system all screwed up. Long story short, $4,000.00 into repairs, and it is out of commission AGAIN! DO NOT GO HERE!!!! THIS PLACE SCREWS PEOPLE. They knew my 19 year old son had the financing to get this Jeep, and they STOLE his money. When somebody lies, they stole his money! He could have gotten any Jeep on their lot and they could have made more money, but they wanted this JEEP GONE! Now I call they BBB in Lafayette, IN. I also have retained an Attorney. No warranty or not, I will keep talking and I will let people know this Place does not care about people, no relationships. I have bought 4 cars from the same place in St. Louis because relationships mean something. NOT HERE!!! I do not know how they sleep selling people crappy cars and lying. Hopefully attorney and BBB will get somewhere. PLEASE heed my warning...go buy somewhere else if you want confidence in your vehicle and a place you can trust! read more

If you need a car, Bill Ahler is the guy to see! Super friendly, knowledgeable, and will do everything he can to make sure you get what you are looking for. Auto Express also has the best selection of pre-owned vehicles in the area. This was easily the best experience I've had purchasing a vehicle. read more

If you want a great experience purchasing a vehicle this is the place to go and ask for James Downey. James went above and beyond to provide the best possible service with my auto purchase at Auto Express. There was no pressure and the knowledge and customer service made it a top of the line experience. Great team work as well and a Thank You to Joe for closing the deal for James on his day off. The process went so smoothly and the vehicle was ready and in tip top shape for the day of purchase. I recommend starting with Auto Express on your next auto purchase. Save yourself some time and money on your next search for a vehicle. read more

I sent a text regarding a car in their inventory. Although, Joe was not able to meet my price, he was very friendly and informed. He went the extra mile to offer his professional opinion on other cars i am considering. If I am in the market again for a car, I will call Joe. read more

A different experience in car buying. Cars are open and sales people stay in the office. Prices are lower than most. Makes you wonder why. Don't haggle much on price and offer as low as possible on your trade. Might be worth looking at a more expensive vehicle elsewhere and get more for your trade due to tax benefits. read more

Best used car dealer I ever seen, no commission, no pushy, real trustworthy, TJ, Robby and Travis offered top class customer service.

Not sure what has happened here. I have shopped here before and treated well. We waited 25 minutes to be helped after arriving. Several workers walking around letting us know someone would be available soon. ( not many customers around) my son found the truck he was looking for and wanted to test drive. After salesman finally helped us took another 20 minutes to begin test drive. When we got back ( they were supposed to appraise his trade) we sat for 40 minutes waiting for this salesman to help a customer who showed up while we were on test drive ( again several other associates around to help- we had to wait). Once we talked to the salesman he handed the keys back to my son and informed him they didnt want to appraise his trade. Not sure what was going on- we left. read more

I purchased a car from Auto Express on May 2, 2015 after visiting them initially on April 29 to look at vehicles. This was absolutely one of the best car buying experiences I have ever had. I worked with Curt Beaman, Brian, and Mike. They were all courteous knowledgable and low pressure. The deal was handled quickly and professionally. They treated me respectfully, and I like their approach to sellIng cars. I found that there pricing was really fair and the quality of the cars they sell is really high. I would not hesitate to return to buy another car or recommend Auto Express to friends and family. read more

Real nice to be able to look at the car and sale yourself first without any pressure, then ask your question from a sales rep. Then another big plus thing you can drive the car without a employee with you, being a used car needs to be check out well selling yourself more. Real nice only having talk to a good sales rep. and not some fast talking con artist that trying rip for every penny he can get out of you. All over it was a enjoyment buying at Auto Express. read more