This reply is a perfect example of the length of the scam this company will go to in order to protect their reputation. They claim that all of the incredulous time delays were my fault? So, when, in the very beginning, they said my file would be handled in 1 week and I called them after 2 weeks to find out what the hold up was and they told me they were swamped with other customers, that was my fault? Or when, another time, I was told I would be called by the end of the week and 2 weeks later when I called them back their excuse was that their secretary was sick... again, this was my fault? And those weren't the only instances. If my claim was such a hassle for them from the beginning and that they thought I was withholding information (which I never did), why wouldn't they have told me this in the first place? I always received excuses as to why they couldn't keep up, which was nothing I could control but was excruciatingly frustrating, and apparently a withholding of information to me that could have helped things go more smoothly.
I had been completely honest with everything that happened, and even did my own research to further help THEM out because as a sane person I did feel bad and understanding that they were swamped and had people out sick, but it got to a point where I gave up with them because of how misrepresented they had made themselves out to be. The number of times I had to email them with all uppercase letters in the subject heading saying "IMPORTANT PLEASE READ", just to get their attention after so many phone calls and the inability to leave messages due to voicemail boxes being full was astounding.
When I first spoke with David (the only time) on the phone he asked if my car had been in any COLLISIONS. I said yes, one. That was the truth. It wasn't until months later when they said my car had multiple claims that I actually had to do research with my insurance company to see what those claims were and found out that they were repairs to cracked windshields, not due to any collision. Not only was I not aware that cracked windshield replacements were considered claims, (how would I, given the fact that I knew nothing about this type of business) but they weren't considered collisions anyway, and I was told by David's associate that they shouldn't even matter after we all found out what those claims were. Now they are saying on this reply that those claims would have diminished the value significantly? I find that hilarious as it is a straight up contradiction to what I was told. I am being completely misquoted in saying only that I "forgot" about those claims because what I told them was that I had no idea cracked windshields even counted as claims, or especially, collisions, like i was asked about in the beginning.
There was 1 other claim showing up on my VIN number and to this day no one, not even my insurance company after a massive amount of digging and researching my VIN online, has any idea what that is, and they cared not to help me figure it out at all.
The final confronting to me that these people claim to have done about this situation was so unprofessionally handled I felt sick to my stomach after the conversation. I'm a student and I paid $500 to get justice from a drunk woman who hit my parked car and caused $7500 worth of damage, and these people made me feel like all of it was my fault. That's why I wrote the reviews I did and why I will in no way take them down. Other people need to know that the way my case was handled is a possibility for them too before forking over $500, because that's a lot of money especially to someone whose car took 2 months and $7500 to repair. I believe it was Emily, who told me in a valley girl type of way that she just didn't know how to handle this because they'd never dealt with a claim of my nature in all the years they've been operating (really?). Her tone of voice was demeaning, cold and straight up rude. I found myself angry and, upset as I was, trying to talk her out of whatever insane state she had worked herself up to at this point. The end of that last conversation finished with, "We'll have a template letter for you to send to the insurance company this week." Did that ever happen? Of course not. Nothing they told me they could do ever happened in a timely, professional, truthful or courteous manner, if at all. And not once until that point had they told me that it was my fault. I believed in this company and what they did, the other reviewers seemed so pleased. If they could have left their egos at the door and actually helped me get through this process nicely as they said they would, this could have all been avoided. Unfortunately it wasn't the case. As David said, he hasn't dealt with me personally but is obviously judging me. I think that really says it all and makes me laugh. Hopefully it will make whoever's reading this laugh too. read more
