Went in for brake pads and two rotors. They had the rotors but not the pads I wanted but they did…read morehave a set at the next price level up. I was told I would need to go to another store that had them in stock and buy the rotors now. That's when the manager on duty stepped in and saved me the trip by giving me the higher priced pads at the lower price. Very much appreciated and a great example of excellent customer service. Thanks, guys. I will be back the next time I need parts.

My husband just came from work and was quite upset. He was just leaving his job at an auto parts…read morestore and two hispanic men asked him if he could help them. They had been to O"Reillys to get a auto part, and were treated very rudely. I don't know who waited on them but he was so disrespectful. The older gentleman spoke some english and he said at O'Reillys the person waiting on them kept saying, "don't speak spanish" don't speak spanish". This person had total disregard and obviously just wanted them to leave. My husband did help them and they were so thankful and kind and said to him, God bless you. Let me tell you this is what is so wrong in our world. People like this working in a customer service position and treating people that are of a different race and don't speak good english don't have a chance. My husband said they looked so hurt and defeated. He would not walk into this O'Reilly Auto Part store ever. The owner needs to train his employees to treat customers with dignity and respect. No one deserves this. I don't want to have to give any stars, I would give 0 but cannot post this unless I give 1 star.

Needed a simple battery check. Before walking into the store, I released my hood, but left it shut…read more When I walked into the store this little scrawny guy just stared at me and I asked if I could get my battery checked. He proceeded to walk over to grab the device and demanded I pop my hood immediately because he was the only one in the store and needed to hurry. I stated to him that I did unlock my hood, but then interrupted me and said "no you didn't, I watched you come in! Can you please go open your hood now!" I looked at him like he was crazy. I walked out and he tested it in a matter of seconds and said "bad battery" He tried to conversate with me and I cut it short. Did not need rudeness as I was just trying to see if I could make it to work..

I went into AutoZone to get some license plate fasteners. There's an employee leaning to the front…read morecounter named Drew that asked if I needed any help. I told him what I needed and he told me I'll four above the license plate holders. I went over there by myself noticed they had a few different types of bolts and went back to the counter, to see if the other associate could look them up for me. she was not able to find them and asked Drew for some help and Drew told me they were all the same. I told him they are not the same third different sizes. We walked over. He looked at them and pointed at some and said, diesel fit most vehicles , I said, but I want to fit my vehicle. He pointed some other ones that were metric that had a smaller thread. I said, I don't want to ruin the vehicle in the wrong parts. That's why I was asking your associate at the front counter to try to look them up. He said the computer will not tell us that... I thanked him for his lack of assistance and left. I'll go to another auto parts store. This used to be the main one I come to, but I guess that changes today. Thanks, Drew.

Was in trying to fix an issue with my trailer lights not working. The guy behind the counter…read morecouldn't figure out how to work a 4 pin test plug. Issue turned out to be a fuse which they didn't have. The test plug was indicating the fuse when I was finally able to get adequate help to check.

A little more then a week ago I bought the three wiper blades for my XC90. It was good they had the…read moretwo windshield blades. They had to order the rear blade and they would call when it came in, a week ago. I heard nothing for a week. I appreciate that things, these days, get busy. I did stop in this morning and indeed the part was in. I did not have my receipt with me to prove I had prepaid for the part. Their records indicated I did not pay. As one might expect, they would not give me the part. After returning home I did find the receipt proving I had paid. When I returned they had discovered, somehow, that payment had been made. I am very curious what happened between my showing up without the receipt and their showing NO payment, and my returning with the receipt and their SHOWING payment. Me ; "I come here all the time" Advanced; "I don't know you at all" I MAY go back in the future. ME; "It is not about the part." "It is about a customer relationship, and trust." I get it. Processes and Procedures are important. But...

I had an issue with my automatic running boards on my Bronco. I stopped by the store and asked…read moreabout it. They proptly said to bring it in. I did so a few days later. They troubleshooted and fised the problem being in communication the whole time. Great service and communication.

4 weeks ago I left a message at the Burnsville location that I wanted to purchase a Leer Topper…read more No call back yet. Contacted the Leer area manager who also contacted multiple people at Radco. NOTHING. I can't emagine how much business they are losing. I wouldn't order anything from them if they were the last truck accessory store on the planet. HORRIBLE Customer Service !!!!!

Stopped in today to buy a battery for my Corolla. And was hoping to get it installed. A nice…read moregentleman assisted me. I don't remember his name but he recently moved to MN from NY. We had a nice chat about it. It is extremely cold today and he was nice enough to install the battery for me in the cold. It was such a quick and pleasant process. Wish I could remember his name but he was great. Thanks for all the help again!

You get what you put in. Come in and be polite, have as much info you know. They'll look it up and…read moregive you options, and now is a good time to ask their opinion, then ask them why. Don't be a d@ck and you'll be okay.

Hands down best service I ever been given at an auto shop my entire life. I just relocated to…read moreLakeville and I was looking for a good shop for my car. Henry & Jason were absolutely phenomenal! From their friendliness and greeting at the door, to their knowledge and expertise of their products and industry. I came in for brake lights that were not working on my vehicle, and from start to finish they both assisted me step by step through the process. Henry went above and beyond to provide me with additional info to help me in the future. If you were looking for a sign to find a good auto shop with great people, here it is. I made a yelp right now as I left, just so I could get their review done for them as soon as possible! (Also my first-ever review) Thats how good they are. It was just a great experience and I only wish I had of found them sooner! Henry & Jason you got a lifetime customer out of me!

They were quick to help, friendly and they had what I needed. This location is easy to get in and…read moreout of. I recommend this auto parts store. They had a good selection of different quality/price levels for you to choose what fits your liking.

Fantastic hands on staff! Usually an auto parts store just points but here they walk you to where…read moreitems are and help you get the right part.

I love this place!!!…read more It's now an 'O'Reilly Auto Parts' (at least two years now). These people are great! This time I got both an engine and cabin air filter for less than $40 whereas the Dealership wanted $128 for the same two filters. Garret, the associate helping me, was awesome. He actually put in the two filters for me (it was my first time doing it on this vehicle) and they didn't charge me anything. I tried to give him a tip but he wouldn't accept (OMG what incredible service.). They also offer free electrical testing, free wiper blade installation, free check engine light testing, free recycling of parts, and will loan you tools to install parts, if needed! What a great place! Thank you Garr. 2019 update: I came in again and like before they were super helpful and helped me install new blades. A great place to go!

J.R. Was not pleasant to work with. Not sure what me and my father did but he was one worded with…read morehis responses, his demeanor portrayed he didn't want to work with us. We asked for spark plugs and he didn't even suggest which brand to go with. I didn't feel welcomed by J.R. His co-worker on the other hand (Michael I believe his name was) was assisting another customer and that interaction sounded dope. He was tuned in to the customer and was very resourceful! The store itself can receive 5 stars everyday. my experience today though was a 2 star, pushing 1 because one employee acted as if we ruined his day.