Wow, what a difficult Dealer. I am trying to buy a 250k Vehicle. It iss on their showroom, but…read morethey won't let me verify its running state with a test drive or starting it up. There are several Ferrari 488s in Dallas to choose from that are cooperative. No need to waste more time with these folks

I reached out about a specific car via a third-party site to Lewisville Autoplex. My inquiry was…read morealmost immediately responded to and within less an hour, I got in touch with Matthew to schedule an appointment. Communication was easy and upon physical arrival to the location, someone greeted me and directed me to Matthew. I was presented with the car that I was interested in and we ended up going to see another car elsewhere before making our decision. Ultimately, the car we chose, the 2024 Mitsubishi outlander, had the best look, feel, and amenities we were looking for, and ultimately, we decided to move forward with the purchase. Matthew, David, and the entire team were very reasonable in our dealings about price of vehicle plus the trade in, and we felt like our purchase was fair. Overall, we are very happy with the purchase and are looking forward to starting our journey with this group over the next several years.

Best experience I've ever had buying a car. No pressure…read more No hassle. Super fast (less than an hour) and I was motoring away. Quality automobiles at fair prices!

They really are the typical used car sales BS, I was told that the C8 was in perfect condition, I…read morepaid the full asking amount and the shipper sends me photos of all the areas that were chipped including the winshield! Long story short if you plan on purchasing any vehicle from these people spend a few hundred bucks and get an independent inspector to give you the true condition of the car!

Straight forward and helpful. I asked price of Mercedes and Ushan help me lot and nice trustworthy…read moreperson. Car was exactly what I was looking for. The lot is not fancy but very knowledgeable and honest dealer.

This place is deceptive! I do not recommend. We drove off in a Colorado Chevy 2017. Found out that…read morethe heater didn't work. So we took it to a shop. Well that's where we found out that heater went out and the transmission had multiple codes! MULTIPLE CODES! They(Drive Time)had been swiped it clean in the past! Long story short, we took it back to Drive Time. I then went to a reputable dealership and bought different vehicle. While in the process I was alerted that Drive Time had blocked me from being able to use anyone else for financing a vehicle. Basically, I would only be able to use Bridgecrest to finance a vehicle. Well fortunately I received some help and also was able to bypass due to having a great credit score! Needless to say, I would never recommend dealing with Drive Time! The deception of swiping the codes clean is despicable! The worst thing is you sit there and visit with these salesmen and they lie to your face about the quality of vehicles they're selling!

Terrible experience here Mike and his team got me in a car that immediately was in the shop after…read morepurchasing the vehicle. Gave me 1-800 numbers and never solved my issues. Worst experience I have ever faced with a dealership and likely the worst 2nd hand vehicle I have ever experienced. They are not willing to add help anywhere and just say this or that is out of their control. Edwin, Zane and Mike said the cars go through a deep inspection and I'm likely needing a new transmission right out the gate on a car I just purchased last Thursday...

214-600-9196 who use this number that is scammer. He said car still available that already sold…read more Try to sell other things. Your time is important and other people's too. You guys are the perfect reason why people call used car dealer is scammers.

I bought a Ford transit with bad engine I paid cash they refused to give some money back to fix the…read moreengine

I had a great experience working with Anwaar Hussain during my recent car purchase. This is my…read moresecond car, and compared to the dealership I visited for my first one, Anwaar's service was on a whole different level. He was incredibly kind, welcoming, and never made me feel rushed or pressured into choosing a vehicle. Throughout the entire process, he was transparent, patient, and truly helpful. I really appreciated how comfortable he made the experience, and I would highly recommend Anwaar to anyone looking to purchase a car.

I brought my Passport here in July 2025 for some recall fixes. The service department rep was super…read morefriendly and she walked me through the process. She said it might be ready the next day but called me that afternoon to say it was ready to go. They fixed my ride and left it in good shape - not a big mess to cleanup at all. In fact, she works better than before. Afterwards, though, I got email after email after email about extending my warranty and surveys on how they did. I gave them good marks, but the barrage of emails, which still continues a couple of months later, is tiresome. Probably nothing on this actual establishment about the emails, but damn. All in all, I would recommend this place to others.

Lovely people - they treated my son like family. Before they let him drive away, they rechecked…read morethe tires & fluids. A few days later, we discovered that the car needed a new battery - called them, and they replaced it. They have a good variety of vehicles under $8000, so he didn't have to settle for a loss-leader. Keep in mind, these vehicles have high mileage, but the people want you to have a safe, reliable vehicle. They will help you if there are problems after the sale.

It was hard to even give these people a star. They deserve no stars. Bad customer service. After 3…read moreweeks searching for a car. My husband and I found a car we really liked at this dealership. A used Mercedes-Benz CLS550 they listed for $12,900. The car was stunning. Almost too stunning. We decided to purchase it and offered Ricky the full asking price. We needed extra cash to pay for taxes etc., So we asked him to hold the car and we would get the rest of the money to complete the deal the next day. We were so excited about this car that we could not sleep. We got the cash, drove to Lone Star Auto. The attitude changed. It's as if they realized the underpriced the car. Ricky said in a non-caring way, we can't sell you the car because we have no title. This is a LIE, because we spoke to other car dealerships and told them what happened. Why didn't Ricky mention that to us the day before we offered to buy the car for FULL ASKING PRICE? Typical shady car dealership. We wasted our time and emotions on them. Do not trust these people. PS. We ended up at the great dealership Car Land in Garland. We bought another Mercedes Benz full asking price. However, their customer service, honesty, and professionalism are worth a five star!

I bought a 2015 Honda Accord Hybrid and my experience overall was very pleasant…read more Jonathan was the person that attended me and the man was on point with his service. He was honest and upfront about different things we discussed about the car, and given the things that came up I ended up paying a fair price, and he even took the time to get to the bottom of some issues that came up during testing. So happy with my new car!

Bad service and lie to ur face. First they sell a lot of services and parts while u wait for state…read moreinspection and then say they're out of some parts (urgent while selling now not so urgent) The guy said he would fill air in the tires and lied to say he did - had to go to a tire shop later to fill air again

Outstanding Experience - Truly Felt Like Family…read more We came into Lone Star Toyota of Lewisville today to surprise my wife, Grace, with a new car for her birthday--and the experience exceeded every expectation. We picked out a 2025 Toyota Grand Highlander Platinum in Storm Gray, and from the moment we arrived, our salesperson Gabriela Garcia set the tone. She was warm, professional, and genuinely welcoming--the perfect balance you hope for in a sales consultant. She took the time to really qualify us, understand our family's needs, and make sure we were choosing the right vehicle, not just a vehicle. The exact Grand Highlander with the trim package we wanted wasn't on the lot, but that didn't slow things down at all. Gabriela immediately worked to locate the exact vehicle we wanted at another location and personally coordinated getting it brought in so we could take care of everything today. That kind of effort speaks volumes. While waiting, we met Dave, the sales manager, who made the entire process feel easy and stress-free. No pressure, no games--just clear communication and genuine hospitality. Then came financing with Jonathan Ortiz, and I can honestly say this was the smoothest financing experience I've had in 25 years of buying cars. Jonathan walked us through everything clearly, efficiently, and with zero stress. What really surprised me was that while wrapping up the Grand Highlander purchase, I spotted a 2025 Toyota 4Runner Trailhunter that absolutely spoke to me. On a bit of a whim, I asked Jonathan if it would be possible to trade in my Civic and purchase the 4Runner as well--and before we knew it, we were driving home with two new vehicles. At no point did anyone feel pushy. We felt taken care of, respected, and honestly treated like family throughout the entire experience. I couldn't recommend Lone Star Toyota of Lewisville more highly. If you're local and looking for a dealership that values people over pressure, this is the place to go.

This is why I detest going to Lone Star Toyota in Lewisville for service…read more I had a recall on my 2012 Tacoma -- all they needed to do was place a sticker on the center post with the correct tire pressure. I made an appointment, arrived a little early, and they took my truck in right away. I planned to wait. How long could something that simple take? An hour and a half later, I went to check on it. It was finished, but no one had bothered to notify me. When I asked why it had taken so long to apply one small sticker, I was told, "We had to do an inspection." I took my keys and left -- never to return.

I am so delighted to have the pleasure finding this place. One phone call changed my life . I went…read morefrom feeling doubtful about the car buying experience to feeling hopeful. Thanks to the wisdom and experience the owner Reid brings to the whole car buying process. I am forever grateful for the opportunity to be able to purchase a car without judgement and hassle free. I will be referring all my family and friends there who are thinking about buying a vehicle.

I have been a customer of Reid's since 2015 I have purchased cars for both of my daughters with him…read morewhich were outstanding vehicles. Reid also helped me by introducing me to a local new car dealer who provided a vehicle for a car raffle supporting a non-profit. He is well respected in the car business and he is a man of his word who deals only in cars that are in great condition. I will be dealing with him again soon and have sent him business because he walks the talk.