This has been the worst customer service experience I've ever had. They say they will call the night before and they never do. The technicians talk down to you and break things while they are there. 0/5 stars would not recommend to anyone. The representatives taking your call are mostly rude as well. read more

It has been over a month and my washer is still not fixed. Samsung has asked me to gather the dates ATS has been to the home however, ATS says they do not have this information. I text Marty for the information and the text goes unanswered. Hopefully, Cynthia Gomez from my local Lowes store can help resolve this matter Customers should be emailed or given a receipt of some sort anytime a technician enters someone's home read more

Wally came in today to look at my brand new refrigerator that was on the fritz. His service was great. He's a really guy who I felt comfortable having in my home. I hope I don't have to call them in the future, but if I do, I'll definitely ask for Wally. read more

We had the pleasure of meeting 'Leopoldo,' this AM. He is a great 'Customer Service Agent as well as a very knowledgeable Field Technician!' He was able to resolve our problem quickly & educate us to prevent this problem from arising again. He is truly and Asset to your Company and I will highly recommend him to our Family and Friends. The Voelkl's read more

Earlier this week I made a repair call to ATS to replace the drum belt of my dryer. I was told the belt needed to be special ordered (old model of dryer), but the next day I got a call from ATS that the belt had arrived and service could be scheduled right away. Jeff, the repair technician, called ahead to tell me the time window for the work later in the day and arrived for the repair work during the allotted time. He did the work very quickly to replace the drum belt and restore the dryer to its correct functioning. The cost is a bit expensive. But if you want it done correctly right away ATS has proven to me (on this and a refrigerator repair) that they can do the job. Good work. read more

This company is awful. Melinda was very rude, very unorganized and I was without a working oven for a month and the oven still hasn't been repaired from the warranty for a very simple repair I could do myself. She called ME and left a voicemail asking me to return her call, when I called her back I explained that I was renting and should not be the POC for this because my landlord took the defective oven out and they should be coordinating everything with the property management company because the oven is no longer in my unit. She promptly and rudely said "I have everything I need" and hung up. Her attitude had me at a loss for words. I have worked customer service before and would never talk to someone that way, especially when the disorganization is coming from THEM. read more

My husband and I have used ATS for well over a decade and have been extremely pleased. Our tech was Jim for all those years; he is now retired. We needed service this week and ATS sent our new tech, Adan. He was very knowledgeable, polite and professional. I highly recommend this company! read more

We have had a Nightmare experience with our Frigidaire above Range Microwave/Convection Oven which we found out about the 3rd year of owning it, that there was a recall letter out on the way the wires were routed in the door. (We Never got that letter??) so we reached out to (Electrolux/Frigidaire) and they were very unhelpful being that we had one of their appliances that had a Manufacturer Defect according to the Tech from ATS, and they said even so, the appliance was out of Warranty!) They offered 50% off for the parts that were needed in order to have ATS fix it. (This started in November of 2018 and we Finally thought we had it fixed in the latter part of February 2019!) after ATS had come out at least 6 times and the frustration just seemed to grow more ridiculous with each visit. Either we were given the wrong part numbers to give to Electrolux by the technician from ATS on More than one occasion and with each time we had to return the part and get the correct part, it took at least a week to a week and a half and then we had to wait most times a week for the Tech to come back out. At one point when we were given the wrong part number by the Tech, and needed to return the part to Electrolux, the 30 day return date had passed with all the back and forth, so we ended up having a part that cost $90 plus out of our pockets, and we still have it, even though the Tech said at one point he would deal with Frigidaire and that part and make it right, so we would not be out financially for the part. Well.... as I said, we still have it! So we thought we had the appliance finally fixed as of February 19th. We thought we could breath a Big sigh of relief only to find out today that it is on the Fritz again!!!! Never again will we buy a Frigidaire/Electrolux Product or call ATS for any appliance service! We will say that the Tech did not charge us for the last service call. I guess we can say that is the Only plus?! For us, picking ATS was a major mistake. read more

I had warranty work (so I can't comment on pricing) done on my refrigerator and dishwasher by Joey from ATS. I didn't wait long for an appointment to be scheduled and the business called to let me know of a cancellation so the repairs happened 3 days earlier than planned. Joey was on time, very professional and obviously knew his stuff. read more

Joey arrived on time, was equiped with the parts he might need, and did a fast analysis of the problem and resolved it quickly. A good attitude on his part was really appreciated Very good service all around and we could not be more satisfied. Jim K. read more

I wouldn't recommend this company to anyone! It's been nothing but a horrible experience. We have been without a working refrigerator for six months. It was brand new, it's now paid off and still not working. There is a lack of experience with newer appliances. Absolutely no initiative to advocate for their customers or attempt to fix repairs in a timely manner. Follow up, communication amongst staff, and professionalism- there is none! read more

I have been using ATS since 1989, when I bought my house. They have always been reliable, responsible and provide timely and excellent service. Their repairmen are courteous, neat and clean up after themselves. Very thorough and cheerful. They have repaired washing machines and refrigerators for me. I have never been less than pleased with their services. My only regret is that they no longer repair air conditioners, because they were excellent and reasonable. I would never use anyone else for my repairs. read more

First time user of ATS and had limited choices of who to use for a safety recall issue. Having read some of the previous reviews, I was a little wary. The experience, however, was flawless. The lady who answered the phone was pleasant and efficient. She took (and verified) the information and promised to order the part and call to schedule the service call. Within about a week, she called back and we scheduled a time that was convenient for me, actually the following day. As promised, Bob called the next morning to give me a two hour window and showed up at the midpoint of that window. As other reviewers noted, Bob is personable, friendly and knows exactly what he is doing. He really impressed me when he returned to his vehicle to get a large plastic piece to protect our stone floor when he pulled out the dishwasher. ATS has earned our loyalty. read more

I've been using ATS for many years, Bob is the absolute best tech - he is organized, thorough & extremely knowledgeable. His attention to detail & fine quality workmanship is second to none. This company really understands & cares about the customer, from the explanation of what to expect to the final service call, ATS is consistent & I recommend them without hesitation. read more

Leopoldo has always been very knowledgeable, trustworthy, timely, reliable, and professional.

The scheduling people were very nice, but there was a mix up with my scheduling time. It got all ironed out, though. I'd give the schedulers 4 stars and Bob, the field technician 8 stars! He was fast, efficient, personable and professional. He fixed my old dryer and it did not cost an arm and a leg. I will use ATS in the future for all of my appliance repairs. A traditional user of Sears, I am now a convert to ATS....they rock! read more

Leopoldo just came to do warranty work on appliances I was having issues with. As it turns out, our cooktop hadn't really been installed correctly so he fixed it and was very efficient about it. He also arrived on time, was cordial and professional and didn't take long at all to do what needed to be done. My husband and I live in a very small town where such service is practically non-existent so it is a VERY BIG DEAL that someone like Leopoldo and Authorized Technical Service are available to us. read more

yes, they are that rude. Melinda just hung up on me. I usually read reviews with a grain of salt and tried to give them a chance. but they are that rude and that unprofessional. you'll be sorry you wasted your time calling. read more

I have an LG refrigerator that was evidently delivered with a defective defrost sensor. The fan constantly ices up and I have to have repair. The first time it happened, ATS was the warranty repair. The technician came, told me it was a defective control panel and he would have to order it. He never came back. The repair (not a control panel issue) was done by another company. Over the past 8 years or so, the same tech from ATS has been here at least four times, never fixing anything, just charging the service fee. He has never fixed anything, just gets it running and leaves so the whole thing can happen all over again. Sears costs more, but their techs do the work and fix the issues. The ATS tech that came out is wholly unprofessional, rude and careless, from what I have observed over the years. It's worth the extra money to have a pleasant and productive experience with another company, who has respect for me and my property. Will never call ATS again. A two star rating is being kind. Just as a note, the scheduler, to me, was pleasant and professional. I suspect there might be some gender bias here as is often the case read more

If I could give a zero rating, I would. The absolute worst service ever. We waited over a week for someone to come look at our refrigerator; they came 30 minutes after the promised 2 hour window, took 5 minutes to tell me they needed to order a part and then it was another 2 weeks before the part was in and they called to schedule the repair; on the day of the scheduled repair, they did not call as promised to give me another 2 hour window of when they would arrive. When I called them, they told me no one would be out today because we were not on their schedule. I took an entire day off of work because THEY told ME that they would be out on this particular day to repair my refrigerator. How can we not be on their schedule for repair, when THEY called ME, told me the part was in, and scheduled the repair? When I asked to speak to a manager, I was told he was out until the following week. This will be ONE MONTH without a refrigerator for my family. This company is unreliable, unorganized and unprofessional. read more

We just had our dishwasher repaired under an extended warranty with ATS and Bob the technician called early in the morning to confirm time of arrival. He arrived on time and found our problem and had it fixed without a big hassle. The Rep on the phone was most courteous and was actually able to give us an earlier appt than was originally scheduled. This was our first time using the Company and I would certainly recommend them in the future. John & Vickie B read more

Worst experience! Very very unreliable. Canceled on me last minute THREE TIMES IN A ROW. They had to order a replacement part but forgot to do so despite several reminders, which delayed the repair even further. I'm really not sure what these people are thinking. Customers have to take time off work. This is not how you run a business! read more

Authorized Technical Service was recommended to us for repair of our commercial grade refridgerator. Wally came out and fixed it quickly. We were concerned that the thermostat was not working. He came out again to replace it and discovered that nothing was wrong - that's the way it was supposed to run. Nice to feel we are dealing with an honest technician working for an honest company. Thank you! Highly recommend. read more

I contacted ATS via telephone because my LG refrigerator was NOT "cooling". ATS sent a Field Technician out to my home after I contacted them for help diagnosing and possibly fixing the problem. The Field Technician diagnosed the issue, stating that the "COMPRESSOR" needed to be replaced. So, my wife and I dug deep, into our wallets/finances, in order to pay for the "NEW Compressor", We were Happy that we were able to replace the compressor, but, here we are again, (9 months) later with the same "PROBLEM", the refrigerator is (NOT COOLING), oh yeah, BTW, we were ONLY given a (3 MONTH) warranty". So, we decided to call ATS again today, and was told that we would have to pay the "service fee" of $75.00 dollars, and whatever else it would cost to repair and or replace the compressor. WOW!!!! My wife and I are VERY disappointed. I am an Disabled Veteran who served in the military for more than 20 years", and this is the type of "SERVICE that I'm entitled to. read more

Prompt and efficient service at a more than reasonable price. Their front office kept in touch through the process of getting our washing machine fixed and got us an earlier appt than originally scheduled. Technician was on time and explained the issue and what would be done to fix it. After parts were swapped for the repair, the technician stayed through a full cycle of the machine to verify everything was ok. We couldn't be happier with the level of service provided by this company. read more

This was my first time using ATS and will definitely use again, highly recommend. From the initial phone call down to the technician repairing dishwasher were courteous and professional. Called ATS and received appoint within 4 days. I gave them dishwasher information and they explained about service fees and how repair and repair fees worked. The day of appointment, the technician called and gave me 2 hour window. He was there within 30 mins of window start time. He quickly assessed situation, explained to me what was wrong and needed to be done. He wrote down repair fee which I was fine with (reasonable price). The part was available with 2 days and he was back out to repair. From start to finish took 30-40 mins tops. The technician was very thorough in explaining repair and gave me a few tips to keep dishwasher working properly. This was probably some of the top home services we have received. HIGHLY RECOMMEND!!!! read more

We had to have warranty work done on our new Kitchenaid microwave and refrigerator. ATS was the company that Kitchenaid warranty service contracted to do the work - we did not choose ATS. The repairman left the outside of the microwave full of his fingerprints and made no attempt to clean the microwave. The microwave is mounted directly over our glass cooktop so he asked that we put something down over the cooktop. We placed a thick piece of foam over the glass cooktop. He removed the heavy microwave and placed it on the foam to work on rather than on the countertop. In the process, he damaged the glass cooktop - which we didn't discover until after he left. We also had an electronic problem with the deli drawer temp selector. The electronic piece had to be replaced. He didn't seem to know how to get the drawer out to repair it - and now the draw does not close properly. Unfortunately, this ATS repairman is the only one that services our area and we will not use ATS again. We have called Kitchenaid warranty repair service and they will be sending a different company to repair what the ATS repairman damaged. read more