much to my amazement, came out on the 4th of July to repair my dryer. on time, did a great job,…read morevery reasonable. perfect, which is unusual in this day and age. 100% satisfied and 100% recommended.

I hit the jackpot with this company. Owner Ron tried to help me over the phone before coming out. I…read morecalled Fri at 4 Ron came out Saturday repaired my washer and the charge was reasonable. Will use this company again 100%. Accent Appliance Service LLC

Mikhail the tech who came to repair my LG refrigerator was fantastic! He diagnosed the problem and…read morereplaced the condenser fan. Not only was he very competent but he is also a genuinely great guy! I will definitely be using Berne and hopefully Mikhail for all future repairs. The price was also very reasonable.

Dryer went out on a Friday morning. By Saturday afternoon Berne had a tech out. Jayla was very…read morefriendly in taking my appointment. They kept me updated with texts and when to expect my technician. It took Aleksei (our tech) about 10 minutes to pull dryer apart, diagnose problems and offer a fair estimate. The work took about 35 minutes and he had all necessary parts. He also cleaned out dryer from top to bottom. My dryer has NEVER sounded so quiet and smooth. Aleksei was friendly, worked efficiently and left our home clean. I would definitely call them again for any urgent needs.

Sasha is excellent. My refrigerator and freezer stopped cooling. I called him after hours and he…read morecame over in less than an hour. He is very knowledgeable and a real find.

Five stars! Sasha who came out to fix my dryer was fantastic. He arrived on time, quickly diagnosed…read morethe issue, and explained everything clearly. The repair was done efficiently, and my dryer has been working perfectly since. Professional, friendly, and knowledgeable. I couldn't ask for better service. Highly recommend! Will be recommending to all my colleagues.

Fan motor for my convection oven needed replaced. They came…read moreout, ordered the part, it was delivered to my home the next day and installed same day! Quick, clean and such a nice guy!

BEWARE ... When a company makes you hand over 75% deposit, promises things they have NO INTENTION…read moreof following through on, AND LASTLY REQUIRE YOU AGREE TO THEM KEEPING "service" (should really be known as a SALES call)) fee whether they honor their commitment to repair or not is a good indication there might be something shady going on. You know how it can be in Florida for older people. BEWARE

I had an error message on my Samsung dryer today (a Saturday) and had no idea who to call, so I…read moresent out an SOS on Yelp. Vlad responded in less than five minutes and was even willing to come out and help me the same day. Before scheduling a service call, I asked him if he thought leaving the dryer unplugged for a while might help. Instead of trying to sell me a service visit, he was completely honest and said it actually might fix the problem. I left it unplugged for about 20 minutes, plugged it back in, and the error message disappeared. The dryer has been working perfectly since. I'm leaving a five-star review for several reasons. In this day and age, it often feels like customer service isn't what it used to be. The fact that someone took the time to respond to me on a Saturday--when he was likely home with his family--and genuinely tried to help without immediately charging me says a lot about his character and his business. I also want to mention that the diagnostic fee he quoted was very reasonable, which made me feel even more confident that I was dealing with an honest company. Thank you, Vlad! You've earned a customer for life, and I'll absolutely be recommending you and your company to my friends and family.

Aniur came out in November same day service to fix my washing machine that was not spinning. He…read moreshowed up on time and called when on the way and was very nice and knowledgeable. I would give him a 5 star review personally. Today I requested another service for the same issue. I asked if they could come today I received some text messages back and forth. I tried to call no answer, so I sent another text. The reply was asking me kindly to wait. I waited 2 hours only to be informed they could not come for 3 days. I wish they had said that sooner as now it's 1:30 and I am scrambling to get someone out today, I don't appreciate the wasting of my time as I let them know 2 hours ago I prefer to have service today as it is my day off. Not ok to say your repair man is off tomorrow so he can come Thursday after making me wait 2 hours for a reply. (apparently there is only 1 repair person) Value, I will have to let you know. If I have to fix the same issue twice I will be reporting back. Also the fact that they were just here Nov 26 it's March 4th I feel like a return service should be a priority.

Incompetent with very bad customer service. In Oct. 2024, my Bosch dishwasher broke, displaying a…read moreE17 error. I was referred to Mr Appliance by Bosch. Their technician repaired it for $125. It reoccured in Dec and I called them again. After screwing up an appointment, and having customer service be incredibly rude, a different technician came to my home on Dec. 26. He told us we needed a $350 part to fix the problem. He also stated that the original technician was fired because he constantly made mistakes and spent too much time at customers homes. We paid him, the part came in and it was installed on 12/30. We ran the dishwasher successfully 2 times and then the problem reoccurred. That same day, we had a minor issue with our refrigerator. We called Mr Appliance the next day about both issues. On Jan. 3 the same technician came back, easily repaired the refrigerator (which he charges us $228 for) by defrosting and unclogging a line.he then tried the dishwasher. It ran twice, then once again failed and displayed the E17 message. He then told me that the $350 repair was likely incorrect and the cause was electronic. I was told it would cost several hundred $ more to try to fix it. I asked what could be done about the $350 I already paid for a repair that didn't work and was told there was nothing they would do. I have given Mr Appliance $425 and NOT repaired the dishwasher. When I contacted them, they got back to me and said perhaps a $60 part would fix it. They have absolutely no idea how to repair my dishwasher. They refused to reimburse me for any part of the $ I spent due to their incompetence. I have trued to work this out with them, but have heard back from them in 3 weeks. I have replaced my dishwasher. AVOID THIS COMPANY

Scheduled an appointment and never came and never called. Then rescheduled for the next day and…read morethey did not come at the time we agreed on. Needless to say will not use this company again.

Knowledgeable technician very thorough neat and polite reasonably priced and used original…read moremanufacturers parts

The water in our fridge was coming out slow so we called Romano to check it out. They told us that…read morea valve needed to be replaced. To replace the valve they cracked the back of our fridge and didn't tell us. They also damaged a shelf that they removed during the repair and didn't tell us. Now the shelf falls down every time we open vegetable drawer. We called the owner to have them fix the issues they caused and he grudgingly came out and complained to me the whole time that there was no need for him to fix the cracks in the back of the fridge and even tried to convince me that the shelf issue, which never happened before, had nothing to do with the repair tech who also cracked the back panel. He expects me to believe that it is a pure coincidence that the issue started immediately after the tech left. What a liar. Not only that, but changing the valve made almost no difference in the water flow, so we changed the filter just to see, even through the light hadn't come on yet, and the flow was back to normal. I don't recommend this company. They don't know what they're doing, they do poor quality work and the owner is dishonest and has a bad attitude.