I have been a customer of this business for around 30 years. Around three years ago, Steve, the longtime manager, acquired ownership of the store from the former owner.
I originally started using them because they are a real Miele dealer; many vacuum cleaner stores and service locations are not real Miele-authorized dealers, and I feel it is better to buy from an authorized dealer in case of any warranty issues. In addition, buying locally means you are recognized by a store as a repeat customer when you need service, and there are advantages at that point.
We live in a large home on Palm Beach Island and have two Miele vacuum cleaners, which our housekeeper probably is a little too rough with when moving them around. Steve had taken care of them from time to time, and the Miele's hold up better than other vacuums.
When we bought them while the prior owner had the store, and Steve was just the manager, the owner sold us lifetime service contracts. When Steve bought the store, he has continued to honor our contracts, even though he has no legal responsibility to do so.
We have found his prices on repairs to be fair and reasonable. We recommend this store. read more