There is a ballad waiting to be written - something along the lines of Arlo Guthrie's "Alice's…read moreRestaurant Massacree" perhaps - about this woman who is strong, obstinate and disturbingly determined. The ballad should also be about the place that heroically enabled her stubbornness and resolve. Here's the raw data, and wildly, every bit of it is true. I pieced it together after speaking with about a dozen people. 10 weeks after having undergone two heart procedures, my nearly deaf 93-year-old mom sets out on her own for an adventure. Her goal? The scrumptious lox bagel at Mary's Cafe. She missteps exiting the car and... kaboom! She falls and breaks her hip. She is literally across the street from St. David's Medical Center. A kind man rushes to her aid. Together, at her command, they get her BACK IN THE CAR. SHE DRIVES HERSELF ACROSS TOWN AND GOES HOME. There, she realizes that she can't get out of the car. She is half in-half out. After ten minutes, an innocent passerby in our quiet residential neighborhood hears her bleating plea and - again - at her command, helps get her back in the car, whereupon mom DRIVES HERSELF ACROSS TOWN AND BACK TO ST DAVID'S. It took three nurses and the manager of concierge services to extract her from her old beater Honda - the one with manual door locks - and it ended up in valet parking alongside the Porsches and a Ferrari. Mom would go on to have a nine inch nail inserted in her hip and spend two weeks at St. David's, one week in the Medical Center and one week in St. David's Rehabilitatiom Hospital. Here she was treated with dignity and compassion by every single person we encountered. And there were tons of them. Every effort was made to make her feel comfortable. Cozy even. The staff made her laugh. Encouraged her. Listened carefully to every word she said. Her in-house doctors watched over so thoughtfully. The physical and occupational therapists helped her to understand that she *could* meet her goal of regaining her independence. Yes, there were times when a nurse promised to bring her something and then forgot, but really, things couldn't have gone better. The food? Not too shabby, and if you are a visitor, there are alternating pop up caterers for things like sushi, Indian and Mexican food, every week day. Parking? Free if you're over 65. Just scan your driver's license instead of your parking stub. And my mom's old beater Honda rubbing shoulders with the glamor cars in Valet? I drove it out myself... free of charge.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

This was a mixed bag. The few people I interacted with were fine. The nurses during the actual pre…read moresurgery stuff were amazing. I have a major needle phobia so I was having a panic attack about the blood work. The nurse practitioner was completely unhelpful. We let them know at sign up i needed something to calm me down. Even after seeing my panic they not only refused to help, they refused blood work at all. They are supposed to help. Not judge and pass us off to someone else. Luckily the doctor i ended up seeing at ARC LISTENED and understood. They HELPED. Shame on this place for not doing so.

I figure I better write this review before a year is up on it. This was not a plan visit but then…read moreagain what hospital visit is planned. I'm just gonna cover the highlights of what makes this good and bad in my opinion. First and foremost with any hospital ratings is the nurses. I've got to admit this ascension Seton has more outstanding; above average nurses. Like around 70%. Then about 15% our average and 10% are below average. Unfortunately, there are about 5% that are in the category of why are they even nurses if they hate people? I found these mostly to be the Night Shift people. Next step is the hospital beds, they have two types. I'm gonna call them the Chevy and the Cadillac. Needless to say they are both uncomfortable. The bar that gets them to move up and down so you could sit lay down have your legs up or also what sticks in your back the entire time making sleep impossible. The Chevy beds I have to admit did at least have convenient factors of a cell phone charger right in the framework so you didn't have to try and stretch it to the wall. It was also easier to make the bed go up and down, which is extremely helpful around meal times. It is a pain to get your food served on a tray that needs to slide under your bed, except it doesn't give you room to sit with the table in front of you. There were so many times when I had to eat almost laying down with just my neck above the food tray, not comfortable The temperature throughout the hospital it's always a bit chilly. I can't remember the reason for it but it's medical. One room they had me in. I was freezing and I like the cold. I asked for more blankets since most of the blankets they have are so thin. My favorite was they asked me if I wanted a heated blanket and what they do is they throw it in the dryer for about 15 minutes then bring it to you. So you have a short amount of time where your body can absorb that heat before it's all cold again. My main point being is that freezing room was freezing because the air conditioning was broken in it and it was probably about 62° until they fixed it. Now the most important factor the food. Most of the time they will hand you the menu items that you can order off of they don't tell you about the off menu items. Get to know the lady who brings around the menus and be real nice to her and she will tell you what off menu items that she can get for you. There were certain things I did, which I don't normally do. I told them I was allergic to pork because that pork was so overcooked. It was disgusting. Don't order extra vegetables. It basically is overcooked mush. And whatever you do, don't eat the eggs in the morning. They are the fake powder kind that you mix with water and fry up. Trust me it taste fake. Some of the favorites of the off menu items were the spinach, strawberry pecan salad and the grilled chicken sandwich. I don't know about anyone else, but I basically saw my doctor for approximately two minutes before I went in for surgery and that was it. You mostly deal with the nurses or the doctors assistants. During my time there, they were renovating the hospital because it was an older one. So if you were brought to the basement to have test done, you get to go by the new cafeteria being built, which was going to be huge. I don't want to say I wanna be here again but as a hospital, it was OK

I will forever refer people to Ally for emergency medical care! It's so much better than urgent…read morecare. Not only do they have imaging like CT scans, but they also have fantastic staff. Everyone from the front desk to the imaging area was so kind, helpful and knowledgeable. The nurses were thorough, professional, and caring. The radiology tech was one of the nicest people I've met in a minute! The doctor actually spoke to me like a real person. This was in stark contrast to the CareNow clinic I visited earlier in the day wherein the doc stared at his computer screen as he typed the whole time he was in the room with me. At Ally, the doc had a conversation and let me have a voice in my care plan. She actually seemed like she cared about what was going on with me even though we didn't really figure it out. She made she I was safe to go about life and try to figure it out with my pcp, which was all I needed. I had seen the Ally logo around but didn't know what it was. Now I know they are my emergency medicine ally! Hope I don't have to go back, but know I'll choose Ally over anywhere else if I do.

I wanted to follow up. My son is back at work after the emergency surgery. Again, I can't express…read morehow important the visit to Ally turned out to be for my family.

When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

I had an electric scooter accident on the last day of SXSW 2026 and ended up at Dell Seton Hospital…read morethrough no choice of my own. A month later and I couldn't be happier with the outcome. My neurosurgeon did a great job on my back, and Googling him shows how he's highly rated, so I lucked out. Almost all of the nursing staff here is incredible. I was treated with respect and "enjoyed" my time in recovery. Shoutouts to Georgia in OT and Emily that runs the place for going above and beyond.

Excellent surgeon. Everything outside of surgery itself was terrible. My charge nurse and resident…read morephysician are actually both writing incident reports about how I was left bleeding heavily and withheld having fluids provided despite severe dehydration. Resident gave me water out of pure human sympathy. Was readmitted 2 days after a 5 day stay. I'm still here two days after that in a holding tank, no resolution. For a surgery for which I seriously need a revision (not surgeon's fault). Institutional paranoia around liability has left me in severe pain and discomfort for 7 days now. I would never willingly return or recommend getting treatment here inpatient or in the ED which is equally depressing.

Came in on a Saturday morning expecting it to be busy but they were able to see me within 10…read moreminutes. Everyone was amazing and was very attentive and took care of me every step of the way. So glad I stopped here instead of urgent care or the hospital ER. I'd still be waiting! Highly recommend if you're in need of emergency care.

Dr Greg and nurse Maria took great care of me. I sliced my pointer finger open late night meal…read moreprepping and it wouldn't stop bleeding for 2 hours and then went numb. I made the decision to drive here and I came in a little panicked. They calmed me down and Greg numbed my finger and stitched it up within 15 mins of being there. They walked me through each step and distracted me from my anxiety. Highly recommend.

Thu, Carolyn and Zoe were so helpful. Dr Villarreal as well. I had a very complicated surgery…read moreyesterday and they all did everything possible to make me feel better.

I went to St. David Surgical Hospital in Round Rock today for the first time. I was getting an…read moreinjection in my back. I will say, they spared no money in this building. When you walk in to register there is a huge lobby area, very nicely decorated, where you can sit and wait. We found a parking spot out front but if there are none available you can drive around back to the parking garage and both are free. After about a five minute wait, they came to get me and take me back and everything looked very neat and clean in the rooms. I will say that my injection was about 45 minutes late but I think that's more on the doctor than the surgical center. The nurses and the rest of the staff were all very friendly and joked around with me, which makes the experience that much better. Overall, I think that facility is very nice and I would not hesitate to go there again for any type of procedure!

Hospitals have their challenges, but my experience here was better than at most others. Not every…read moretechnician or nurse may excel, and the doctors might have their off moments, but overall, the team is genuinely trying to do its best with the resources it has. My father was admitted over a holiday, which made things even more challenging, but everyone was at least willing to listen--something I can't always say has been my experience elsewhere. I want to highlight a couple of exceptional team members: a nurse named Sabreen and a PT/wound care nurse named Melissa. Both are five-star professionals who deserve raises for their outstanding care. Although this hospital is not located near us, I am grateful we made the drive here, per our doctor's recommendation. Parking is convenient, and there are plenty of nearby dining options. The hospital is undergoing renovations, so noise can be an issue at times, but I understand that such work has to be done eventually.

Nurses have really changed. I was shocked at how unsympathetic they were. Their objective seemed to…read morebe tough love--criticizing me and shaming me for my health problems. One aggressively addressed my "failure." It was very upsetting. The exceptions were, ironically, two male nurses. Unfortunately many people are stuck using Seton Northwest. Good luck to you.

From the minute I walked in, I was treated very well. The staff and facility are amazing! I…read morereceived excellent care before, during and after my surgery.

100 stars if I could Truly the best medical care I've ever…read morereceived! I came here based on reviews because when you're in pain you want to be nurtured & treated well. Their staff was exceptional & went beyond that. Oddly enough for a hospital it felt homey & comforting, but truly it was the staff. Fastest attention for a kidney infection on level 10 pain, shaking in my boots. I frequent emergency rooms like it's an air bnb bc of my kidneys so I KNOW quality care vs lack there of. Was there for literally two hours & you'd think I left with a kidney transplant bc of how well I felt. Maybe it was the drugs maybe it was maybelline. Not my typical Sunday brunch recommendation, but if you want the best of the best, Westlake is the place to be! Thank yall ‍