The staff here are exemplary! That includes everyone from…read morethe front desk staff all the way to the doctors, nurses, and other medical people that work there. They are so professional, experienced, and caring. Special shout out goes to Mackenzie for her unwavering professionalism and kindness. Nurses are the unspoken heroes though, and that includes Nurse April. She is an advantage to the medical profession. Also, Dr Otto is an All-Star in his field. I feel very fortunate to have him as my doctor. The staff here are a benefit to the hill country community. Kindly.

I have been a patient of Dr. Snook, Dr. Otto and Marc Wausson, NP for over a decade. My wife and…read moreelementary schooler have also been patients, here. We have always had the best medical care at FMC Georgetown! I love their staff, too. My schedule can be all over the place, so I love that they take walk-ins and are open for walk-in on Saturday morning.

I have never had issues with this clinic, or with my Dr., who is leaving this practice and going to…read moreanother practice whose hospital I don't want to switch to. So I have to find another doctor and I am reading these reviews. I have never been treated poorly, never have had to wait very long, longest would be 10 minutes, and I love love love the patient portal. Whoever is in charge of the portal, always gets back to me within 24 hours, sometimes that very day. It is a great way to connect with your doctor and inform them of changes or concerns (not urgent concerns of course), instead of having to remember to tell my doctor everything during my appointment. I am confident that I will receive the same care that I always have with whomever I choose. During my past care here, I have never had the feeling the office over books patients. Dr. Spitler always had time for me, I never felt like she was rushing me out. I hope to find the same care in the doctors that are here at the clinic now. If I do feel that way during an appointment, I'm history!

Dr. Nelson is an outstanding doctor who shows concern and listens to her patients. She is one of…read morethe best Physicians I have ever had any Doctor. Staff here is also very nice and knowledgeable.

On a scale of 1-10, Dr. Trevino is a 20. He is thorough, knowledgeable and caring. This world…read morereally needs more like him!

I cannot say enough good about our visit with Dr. Trevino. My father now lives with us, 72 years…read moreold, and has suffered a heart attack. More than anything, he wanted to find someone who understood his strong feelings about quality of life, and not fighting "nature taking its course." Dr. Trevino listened so intently for nearly an hour, asked insightful questions, offered sound advice. He was thorough, positive, and most of all so respectful. He comforted my Dad and me greatly. We have researched the DNR policies of Texas extensively, and I must say that this is a complicated state to die in. I wish we'd found Dr. Trevino 3 months again when Dad first moved in. I highly recommend him to anyone looking for superb geriatric care.

Similar to other comments below, the billing structure for doctors, clinics, hospitals is confusing…read moreand leads to problems with the payers and confusion with patients. Additionally, had the same situation where the contract between BSW and payer ended and we were not notified. Payer blamed the clinic and clinic is blaming the payer. BSW reps keep insisting "it's not our responsibility." That could be true, but being stuck in the middle of these things does no one any good. We dropped the payer/coverage firm and will now drop BSW. Other providers seem to be able to know if you are in-network and have appropriate coverage when you register at desk, BSW did not. UPDATE BSW has escalated the situation. We are very appreciative for their taking our concern seriously and resolving the matter. Providers take the position that payer firms that fail to cover (for whatever reason) leads to patient responsibility. I can't disagree with that, but mistakes happen and well meaning patients get stuck in situations that are confusing or otherwise contentious. Patients should not get stuck with the bill. With any other product or service, we know the amount we will owe before we accept the service. Medical care and coverage needs to change so there is no misunderstanding as to out of pocket expense at the time of service.

Extremely disappointed with the service here. I scheduled a 1:00 PM appointment for a dog bite, but…read moreafter waiting an hour, I was told they only had one doctor on staff and couldn't even give me a firm estimate. The intake lady eventually told me I wouldn't be seen until at least 3:00 PM--two full hours past my appointment time. I had a college commitment at ACC at 3:00 PM that I almost missed because of this. Don't bother making an appointment; they don't seem to honor I pushed for a timeline, the front desk lady admitted they couldn't see me until 3:00 PM. An 'appointment' shouldn't mean a two-hour wait. I ended up having to scramble to make my 3:00 PM online college appointment. Very poor management of patient flow and expectations.

I cannot even begin to express how grateful we are to have found Dr. Nguyen. After dealing with…read moreS&W, and some other major healthcare providers, we learned about direct primary care, and discovered Ochna. We have been with Ochna for about 2 years now, and because of Dr. Nguyen, we are getting to the bottom of some issues that others have been to unable to assist us with. Our quality of life has increased drastically due to the understanding that Dr. Nguyen possesses, and the proactive steps that he takes to resolve issues with his patients. He listens, understands, and formulates a plan that is perfect for your individual needs. All of the staff is friendly and patient. If you need a doctor for any reason, I HIGHLY recommend Dr. Nguyen.

Best doctor experience ever. The staff is helpful and friendly and Dr Vega was so attentive and…read morethorough. Very affordable without insurance. Highly recommend.

Dr George is very good at listening and quick to react when there is an issue…read more I've been a patient here for 21/2 years. Never had a problem and find the staff very nice

All staff have always been great to me. Doctors listen and spend time you need…read more Loses a star on lab being swamped at times.

Mr. Turner (PA) is legit. He diagnosed/treated me for pneumonia back in November of 2010. He was…read morekind, thorough and talked to me about my favorite anime, lol. He also treated me for anxiety in January. He was very patient and understanding, but matter of fact. The female PA, Felecia Male, is rude. I saw her for a pneumonia follow up at 4:30 on a Friday. I'm sorry, but if you don't want to schedule appointments that close to closing time on a Friday, then DON'T. She rushed me, was incredibly non-thorough, and interrupted the nurse who was still taking my vitals. She was apparently in such a rush she was done with the appointment literally 60 seconds after the nurse took my BP. Dr. Male (Ms. Turner's brother actually) is SO NICE. I tested positive and was treated for the flu in January (yes, awesome...). I have never been to a doctor that pleasant. He was jovial, professional and honestly he's pretty cute, lol. One of the nurses/receptionists that answers their phone is rude, but the rest of the front office staff are very nice. My favorite nurse is the older lady- I can't remember her name but she has long curly black hair. Love her! They accept BCBS for a $25 copay. Unfortunately, I'm sure I'll be back, haha.

Sadly no longer in practice, office is closed Have been a…read morepatient for over 30 years Doctor Male always there when you needed him, I will miss him

I have been a patient at Trinity for the past four years, and I can honestly say that this team has…read morechanged my life! Linda saved my sanity! After struggling with perimenopause symptoms, my previous PCP and gynecologist had offered little guidance or help. Linda took the time to listen, patiently walk me through my options, and help me find the right HRT approach for me. For the first time, I felt heard, understood, and hopeful. I will forever be grateful for the difference she has made in my life! But it doesn't stop with Linda. The entire team at Trinity is absolutely phenomenal! These women are kind, compassionate, knowledgeable, and incredibly helpful. I trust each of the providers with my health and wellness because I know they genuinely care about the whole person, not just the symptoms. With their guidance and support, I have gone from feeling stuck in an unhealthy cycle of eating, struggling with my weight, and feeling defeated to becoming healthier, more confident, and better equipped to manage my menopause symptoms. They have helped me feel like myself again, and that is something I can't put a price on. Finding healthcare providers who truly listen, offer solutions, and walk alongside you with compassion is such a gift. That is exactly what I have found at Trinity. I am beyond thankful for this incredible team of women, and I cannot recommend them highly enough! If you are looking for providers who will take your concerns seriously, help you find answers, and genuinely invest in your health and wellness, Trinity is the place to go!

I don't recommend this clinic because of the owner and the office management - NOT the doctors. The…read morearrogance and righteous stance on being a "private clinic" has NO ROOM FOR YOU IN THE REALM OF HEALING. You should be ashamed of yourself. If you are new in America and are trying to understand the medical system without insurance it can be tough, I get it because we need guidance and they don't provide this - instead the owner became very personal and decided that my care is too complicated for them - seizures post trauma broken bones coma blind in one eye and bipolar will not be welcome at Trinity Balanced Family Healthcare. if you are healthy and are a Texan to some degree - you may do well here. I have to stick up for my community in Epilepsy Foundation.com because we deserve compassion, patience and mindful care - this takes experience and the owner and CEO are too weak, emotional and incompetent to care for the sick and my experience will be reported to HHSC - as the owner Alicia stated" this is a private clinic and I have the right to refuse you for an appointment". Thank you for listening. God Bless

Dr. S is great. She's cheerful, a good listener, and professional. Her staff is attentive and…read morecourteous. I've been going here for my annual "lady-parts" check up for 3 years now and actually don't mind going because I know I'll be treated well and I won't have to wait long periods of time to see the Dr. I really hate it when I've got an appointment with someone and I have to wait 45 mins to see the doctor. I'm on time, why aren't they? This nonsense doesn't happen in Dr Schwertner's office. They're open M-Th, and Friday mornings.

I have seen Dr. Schwertner several times and have found her nurses and her to be very attentive and…read morefriendly. However, her front office rep always looks as though she's having a bad day and would rather you not have come in at all. Then, the unthinkable happened! Last year I was laid off and had to move, I was unable to pay a balance I had from a treatment she provided because I had no income. I was sent to collections and did not find out for awhile because of my address change. Once employed again, I made arrangements and paid the debt off to the collection agency. I have started having severe complications, which include severe pain, from the aforementioned procedure and called to schedule an appointment. Even though I have paid my debt, Dr. Schwertner will no longer see me because I went to collections. I will say that the front office lady finally had a pleasant tone as though telling me I would have to find another doctor to help me, had just made her day! I have been in insurance and billing in the medical field for a very long time, I have never worked in a place that would turn a patient away because of money, especially when the debt had been paid!! I believe this to be very poor customer service, and shows that it is NOT her patients she cares about, its money and that is definetly not the kind of doctor I want treating me.

Dr. Allen has been simply wonderful with my son who has a chronic illness and complicated medical…read morehistory. She is very thorough and really listens. She also follows up regularly with his progress. The Dr. we've been looking for years...,who knew we'd find her right here in little ol' Jarrell, Texas!

Dr. Graham and her office have been an absolute life changing experience for me. Dr. Graham has…read morebeen so patient, caring and respectful during every single visit. She genuinely cares about how you're feeling and taking your concerns to heart in order to help with anything I've ever needed. She has been the best Doctor I've ever seen/had and I will continue to keep her as my primary care doctor for as long as she's around. Words can not describe my gratitude, respect and general appreciation I have for her and her office. The office staff is always extremely sweet and welcoming. Her knowledge and compassion for her patients is top tier and I couldn't ask for a better Dr.