**My Experience with AutoPark Dallas in Dallas, Texas**…read more Based on my experience, I believe AutoPark Dallas engaged in deceptive and misleading sales practices. I would strongly caution anyone considering buying a vehicle from this dealership to be extremely careful. AutoPark Dallas makes the following statement on its website: "The team here at AutoPark Dallas is dedicated to offering a level of customer service not usually found in the automobile industry. Thanks to years of extensive car buying/selling experience, we pursue quality used and new vehicles that are hand-picked from factory sources. Our love for automobiles and dislike of 'traditional dealership tactics' is what motivates us to provide the service we do! The pride we take in continuing this service long after the vehicle has been delivered is what we strive for! Looking forward to making every effort to see that our customer is completely satisfied and a friend for life!" In my opinion, every part of that statement was proven untrue during my buying experience with Jay and AutoPark Dallas. I purchased a vehicle from AutoPark Dallas as an out-of-state customer. After the vehicle was delivered, I discovered that important safety-related equipment and other items were missing from the car. AutoPark Dallas sold me the vehicle without all of the lug studs installed on each wheel. Each wheel had only 5 of the 6 lug studs installed, and the center caps were installed and concealed the missing lug studs. The missing lug studs were the security/safety lug studs intended to help prevent theft of the wheels and tires. I found this out after one of the "B" center caps fell off the car while driving down the freeway at 75 mph on the 101. In addition, the emergency spare tire, emergency tools, car jack, the two holders for the emergency tools, and the center locking bolt used to secure the spare tire, tools, and jack were all missing from the vehicle. The manufacturer's safety instructions, owner's manuals/documents, the Bentley ashtray from the center console, the trickle charger, and the charger case were also missing. These items appear to have been present when the vehicle was listed by the previous dealership in Chicago, before AutoPark Dallas acquired it. Photos from the Chicago dealership's listing show the items in the vehicle: https://www.diamondmotorworks.com/2013-bentley-continental-gt-v8-c-3864/#details-89 It also took approximately two weeks for AutoPark Dallas to deliver the vehicle to my home. On top of that, I was ch AutoPark Dallas also failed to disclose multiple issues with the vehicle, including: - The passenger-side door window frame was bent or out of alignment. - The front grille surround was cracked in two places. - The driver's window was out of alignment and this scratched the driver-side glass through the interior tint. - The rear bumper sections were misaligned where they meet the rear wheel wells on both sides of the vehicle. The center console button used to raise and lower the rear deflector was broken and did not work. The dealership said the delay in shipping was due to not having staff to perform the promised detail of the car. The detail of the car was not performed. The car was delivered with an electronic key fob that did not work. The key fob had been disassembled then reassembled by an inexperienced technician without all of the original parts and did not function. In Texas, dealerships are generally required to disclose known defects that affect a vehicle's value or safety. Removing or failing to disclose missing safety-related equipment, emergency tools, lug studs, spare tire components, owner's manuals, or other critical parts may raise serious consumer protection concerns. Texas dealerships must comply with applicable state and federal laws when selling vehicles, including sales to out-of-state customers. These obligations may include proper disclosure of known defects, compliance with consumer protection laws, and ensuring that a vehicle is not sold in an unsafe or misleading condition. In my opinion, selling a vehicle without all required lug studs installed, while also concealing the missing studs with center caps, is extremely concerning. The same is true for selling a vehicle without the emergency spare tire, jack, tools, and other safety-related equipment, especially when those items appear to have been present before AutoPark Dallas acquired the vehicle. I believe this experience raises serious concerns under the Texas Deceptive Trade Practices Act and other consumer protection laws. Texas dealerships that violate consumer protection laws may face civil penalties, fines, or other legal consequences depending on the circumstances. In conclusion, I would not recommend AutoPark Dallas. Based on my experience, the dealership failed to disclose important issues, sold the vehicle with missing safety-related equipment, added questionable charges. PhotNo spare jack tools or wheel studs

They really are the typical used car sales BS, I was told that the C8 was in perfect condition, I…read morepaid the full asking amount and the shipper sends me photos of all the areas that were chipped including the winshield! Long story short if you plan on purchasing any vehicle from these people spend a few hundred bucks and get an independent inspector to give you the true condition of the car!

Straight forward and helpful. I asked price of Mercedes and Ushan help me lot and nice trustworthy…read moreperson. Car was exactly what I was looking for. The lot is not fancy but very knowledgeable and honest dealer.

This place is deceptive! I do not recommend. We drove off in a Colorado Chevy 2017. Found out that…read morethe heater didn't work. So we took it to a shop. Well that's where we found out that heater went out and the transmission had multiple codes! MULTIPLE CODES! They(Drive Time)had been swiped it clean in the past! Long story short, we took it back to Drive Time. I then went to a reputable dealership and bought different vehicle. While in the process I was alerted that Drive Time had blocked me from being able to use anyone else for financing a vehicle. Basically, I would only be able to use Bridgecrest to finance a vehicle. Well fortunately I received some help and also was able to bypass due to having a great credit score! Needless to say, I would never recommend dealing with Drive Time! The deception of swiping the codes clean is despicable! The worst thing is you sit there and visit with these salesmen and they lie to your face about the quality of vehicles they're selling!

Terrible experience here Mike and his team got me in a car that immediately was in the shop after…read morepurchasing the vehicle. Gave me 1-800 numbers and never solved my issues. Worst experience I have ever faced with a dealership and likely the worst 2nd hand vehicle I have ever experienced. They are not willing to add help anywhere and just say this or that is out of their control. Edwin, Zane and Mike said the cars go through a deep inspection and I'm likely needing a new transmission right out the gate on a car I just purchased last Thursday...

214-600-9196 who use this number that is scammer. He said car still available that already sold…read more Try to sell other things. Your time is important and other people's too. You guys are the perfect reason why people call used car dealer is scammers.

I bought a Ford transit with bad engine I paid cash they refused to give some money back to fix the…read moreengine

Janet Moore was amazing. Turned in my lease today, and she could NOT have been any better, kinder,…read moreand more patient with me. Kudos to her for being so nice!!! Would recommend her for anybody looking at Honda's. Had multiple leases through them and was ultra easy and affordable.

Absolutely terrible experience. Came in to simply get some answers, couldn't even get the basic…read morenice hi hello. Checked my vin and said that's all they can do. No other help or assistance, then laughed and make snarcky comments. Do not come to this dealership for quality customer service.

It was hard to even give these people a star. They deserve no stars. Bad customer service. After 3…read moreweeks searching for a car. My husband and I found a car we really liked at this dealership. A used Mercedes-Benz CLS550 they listed for $12,900. The car was stunning. Almost too stunning. We decided to purchase it and offered Ricky the full asking price. We needed extra cash to pay for taxes etc., So we asked him to hold the car and we would get the rest of the money to complete the deal the next day. We were so excited about this car that we could not sleep. We got the cash, drove to Lone Star Auto. The attitude changed. It's as if they realized the underpriced the car. Ricky said in a non-caring way, we can't sell you the car because we have no title. This is a LIE, because we spoke to other car dealerships and told them what happened. Why didn't Ricky mention that to us the day before we offered to buy the car for FULL ASKING PRICE? Typical shady car dealership. We wasted our time and emotions on them. Do not trust these people. PS. We ended up at the great dealership Car Land in Garland. We bought another Mercedes Benz full asking price. However, their customer service, honesty, and professionalism are worth a five star!

Lovely people - they treated my son like family. Before they let him drive away, they rechecked…read morethe tires & fluids. A few days later, we discovered that the car needed a new battery - called them, and they replaced it. They have a good variety of vehicles under $8000, so he didn't have to settle for a loss-leader. Keep in mind, these vehicles have high mileage, but the people want you to have a safe, reliable vehicle. They will help you if there are problems after the sale.

Bad service and lie to ur face. First they sell a lot of services and parts while u wait for state…read moreinspection and then say they're out of some parts (urgent while selling now not so urgent) The guy said he would fill air in the tires and lied to say he did - had to go to a tire shop later to fill air again

My brother's experience below. THESE PEOPLE ARE SCAM ARTISTS!…read more A word of advice for all of you unsuspecting car buyers out there you are considering purchasing a vehicle from Castle Hills motors. Do not walk, but run as fast as you can away from this dealership. You may have a positive experience if the vehicle does not break down, but if it does break down as ours did you are totally screwed. There are many dealerships you have a three day or seven day return policy if anything goes wrong. I beg you to find one of those places instead to buy your vehicle. Let me share our experience with Castle Hills Hills Motors. My son bought a truck with a lift kit from them on June 28. He purchased a warranty to go with the truck in case something happened. He also traded in his car on the deal. It broke down the same night after driving it for only 50 miles. They promised to get him into another vehicle but a week later changed their mind. Then they promised to pay for half of the cost to repair the truck. Another lie. Then they found out he had a warranty and promised to help us get the truck evaluated for the claim. It took them two months to find a mechanic to do the estimate and get the claim filed. In the meantime they refused to pay off the car that he had traded in. So my son had to keep making payments on the car that he had already traded in as well as the truck that broke down the first day!!! We asked them over and over and over again to pay off the car but they refused, until one day they got a buyer for it and had to pay it off. This gives you a sense of how these people operate. Then the bombshell hit. The warranty company said that Castle Hills motors sold us the wrong warranty policy so we had no coverage for the repairs. Castle hill motors did nothing to help us even after getting an attorney. We finally got it off their lot today November 5, and we will have to repair it ourselves. It has been four months of pure hell dealing with these people. They lie,they hang up on you, leave you on hold, and they refuse to help you. I repeat: run like hell away from this place and save yourself a lot of misery.

Damien was my advisor. He was great! Communications were excellent. Serviced the KDSS on my…read moreLandCruiser, and for a reasonable price.

There are reports that the Federal Trade Commission (FTC) is conducting an investigation into…read morealleged fraudulent practices involving multiple departments. Additionally, General Manager and Managing Partner Justin Crain has reportedly been accused of sexual harassment and sexual assault involving young men. It has also been alleged that RML Automotive LLC conducted an internal investigation but failed to take appropriate action, raising questions about the company's handling of the matter. These claims are among the issues reportedly drawing regulatory scrutiny. As these matters continue to unfold, I encourage everyone to remain informed and allow the investigative process to run its course. Parents should always stay vigilant and attentive to the safety and well-being of their children.