Called 7 times in one day then threatened legal action the next day. Communication during the…read moreentire process was nonexistent. Avoid this shop.

My car overheated and died on my way back from a long trip at about 11 pm. I live in Waterford so…read morethere was no way I was making it back home. I called Kiefer for a tow and they took my car back to their shop after hours saying they'd fix it as soon as possible. By the next day they knew exactly what was wrong with it and told me a price for the repair plus the tow. I was quoted 450$ which for what needed to be done was a fair price. I go to pick up my car today. The car was in tip top shape and they only asked me to pay 350. I have never gone to a mechanic that charges well UNDER the quoted price. Car drove home perfectly. No fuss no issues. To those who call this guy a con artist, I have no reason to believe this shop is anything but honest and fair. The price was cheap and the work is solid. If I need preventative maintenance I will make the 50 minute drive to come back to this shop. It's hard to find honest folks and that's what these guys are. I will be back. Thank you to the shop owners and the mechanics who got me back on the road!

This place is so amazing. The staff are friendly and very helpful. Their pricing is posted on the…read morewall and I have found them to be very fair and honest. They did maintenance on my RV and were very informative on the best maintenance practices for the future. Several months later I had an accident and needed repair work and they went above and beyond to get my RV in for evaluation, worked very closely with the insurance and have done a beautiful job. I highly recommend this place and will only take my RV there.

These guys are awesome. Had these guys put a longer 7 pin connector on my camper and also fix the…read morewiring in the box. They told me to come in and I did and they had it fixed within an hour all the same day. I also had some wheel bearing work at a different time on my camper and had the camper back in two days. Very fast, very professional. I would definitely recommend bringing your camper here for repairs and upgrades.

dropped my car off here last week to get an estimate done. I knew they were backed up so I didn't…read morebother them until this morning. I stopped by and asked if they had a chance to look/had an estimate ready. The man working/owner Clarke didn't even know my car was there. They did not have an estimate ready either. He told me my car was totalled but wouldn't give me any details. He then turned to the next person to have a personal discussion in the middle of this. I had to interrupt to ask again for an estimate or any information for that matter. He let his own personal experiences with insurance companies dictate how I was treated. He told me he doesn't need my business and shooed me away like a fly. He also told me that he refuses to call insurance companies back because he feels it's an "insult to his intelligence" on pricing. If you have Progressive, steer clear. I will say his wife, Kathy, who was also working the office at the time, was very nice and helpful and did apologize on his behalf. But here I am two weeks into trying to get my car fixed and I get to start all over. Thanks Franklins!

Great service, communication and work! And they were very affordable compared to multiple other…read morequotes I received. Getting the parts took awhile but they ordered it directly after I approved the quote while I sat there. Manufacturing and shipping delays are NOT their fault at all. I see a lot of reviews all over the internet where people are faulting service companies for long wait times but just know that they are probably just as frustrated as you are and they have NO control over the current situation of the supply chain.

I know absolutely nothing cars, so every time something seems a little off with one of my vehicles,…read moreI cringe. I hate going into a mechanic feeling like I'm about to be taken advantage of and ripped off. So glad to say that Total Automotive did not make my husband and I feel that way for a minute. The second we met Joe, we knew he wanted to help us and fix our vehicle, not just "repair" unnecessary things to make a few bucks. We felt so comfortable leaving our vehicle in their hands. They are honest, trustworthy, and very knowledgable. So happy we found our go-to auto repair shop -- we'll never go anywhere else!

Beware -- they add a 3% surcharge for using a credit card. Cash only, no checks. To my knowledge…read moreno other repair facility in this area charges this fee. Any organization that feels the need to nickel and dime their customers probably is also skimping on the quality of their parts. Invoice does not state the brands used. Invoice also states that if you are not completely satisfied to email the owner. I did, he didn't bother to answer. There are many positive reviews listed here -- the vast majority are very old. If you are going to use them I would quiz them on EVERYTHING.

Howell is lucky to have Roy's. Roy and his team are top notch professionals who go the extra mile,…read morepay attention to detail, and can think outside the box when necessary. I won't trust anybody else and there is no reason to after getting to know Roy and his team's capabilities. I live and work in the area and have mentioned Roy's to many people and the recent project they completed for me and I am astounded by the amount of people who know Roy and have trusted his shop and have glowing things to say about him and his business. Don't believe the negative comments on here. Check Google. He has 4.9/5 and over 500 reviews. That is what I call exceptional!

I went there on 11/23/20 I was very upset how they charged me I told them to do a compression test…read moreand to flush out brake fluid and a oil change they said they couldn't loosen bleeder screws all but one when I came home I loosened all which were not hard to loosen the screws and did it myself they charged me $233.41 total rip off lying people

I have had my auto in there 2 times since September for the check engine light the first time they…read morehad it cost me around $624. It drove well and boom the check engine light came on again called them the gentleman was very nice bright it in another $247. It's December have not even drove this car 100 miles boom check engine light on again now I'm pissed off called them told them this is my 3rd time bringing my car in for the same problem I get well it could be a coil a switch we just can't say until you get the car in here well this answer does not work for me I feel now your just fixing the car where it will get me by for a month then boom bring it back and it's not the part that cost it's the labor plus there closed on the weekends this does not work for me you don't have an office job 9-5 people that do work m-f 9-5 expect mechanics to be open on the weekends guess it's time to find someone else to service my car

my tire blew right at the exit to the high and this way the closest place. they didn't have the…read moretire I needed so they got me a ride to the place that did and then they changed it for me, getting me in between appointments. amazing people, theyre very kind. absolutely amazing experience!!

What an amazing experience...again. I just picked up my 1972 Cutlass Supreme and couldn't be…read morehappier! This is either the 11th or 12th transmission they have done for me. Just this year they have also rebuilt the C6 in a 77 F150 2WD and the transmission and transfer case in my 78 Bronco 4X4. I really appreciate them taking care of my classics, but they've also done the transmissions in my Ranger 4x4, Cadillac STS4, Charger RT AWD and more. They have also done brakes, air conditioning, etc. for us. No one wants the expense of a car repair but when I pay for my repair, I feel I've gotten great value and it always comes with amazing customer service. Did I mention that I go out of my way to use them? I live at least 45 minutes away and when I've been stranded, I've had vehicles towed long distances just so I'd have the piece of mind that comes from doing business with someone I trust. Good luck with your repair. Tell them Brian sent you. It won't be the first time they've heard that. ;-)

Extremely dissatisfied and disappointed. Took my F150 because my transmission was slipping. They…read morequoted me $6,500 to replace the transmission but wouldn't provide me with the estimate. I took it to Downriver Transmission, who a friend trusts, where they found the transmission fluid was low due to a corroded line and transfer case seal. They also replaced the bushing and U joints. All for under $1,500. More than 1,000 miles later it's running great and doesn't need a transmission. A Plus didn't mention checking the fluid level or the line, etc. At best, this seems negligent for not checking the level. At worst, they would have replaced a transmission that didn't need to be replaced then maybe found the other stuff. Yes, it was inconvenient but totally worth it to save at a minimum $5,000.

Bob is a magician I had a nasty door ding on my Chevy Colorado I was afraid it would need body…read moreshop work. Bob said no problem he could fix it. I took about three hours. Looks perfect like new. No painting sanding anything. Like the day I bought it new. Absolutely amazing. At a very reasonable price too. This is the place to go

Excellent company!!! Highly recommend! I had a small dent on the hood and you can't even tell where…read moreit was!! Great job. Was recommended by friends and manager at Shea!! Great customer service!