I had a click noise on my 2011 Mitsubishi Outlander Sports, and I took it to a Mecanic shop in…read moreVictoria Tx and they did not find where it was coming from, so I took it to Atzenhoffer Mitsubishi and they found the noise quick, and it was a very dangerous bolt that was coming loose, thank God they found it and fix it. Great place to take your vehicle for repair !!! I highly recommend this place, great service and fast. Thank you Atzenhoffer , and Thank you : Stephanie Johnson !!! Great job , my car feels like New.

Our salesman, Jeff Smith, is absolutely the best. We have purchased 2 vehicles from Atzenhoffer and…read moredealt with Jeff both times. He's an honest, knowledgeable, no bs kind of guy. Before we purchased our first car (2017 Mirage) from Atzenhoffer, I called a different dealership that was advertised as the "volume dealer" in Texas. I asked for the "out the door price" and my vehicle trade-in value. A salesperson called me back and said the used car manager would take an hour to determine the trade in value (it was a 20 year old Saturn), but it would probably be between $250 and $750 which was fine. He said the price of the new car we wanted was "X". I said I'd have to think about it. An hour later a different salesperson called and said he was the previous salesperson's manager and that he could authorize the price of the new Mirage to be "Y". Ugh! I could see where this was going. An hour later yet another person called and said that he was the 2nd caller's boss and could authorize the new car price to be "Z". At this point, I was exhausted thinking about dealing with those people, driving to the city, AND spending an hour with my "good old girl" Saturn on the lift so they could decide what NOT to give me for a trade-in value. I took a chance and called Atzenhoffer. I love driving to Victoria and figured after the fiasco with the "volume leader" place, I would see what they had to say. I called and got Jeff Smith on the phone. At this point my patience was already thin because of the other dealership. I said "I need this car with these features, I have a '97 Saturn to trade-in, and I need an out the door price". He called me back in 15 minutes, had exactly what I wanted, and gave me an out the door price within $100 of what took 3 phone calls to the "volume dealer", (more like bs dealer). He also said they'd give me $500 for my trade. I said "just like that, no hour in the shop?". He said "nope." We drove straight to Atzenhoffer in Victoria after that call. We met with Jeff and took our new car for a test drive. He filled out all of the paperwork quickly, (wonderful penmanship by the way), then took us to see Raymond in Finance. Raymond is extremely knowledgeable about financing vehicles, the best way to go about it, and super fast. By the way, his electronic desk is the coolest thing ever. Give them chance, and you'll see what I mean. We were in and out in no time with the best car buying experience I've ever had. No bs, upfront BEST price, and very friendly. Never once did I feel like Jeff was going to "go see what his boss says about the price". If you need a new car, go see Jeff Smith. Atzenhoffer has many new cars for the same price as many places has used ones so why wouldn't you? I can't say enough that Jeff is the best. We have purchased 2 vehicles so far (the first got totalled by baseball sized hail) and my kids are now 16 and 17. I have no doubt that will be going back to see him. Thanks Jeff!

Sean Harris is the best. Real customer service I've been…read morebuying land cruisers for the last 8 yrs and he has always got what I wanted in a good time. Any time I had a problem, I knew he would always help me

I tried inquiring about a car availability at this location. I dealt with Arianna on the phone and…read moreher attitude was disgusting. Very unprofessional and rude. She was talking down to me in order for me to purchase the car. I will never buy from here and neither should you! After reading other reviews, I highly recommend that their staff get training on how to communicate with people.

We purchased a truck from them this spring, put $10,000 down, we always made our payments on time…read moreand kept insurance. We made a payment arrangement in August as we had some personal things going on, and the office gal gladly moved our payment for us with no issues. This was our only payment arrangement we ever made. 2 days before payment arrangement was due, they repossessed our truck. The office had no idea why our truck was taken, the manager Josh had no idea, everyone told us we would have to speak to owner. After trying and trying to get ahold of him, we finally hired an attorney. If you've had any negative experiences please reach out to me.

I used to work here and the owner was continuously rude to employees and customer. And lied several…read moretimes to sell cars

Had a great experience with the salesman Mike. He made our purchase easy. He took the time to find…read moreexactly what we wanted.

Be very careful with a salesman named Michael Armour. He may show what's real…read moreGood but when you have problems with the car he sold you, he won't take care of you! He won't call you back and he won't admit he knew the car was a piece of junk! A friend of mine bought a car shortly after I did and now it's sitting leaving her making a payment and catching rides to work!!!

So I had my 2020 GMC taken to this dealership to help identify a parasitic draw on my batteries,…read moreafter 2 days Mike Hernandez came back and told us that both batteries had dead cells and needed to be replaced before they could go any further, I believe the comment was hey its only $800 bucks. However I was not inclined to listen to Mike as I had replaced the stock GMC batteries with Odyssey Batteries which are less than 2 yrs old and about 28,000 miles. We pulled the truck from the dealership, pulled the batteries, had three different load-test done, the last one was done at Interstate battery and all three test showed that both batteries were good to go no dead cells. Best case, this is pure laziness on the techs part, worst case your shop is actively defrauding the general public that puts its trust in you. Neither is acceptable!

I brought my girlfriends 2018 Buick encore here for service because it was having boost issues,…read morethey ended up telling me the engine and turbo needed to be replaced which was covered under warranty but took almost 2 months before repairs where done. When I got the vehicle back there was smoke coming from the engine bay so we brought it back and were told it was an oil return tube for the turbo which they installed. Been waiting three months for a part they said was on backorder and a special order item with no eta. I started calling other dealerships to see if they had the part when I found out there was a kit with the part in it the whole time no one mentioned to me we could have gotten three months ago all because they didn't want to pay the extra money for the kit. Asked for the service manager five times throughout the whole time and never got a call back. Service dept. would tell me one thing then call me the next day and say they can't do it cause the warranty and if they did do it I'd have to pay for it. If there was a 0 stars option I would pick that never going here again and gonna turn everyone I know away from this place as well

Mama always said "if you don't have something nice to say..."…read more But be warned, AVOID AT ALL COSTS. After confirming all of our requirements before a 90 minutes drive each way, they strung us along for 7 hours. The car we were interested in made such a horrendous noise we refused to test drive it. They ran my sons credit repeatedly, to the companies that they receive the highest commission rates, instead of the ones he was pre-qualified for. The GM was an arrogant jerk. But everything happens for a reason. The next day my 23 yo son, was approved by his credit union, and took possession of a gorgeous Lexus RX 350. Warning, stay away, they are the reason auto dealers get a bad reputation.

Dropped my grandmothers car off w a ruined and disconnected battery; so much so the fab won't even…read moreunlock the car, didn't bother at LEAST putting the dipstick back where it belongs n just left it laying over the top of the motor, didn't properly screw the brake fluid cap back on n luckily my dad found it at the BOTTOM of the engine bay, left the window rolled down w a thunderstorm comin, left the headlights on and disengaged the transmission n sent her on her way. smells like a lawsuit to me.

Great Service, they replaced my 18 year old window tinting film on my back glass. Better yet they…read morehonored the Lumnar warranty, installed by another dealer 18 years ago. They have pleasant folks be hind their counter, and a comfortable rest area. I would definitely recommend them to a friend, and I'll go see them fist next time my truck needs accessories. Shelby

Why are we told that you don't need an appointment for tinting, we drove a hour to support the…read morebusiness and told you have an appointment or wait 6 hrs for service. We had previously recommended this business as we had bumpers installed on our truck and really appreciate how we were treated. Now will not be back!

Had my Cadillac XT6 serviced 9/21. Met with Allen and I…read moreappreciated that he personally reach out to me. He followed up with my Service needs very professionally. Allen and Adela went far beyond to help we solve a issue I needed to get instructions on. I left the Dealership with a happy heart that they both cared that much to help clear my issue. Thank You Marg

Purchased a vehicle from this dealership in May 2024 -- and within just days, serious problems…read morebegan to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle. As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told "we don't have any," despite the vehicle spending multiple days -- even weeks -- on their lot. Do NOT purchase from this dealership. They will: Refuse to perform repairs -- even those covered under a valid factory warranty Refuse to honor service contracts Deny ever working on the vehicle Blame the customer for "user error" instead of addressing real mechanical issues Let me be clear about the individuals involved: Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative. Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer. Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" -- which was never done. Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had "taken legal action" simply by initiating the complaint. This dealership is not trustworthy. In fact, they went so far as to issue a criminal trespass warning against a disabled veteran -- solely to avoid making necessary repairs. They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.

I'm leaving this 1-star review with disappointment. I had a good experience buying my car here, but…read morethe customer service completely vanished the moment the deal was signed. If you buy here, be aware that any promises made may not be kept. I am still waiting on a significant deposit to be refunded and for the service department to complete the "We Owe" work that was promised to me (a full detail and repairs to a seat and wheel). The most frustrating part has been the complete communication breakdown. My salesperson first went silent, then eventually told me it wasn't his responsibility anymore. A message I left for the Sales Manager, Javier, was ignored. I have made every attempt to handle this privately, including reaching out to the General Manager, but I have been met with a wall of silence. I am not asking for anything special, just for the dealership to honor the commitments it made to me as a customer. I truly hope this public review can accomplish what my private phone calls and messages could not.

A huge shout out to I've be Krys D. At Victoria Nissan! He was absolutely fantastic and helped me…read moreout of a massive bind while I was 2 hours from home and headed to a conference on a Friday afternoon at 5pm. He was thorough, accommodating, honest, and communicated throughout the entire process. Thank you for your quality service and kindness. I've been a Nissan owner for years and could not recommend this place more!

This place is terrible. DO NOT SELL YOUR CAR HERE! It has been 4 weeks and my buddy has yet to see…read morehis check for his car. Called and called and they just keep denying his call or get transferred to a higher up then getting sent to voicemail. If I could leave 0 stars I would because they don't even deserve one.

These idiots can't even answer the phone on a weekday. Honda dealer customer service has a…read morereputation for not caring about customers post-sale but this place is a new (low) bar.