Outstanding service from Jennifer B. She managed the store with multiple customers and didn't skip…read morea beat. She helped us get set up even when the transfers were slow. Excellent service! Thank you!!

Would never step into this store again Kate the sales…read moreperson was great for purchase... Barry the sales manager was rude and anything but customer focused So incredibly rude for the very short time I was in the store. Avoid him if you can.

Called ahead as I am eligible for trade-in for $1100 17pro as a long time customer. Only catch (as…read moreper Verizon billing and website) is I need to upgrade to Ultimate plan (additional $10/mo for 36 months) or my trade-in will be devalued by $360. I mentioned the need to upgrade to the Ultimate Plan and was told there is a Black Friday special and the upgrade in service is unnecessary unless I really need/want it. I was told to take my old phone with me and bring it back within 30 days as my trade-in ... and that I may see one monthly phone cost on my bill which will be reversed when the phone is traded in. "Things" (including the LIST price and "Activation Fee" reading "Pro Setup" on the invoice seemed a bit suspicious which was made clearer when I saw an additional $40 activation fee on my Verizon account online. Went to a Verizon COMPANY store this AM and they had me call Verizon Customer Service ... long story short the order which was submitted has NO TRADE-IN and the "authorized Verizon retailer" just tried to get away with selling me (and apparently reaping the commission) on a full-price phone ... and Verizon corporate will now void that sale, send me a new 17pro phone for me to set up by myself after which I can return this currently 1-day-old 17pro to Newtown (and expect to be faced with a $50 restocking fee which Verizon promises to reimburse) ... and then bring my trade-in to a company store. What I learned ... (1) Jay at Newtown appears to be unethical (there were too many "assurances" for this to have been a simple employee "error"). 2. Verizon corporate will take care of their customers (though, should this happen to you, expect to spend MANY hours on the phone with one or more reps through this multi-step process). 3. Leaving a review on the Newtown store's website appears to be deactivated (though scrolling over an online link with the cursor reports an "unrealistic" 4.9 rating over 920 reviews!) . 4. As a college statistics professor, this will make an interesting case study for my students (though I will be careful not to identify the salesperson by name). Buyer beware. This store may "work" for customers looking to reap free phones for switching carriers and multiple lines but current Verizon customers should avoid it at all costs.

Very helpful...courteous service..well stocked to products..associate knew the products…read morewell...Definitely will recommend...Thank you...

My spouse was having issues with her Apple Watch and wanted to go to the nearest istore to have it…read moretreated for repair. Willow Grove Park was the nearest location, about 15 miles west of home. The drive was a fairly straight shot even without driving the PA Turnpike. The cruise through Montgomery County was pleasant until arriving to the commercial entanglement that has become Willow Grove. We found the right entrance to the mall closest to Apple and the parking garage attendant to it. The iStore was on the second level, a quick minute from the escalators. It wasn't overly busy upon arrival, and we were able to flag down one of their resident geniuses and have the problem taken care of in under ten minutes. It was just a set up deal and the need to wear the watch strap tighter on the wrist. Mission accomplished. No charge! Smiles all around. Aside from the dimness of the Willow Grove Park mall, the sensation that we were walking through a dingy cave, and the broken escalator, the experience with Apple was a pleasant one. They really know their shit. Five by five Stars for this unexpected surprise.

I went to the Genius Bar at the Willow Grove Apple Store with an iPhone 13 Pro on Apple's own…read morepublic iOS beta, fully covered by AppleCare, needing one simple thing: a battery replacement bc mine is @79% health. Instead of helping, I was told they won't do any hardware repair on a phone running beta unless I first "erase" it and downgrade to the public OS. No warning when you join the beta, no warning when you buy AppleCare--just "policy" thrown at you after you've already built your life and work around the device. This isn't a casual Instagram phone. I'm a using Epic/Haiku, TigerConnect, Outlook with Microsoft Authenticator and multiple other MFA‑protected encryption tools. Erasing and re‑enrolling all of them is hours of risk, effort, and lock out productivity time, all at the mercy of Enterprise IT. And at Apple, they dismissed it like it was nothing. The Genius Bar guy said that Public Beta is for "developers" testing on "extra" devices. Really? I wonder why they call it public Beta? Apple loves to market "innovation" and invite ordinary users into betas, but in practice this policy treats a paying AppleCare customer as a problem to be avoided despite the fact that we are giving them feedback on their products pro bono. If running the beta means "no repairs unless you wipe your phone," that should be clearly disclosed up front, not buried in ambiguous fine print and quietly enforced at the counter once you have a battery downgrade --an issue which eventually every phone will have. And given the issue, it is completely unnecessary. It's a battery, folks. So: DON'T waste your money paying for Apple Care (do the math $9.99/month x 12 x 5= $ 600...what I fool I was to sign up for that!), and don't give them free feedback by enrolling in Public Beta. Let them PAY "developers" to use their "auxiliary" hardware to help them fix their Beta software products. I left with the same worn battery and a lot less trust in the Apple Ecosystem. Apple, you now not only suck in innovation, but in customer service, trust, and loyalty to the every customers that have kept your stagnant brand alive for these many years. Shame on you Tim Cook. Maybe your successor will have better sense. I wish I could give you and your corporate strategy zero stars.

I left a review before for Fouad. He fixed my cell phone initially and put a new screen in for an…read moreextremely fair price for my iPhone 8 S plus. Exactly 34 days after he did that, I dropped my phone in order to keep myself from falling. Even with my protective case the screen took another hit and was shattered. I was four days beyond my warranty and my cell phone repair did the repair for me again and extended my warranty. I felt so happy and grateful for the extension. I don't think anybody tends to go to these lengths to make people happy. I will never use anybody else again! And yes I did pay the good karma forward To someone else that needed help :-)

Fuad, owner, is very courteous & professiional in his work. He fixed broken screen of my Xiaomi…read moreRedmi Note 5 very satisfactory for very reasonable cost. He also put screen protectors on my wife & my phone satisfactory & reasonable cost!!

Came here after going to two other AT&T stores. The one in Horsham was totally unhelpful. The store…read morein the mall was so busy we decided to leave. Came here and the guy helped fix my step father's phone in no time. Very grateful for the service we got here today!!

I have never had a problem with this store. We have 4 phones on our plan and have gone to this…read morestore for replacements when needed. I went in with a phone that was password protected by mistake by me. Lamont (store manager) was so kind and helpful in restoring to working order. Furthermore, I witnessed how respectfully he spoke to customers especially an older woman who was so grateful to get her problem solved. I have been with ATT since my first mobile phone and will continue for the foreseeable future. Finally, these Yelp reviews are very one sided in that only the people who have had a minor problem feel a need to review. I hope this review gives people the opportunity that ATT is a good company with a great staff. Thank you Lamont and ATT

I arrived today to have my iphone serviced. the staff greeted me promptly and began assisting me…read moreeven before my slotted time. my phone was difficult to work with due to an unforeseen tech issue. the staff handled the situation professionally and with a lot of patience to resolve the issue. I work in the service issue industry and appreciate great customer service! great job CPR Willow Grove.

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

Main Store for Verizon and staff is knowledgeable. They have all the products available and add ons…read morethat you need for your equipment.

Pleasantly surprised by the employees at this branch. They were all very friendly and ensured each…read moreperson coming in was checked in. I worked with Lauren, and despite my obvious frustration with my phone's problem, she was very kind and patient, and solved my issue (not seeing voicemail notifications for over a year; she replaced the SIM and it worked!). Thank you, Lauren, for dealing with me and my phone. You are awesome!

Awesome experience. Clean, organized store, fast service and they were very friendly and helpful…read more Can't get better than that! I have no idea why they have low rating currently. Maybe new management took over this location. Because it was great.

We came here to pickup an order placed through the app. Quick and easy!!! Great location. Nice…read moreemployees. Love the curbside pickup

Nick is great to work with and very knowledgeable when it comes to phone replacement options…read more Have been using these folks at the naval base for several years now and respect the way they treat people. Highly recommend

I had a brief but very good experience here. I took a (physically) broken laptop in for a quick…read moreassessment. Nick was confident and professional in his assessment and explanation of the problem. He gave a quote and fixed a small issue for free, allowing it to run again. He seemed like he knew his stuff, and would not try to oversell you on anything. If I have any future laptop or phone issues that I cannot handle myself, I am definitely returning here.