Chris and is staff are phenomenal he was very honest (provided proof of damageand forth coming with…read more my vehicle! I was actually in Bloomington IL for a basketball tournament at IL State university and at the hotel my car wouldn't start so Chris was able to confirm the status of the vehicle over the phone which enabled me to be confident he can fix it quickly once I got the car towed over he fixed it within hours and I was back on the road to Chicago where I live his team I is trustworthy and efficient in resolving all mechanical needs!! I plan on working with them in the future regardless of the distance!! Thanks Chris!

Fantastic! Contacted them through Yelp. Got an estimate for new brakes. They were waiting for me at…read morethe agreed time. Did the job in the estimated time and charged the estimated price. Could not have had a better experience.

I must say, this team knows how to put the customer first…read more I should begin by saying that we love Hyundai vehicles. Our last 4 have been Hyundais (2 Sonata and 2 Santa Fe). I say this to explain that we love the company. Now let me explain why we love this dealer. First, and foremost, their service department is the best we have ever dealt with. They actively work to build a rapport and relationship with each owner, and do what they can to make the experience satisfactory. Even if you don't buy a vehicle from them, take it to them to be serviced! Now, their sales team. As I said, we've had 4 Hyundais, but only the last two have been purchased from them. Our first was not purchased due to a less than satisfactory experience with a salesperson that was not customer-centric. The second was because they did not have the specific used vehicle we wanted. Our last two vehicles, however, have been the most painless purchases we have ever made. Not only did they offer several options as far as vehicles, but the negotiation process with both vehicles was without all of the "let me check for one more discount" back-and-forth that happens at some dealers. You can quickly get them to the "This is the payment amount we want per month" and they will do everything in their power to get it there. As long as Hyundai keeps making vehicles that we are happy with, we will continue to use Extreme.

Another update: 5/18/2026 3/16/2026 dropped car to local…read moredealership in Quincy, IL. I have not seen the car since. They have now replaced 2 transmissions, the engine, the axle, spark plugs, and now 2 catalytic converters. Still no help from the dealership. Talked to the GM on 4/22/2026. First thing he made clear was he was not going to help until I removed my social media post. I informed him when I made that post, it was removed within 24 hours so then he was willing to speak with myself and my husband. He ended the conversation with a promised return phone call. He has yet to call us back. I have reached out since via phone and email. All I want is for someone to listen to me and help me. I have been nice. I have been respectful. I have not found one helpful person within this company. I do not know what else to do at this point.

I purchased a new Bronco from Sam Leman Ford in Bloomington, IL on May 27, 2026. At the time of…read morepurchase, I was told all of my paperwork would be emailed to me. More than 30 days later, despite two phone calls, leaving messages expecting return calls and two emails requesting the documents, I still have not received them. This level of follow up is unacceptable. Once the sale was complete, customer service seemed to disappear. Providing customers with their purchase paperwork is a basic responsibility, and I shouldn't have to repeatedly chase the dealership to get documents that should have been sent weeks ago. Very disappointing experience to say the least.

I took my vehicle in for a recall item and some other service work that was due. The mechanics were…read morefine and did a good job without any up charging for other services I did not need. The service counter scheduled a tech to come to my job to verify the recall item which she did complete. When I went to pay for the other service work, I asked about a timeline as to when the recall parts would be in, she stated it would be several months possibly. The letter for the recall notice stated the parts were available at all dealerships. A few days later I have a voicemail that the parts were in and to call to schedule the repairs. I called and again they sent out a mobile tech to do another inspection instead of the repair. The same girl came out to do another inspection. We knew this was wrong, the girl called the office and said they would schedule a technician to come out the same day for the repairs. I received no calls, texts, or Vm yet today. Clearly there is a serious communication problem between the staff in the service area. I can't provide a good reason to ever go there and have to deal with this type of service for what they charge per hour! My rating would have been a 1 but the mechanics did their job very well.

We had a late night car issue and these guys saved us. They showed up quick and did a great job…read more Thanks again.

From making appointment to picking up my car the staff and crew were friendly and transparent the…read moreentire time!! They were efficient and made room for me in their already busy schedule!

Great service at a really good price. The manager Jeff was awesome throughout the entire process…read more Good shop I would recommend

I don't want to air dirty laundry, my significant other was taken advantage of not having a decent…read moreunderstanding of repairs. Just ensure you know what you need done and what you are authorizing any shop to perform. Their actual work seemed quality, but just know ahead of time what specifically needs to be done and what you will authorize to be done.

Employees are professional, knowledgeable, and friendly. Have used their services several times…read moreand always get it fixed quick at a fair cost. Great Shop!

I happened to have a broken oil pressure sensor and had gone to a couple of other places that…read morewouldn't be able to fit me in until next week. I drive for work, and so it was a bit devastating until I came here. I explained my issue and even with a packed schedule on their end, I was able to get in quickly this morning. I greatly appreciated that I was given the price of everything upfront so that I had payment ready coming in as well. I will be coming here for a long time

this place is awesome ask for alec or riley they had given me a great experience a supra, awesome…read morefair rate fixed the problem I came in with I thought there was other problems and they were honest with me. They told me that I'm still good. Just a great place to go.

I called due to my under car splash shield falling loose while driving from Wisconsin to Arizona. I…read moredidn't get the name of the employee but they told me to come in and they'd fit me in to get me back on the road. When I got there he greeted me and was so friendly to me and my dog. They had me out and back on the road within 15 minutes. I don't live nearby to make this my mechanic but it I did I would but I do recommend them to any one passing though or lives in the area!

I will always recommend this place. My daughters and I cars have always been fixed properly,…read moredetailed and customer service is amazing! Excellent customer service!! Affordable prices. Will never take my car anywhere else. Extremely reliable, knowledgeable and honest technicians. Several family friends have purchased vehicles form here and have had them serviced here and will continue. Extremely nice people and affordable prices!

I would strongly advise people to go elsewhere. They talk a good game on how they treat their…read morecustomers like family but they sell piles of garbage and won't "make it right" their warranty company have lawsuits against them and several nega reviews for their failure to cover anything. They find ways around the warranty so they don't have to cover you. Horrible customer service!