Went to see the 2003 Mini Cooper as advertised on Cars.com…read more Was in pretty good shape and told they fixed a tire pressure gauge, put in a new BMW clutch, and a 3month service package was included to cover the transmission and engine. Everything sounded good-- until I came back from the test drive. I stalled once in the car upon turning it on (low releasing clutch)but otherwise drove smoothly. Trusting that he knew a safe, reasonable course I went on a test drive with he salesman, Charles Eid. After a while he took me on a very steep hill from a complete stop in a car full of 4 adults (which was definitely a challenge). When I had difficulty, he stepped in and even he stalled the car and had difficulty getting up the hill. He drove the car back and once I got on the lot proceeded to tell me that I had burned out the clutch (because you could smell a little when both he and I had difficulty on the hill-- which also had a speed bump), the car was un-sellable, and I would have to pay them. He asked "Well are you going to buy the car? If not, we have to split the cost of a new clutch." If one little ride burned out the clutch, the car is a LEMON!! He wouldn't have been able to drive the car back (and as vigorously as he did, speeding through the streets and accelerating fast from a stop) if the clutch was completely gone and "Un-usable" as he said. He proceeded to say the car is "fragile"-- anyone who has driven a BMW or Mini (or seen the Italian Job or Bourne Identity) knows these are hearty cars. Plus, whenever you install new brakes, clutch, etc-- with the first couple of drives you can smell a little burn from USE! Unbelievable LIES from these people!! Besides, in the event anything happens to the car on a test-drive or on the lot-- the INSURANCE covers it! By LAW they have to insure the car-- or it can't even leave the lot!! HE WAS TRYING TO TAKE ADVANTAGE AND PRESSURE ME TO BUY THE CAR USING SCARE TACTICS! Good thing I know many lawyers-- one quick call while I was there and I was advised they were in the WRONG, and to walk away. No liability on my end. So much for the other good reviews-- this is definitely a "STAY AWAY" and "DO NOT RECOMMEND" place, only wish I could have given 0 stars.

My best friend got into a collision and totalled his 6 day old Honda Accord. Having experienced the…read moresame thing with my Toyota Camry some years back, I encouraged him to pick up his wits and conquer the road again by finding a replacement immediately. He followed my advice, did extensive googling, and came across a used Mini Cooper listed at Murphy's Motors that matched his desired budget and mileage comfort level. We called them and made an appointment to see the car. The co-owner Andrew addressed all the questions we had about the Carfax report on the Mini. Upon meeting Andrew and inspecting the car, he handed us the key to test drive the Mini. We drove it around and fell in love with it. We got back and sat down with Andrew to discuss the feasibility of owning this car. We asked Andrew for the lowest monthly rate he can give. He showed us different payment scenarios and how the financing schemes work and answered all our questions. Unlike previous used car dealers we went to, Andrew did not hard-sell the car to us nor imposed that we use the banks that he dealt with. He even encouraged us to apply for an auto loan with the bank of our choice for the best rate, and that's what my bff did. A week later, we received promising news from the bank that he applied at. We went back to Murphy's Motors and gave Andrew the news that we want the car and are probably able to finance it upon final word from the bank. He handed us the key and said, "I trust you guys, take the car and consider this an extended test drive while we are still waiting from the final bank approval." We were shocked at how trusting he was with us. A week later we received news from the bank that there was going to be a delay with the approval due to his previous loan. He just said, "Just keep the car for 30 days and see what happens." Unbelievable! Another week passed and the temporary registration on the mini expired and the loan couldn't get approved in time, unfortunately, because of his loan issues from the previous car. So we returned the car at this point - we had the car for 21 days to test drive! What dealer does that?!? I kept telling Andrew that he was an angel because my buddy was so devasted with his accident and Andrew's positive and laid back attitude was a warm layer amidst the dread of a 50% increase in insurance rates. He was there when we needed him. We've never met anybody who has a pure and honest heart like this guy. You can talk to him and not be harassed like any other dealerships do to vulnerable customers! He ultimately wants his customers to be happy with their purchase and if it doesn't work out, no hard feelings will be exchanged. Even his employees reflect how he runs his business - with kindness and generosity. His mechanic Elmer, is a great dude too! We learned a lot from him. So please, check out Murphy's Motors' inventory. If you like any of the cars that he has, Andrew will definitely make sure that it meets your criteria on used cars. Also our advice is for you to do your own research and learn more about the car that you are interested in so you can ask the right questions. Andrew has a reliable crew of people working for him so if you buy your car from him, he will not be that usual used car salesman who will bamboozle you into buying a lemon.

Amazing customer service! Smart knowledgeable staff! Amazing car at an amazing price!read more

this place was recommended to me and I read all the posts believing this was a good dealership when…read moreit turned out they sold us a car with many issues, the mechanics they have are horrible and ruined a descent car. I only had it for 8 months and because of the poor work done on it the engine died. sorry to say I would not recommend this dealership to an enemy. Jorge is a good sales person, mechanics are horrible and the owner Mike has been doing his best to avoid me altogether. now I'm stranded without a car out of money and just disappointed with the entire experience. shame on them!

After driving by the dealership for the 100th time checking out…read more this BMW they had on the lot, I decided to give them a call and schedule a test drive. met the Manager Izy and he was amazing! so helpful, patient and HONEST! truly amazing experience from start to finish. I highly recommend this dealership and Izy if you are looking for a used vehicle.

The name of the owner is Eslam. He wanted to sell me this G90 2018 with VIN KMHG54JH8JU039064 for…read more$56K. He sent me the Auto check which of course was clean. I asked for the CarFax and he said he only works with Auto check. I checked the CarFax and noticed the airbags were deployed and damage was reported. I brought this fact to his attention and he became aggressive and very rude . I have attached the CarFax to this review. He is a scam! Avoid this business.

I don't usually write reviews but I am making an exception for this company. Ed was trustworthy…read moreand kept his word with a senior citizen I was assisting in the sale of her car. They showed up on time with a flatbed, completed all of the paperwork and paid her in cash! East Coast Auto was recommended to me by a girlfriend who also had an excellent experience with these guys and I highly recommend them for their professionalism and honesty.

I brought 2 cars in this place, excellent experience. Both was brought as buy Here pay Here, owner…read morevery helpful when I had problems with payment or car.

I had an excellent experience at Cadillac of Mahwah from start to finish. The entire team was…read moreprofessional, knowledgeable, and genuinely focused on making the process smooth and stress-free. From the moment I walked in, I felt welcomed and never pressured. The staff took the time to answer all my questions, explain features clearly, and make sure I found exactly what I was looking for. The buying process was transparent and efficient, and everything was handled with a high level of professionalism. The dealership itself is clean, well-organized, and reflects the Cadillac brand perfectly. It's clear they take pride in both their vehicles and their customer service. I would highly recommend Cadillac of Mahwah to anyone looking for a luxury vehicle and a top-tier dealership experience. I'll definitely be returning for future purchases and service.

I rarely leave reviews, but our experience with Cadillac of Mahwah deserves to be shared so other…read moreconsumers are aware. We brought our vehicle in to comply with a Cadillac engine recall inspection. The dealership told us engineering found the audio "normal," so the vehicle wasn't classified as defective. However, immediately after picking it up, we experienced severe issues--engine noise, shaking, and multiple warning messages. We had the car towed back, only to be told nothing could be found. Hours after taking it home again, the same issues occurred, requiring a second tow. Still, the dealership claimed they could not duplicate anything, even though these symptoms match those described in the recall notice itself. After three visits and two tows, we were offered no resolution, no repair, and no acknowledgment of the safety risks. We felt we had no ethical choice but to sell the vehicle back to the dealership at a below-market price of $74,000, paying $9,265.10 out of pocket to cover the shortfall--simply to protect ourselves and avoid selling an unsafe vehicle privately. When I directly asked the Service Manager what they planned to do with the car, he said, "We're going to retail it." When asked whether they would disclose the safety concerns, he said they would rely on the fact that they "could not duplicate" the issues. To make matters worse, the vehicle was posted for sale almost immediately for $83,777 (VIN 1GYS4RKL6PR384990). This has been an extremely troubling experience, both financially and from a consumer safety perspective. Buyers deserve full transparency, and unfortunately, that was not our experience here.

Came here with my father to purchase a Sprinter van and Waleed assisted us with everything. We…read morewere able to teat drive it and then Waleed gave us all the time in the world to look at the van. After the test drive we were allowed to open up the hood to take a look at everything to make sure everything was ok. They have signs all over their office stating that they welcome that you bring a mechanic to examine the vehicle you are planning to purchase. In end we are satisfy with the service and the price we purchased the vehicle at.

Please beware of Jersey Motors Inc. in Lake Hopatcong, NJ, and owner Walid Salameh, and I do NOT…read morerecommend doing business with this car dealer. I purchased a used Honda Ridgeline from this dealership after conducting a nationwide search. I had saved for nearly two years and made it clear how important this purchase was to me. Walib described the truck as great value and in typical condition for its age. I specifically asked for additional photos and details--especially of the underside due to concerns about rust--but the video I received did not show the true condition of the truck's underside. Walid only provided a limited video and incomplete information to cover the true condition of the truck. From the interaction with Walid and looking over the three trucks I narrowed it down, so I decided to go with Walid because of the positive interaction I had with him and seemed to be a good decision based on the information on the truck he provided, so I thought. After the truck was shipped to me in Indiana, I had it inspected by three separate companies (Clark Tires, Esler's, and Great Lakes Honda). They found the vehicle to be in extremely poor and unsafe condition. The most serious issue was severe structural rust affecting the frame, rear suspension, axle, and bumper--so bad that one auto repair place refused to perform any repairs on it. I was told the vehicle could fail structurally from hitting a bump. Additional problems included a major oil leak, a poorly patched exhaust, broken door lock and seatbelt, dry-rotted tires over 10 years old, accident damage affecting door and hood alignment, a non-working 4-wheel drive system, and extensive unsafe rust throughout the frame and trailer hitch. When I contacted Walid, he initially blamed me for not having a pre-purchase inspection, despite his misrepresentation of the vehicle's condition. He later admitted the truck should have been better inspected and agreed in January 2026 to take it back and issue a refund to make things right. As of May 1, 2026, the truck has still not been picked up. After months of repeated excuses about transport delays, he has now stopped responding to my calls, texts, and emails entirely. 5/1/2026 - I contacted the New Jersey Division of Consumer Affairs and Walid's business has 19 consumer complaints files against the company. I paid over $4,100 plus transport fees, other incurred expenses, and am left with a vehicle that is unsafe to drive and effectively worthless. This truck should never have been sold. Todd Crockett

Mr. Monroig provided me with the most exceptional car-buying experience I have ever had. From start…read moreto finish, he was professional, respectful, knowledgeable, and genuinely attentive to what I wanted. I knew exactly which vehicle I wanted and the price I was prepared to pay, and Mr. Monroig delivered--without the pressure or games I have unfortunately experienced at other dealerships. I contacted several Bergen County, New Jersey dealerships, including senior management, and was disappointed by the way I was treated. As a woman, I felt I was not given the respect I deserved and, in some instances, was being deliberately overcharged. My experience with Mr. Monroig at Franklin Sussex Hyundai was completely different. He treated me with professionalism and integrity, and he made the entire process straightforward and enjoyable. I sincerely thank Mr. Monroig and the entire Franklin Sussex Hyundai team for such a fantastic experience. I would absolutely recommend them to anyone looking for a professional and respectful car-buying experience, and I look forward to continuing to choose Hyundai vehicles in the future!

Hiring manager had the worst attitude, completely unprofessional almost insecure. she treated a…read moretrainee with no care of having a growth mindset helping the younger ones grow into the professionaL's they can look up to. that's literally your job. She cut him off while speaking numerous of times, completely scolded instead of coaching him and honestly this was more discrimination than being unqualified. unfortunately she is the example of what this company values and that it has no regard to its employees characteristics. and it's completely sad as a human. she needs to be fired because now I don't ever want to own a Hyundai bc of her.

I don't know where to begin about my experience. From the beginning of the process to the end…read moreeverything was nice and smooth. Fady was excellent answered all my questions and was very responsive. He also saved me so much money and delivered The car to my door. I'll definitely use again for my next lease and recommend to family and friends.